Boss Homes

1. PetAmberAlert is purely a notification service notifying your neighbors by phone and businesses by fax of your missing pet.? PetAmberAlert is strictly a notification service and does not solicit for business.2. While the goal of PetAmberAlert is to safely locate your pet, PetAmberAlert does not guarantee the return of your pet.3. I understand that PetAmberAlert automatically processes orders all hours of the day an Night I.E. ( Even at 3 A.M. ) and in the event my pet is found before the PetAmberAlert alert goes out I will not receive a refund due to the fact that PetAmberAlert has already incurred the cost during their automated processing.In addition with regards to refunds, I understand that:? There are no refunds once I have purchased a package. No exceptions.? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.? I agree not to ask PetAmberAlert to give a partial or full refund just because my neighbors or businesses did not know anything or decided not to call me back after my alert has gone out. PetAmberAlert will give no refunds due to lack of involvement of your community.4. By using the services of PetAmberAlert, you are providing your personal information to the public at your own risk, and are agreeing to release PetAmberAlert from any and all liabilities thereof.5. Not every home has a phone or a “listed” phone number. Neighbors having a listed phone number for one month or longer ( not, on the DMA list and not to be confused with the DNC list) will be contacted as long as the correct package has been selected.? The terms “neighbor” or “neighbors” and “business” or “businesses” refers to the phone/fax numbers within the alert package selected, and will attempt to be contacted a maximum of four times (in usually less than a one hour time frame). You are purchasing the services of PetAmberAlert and not the phone/fax numbers. Numbers that are invalid (below the 15% or less error guarantee) or end up as a busy/no answer are not pro-rated and are not credited to the customer. PetAmberAlert guarantees that at least 85% of the phone calls and faxes will go through successfully. If the ratio of successful to unsuccessful call/faxes is below 85% then we will compensate you with additional fax/phone calls until PetAmberAlert’s 85% success guarantee is reached. In addition, numbers that are invalid (below the 15% error guarantee) or end up as a busy/no answer are within our disclaimer guidlines and will not be pro-rated and are not credited to the customer.? Alerts may take up to 24 hours to fully process. Calls are only made after 10 am Monday through Friday and after 1 pm on weekends. No orders are started after 8 pm weekdays and 6pm weekend.? In the event that you select a package that is not large enough to contact all of the homes in your neighborhood, our system randomly selects an optimal sample of homes that will be contacted within the inputted missing pet area. In this case not all of the homes in your neighborhood will be notified.? In some cases, your alert message could be repeated to one or more of your neighbors resulting from scenarios outside the control of PetAmberAlert. A few examples, but not limited to, that could cause your neighbor to get a scrambled or repeat call will include: (i) the neighbor answering the phone and not saying anything; (ii) the neighbor answering the phone and talking while the alert message is being played; (iii) If there is excessively loud background noise once the phone has been answered; and (iv) listening to the alert message on a speakerphone. We use a highly advanced computerized calling system. These four examples demonstrate reasons for which repeat calls are warranted and demeed necessary. It does not mean that if one of your neighbors gets a repeat call that all of your neighbors will receive one. Note: If the alert message is “skipping”, the neighbor can stop the message by pressing any number on the phone. Once the number is pressed, the alert will go to the beginning and completely replay the message.? We cannot and do not guarantee 100% accuracy when delivering fax/phone messages due to uncommon technical error.6. I fully understand that it is my responsibility to enter correct and accurate information when purchasing my package. Further, I understand that if I enter incorrect information, it is not the fault of PetAmberAlert. PetAmberAlert will not re-run the alert message from the original purchased package.? NOTE: Please make sure you have verified the accuracy of the information you enter. This service operates on a mapping system that centers the search area based on what you have entered as the closest address of where your pet went missing.? In the rare event PetAmberAlert mispronounces your name or your pet’s name you are agreeing to the fact that we will not re-run the alert with the name correction and there will be no refund or discount. Both parties agree that your name and your pet’s name is not the crucial part of the alert broadcast.? Understand that it would be impossible for PetAmberAlert to correctly pronounce 100% of our customers and pets names, as it will be taken from your form and in some cases the name could be pronounced in more than one way. As PetAmberAlert will get the correct pronunciation in most cases, it should be understood that the pet’s name is the least important of the criteria on the alert message. The critical information includes the type of pet, description I.E. (color), the uploaded picture (if customer uploaded at time of order) and the “customer” provided contact phone number.? I understand there may be times when PetAmberAlert will not be able to include all of the information / description requested within a 30 second voice message. In such cases, the critical information including the type of pet, color, date missing and the contact phone number will always be used. PetAmberAlert messages can not be modified due to legal guidelines.7. All statements made on PetAmberAlert are based on our experience and research performed on our behalf. Statements made on PetAmberAlert could be perceived as our personal opinion.? PetAmberAlert reserves the right to use any and all success stories as testimonials on our website. Due to our popularity, some news companies may want to do a story on our past customers, they will only have access to whatever info. you (customer) have posted on our public missing pet database. These will be listed according to your state and zipcode.8. I have reviewed the FAQ section of the PetAmberAlert website and understand and agree to the contents of FAQ section. I also understand that all parts of the FAQ section are applied in whole to this disclaimer. In addition:? I have reviewed the Privacy Policy of the PetAmberAlert website and understand the contents of the Privacy Policy. I also understand that all parts of the Privacy Policy are applied in whole to this disclaimer.9. I certify that I am OR have been authorized by the lost pet owner to sign up for this service and if using someone else’s credit card I have been given permission to do so. The card holder, signee or lost pet owner and I agree that no refunds are given under any circumstances.Our service is classified and registered as an exempt organization by The National Do Not Call (DNC) Registry.We purge listings after 640 days but keep our found testimonials for news and media reference purposes.All missing pet phone alerts are initiated from the Missing pet owner or the individual whom ordered the alert through PetAmberAlert.We do a automated pet listing status check phone survey to our customers once every month.

