Borror

The lawn contractors are destructive towars properties and there are several condo members that cut their own lawns. My gutter spouts were damaged from the trimmers and I had gotten tired of replacing them, because the lawn company keeps cutting into the gutter spouts.

I had my dryer vent knocked off and it was placed back up damaged. So I guess I'm supposed to replace the damages.

My last damage was that I had a piece of my cement around the condenser, that was chipped by the lawn contractors.

I also had a construction worker who's name is Leigh F, who needs to be fired. During construction he would stand outside on a regular basis and run his mouth outdoors and it was directed towards me. My splash guards would disappear and then be placed back down.

Lastly, there is a guest of a neighbor that rides dirtbikes on the streets, during the weekends and I had complained more than once about it by email.

I had also called Columbus Police Department several times about this guest riding dirtbikes. Once they had waited about two weeks then they comes back around riding dirtbikes on the streets again. This guess nearly had a collision with me on one of the main streets, riding a dirtbike.

When I had complained, some one from Borror Property stated by email that it would be looked into about placing up signs," No dirtbikes or ATV's," so far nothing happened.

In June of 2018 I signed a lease to move into Karric Place. When I wrote two checks on separate occasions (one for pro-rated June rent, and one for July rent), I asked the supervisor there (I had a witness) if my starter checks from my new PNC checking account were acceptable. She said yes. On July 25 I had a note on my doorknob stating my July rent check was returned for insufficient funds and I owed that plus $4O late fees by July 27. I went to the bank. They told me the checks were never even received. I went to the rental office. The manager was there. She stated it was my responsibility to write an acceptable check, and that they were not a financial institution so they had no way of knowing the check would not be accepted by Borrow. What? I'm the client? I even asked! This is YOUR business. YOUR oversight. Because I made a stink about it and left, she called her director who told her to waive the late fees. Good idea. I had already got the cashier's checks including the late fees. Now you don't suppose they will credit me that $40, do you? Very, very unprofessional.

Water in Albany Crossing is moldy and sludge and is possibly a health hazard. I have repeatedly contacted Borror and they are responsible for water quality after delivery from columbus waterworks. They have replied once they were looking into and testing the water last week. I have sent two other emails as well as another resident and no responses. The water in this community is so bad the sides of the houses by bathroom vents are black from mold residue. I had t a water filter installed for 225.00 total cost and it still is causing mold. Rumour has it it is due to never flushing the fire hydrants.

I have been a resident of Silvertree Apartments for over four years, the last year or more as a month-to-month tenant. June 3rd I received notification informing me that my monthly rent was going to go up nearly $100 dollars beginning the 1st of July. My response was to find another apartment within my budget & sign a lease there.

I submitted my intent to terminate my lease on the 29th of June letting the management know I'd have the apartment vacated no later than the 15th of July.

I spoke with management to try and determine what the final costs would be & what was required in order to vacate the premises and they're insisting I provide 60 days notice or suffer the financial repercussions. (forfeiture of deposit, collections, etc.)

They're claiming the 30 day notice was a mistake on their end (it should've been 60 days) and they can only push the time frame for the rent increase to 60. Unfortunately I've already signed a new lease given the initial date they provided.

I rented a place here . when we moved out we gave whitney S three months verbal notice she said fine there was no problems.We were told to leave the keys,and the gym card,and the garage door openers in the kitchen. And leave it unlocked so the maintenance man could go in. We left the place clean and free of trash and nothing broken.Well I got notice that we never left the keys or the door openers or the gym cards and the place was dirty.

