Boss Audio Systems

We will be contacting Mr [redacted] tomorrow, Wednesday, to clear out some misunderstanding and reach an amicable agreement to ensure that he will have a working BVIin his possession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992067, and find that this resolution is satisfactory to me.
They have responded since I got the Revdex.com involved, prior to that I spend several weeks making phone calls with no human contact and leaving messages that were never returnedThis matter started in September and is finally getting resolved since the involvement of the Revdex.comThank You
Regards,
S*** ***

Upon receiving the Revdex.com complaint on 7.22.2016, our Technical Support Agents (TSA) looked into the customer’s history the same day
face="Times New Roman" size="3"> However, we were unable to locate or collect any history of the customer
A*** *** *** Daytime Phone: ###-###-#### E-mail: ***@gmail.com
Furthermore, after reviewing the customer’s Revdex.com Complaint, it seems be directed towards the Seller Amazon and since the item was purchased on 6.2.2016, it’s pretty safe to say that the customer had contacted the Seller Amazon and unfortunately had a bad experience
Our Technical Support Agents (TSA) would have tried to do a little troubleshooting or offered our Warranty Service and Replacement option via phone calls - we left messages indicating that we can help out to troubleshoot or even have a replacement unitWe have not been contacted by the customer
On the Customer's request for a refund, we are not in the position to do such because the product was not brought from us but it was from a different company - they are the one that do the refund
With regards to our customer-service part of our Technical Support Services, we are constantly assessing our policies and procedure to improve on our ability to answer phone calls on the shortest possible time and be able to give our utmost and appropriate service at all timesIf there is anything that we can do to turn the Customer negative perception on our product, we would like to hear it and improve on it
Thank you,
J*** ***
Manager, Technical Services Department

We were in communication with MrC*** *** and our position has been the same, that is for him to provide us the proof of purchase and then we can start the warranty claim processWe were waiting for it and we can only act on the case with the copy of the proof of purchase.On Friday
the 19th of this month, we received a copy of the proof of purchase. On the 23rd, we emailed a UPS Return Label to him so he can send the defective product back to us, at our cost, and we are sending an advance replacement unit BV9979B on Feb 24th to amicable close this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10726824, and find that this resolution is satisfactory to me.
I will await the product and test it after install before resolving my caseI have received tracking numbers for the return label and new item.
Regards,
D*** ***

Excerpt from our Warranty Policy as shown in our website
http://www.bossaudio.com/policies/?scroll=standart-warrantyhref="http://www.bossaudio.com/policies/?scroll=standart-warranty">http://www.bo...⇄ /> 1-Year Free Parts & Labor
BOSS AUDIO Systems stands behind all our products with free parts and labor for 1-year from your date of purchase
All BOSS AUDIO Systems products are warranted for period of one year from the date of purchase against defects in materials and workmanship
Customer is responsible for freight charges incurred to return the product. You must send a copy of the original invoice with date of purchase
The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty
If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design
It was specifically mentioned that we need a proof-of-purchase to establish the validity of the warranty claim and he mentioned that he was not able to provide the required document to establish the date of purchaseAmazon.com account holder can view their previous purchases for more than years of records
Despite the absence of the proof-of-purchase, as a token of our gratitude of buying our product line, I would suggest that the Customer call our Technical Support one more time to get an RA# for his unit to be serviced under warrantyHowever, this will be a one-time deal only and there will be no more allowed warranty claim for this unit until we receive a copy of the proof-of-purchaseOur products, when purchase through Amazon.com and other Authorized Platinum Online Dealers (http://www.bossaudio.com/product-info/retail-partners/), has the benefit of an extended two-years of free warranty service with the presence of a valid proof-of-purchase such a Sales Invoice or receipt or similar documents
Thank you,
Jacques Bernardo
Manager- Technical Services Department

I sent my new, owned less than months, DVD /stereo receiver for warranty service It would not play Audio CDs nor Video DVDs Their policy is to days for repair Whenever I called I was directed to their website or to leave a message no on ever responded to my queries on the status and location of my unit It's now weeks and they say they will respond in hours Not true Very poor customer service The unit passed quality assurance and was defective I would not purchase any product from this company due to their poor quality and service

For the last 2 days, our Technical Support Advisors were in constact communication with Mr. S[redacted] via voicemail, tickets, emails and phone calls.
Since he already has a negative performance issue with the MR752UAB (which is the radio component of the Boss MCK752WB.64 COMBO) and we were not...

able to replicate the cited issues, he would not want to receive the same unit or even a replacement unit of the same model name.
We opted to replace the unit with the next higher version, which is the BV762BRGB.
He approved of the upgrade to a new model BV762BRGB and so the package was sent out yesterday the 15th.
Thank you,
R[redacted]

Dear Brent Copelan,
Our Technical Support Advisor Team Leader was able to connect with the Consumer Joey Harville via a phone call.
His call was received by our Front Office personnel and was queued to our Tech Support line, which might have been having a long queue when he placed his...

call.
The consumer bought the item from one of our seller, Amazon, so it the refund will be coming from Amazon. He bought the item within the last 30 days so Returns and Refund of the money will be of no issue.
The phone call conversation ended with the apparent satisfaction of the consumer.
Thank you,
R[redacted]

We will replace the R2400D with similar or upgrade version of it, as part of our free-one-year warranty program.
We have contacted the buyer through email and will be giving detailed instructions on how he can send the unit back to us for replacement.
It's unfortunate that his ticket was left...

unanswered. We are in the transition period of switching from our current Help Desk to a new and responsive Help Desk program and have resulted with his ticket unnoticed until this complaint.