Please call  [redacted]

Revdex.com:At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The matter was resolved as [redacted] investigated and issued me a refund. Petamberalert did not assist in this resolution. 
Sincerely,
[redacted]

Unsubscribed already

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 You all have received $79.95 from me for doing absolutely nothing.  I placed the order at 7:37 and called you at 9 to cancel as my dog had been found by my neighbors.  I'm appalled you would take advantage of people this way when they are desperate and in need. This is terrible business practice on your part  you all are Shamming hardworking people out of their money. You have given refunds previously for this very same incident. I'm not understanding why not for me.  My issue has not been resolved  I would still like refund as no services were rendered from you, I called and left multiple messages and could not get a response until I filed a dispute. Furthermore, you have multiple people complaining of the exact same things  it's terrible business practice on you part. PetAmberAlert has truly let me down  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Petamberalert.com terms of service state that refunds will not be issued for more than 1 month of service. In this case a 6 months was issued as a courtesy.

It appears the customer signed up for two subscriptions,  one on 5/** and 6/*Petamberalert does not store credit card information, so it is not possible to remove it from your profile since it does not exist in the first place. To cancel a subscription you must login to your [redacted]...

accountPlease see [redacted]

Revdex.com:
The Revdex.com response from petamberalert.com would contradict the email, which BTW was generated on a weekend day, they sent me which...

clearly stated the effort would be complete in under 24hours.  Their response, generated on Saturday, October ** follows:[redacted] **
[redacted]
[redacted]
[redacted]
I would suggest that the company update their documentation to correctly reflect what they truly can and cannot promise to it's worried patrons who are attempting to try to locate a lost pet.In addition, this was not simply a case of the order not being completed on a weekend.  As of October [redacted], the process still had not been completed.  5 days had passed.  This is well beyond a delayed weekend response, particularly when time is of the essence when trying to locate a lost pet family member.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that refund is satisfactory to me and the matter has been resolved.  I hope, for future patrons of this service, that petamberalert.com will consider less false promise and more response.
Sincerely,
[redacted]

a full refund has been issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It seems that other people on here were able to get a refund when they did not receive the service that was promised. How come they were able to get a refund and I'm not able? We tried calling multiple times right after the order was made but could not get in contact with anyone because it was a weekend. If you have nobody working on a weekend how was my alert even sent out and the costs incurred? I didnt receive a confirmation email or any type of notification letting me know that an alert was even sent out. I do not agree with with their response because I dont believe I received the product as promised. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Once the order is placed there are no refunds. Please see the terms of service agreement and disclaimer that is agreed to before submitting your order. A link to the terms and disclaimer is also found on the bottom of every page of the website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] has reported this accounts payment as fraud which as suspended the login and services. Please contact [redacted] for further information regarding this payment.

This order was rejected due to a fraud alert with the payment. No account was created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Each of my (4) different cancellation requests to this company starting at 1 WEEK after sign up have been met with "we are terribly sorry and will take care of this cancellation and refund IMMEDIATELY". This has been told to me each and every time throughout the YEAR I have been trying to resolve this without any voluntary refund. In desperation I enlisted [redacted] and [redacted] gave me an automatic 6 month refund (their maximum allowed). I used this companies service for a week and cancelled immediately but was billed for 12 months after the cancellation. I am still owed 6 months of erroneous monthly charges for a service that had been cancelled repeatedly with no effect. This company has promised to correct their mistake by refunding me time and time again with no follow through of action on their part. Now they are stating a policy that would ONLY apply if no cancellation attempts had been made. This is pure fraud and is flat out wrong. A fair resolution is to refund me fully for the monthly charges this company continued to take from my card for a YEAR AFTER I cancelled their service. Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]