Boss Audio Systems

Review: I received a Boss Audio model BV9372BI purchased from Boss Audio via Amazon.com for the Christmas holiday of 12/2014. I installed it early January 2015. I have installed many radio head units myself in multiple cars, and followed all included instructions to the letter.The head unit worked for approximately 1 month--the return period for the unit from Amazon, and the A-to-Z claim period. I used it with Bluetooth, which was the sole reason I ordered it over my stock head unit. The Bluetooth function no longer works. It no longer pairs with any device, nor does it even display a version number when I go into the operating system options.I cannot update the firmware of the device via SD card to see if that fixes anything.I tried using the iPod cable instead. I get track information from the ID3 tag, but no audio is heard even though the track is playing. I tried this with an iPod and an iPhone 4. Neither worked at all.I can only use this for radio and for auxiliary input via a 3.5mm headphone jack. Both functions which I already had prior to this unit.I have contacted Boss Audio and Boss International Group requesting help for the past 6 months with absolutely no positive response. Their RMA period expired while I was waiting for assistance. I was willing to pay return shipping and their RMA fee for repair/replacement, however, without a response to get an RMA number or service, I have not been able to.The unit is still sitting in my car acting as a worthless piece of junk. Aux-in causes a safety hazard in my car, as I drive stick, so the cables can get tangled around my shift knob, and it prevents me from using hands free options in my car--required to use a phone by law in the state of California while operating a motor vehicle.Boss International has closed my ticket with them twice without any response or message. I have gone in and reopened it each time, and still no response 6 months later, after playing their game.I want my money back or a upgrade/replacement.Desired Settlement: I'd like either a fully functioning replacement head unit (or an upgrade if one is not available any longer in that model), or a full refund on the item so I can invest in a quality piece of equipment. At no point will I agree to pay any costs at this point for shipping or RMA service. I was happy to do so until the company refused to respond to me in over half a year.

Business

Response:

It is very unfortunate that we have missed this Ticket by Mr D[redacted]. We are transitioning to a newer Help Desk and during the transition period, there were some Tickets made on the older platform that were not properly moved to the newer platform such as in this case. We are taking care of Customer Daniel Wheeler - we have made some phone calls and emails to connect with him. When the time comes that we get in contact with Mr Wheeler, he will learn that we will be replacing his defective unit with a brand new unit, we will be paying for the shipping out of the defective product from his place and he will receive the replacement product free-of-charge. Every details to regain his trust on our product and on our Customer Support. The product's limited warranty will also be restarted from the day he receives the replacement unit and not on the date of purchase of his original unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10726824, and find that this resolution is satisfactory to me.

Review: Contacted customer service, been three weeks haven't herd a word from them. Radio got super hot straight out the box. Burnt my hand. And finally got back to installing our after hand healed, and come to find out I can even get the speaker working right on the dang thing. All I get is static.Desired Settlement: Get me money back or an operating radio

Business

Response:

Hi Revdex.com of the Tri-Counties,

Since Monday after getting this notification about a complaint filed by Mr. T[redacted], we tried to call him and confirm with him the shipping address so we can send him a replacement BV9973. We were not able to connect with him and his phone was not set-up to accept voicemail messages.

Additionally, we created Ticket for him on our online Help Desk and send him email regarding the shipping address.

Our Technical Support Advisor found one of his submitted Support Ticket and have replied to it. There are now two ticket under his name.

We would like to send him the replacement unit as soon as possible, however, we need to connect with him to assess the radio and his vehicle wirings so we can help him further when we receives the replacement unit and to avoid any potential negative situations.

We tried to connect with him via phone (###-###-####) and email ([redacted]@gkaik.cn) and replied to his Help Desk Ticket but to no avail.

We will be waiting for his reply in any case.

Thank you,

R[redacted]

BIG International Group

Review: I purchased a pair of the ATV speakers for my son on May 17, 2015. Upon receiving the ATV Blue Tooth speakers they were installed and turned on only to find that they did not work. The sound is very distorted and appears to have a blown speaker. I have attempted to contact the BOSS technical department via phone4 to 6 times since receiving item with no luck. I sat on hold for 20 minutes waiting to be assisted by the Technical department I also spoke with 2 employees and have left multiple voice mails with no corrective action being taken. At this time I no longer wish to have the item replaced, as of now I want my money refunded.Desired Settlement: I would like to send the item back and have my money refunded.

