I have recieved the complaint and will be in contact with customerI agree, and will refund the $ Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] (p)###-###-#### (e) [redacted] BostonFAM.com | AshleyHomestores.com "We improve the quality of people’s lives by making amazing rooms together!" Appleton | Green Bay | Madison East | Madison West | Marshfield | Oshkosh | Rhinelander | Stevens Point | Wausau | Wisconsin Rapids All locations owned & operated by Boston Inc ? This e-mail message and any documents accompanying this e-mail transmission contain proprietary information of Boston Incor one or more of its subsidiaries, the contents of which may be legally privileged or otherwise confidentialIf you are not the intended recipient, please be advised that any disclosure, copying, distribution, or the taking or refraining from taking of any action in reliance on the contents of this transmission is strictly prohibited and may result in legal action against youPlease reply to the sender advising of the error in transmission and delete the message and any accompanying documents from your system immediatelyNothing in this e-mail message is intended to constitute a legal e-signature, nor does the content hereof create a binding offer or contract ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me.? They have agreed to again replace the dryer through Whirlpool? Regards, Julie [redacted]
We have been working with customer through the issues she is havingThe customer has had a total of seperate service tickets since her purchase in February of [redacted] - on May 27, - parts changed [redacted] - June 28, - parts changed, manufacturer contacted by us[redacted] - August 3, - parts changed, gear case bolts, Whirlpool feels there is noise with operation [redacted] - August 22, - Service manager sent all records to manufacturer for possible exchange of new unitWe do no refunds after days for appliancesWe cover all costs for first year, the customer also purchased a ASA warranty for yearsWe are abiding by all documents to do repairs and working for customer with manufacturerThe customer did get responses by our service department and messages leftAs well she left me a message yestrday while I was out of the officeI was returning call today when she filed this claimWe will kepp customer up to date on what the manufacturer states and will also follow up with youRegards Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] (p)###-###-#### (e) [redacted] BostonFAM.com | AshleyHomestores.com "We improve the quality of people’s lives by making amazing rooms together!" Appleton | Green Bay | Madison East | Madison West | Marshfield | Oshkosh | Rhinelander | Stevens Point | Wausau | Wisconsin Rapids All locations owned & operated by Boston Inc
Revdex.com:how do you figure that I am satisfied with your horrible Customer service after you caused so much confusion and a huge inconvenience I also submitted a survey which backs up I everything I claimed you don't follow through with what you say and also extremely rude and to top everything off you still sit here and lie!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Porsha [redacted]
I have contacted the customerI will be refunding the delivery fee back to his debit card as he wishes and leaving the credit on his finance charge for the issues he had, Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] ***(p) ###-###-####(e) [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this point given how the situation was handled I feel more compensation than just the delivery charges plus tax should be refundedI think at this point further monetary compensation is warranted, as mentioned prior each time contact was made to the business the ball was dropped so to speakI feel like more should be done at this point, thank you for your help, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have given Revdex.com the adress of [redacted] They are the ones who need to handle this and all customer service will do absolutely nothingWe want our money/replacement and also to be compensated for time wasted being ignored by this issue [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Robert ***
I will contact the Revdex.com and inform them of the refusal from Ashley’s furniture to provide a copy of my detailed order form.? Regards, Kimberly ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Enrique [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.At this point given how the situation was handled I feel more compensation than just the delivery charges plus tax should be refundedI think at this point further monetary compensation is warranted, as mentioned prior each time contact was made to the business the ball was dropped so to speakI feel like more should be done at this point, thank you for your help, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in Appleton, WIAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Appleton store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Appleton HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative
Hello Benita, We received this complaint on 5/16/ We left a message for our customer on 5/17/and again on 5/20/and asked her to call us We did not receive a responseSince we did not receive a response, our store manager mailed a note card with an apology for her experience We regret that we were unable to connect with her to discuss her concernsIn the absence of a response from our customer, we have closed this matter [redacted] ** [redacted] Ph: ###-###-####Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Tammy ***
Hello Benita,? We received this complaint on 5/16/16.? We left a message for our customer on 5/17/and again on 5/20/and asked her to call us.? We did not receive a response.? Since we did not receive a response, our store manager mailed a note card with an apology for her experience.? We regret that we were unable to connect with her to discuss her concerns.? In the absence of a response from our customer, we have closed this matter.? [redacted] **? ? ? ? [redacted] Ph:? ###-###-####Fax:? ###-###-####?