We have been dealing with our AC unit not properly running for 2 almost 3 weeks now. The first time we put in an order, the maintenance guy was here first thing the next morning. We recently put In a work order for our AC unit because it was not cooling down our place. That was on a Monday. The maintenance worker did not leave a description of what he fixed or did not fix and later that day; the AC still did not work. We used fans for the time being. Then, on that Thursday of the same week, we put in a work order for our AC unit again because the thermostat was readying 76 in our place. No one showed up Friday until the last possible time. They then just stuck a note on our door stating that they could not fix our AC because of the weather (which was understandable because it was storming). With that being said, I called the leasing office In which the lady rudely told me that we would have to wait till Monday (June 11tj) to have someone come out and fix our Unit. I stated that we have an 8 month old girl and a German Shepherd who cannot be In that type of environment. She then stated that if our place got to be 85 degrees or higher, that we could call the emergency number and someone would be out to fix it over the weekend. On Saturday June, 9th, our place quickly reached 85 due to the temperature outside reaching above 85 plus humidity. So I called the emergency number In which the lady rudely said someone could come out and fix it. We waited a few hours, and no one has showed up. I called back and the lady put me through to the on call maintenance worker. He did not seems to care and said he could be there by 10 the next morning. We then had to stay at a family’s house due to the temperature reading 87 in our place. On Sunday, June 10th, I had to call the emergency number again and talked to this very rude and unfriendly worker who basically yelled at me over the phone stating that “it’s not an emergency since the temperature is not 85 or above outside” and I stated back that the leasing office told us it had to be 85 inside to be an emergency. With that being said, the maintenance worker finally showed up late and spent 45 minutes here, just to tell us that we needed a new unit. He then brought us a window AC which has been running non stop since 11 am June 10th. On Monday, June 11th, the leasing company called us back after we had to get ahold of them first, only to tell us that it would not be fixed until Friday June 15th. With the temperature being high 80’s and our upstairs being muggy and hot, our little girls, eczema conditions is breaking out to the point where she is bleeding behind her ears from scratching so much. It is uncomfortable for everyone, especially her; and I feel like the leasing company does not care at all about the concern we have for our family due to the heat. This issue should not have been this complicated to figure out and now we are stuck with 85 degree temperatures in our place.

Am in the process of moving into a Borror managed condo property. They have held closing up for 2 weeks by not responding to requests for documentation. They do not return calls or emails. When contact was finally made , their response was they were busy. I have had to reschedule moving company.

Borror Properties is the management company for my neighborhood's HOA. They do not resolve ongoing resident issues. I have left several messages with them regarding my annual HOA dues and have not received a single phone call back. They keep tacking on late fees, so my HOA dues have now doubled. They continue to not answer phone calls or return messages left. Do not do business with this company, they collect fees and do not uphold their responsibilities in the neighborhoods.

I wish to pay our HAO fee via card and not by check. I have been trying to reach Borror in order to do so. I have tried using our online account with them, which is consistently down. I have tried calling, email and using their online form and have never received any correspondence back with the exception of accruing late fees in the mail from them. This is ridiculous. It should not be this difficult to reach a company that is paid to provide services for us. Zero response is unaaceptable.

I would like to pay our $300 HOA fee and would like the $50 late fees to be taken off.

The customer service at the Borror solution center in Dublin is by the worse I've ever encountered. To start trying to get someone at the Solution center is nearly impossible. Rather than returning my phone calls they would send emails and went so far as to tell me in one email that they called and didn't get answer. Unfortunately for them I was sitting on my couch watching movies with my daughter on spring break and never received a phone call, missed call or voicemail. To flat out lie to a customer goes beyond being unprofessional and disrespectful. Once I got someone on the phone not only would she not let me finish a sentence without interruption, but she accused me of screaming at her because I was trying to talk over her interruptions and she hung the phone up on me. This is all over something that began May of '17 and was supposed to be resolved in August of '17. Now we are back to square on almost an entire year later.