Business

Response:

Dear Brent Copelan,

Our Technical Support Advisor Team Leader was able to connect with the Consumer Joey Harville via a phone call.

His call was received by our Front Office personnel and was queued to our Tech Support line, which might have been having a long queue when he placed his call.

The consumer bought the item from one of our seller, Amazon, so it the refund will be coming from Amazon. He bought the item within the last 30 days so Returns and Refund of the money will be of no issue.

The phone call conversation ended with the apparent satisfaction of the consumer.

Thank you,

R[redacted]

Review: I bought a boss radio and for the past two years I been sending it back and forth trying to get one that works last week I received a radio and after it was installed it kept blowing the fuse I called and described my problem and was told to send it back I wasn't offer tech support just told to send it back so I did .I received a email stating there was nothing wrong with the radio and I had to pay $40 to get it back to cover the shipping I feel this is unfair cause I was told to send it in with being told to test it by the tech and because over the past two years I pay well over $100 in shipping and over 200 for the radio in the first placeDesired Settlement: I just want a working radio and if the radio they say I sent them works I would like it back

Review: I ordered my Boss Audio Stereo from hookedontronics on July 7, 2013. I received it in august of 2013. About 2 months after installing it, it just stopped working, so I sent it along with a $20 money order to boss audio technical support. I did not receive my stereo back til February. Now again it stopped working. I called boss they told me to contact hooked on tronics. I did they told me my refund warranty only lasts for 30 days. And I told them there was a paper in my box when I ordered my stereo and it said I had a refund/repair warranty for 1 year. After that 1 year I had a repair warranty for 3 years. Then they said they're refund warranty is for 10 months only. So they keep changing their stories I just can't keep spending $20 for a money order to send back to them. And I want a product that works. All I want is my money back which was $130 for a stereo I've only actually used for about 4 months of having it out of 11 months. Thank you so much. Please help me get my refund.Desired Settlement: All I want is my money back. I've bought the item for $130 and then not even 2 months after having it, it messes up and I had to pay $16 to ship it back off and include a $20 money order in the box. I was very excited to get this stereo but I am very unsatisfied with this product. I got compliments on how great it looked but the way it worked was awful. I just want my money back so I can afford a stereo that works. Thank you so much for your help.

Boss audio gps was told to me by navi extras to be using bogus software. I cannot get an update. I called boss audio who stated to me that they are now using another software and would send it to me. They have ignored my emails and seem to be avoiding me.

Review: purchased a product from them product was giving me problems within 1 month of purchase called into to customer service to get help with getting product fixed, representative claimed I was not in the system however he would issue a replacement of the unit free of charge and I would not have to send faulty item back due to the extremely long wait times for him to reach a resolution, I then provided him all my info and he said I should receive the new item within 7-14 days, that was 3.5 weeks ago I called in today to figure out what was going on and they now claim there is no record of anything and they couldn't send replacement unit out this has become more of a headache then it has good and don't see myself buying boss againDesired Settlement: I would like store credit or a replacement of the unit sent out to me as originally promised, I have already discarded of the old unit due to original info that was giving that was apparently not correct. Boss BV9759BD was my unit

Business

Response:

Our Technical Support Team was able to connect with Mr. J[redacted] via email.

We tried to clear some misunderstanding and jot down the facts:

-The customer did not buy it directly from Boss Audio thru Shopatron (our online retailer) but mentioned that he bought it from us. He is not in our Shopatron system (master record).

- There is no one in our company named T[redacted], which se soppusedly

- It is our policy to get the defective unit before we send a replacement. It is not a practice to have an advance replacement wherein a replacement unit is sent out even before we receive the returned unit.

- Our Tech Support Team is in direct contact with the Mr. J[redacted] via email.

- He did not send the unit to us -Boss Audio - due to an instruction given to him by an unknown Tech Support Person but he has asked Best Buy to discard the unit. He was leaning to the promise made by a certain T[redacted] that a new replacement will be email to him.

- Mr MC[redacted] is not in our database because he has not contacted us before the Revdex.com and there is no Return Authorization that has been issued to him.

- The facts he mentioned are not usual procedure and most are contrary to our policy and procedure.

We are in communication with him to determine other possible agreeable options.

Additionally, we need the proof of purchase for the product to effect the warranty coverage - to determine the start and end of warranty.

We are willing to help him out to resolve this issue.

Even though there inconsistency on the facts before and after the Revdex.com report, we are willing to work with him to resolve the issue,.