I have reviewed the customer file, she was scheduled for service and did in fact deny entry? when the fee was askedThere was a simple mistakeThe headboard? is out of warranty, I am willing to do the repairs at no charge to see if we can do the repair or would have to replaceI will have her contacted but there is no other option but to have us look at this piece.Thank you Michael Amick
[redacted] Trace Practice ConsultantRevdex.com? Dear [redacted] Thank you for providing us with this opportunity to respond to our customer's concerns.I spoke to our customer on 3/22/about these two issues? I explained that we offer free delivery of any new mattress, but that subsequent pickups and/or deliveries of mattresses were subject to our delivery fee of $? This includes mattress exchanges under our Sleep Trial program? We are not willing to waive this fee? If our customer wishes to bring the original mattress back to the store and pick up the mattress that she selects as the replacement, there will be no additional fees involved.In the matter of our request for a 20% deposit when using an [redacted] Credit Card, the store incorrectly conveyed that this was an [redacted] Credit Card policy, when it is, in fact, a store policy, which the store can waive when the circumstances merit a waiver? I have followed up with the salesperson and store manager to correct this misinformation? Our customer did not pay a 20% deposit on this particular order, as the store had offered her this waiver and she accepted.Our customer asked me for a copy of the 120-Day Sleep Trial? I am obtaining one from the store and will mail it to her.I reminded our customer that she will continue to qualify for a one-time mattress exchange under the terms of our 120-Day Sleep Trial program until 6/25/16, after which this offer will expire.?
We are working the issue with the clientWe have a in store credit for them.We are trying to work within our policies., [redacted] ? ***
I have recieved the complaint and will be in contact with customerI agree, and will refund the $ Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] (p)###-###-#### (e) [redacted] BostonFAM.com | AshleyHomestores.com "We improve the quality of people’s lives by making amazing rooms together!" Appleton | Green Bay | Madison East | Madison West | Marshfield | Oshkosh | Rhinelander | Stevens Point | Wausau | Wisconsin Rapids All locations owned & operated by Boston Inc ? This e-mail message and any documents accompanying this e-mail transmission contain proprietary information of Boston Incor one or more of its subsidiaries, the contents of which may be legally privileged or otherwise confidentialIf you are not the intended recipient, please be advised that any disclosure, copying, distribution, or the taking or refraining from taking of any action in reliance on the contents of this transmission is strictly prohibited and may result in legal action against youPlease reply to the sender advising of the error in transmission and delete the message and any accompanying documents from your system immediatelyNothing in this e-mail message is intended to constitute a legal e-signature, nor does the content hereof create a binding offer or contract ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me.? They have agreed to again replace the dryer through Whirlpool? Regards, Julie [redacted]
We have been working with customer through the issues she is havingThe customer has had a total of seperate service tickets since her purchase in February of [redacted] - on May 27, - parts changed [redacted] - June 28, - parts changed, manufacturer contacted by us[redacted] - August 3, - parts changed, gear case bolts, Whirlpool feels there is noise with operation [redacted] - August 22, - Service manager sent all records to manufacturer for possible exchange of new unitWe do no refunds after days for appliancesWe cover all costs for first year, the customer also purchased a ASA warranty for yearsWe are abiding by all documents to do repairs and working for customer with manufacturerThe customer did get responses by our service department and messages leftAs well she left me a message yestrday while I was out of the officeI was returning call today when she filed this claimWe will kepp customer up to date on what the manufacturer states and will also follow up with youRegards Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] (p)###-###-#### (e) [redacted] BostonFAM.com | AshleyHomestores.com "We improve the quality of people’s lives by making amazing rooms together!" Appleton | Green Bay | Madison East | Madison West | Marshfield | Oshkosh | Rhinelander | Stevens Point | Wausau | Wisconsin Rapids All locations owned & operated by Boston Inc
Revdex.com:how do you figure that I am satisfied with your horrible Customer service after you caused so much confusion and a huge inconvenience I also submitted a survey which backs up I everything I claimed you don't follow through with what you say and also extremely rude and to top everything off you still sit here and lie!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Porsha [redacted]
