We will be giving the customer a 12 month Genesis plan. However, this will not be done overnight. It will have a process that I am starting now. We have agreed with Genesis to pay this term for the customer.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After delivery of damaged dining room tables, Ashley Furniture finally delivered me a table on March 3, that was not damaged I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find this to be completely horrible business and unacceptable I tried to change it but it was the employee's job to fix his mistake !! b So with this response, you are basically saying your employees, Ed [redacted] and the [redacted] that day, will lie directly your face to make a sale!! I should have known the employee was not honest when he put that receipt in the Ashley's envelope and I should have waited there all afternoon until the employee and manager rectified it HORRIBLE BUSINESS!! I will never buy anything else there and I will be cancelling my boyfriends current order for the bedroom set/ living room for his new house! I will never do business with your company again!! Regards, Katie ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received replacement recliner Regards, Timeka [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me They have agreed to again replace the dryer through Whirlpool Regards, Julie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have had nothing but problems with this furniture from the very start Your company is very good at giving people the run around You came out twice on the same problem and even your service tech said it shouldn't be doing this Plus if you would look at the pictures its in the seams I don't know about you but I don't sit in a seam when I can actually sit down for the night With us working full time and kids in sports we are lucking to sit on this an average of an hour a night now that is high quality furniture I'm not going to pay you any more then I already had for a 4,piece of junkIt is embarrassing to have company come over and sit on it but I will be sure to let them all know that it was purchased from Ashlley FurnitureI should have know better this is the second time we have been burned from your company Hopefully you will leave Green Bay like the last time Thanks for once again not standing behind your product. Regards,
After reviewing the customers concerns, we will continue to service the product, but I will not exchange the piece. Thank you, [redacted] ***, Director of Customer Care and Service
I reviewed this and the document the customer sent in was that she signed and authorized for a month financingWe cannot do anything about thisIf she would attempt to have it refunded, she would have to go thru the finance company that she is payingOnce the customer makes the agreement, the finance company pays us and take responsibility
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] We want a guarantee that we will be refunded the first time there is an issue"Beyond your repair" means that we have to schedule time for more visitsWe are NOT going to do that againHow can you sleep at night? This is so unethicalYou certainly do NOT care about your customers Regards, Debra [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11838087, and find that this resolution is satisfactory to me Regards, James [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am working with Amanda to have the damaged parts of the furniture repaired. I will be dropping off the drawer front to the nearest store (miles away) so they can do a color match for the replacement pieces. I asked what will happen if they can't repair and I was told that they were confident that they can repair. I still feel like I should receive some sort of discount for all the trouble that I've had to deal with and the fact that I need to drop off a piece of furniture for color matching Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
We will be giving the customer a 12 month Genesis plan. However, this will not be done overnight. It will have a process that I am starting now. We have agreed with Genesis to pay this term for the customer.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After delivery of damaged dining room tables, Ashley Furniture finally delivered me a table on March 3, that was not damaged I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help in this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find this to be completely horrible business and unacceptable I tried to change it but it was the employee's job to fix his mistake !! b So with this response, you are basically saying your employees, Ed [redacted] and the [redacted] that day, will lie directly your face to make a sale!! I should have known the employee was not honest when he put that receipt in the Ashley's envelope and I should have waited there all afternoon until the employee and manager rectified it HORRIBLE BUSINESS!! I will never buy anything else there and I will be cancelling my boyfriends current order for the bedroom set/ living room for his new house! I will never do business with your company again!! Regards, Katie ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received replacement recliner Regards, Timeka [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me They have agreed to again replace the dryer through Whirlpool Regards, Julie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]We have had nothing but problems with this furniture from the very start Your company is very good at giving people the run around You came out twice on the same problem and even your service tech said it shouldn't be doing this Plus if you would look at the pictures its in the seams I don't know about you but I don't sit in a seam when I can actually sit down for the night With us working full time and kids in sports we are lucking to sit on this an average of an hour a night now that is high quality furniture I'm not going to pay you any more then I already had for a 4,piece of junkIt is embarrassing to have company come over and sit on it but I will be sure to let them all know that it was purchased from Ashlley FurnitureI should have know better this is the second time we have been burned from your company Hopefully you will leave Green Bay like the last time Thanks for once again not standing behind your product. Regards,
After reviewing the customers concerns, we will continue to service the product, but I will not exchange the piece. Thank you, [redacted] ***, Director of Customer Care and Service
We have just gotten communication that the manufacturer will credit 75% to reselecting another productWe will be in touch soon.Michael ***
I reviewed this and the document the customer sent in was that she signed and authorized for a month financingWe cannot do anything about thisIf she would attempt to have it refunded, she would have to go thru the finance company that she is payingOnce the customer makes the agreement, the finance company pays us and take responsibility
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] We want a guarantee that we will be refunded the first time there is an issue"Beyond your repair" means that we have to schedule time for more visitsWe are NOT going to do that againHow can you sleep at night? This is so unethicalYou certainly do NOT care about your customers Regards, Debra [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11838087, and find that this resolution is satisfactory to me Regards, James [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am working with Amanda to have the damaged parts of the furniture repaired. I will be dropping off the drawer front to the nearest store (miles away) so they can do a color match for the replacement pieces. I asked what will happen if they can't repair and I was told that they were confident that they can repair. I still feel like I should receive some sort of discount for all the trouble that I've had to deal with and the fact that I need to drop off a piece of furniture for color matching Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
We are reviewing the issues the customer is having with their appliances, Michael ***
We will be contacting this customer with resolutionI will then provide further details,ThanksMichael [redacted] ***