Consumer

Response:

I am rejecting this response because I stated to you I believed the representatives name was T[redacted] but was not sure that was my exact statement to you and regardless I purchased a unit with the boss stamp/logo on it and this is how boss is standing behind their brand and product says alot at this point im just thankful it was a cheap $200.00 radio that gave me issues and not an expensive ticket item as I can only imagine the amount of "help" id be getting at that point we are talking about a unit that cost Boss nearly nothing to make but in return can charge a very low retail price which makes it convenient for customers however not only was the wrong information given by associate but me trusting that information has now cost me not only the money spent on the unit but the unit itself with nothing in return like I stated before it really does speak on how your company is ran and the amount of customerservice that has been provided to your customers and at this point is a good reference on who not to go back to in the future you mention the fact that I took it to Best Buy you are correct that is who professionally installed the unit and they are also a registered boss dealer so don't see why that would be an issue whatsoever but apparently I was wrong I have never experienced as many issues with a product let alone a company taking care of a customer that they believe they are or aren't at fault with last I checked that is what built customer service this is just ridiculous

Regards,

[redacted] Mc[redacted]

Review: I filled a warranty claim on the business website (http://www.bossaudio.com/support) on 30 May 2015 and included, per the help ticket request, a copy of the invoice showing the purchase from Amazon.com. It is ticket number 4633. The amplifier was purchased on 21 Sep 2014 and is well within the year warranty. On 1 July 2015, I submitted an additional comment asking if they were going to review my ticket. The next day, I checked for an answer and realized they had closed my ticket after the previous days' submission. I re-opened the ticket the same day (2 July) and still have not received a response. I posted another response today (18 July) asking if they were going to answer my claim.Desired Settlement: I want them to replace the amplifier with either the same model or if they cannot provide the same model, another one that falls within the same specs (or better) as my model. The model is a R2400D monoblock amplifier.

Business

Response:

We will replace the R2400D with similar or upgrade version of it, as part of our free-one-year warranty program.

We have contacted the buyer through email and will be giving detailed instructions on how he can send the unit back to us for replacement.

It's unfortunate that his ticket was left unanswered. We are in the transition period of switching from our current Help Desk to a new and responsive Help Desk program and have resulted with his ticket unnoticed until this complaint.

Review: A product under warrenty was shipped back to boss for repairs. Upon recieving the product within 7 days, they notified me that the product had damage to it. I told mr. [redacted]l that I had not sent the headunit out damaged . He blamed the shipping company and said because it had a crack in the screen he would not be able to cover it under my warranty. Feeling as though something fishy was going on I asked mr raual how can he assure me that no one from the boss factory didnt break the unit as refusal to fix my headunit under warrenty. I then told him to keep the headunit and mail me my shipping and handling money back. 3 weeks went by and no money came back so I emailed mr raual and said I was contacting the Revdex.com and a lawyer for refussal to refund my money back. He then emailed me and said he fixed the radio and it was being shipped out that day which was 2 22 14. It is now 312 14 and no radio no refund. Boss audio has played games with repairing my head unit under warrenty and or refunding my money .Desired Settlement: At first I wanted a repair job done on the headunit. Now I want nothing to do with boss products .I feel that this was handled in a joking manner on boss end . Now I want a refund

Review: the boss BVI 9994 car stereo was a 2013-2014 model. I received it as a gift a while ago and am now having troubles with the touch screen. upon calling the company (waiting a good 30 minutes on the phone) I was told that it might need to be calibrated but lost the remote a while ago now. plus I don't believe this to be the case seeing how it worked fine one day and the next it didn't. it should be covered under the Maine implied warranty stating that it covers products such as this for 4 years after purchase. however my friend who bought it for me doesn't have the receipt to which I would think the earliest release date of the product should be implied then (2013 sometime). I was told by them I need the receipt but im not sure. I wouldn't think so because its well within 4 years of release date. my complaint simply be that they don't want to honor their product.Desired Settlement: I would like it repaired or replaced or credit for something equal in value, free of charge and free shipping. if I need the remote I will buy it. they quoted me for about $25. but I believe it needs to be repaired.

Business

Response:

We will be contacting Mr. [redacted] tomorrow, Wednesday, to clear out some misunderstanding and reach an amicable agreement to ensure that he will have a working BVI9994 in his possession.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10545132, and find that this resolution is satisfactory to me. I would like to be contacted anytime after 2pm eastern.