I have contacted the customerI will be refunding the delivery fee back to his debit card as he wishes and leaving the credit on his finance charge for the issues he had, Michael [redacted] Boston Incdba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] ***(p) ###-###-####(e) [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this point given how the situation was handled I feel more compensation than just the delivery charges plus tax should be refundedI think at this point further monetary compensation is warranted, as mentioned prior each time contact was made to the business the ball was dropped so to speakI feel like more should be done at this point, thank you for your help, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have given Revdex.com the adress of [redacted] They are the ones who need to handle this and all customer service will do absolutely nothingWe want our money/replacement and also to be compensated for time wasted being ignored by this issue [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Robert ***
I will contact the Revdex.com and inform them of the refusal from Ashley’s furniture to provide a copy of my detailed order form.? Regards, Kimberly ***
We emailed the customer on 2/and she has yet to respond, email was sent by Customer Care Manager [redacted] *** Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Enrique [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.At this point given how the situation was handled I feel more compensation than just the delivery charges plus tax should be refundedI think at this point further monetary compensation is warranted, as mentioned prior each time contact was made to the business the ball was dropped so to speakI feel like more should be done at this point, thank you for your help, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’ concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms [redacted] purchased furniture from an Ashley Furniture HomeStore in Appleton, WIAshley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Appleton store, along with a request for them to investigate this matter further and contact Ms [redacted] to discuss her options If you have additional questions or concerns, please consider contacting the Appleton HomeStore Customer Care department at ###-###-#### Sincerely, [redacted] Ashley Furniture Industries, Inc Consumer Affairs Representative
I have recieved and will address
Hello Benita, We received this complaint on 5/16/ We left a message for our customer on 5/17/and again on 5/20/and asked her to call us We did not receive a responseSince we did not receive a response, our store manager mailed a note card with an apology for her experience We regret that we were unable to connect with her to discuss her concernsIn the absence of a response from our customer, we have closed this matter [redacted] ** [redacted] Ph: ###-###-####Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Tammy ***
Hello Benita,? We received this complaint on 5/16/16.? We left a message for our customer on 5/17/and again on 5/20/and asked her to call us.? We did not receive a response.? Since we did not receive a response, our store manager mailed a note card with an apology for her experience.? We regret that we were unable to connect with her to discuss her concerns.? In the absence of a response from our customer, we have closed this matter.? [redacted] **? ? ? ? [redacted] Ph:? ###-###-####Fax:? ###-###-####?
I have reviewed the customer file, she was scheduled for service and did in fact deny entry? when the fee was askedThere was a simple mistakeThe headboard? is out of warranty, I am willing to do the repairs at no charge to see if we can do the repair or would have to replaceI will have her contacted but there is no other option but to have us look at this piece.Thank you Michael Amick
[redacted] Trace Practice ConsultantRevdex.com? Dear [redacted] Thank you for providing us with this opportunity to respond to our customer's concerns.I spoke to our customer on 3/22/about these two issues? I explained that we offer free delivery of any new mattress, but that subsequent pickups and/or deliveries of mattresses were subject to our delivery fee of $? This includes mattress exchanges under our Sleep Trial program? We are not willing to waive this fee? If our customer wishes to bring the original mattress back to the store and pick up the mattress that she selects as the replacement, there will be no additional fees involved.In the matter of our request for a 20% deposit when using an [redacted] Credit Card, the store incorrectly conveyed that this was an [redacted] Credit Card policy, when it is, in fact, a store policy, which the store can waive when the circumstances merit a waiver? I have followed up with the salesperson and store manager to correct this misinformation? Our customer did not pay a 20% deposit on this particular order, as the store had offered her this waiver and she accepted.Our customer asked me for a copy of the 120-Day Sleep Trial? I am obtaining one from the store and will mail it to her.I reminded our customer that she will continue to qualify for a one-time mattress exchange under the terms of our 120-Day Sleep Trial program until 6/25/16, after which this offer will expire.?