I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
On 9/12/our customer [redacted] purchased a Beckham sectional and matching ottoman from our Bassett store in [redacted] *** The upholstery was delivered on 9/12/Ms [redacted] is concerned that her sofa is now pillingPilling is the result of unsecured small fibers in the upholstery fabric working their way to the surfaceWhen the fibers reach the fabric surface, they wrap around each other to create a tiny ball of fabric called a pillPilling is a natural process that happens with all fabrics to one degree or anotherIt is not an indicator of poor quality or fabric durability The Bassett warranty states, "Shrinking, pilling, fading and heavy soiling," are excluded from coverageBassett recommends the customer shave the affected area up to to times in the first months of usageAfter the initial shavings, all of the fibers will have worked themselves out of fabric and the pilling will stop [redacted] , Customer Service Manager in the [redacted] store, will reach out to Ms [redacted] to review pilling and how to maintain the Beckham sectionalAs a one time courtesy, [redacted] will offer to send a technician to the [redacted] home with a complementary shaverThe technician will show Ms [redacted] how to use the shaver as well as inspect the fabric and to assure the sectional is up to Bassett's manufacturing standardsIf there is a warranty issue the technician will report back to the [redacted] store his/ her findings We are sorry that Ms [redacted] is not pleased with her sectional purchaseWe are confident the pilling will stop with the use of the shaverWe are hopeful the technician's visit will help to restore Ms***'s confidence in the fabric
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bassett contacted me via phone on Friday, March 16,with a solutionPer telephone conversation by Bassett [redacted] Store Manager that [redacted] the technician would contact me that day to schedule a time to come outHe also asked me to remove all comments regarding BassettI asked him why I should remove if Bassett has delivered on serviceStore Manager then stated to me that I was satisfied with Bassett based on conversation instead of asking me if I was satisfied with the service thus far My Husband and I didn’t get a call from anyone until Wednesday Morning, March 21,with a date to come and assistI never asked for a refund on my warranty for a product that still had one year warranty left, however they credited back my cardI will follow up with you once Technician comes out Kind Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed .Bassett Furniture Company has not contacted me in any form Regards, [redacted] ***
The [redacted] store has made contact with customer several times The customer purchased a sofa, ottoman and recliner chairs in from a store in Florida that is no longer in businessThe customer contacted Bassett Corporate office through [redacted] [redacted] (nearest location to the customer) reached out to the customer even thou the customer was out of her manufacturer’s warranty and didn’t purchase from that location The store issued a store credit of $2, and the customer gets to keep her furniture The customer agreed a free makeover consultationThe customer selected a sectional that was above the amount of credit issued We feel that issuing a $2,store credit, letting the customer keep her furniture , and doing a free makeover is a fair resolution
I spelled out in detail what store a visit it it was a store in [redacted] I put the representatives name in there which was [redacted] I also put the invoice number of the item please let me know what else it is that you're requesting for me to resolve this matter I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have still not received resolution to my matter [redacted] at Bassett sent a third party company ( [redacted] ***) to come out to document the problems with my sectionalThey were able to verify but unable to address the issues I am having with my sectional and needed to talk to BassettAwaiting for Bassett to actually do something now Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Laceson B Town
After speaking with the client regarding her experience she is very happy with the outcome and resolution. We have our best technician going out to her home to see what options we have to repair the bedroom set. She’s excited to continue working with Bassett Furniture in the future.
Customer was refunded $with the understanding there will be no further service Customer was satisfied with decision
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
On 9/12/our customer [redacted] purchased a Beckham sectional and matching ottoman from our Bassett store in [redacted] *** The upholstery was delivered on 9/12/Ms [redacted] is concerned that her sofa is now pillingPilling is the result of unsecured small fibers in the upholstery fabric working their way to the surfaceWhen the fibers reach the fabric surface, they wrap around each other to create a tiny ball of fabric called a pillPilling is a natural process that happens with all fabrics to one degree or anotherIt is not an indicator of poor quality or fabric durability The Bassett warranty states, "Shrinking, pilling, fading and heavy soiling," are excluded from coverageBassett recommends the customer shave the affected area up to to times in the first months of usageAfter the initial shavings, all of the fibers will have worked themselves out of fabric and the pilling will stop [redacted] , Customer Service Manager in the [redacted] store, will reach out to Ms [redacted] to review pilling and how to maintain the Beckham sectionalAs a one time courtesy, [redacted] will offer to send a technician to the [redacted] home with a complementary shaverThe technician will show Ms [redacted] how to use the shaver as well as inspect the fabric and to assure the sectional is up to Bassett's manufacturing standardsIf there is a warranty issue the technician will report back to the [redacted] store his/ her findings We are sorry that Ms [redacted] is not pleased with her sectional purchaseWe are confident the pilling will stop with the use of the shaverWe are hopeful the technician's visit will help to restore Ms***'s confidence in the fabric
We have reached out to the customer and there was no way option to leave a message
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bassett contacted me via phone on Friday, March 16,with a solutionPer telephone conversation by Bassett [redacted] Store Manager that [redacted] the technician would contact me that day to schedule a time to come outHe also asked me to remove all comments regarding BassettI asked him why I should remove if Bassett has delivered on serviceStore Manager then stated to me that I was satisfied with Bassett based on conversation instead of asking me if I was satisfied with the service thus far My Husband and I didn’t get a call from anyone until Wednesday Morning, March 21,with a date to come and assistI never asked for a refund on my warranty for a product that still had one year warranty left, however they credited back my cardI will follow up with you once Technician comes out Kind Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed .Bassett Furniture Company has not contacted me in any form Regards, [redacted] ***
Which store did she visit?
The store was going to contact the consumerWe will follow up with them again
Bassett Customer Care will contact the consumer today
[redacted] Operations Manager is contacting the storeShe will make contact with consumer this week
[redacted] spoke to [redacted] at [redacted] , she stated this was taken care ofPlease advise if this is not correct
You will be contacted today
The [redacted] store has made contact with customer several times The customer purchased a sofa, ottoman and recliner chairs in from a store in Florida that is no longer in businessThe customer contacted Bassett Corporate office through [redacted] [redacted] (nearest location to the customer) reached out to the customer even thou the customer was out of her manufacturer’s warranty and didn’t purchase from that location The store issued a store credit of $2, and the customer gets to keep her furniture The customer agreed a free makeover consultationThe customer selected a sectional that was above the amount of credit issued We feel that issuing a $2,store credit, letting the customer keep her furniture , and doing a free makeover is a fair resolution
I spelled out in detail what store a visit it it was a store in [redacted] I put the representatives name in there which was [redacted] I also put the invoice number of the item please let me know what else it is that you're requesting for me to resolve this matter I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
[redacted] has been advised to contact you within hours
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have still not received resolution to my matter [redacted] at Bassett sent a third party company ( [redacted] ***) to come out to document the problems with my sectionalThey were able to verify but unable to address the issues I am having with my sectional and needed to talk to BassettAwaiting for Bassett to actually do something now Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Laceson B Town
After speaking with the client regarding her experience she is very happy with the outcome and resolution. We have our best technician going out to her home to see what options we have to repair the bedroom set. She’s excited to continue working with Bassett Furniture in the future.
Would it be okay if one of our Customer Care managers contact you? If so, what would be the best contact number?
You would need to contact [redacted] for the written agreement.