Regards,

Review: A little over a year I purchase a touch screen stereo with navigation system for the USA and Canada, and also included Mexico maps from FRYS electronics. the brand of the stereo is BOSS and model BV9370NV, in less than a year I started having issues with the navigation system, the system required a maps update, I follow manufacturers instruction on how to perform the update but the website for the updates (naviextras.com) did not recognized the map card I had, I contacted Boss tech support, and they sent my a new maps card, which did not worked, I contacted Boss again, and then I was toll that the reason the maps could not be updated was because Boss, was not using the mapping company for the unit I had, and that they, Boss was going to exchange my unit for a newer model, so I had to send my unit according to their returns policy that requires customer to pay shipping costs both ways. So I say I am getting a newer model it is going to be a lot better, I was happy about it, so I sent my old unit and in about two weeks later received the new stereo (BV9386NV) all of this issue took more than two months to be resolved. The new unit looked better and it was easier to program, it relay seamed to be an improvement over the old unit, this was only until I tried the GPS system which was missing a couple of features, the first missing feature is that the old unit had an option to change pointers on the map, you could choose from different figures for pointers, the new unit only have a triangle shaped pointer, and that is it! the other and more important feature missing from the new unit, and the reason of my complaint is the Mexico maps, in fact the GPS system is missing all the other Maps, this GPS system only has the USA maps. I emailed Boss tech support with my concern I also talked to a live person requesting that Boss provided me with the Mexico maps as this was one of the main reasons for me to make the purchase of the original unit. the person handling my case on tech support is P[redacted].Desired Settlement: I would like for Boss to provided me with the Mexico maps, I have been told by the person handling my case that they can not provide me with the Mexico maps, and that may be true, but I know Boss can pay for me to get the maps. I believe Boss could have mishandle the issue of discontinuing this product, but all I am asking is for the Mexico maps, I will be satisfied with that. thank you.

Review: I emailed the technical support branch of this company on May 17, 2014 [redacted][email protected]. I recieved a confirmation email back saying that I would soon be contacted about my issue. It is now June 27, 2014 and the only way that I got a reply back from them was to personally call them. When I did call them they said I had never written an email to them and didn't recieve a reply back from them, because that is not how they handle technical issues. I got the contact information from their website and sent the email through their website so to say that I didn't do it the correct way is a little ridiculous. They then told me that it was probably a part that was defective in the system and that since it had been a little over 12 months they would not cover it. I then asked them how they can stand behind their products and their customer service when they cannot even reply to their emails about customers problems within a reasonable amount of time. I asked to speak to the supervisor and he was even less helpful than the gentleman I had spoken with before him.Desired Settlement: An in-dash video component of equal or better quality

I sent my new, owned less than 3 months, DVD /stereo receiver for warranty service. It would not play Audio CDs nor Video DVDs. Their policy is 5 to 15 days for repair . Whenever I called I was directed to their website or to leave a message . no on ever responded to my queries on the status and location of my unit. It's now 4 weeks and they say they will respond in 72 hours. Not true. Very poor customer service. The unit passed quality assurance and was defective. I would not purchase any product from this company due to their poor quality and service

Review: I purchased a Boss Marine radio system them would not recieve FM Radio channels. I sent the radio back for repair in September and in October they e-mailed me that the ticket was closed from inactivity. It is December and they still have my radio with no response to phone calls, phone messages, or emails.Desired Settlement: I want a full refund from Boss.

Business

Response:

For the last 2 days, our Technical Support Advisors were in constact communication with Mr. S[redacted] via voicemail, tickets, emails and phone calls.

Since he already has a negative performance issue with the MR752UAB (which is the radio component of the Boss MCK752WB.64 COMBO) and we were not able to replicate the cited issues, he would not want to receive the same unit or even a replacement unit of the same model name.

We opted to replace the unit with the next higher version, which is the BV762BRGB.

He approved of the upgrade to a new model BV762BRGB and so the package was sent out yesterday the 15th.

Thank you,

R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10992067, and find that this resolution is satisfactory to me.

Review: This organization is selling products labeled as being able to perform far better than how they actually can. My personal experience was with the Boss CE15DVC 15 inch subwoofer and the AR1500M 1500W amplifier. The 15 inch sub is labeled as having a power handling rating of 1200W RMS, 2400W peak. This subwoofer was run at 600W RMS and it blew after 10 minutes. The amp also reads around 250W continuous power even though it is rated at 700W RMS.Desired Settlement: I would like an amplifier that outputs the specified wattage levels.