I have been living at Worthington Meadows for 5 months now and within the last 2months I have received two notices of a smoke odor coming from my home. I asked the leasing manager as well as the Director of Suburban Operations on dates and times these complaints are being submitted. Both dates given to me were of times I was out of town (12/1 and 1/12). I was then told those were the dates the complaints came to the office and there is no way to prove the exact time and date that the complaints were in regards to. It is my assumption that if someone were to be smoking and causing a disturbance that the complaint would be made that day, not after the fact and 2-4 days later. I find it difficult to believe that another tenant would later call into the leasing office to say on such previous date there was a smell of smoke coming from my neighbors home. On Jan 18, 2018 the leasing manger did an unannounced housing inspection (no written notice was ever received from management notifying me of such inspection, the lease manager claims it was given but it was not and the inspection would be considered random and unannounced) in which she claims she walked into my home and three males were witnessed smoking in my basement. Initially the leasing manager claimed it was a cigarette, today (1/29) when the subject was discussed via email the cigarette changed to a cigar and it apparently omitted a strong marijuana smell. The inconsistencies and unjust false accusations from management at my current living situation has caused me emotional distress. When my complaints were voiced to the Director of Suburban Operations she told me it did not matter what I said or denied as long as the leasing manager said she saw it, it happened. I have also had to deal with monthly inspections on the "smoke detectors" in my home. Something in which I have never had to experience at any rental property I have occupied. Not only am I accused of smoking (in which I don't smoke) I am also being accused to smoking an illegal substance. My rent is paid on time. I don't complain about the garbage piled up weekly in front of my home at the dumpsters. I don't complain about the constant electrical issues in a newly "remolded townhouse". I don't complain about the worn and broken and missing pieces of the patio fence in the back. I have been more than what most would consider an ideal tenant. For the amount of money I pay in rent each month and having to deal with lack of upkeep of the complex, I feel that the emotional distress and anxiety I have been forced to deal with in this recent situation is completely unfair and unjust. Please be aware of the inconsistencies and disrespectful attitudes portrayed by the property managers. Apparently the fact that I don't even smoke is not taken into consideration and the accusations have no factual evidence but I have been told that the complaints of smoking will be believed without actual evidence or proof, video evidence of myself not even occupying the property at the time of said complaints can be submitted. Inconsistencies and false accusations are being considered factual when the true facts and proof are not even being considered. Now I am forced to live at a property where I am being constantly harassed, and having to deal with ways to legally get out of this lease due to the harassment . All the while still paying a ridiculously high amount of rent, and was served a 30 day cease of smoking notice under false pretenses. To come to a solution as easily as possible and to avoid any further harassment, distress and possible legal disputes, it would be much appreciated if my lease can be ceased as soon as possible to avoid any further issues. Please let me know of any further information I can provide to assist the process.

Once again my property was damaged by the lawn care people they hold the contract on and when I try and contact the HOA and miss- Management company I get no return calls or anything done. A week ago I noticed that my siding was broken and in piece on my lawn. I previously fixed damage already this year by the lawn care people. This new damage occurred when they were aerating the ground.

This business is unable to process payments correctly. I had to resort to driving to Borror and requiring signatures on a copy of my check to get things paid because the online billing messed up repeatedly. Then in October, I couldn't submit payment via check because Borror closed early. I paid online. To my shock, in November when I went to pay I had been charged a $35 fee for payment refused!!!!!!!!

What in the world???? I had over $3,000 in that account. I use Huntington and they never allow refusal of payments. It just goes into overdraft and they alert me so I can put funds in to cover....that was impossible to have done!

I think the man just wants more money for his pocketbook. Corrupt to the bone.

I paid my homes owner association fees for 2017 when the bill was due. I sold this property on 9/27/2017 and called the local number to request a refund for the remaining months which were paid forward. Since the new homeowners had to pay for their remaining months at *** Pataskala, OH 43062, Borror had over collected on the property. On 10/2/17, after not hearing anything, I filled out an online form requesting a refund and a phone call. On 10/16/17, I called again and left a voicemail requesting a phone call back and a refund. After not hearing anything back again, I filled out another form online on 11/2/17 and also left another voicemail. The company has not responded to any of my calls or returned any of my emails. I have requested to be refunded the 3 months that I have paid ahead (October, November, & December 2017) .