The representative from Bassett basically directed me to the representatives at the regional office in California that I have been dealing with to begin withTheir solution is to go through the 3rd party warranty
company who have basically denied my requests to correct the situation and sent me back to BassettThere was no offer to resolve the problem
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to the retailer and the estimate they received to re-finish ONLY the cushions is $to $Also, they have not yet received anything from Bassett and she indicated the "credit" would not be money that can be transferred to usAgain, our issues is not specific to the cushions, therefore the $is significantly lower than needed to resolve our issueWe would need additional fabric and approximately $- $3,more to resolve the fabric issues on the couch, not the cushionsIf Basset does not wish to pay for the additional fabric and repair, we would like to receive a full refund/a replacement couch with different fabric
Regards,
*** ***
Our store reached out to the customer on 7/19/via email when learning about her issueWe scheduled a service technician to visit the customers homeThe service technician inspected the customers table and stated the marks on the customers table were from where something was placed on the
tableThese marks would not have come from manufacturingThe store did recommend the customer file a claim with *** (accidental protection plan that the customer purchased)We have pictures of the table at time of delivery which does not show the marks the customer is claimingsee attachments
The store manager spoke with Mrs*** as her delivery was attemptedShe understood the 15% re-stocking fee and delivery fee would not be returned during the phone callShe was aware of this and signed and initialed each line of the terms and conditions (see attached)Mrs*** came into
store on Wednesday the 19th, meet with the store manager and was given a receipt detailing the charges and measured the cuframes for about minutesShe informed us that she planned on going to another location to look for a clearance CUsectionalWe care very much about our clients and want to make every effort to help resolve any concernsWe have contacted the client and offered to refund the restock and delivery fee
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] *** *** did contact me but has not provided any resolution yetThe next day I was contacted by *** ***, she told me that *** is traveling so she was responding to meAccording to ***, my issue has been escalated to Bassett Furniture management and she is awaiting to hear backFurthermore I was told that the report submitted by the 3rd party company that inspected my sectional (*** ***) indicates that my sectional will need severe repair (13+ hrs) and such repair will be more costly than replacing it.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
***I have not received an email, cellphone call which Bassett furniture has on file which I left with you There was no way they tried to get in touch with meWhat is the next step????
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This offer does not cover the cost of the laborWe have filed a case with small claims court to resolve
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have a problem with one drawer after the technician's three visitsThe store manager, *** **, intimidated that all furnitures (Dresser, chest, night stands) will be returned for full refundThe district manager, ***, did the sameI was insulted rather than have right warrantyAnother issue that I reported regarding the bad attitude of the store customer service rep, *** told me it is none of my businessStore manager, *** *** hung on me and *** was so nasty to my wife on the phoneShe did it three timesThat includes after I requested to the district manager, ***I am strongly demanding the executives apology and correction.Strongly demanding the executive's apology, promise to correct the customer service and right product warranty.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did speak to this customer when he came into the store last JulyWe had *** go to the customers home to confirm that the sofa was not fixableThe sofa and love seat are not leather, apparently *** (our leather service technician) did not think the product was a Bassett productIt was a
licensee that sold this furniture to *** *** back in In addition customer does not have an original receipt for furniture nor do we have a copy of the sale as the sale was in Customer has purchased about 8k total with us since and states that most of his furniture in his home is Bassett product I explained that even a leather or fabric sofa is only under warranty for yearHis position is that no leather should be peeling and flaking off and he spent 3k+ for furniture that he can’t use and needs to be thrown awayThis furniture has been in his home for nearly yearsI told the customer to come to the store and we would visit and see what we could do for him*
*** * ***
*** ** *** ***
*** *** *** ***
*** ** ***
I
have reviewed the response offer made by the business in reference to complaint ID and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bassett sold me a product that did not perform as they said it would, and then they wash their hands of all responsibility by just quoting the term of a warranty Clearly they don't care at all about their customers or the fact that they sell products that don't last This response, that addresses none of the issues in my complaint, is an insult to me as a customer and to the Revdex.com as a mediator They basically said "we don't care, don't bother us with that stuff"
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution provided by the store would be satisfactory to me. I will wait final delivery of the new piece ordered, and upon satisfactory delivery will
consider this complaint resolved.The store that this was purchased from was the *** ** store
Regards,
*** ***
If there are other areas on the piece snagging we need pictures showing the additional defects
The representative from Bassett basically directed me to the representatives at the regional office in California that I have been dealing with to begin withTheir solution is to go through the 3rd party warranty
company who have basically denied my requests to correct the situation and sent me back to BassettThere was no offer to resolve the problem
Regards,
*** ***
Which store did you purchase from?
