Boss Services

The service this customer received was performed by a registered affiliate of our company who was certified to perform our cleaning technique and methodology on the clients sofa. We certainly apologize that the customer was not happy with our service and we did offer a redo. In our last...

conversation with the client , he was admit that he simply wanted a refund and did not want his service re-performed.  Our company employs exact methodologies that we have designed and refined over 25 years of operations. Any technician we send to a clients home is there to perform our methodology. In this case I feel the client was disgruntled because he is simply not aware of the differences in the quality and practices of our industry.  We are willing to issue a refund to the client.  Our national headquarters will mail a check in the amount that the client paid for the service to resolve the matter. 
Mike O[redacted]
President

We are looking into this matter to see how a number associated with [redacted] could be used in our contact system. We will ensure this clients record is removed from all advertising systems.. It is never our intent to mislead the public or misrepresent our company.  Some times our system will use...

"Outbound numbers" that can not receive incoming calls. We apologize for any inconvenience we have caused .[redacted]President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.So long as they stop calling us, I will be happy.  However, if they do not remove us from their constant calling schedule, we will take further action. I did call them directly two times to try to be removed, and they assured me they would do it each of those times as well.

Regards,[redacted]

I paid for carpet cleaning. They did not show up during the appointed time window -or at all. I called and was told they would call the technician and call me right back. They did not call me right back, and when I called them again 1 hour later, they still had no answer. I immediately cancelled my credit card payment for the service and told them I was very disappointed in their lack of follow through. I would not recommend this company at all.

We apologize for any inconvenience we have caused with our client relations system. It is never our intent to irritate or annoy a customer. Our policy is to quickly remove any client who does not wish to receive promotional offers... We will audit our system to ensure all contact information is...

removed.[redacted]President