I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have yet to be contacted by Bassett Furniture or received any communications from them but look forward to clearing this matter up soon Regards, [redacted]
The consumer was outside the year warranty when she contacted Bassett in May The plant is working with the retailer to assist with the labor charges regarding the cushionsThe complete refund would need to be discussed with by the consumer and retailer
The store manager spoke with Mrs [redacted] on Friday, April 21st, unfortunately she had not called the store to let us know her concerns and we were not aware of them After our phone conversation the store manager is ordering new cushions for Mrs***, ordering a new ottoman with a different leather on it, and replacing the chair that has an issueMrs [redacted] is satisfied that her concerns are being addressed and that Bassett will do everything we can to make her experience of buying a new room a pleasant one
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have yet to be contacted by Bassett Furniture or received any communications from them but look forward to clearing this matter up soon Regards, [redacted]
The consumer was outside the year warranty when she contacted Bassett in May The plant is working with the retailer to assist with the labor charges regarding the cushionsThe complete refund would need to be discussed with by the consumer and retailer
The store manager spoke with Mrs [redacted] on Friday, April 21st, unfortunately she had not called the store to let us know her concerns and we were not aware of them After our phone conversation the store manager is ordering new cushions for Mrs***, ordering a new ottoman with a different leather on it, and replacing the chair that has an issueMrs [redacted] is satisfied that her concerns are being addressed and that Bassett will do everything we can to make her experience of buying a new room a pleasant one