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to the retailer and the estimate they received to re-finish ONLY the cushions is $to $Also, they have not yet received anything from Bassett and she indicated the "credit" would not be money that can be transferred to usAgain, our issues is not specific to the cushions, therefore the $is significantly lower than needed to resolve our issueWe would need additional fabric and approximately $- $3,more to resolve the fabric issues on the couch, not the cushionsIf Basset does not wish to pay for the additional fabric and repair, we would like to receive a full refund/a replacement couch with different fabric
Regards,
*** ***
Our store reached out to the customer on 7/19/via email when learning about her issueWe scheduled a service technician to visit the customers homeThe service technician inspected the customers table and stated the marks on the customers table were from where something was placed on the
tableThese marks would not have come from manufacturingThe store did recommend the customer file a claim with *** (accidental protection plan that the customer purchased)We have pictures of the table at time of delivery which does not show the marks the customer is claimingsee attachments
The store manager spoke with Mrs*** as her delivery was attemptedShe understood the 15% re-stocking fee and delivery fee would not be returned during the phone callShe was aware of this and signed and initialed each line of the terms and conditions (see attached)Mrs*** came into
store on Wednesday the 19th, meet with the store manager and was given a receipt detailing the charges and measured the cuframes for about minutesShe informed us that she planned on going to another location to look for a clearance CUsectionalWe care very much about our clients and want to make every effort to help resolve any concernsWe have contacted the client and offered to refund the restock and delivery fee
Have asked the dealer to contact the consumer
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] *** *** did contact me but has not provided any resolution yetThe next day I was contacted by *** ***, she told me that *** is traveling so she was responding to meAccording to ***, my issue has been escalated to Bassett Furniture management and she is awaiting to hear backFurthermore I was told that the report submitted by the 3rd party company that inspected my sectional (*** ***) indicates that my sectional will need severe repair (13+ hrs) and such repair will be more costly than replacing it.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
***I have not received an email, cellphone call which Bassett furniture has on file which I left with you There was no way they tried to get in touch with meWhat is the next step????
In speaking with the retailer, they have stated this has been resolved with the consumer.thanks!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This offer does not cover the cost of the laborWe have filed a case with small claims court to resolve
Regards,
*** ***
*** *** is currently at the *** *** *** until Oct 19thShe has been asked to contact you after the market
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have a problem with one drawer after the technician's three visitsThe store manager, *** **, intimidated that all furnitures (Dresser, chest, night stands) will be returned for full refundThe district manager, ***, did the sameI was insulted rather than have right warrantyAnother issue that I reported regarding the bad attitude of the store customer service rep, *** told me it is none of my businessStore manager, *** *** hung on me and *** was so nasty to my wife on the phoneShe did it three timesThat includes after I requested to the district manager, ***I am strongly demanding the executives apology and correction.Strongly demanding the executive's apology, promise to correct the customer service and right product warranty.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did speak to this customer when he came into the store last JulyWe had *** go to the customers home to confirm that the sofa was not fixableThe sofa and love seat are not leather, apparently *** (our leather service technician) did not think the product was a Bassett productIt was a
licensee that sold this furniture to *** *** back in In addition customer does not have an original receipt for furniture nor do we have a copy of the sale as the sale was in Customer has purchased about 8k total with us since and states that most of his furniture in his home is Bassett product I explained that even a leather or fabric sofa is only under warranty for yearHis position is that no leather should be peeling and flaking off and he spent 3k+ for furniture that he can’t use and needs to be thrown awayThis furniture has been in his home for nearly yearsI told the customer to come to the store and we would visit and see what we could do for him*
*** * ***
*** ** *** ***
*** *** *** ***
*** ** ***
*** *** will contact the consumer within hrs
I want the Revdex.com to help me get the furniture that I thought I was buying Each piece of furniture received had a problem with it
I
have reviewed the response offer made by the business in reference to complaint ID and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bassett sold me a product that did not perform as they said it would, and then they wash their hands of all responsibility by just quoting the term of a warranty Clearly they don't care at all about their customers or the fact that they sell products that don't last This response, that addresses none of the issues in my complaint, is an insult to me as a customer and to the Revdex.com as a mediator They basically said "we don't care, don't bother us with that stuff"
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution provided by the store would be satisfactory to me. I will wait final delivery of the new piece ordered, and upon satisfactory delivery will
consider this complaint resolved.The store that this was purchased from was the *** ** store
Regards,
*** ***