We will be contacting Mr. [redacted] tomorrow, Wednesday, to clear out some misunderstanding and reach an amicable agreement to ensure that he will have a working BVI9994 in his possession.

This is message from our Technical Services Department who handles issues like this one.
The issue has been settled properly, with the satisfaction of the customer.
Hi [redacted],
We have contacted the customer via email and...

phone. 
Our email to him signifies our willingness to issue a Return Authorization(RA#)  Label for the defective unit that he bought from Amazon.
We just need a proof of purchase and he needs to email us a copy of it.
He replied to our email and send us a copy of the invoice from Amzon, and it prompted us to follow it up with a phone call.
 Phillip S called the Mr John Vannon and the issue was addressed properly.
A RA# was issued and the Return Shipping Label has been emailed to the customer.
An exchange unit will be mailed to him upon the receipt of the returned item
Thanks,
 
[redacted]
 
Best Regards,
 
[redacted]
Boss Audio Systems

I am rejecting this response because I stated to you I believed the representatives name was T[redacted] but was not sure that was my exact statement to you and regardless I purchased a unit with the boss stamp/logo on it and this is how boss is standing behind their brand and product says alot at this point im just thankful it was a cheap $200.00 radio that gave me issues and not an expensive ticket item as I can only imagine the amount of "help" id be getting at that point we are talking about a unit that cost Boss nearly nothing to make but in return can charge a very low retail price which makes it convenient for customers however not only was the wrong information given by associate but me trusting that information has now cost me not only the money spent on the unit but the unit itself with nothing in return like I stated before it really does speak on how your company is ran and the amount of customerservice that has been provided to your customers and at this point is a good reference on who not to go back to in the future you mention the fact that I took it to Best Buy you are correct that is who professionally installed the unit and they are also a registered boss dealer so don't see why that would be an issue whatsoever but apparently I was wrong I have never experienced as many issues with a product let alone a company taking care of a customer that they believe they are or aren't at fault with last I checked that is what built customer service this is just ridiculous
Regards,
[redacted] Mc[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11685349, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 10545132, and find that this resolution is satisfactory to me. I would like to be contacted anytime after 2pm eastern.
Regards,
[redacted]

Our Technical Support Agent was able to connect with Mr. R[redacted] over the phone and helped him to some troubleshooting. After which, we offered him an advance replacement for his defective MC600B. Mr. B[redacted] agreed to accept the advance replacement option to resolve this case. The replacement...

unit will be sent out on March 24, 2016.
The issue with the closing of the Help Desk Support Ticket is an automatic feature on our Help Desk software that I am now modifying to prevent future situations like this case.
Regards,
J[redacted]
Manager, Technical Services Department
BOSS International Group

It is very unfortunate that we have missed this Ticket by Mr D[redacted]. We are transitioning to a newer Help Desk and during the transition period, there were some Tickets made on the older platform that were not properly moved to the newer platform such as in this case. We are taking care of...

Customer Daniel Wheeler - we have made some phone calls and emails to connect with him. When the time comes that we get in contact with Mr Wheeler, he will learn that we will be replacing his defective unit with a brand new unit, we will be paying for the shipping out of the defective product from his place and he will receive the replacement product free-of-charge. Every details to regain his trust on our product and on our Customer Support. The product's limited warranty will also be restarted from the day he receives the replacement unit and not on the date of purchase of his original unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11249837, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

I purchased a boss audio systems 9370 multimedia player, it worked great for around 8 months or so, then my battery went dead now all I get is runlauncher message on screen. I sent several messages which they offered little help and very unfriendly, I would have paid to sent it back them but after all the b.s they gave me ,I assume cause they discontinued my model,I'll just spend my money elsewhere.

Review: I have tried contacting Boss Audio about sending my car stereo back that doesn't work after 1 month of use. I have emailed them and no response. I have called and never can speak to a live person. I can't leave a message because voice mail is always full.Desired Settlement: I WOULD LIKE A REFUND OR EXCHANGE.

Business

Response:

This is message from our Technical Services Department who handles issues like this one.

The issue has been settled properly, with the satisfaction of the customer.

Hi [redacted],

We have contacted the customer via email and phone.

Our email to him signifies our willingness to issue a Return Authorization(RA#) Label for the defective unit that he bought from Amazon.

We just need a proof of purchase and he needs to email us a copy of it.

He replied to our email and send us a copy of the invoice from Amzon, and it prompted us to follow it up with a phone call.

Phillip S called the Mr John Vannon and the issue was addressed properly.

A RA# was issued and the Return Shipping Label has been emailed to the customer.

An exchange unit will be mailed to him upon the receipt of the returned item

Thanks,

Best Regards,

Boss Audio Systems