Complaint: [redacted] I am rejecting this response because: I received a letter from [redacted] from Bottom Line Inc She sent the order card that she says placed the order It is exactly what I thought This company has no voice recording of me ordering these books, nor do they have my signature ordering these books All they have is a pre-printed card with my name and address on it The letter states, “Since the order was preaddressed, it is possible someone other than yourself sent the order” As I stated in a previous response to the Revdex.com, sorry, it doesn’t work that wayMy name on a card is not an order for a book that costs money They also enclosed a return label so that I could send the book backAs I stated in my previous response to the Revdex.com, and in two certified letters to Bottom Line Books, since these books were unsolicited, I am considering them gifts Any future books they send me are also unsolicited, and those books will also be considered gifts Once Bottom Line acknowledges through the Revdex.com, or to me in writing, that I don’t have to return the books, I will consider this issue closed All this is about is trying to get unsuspecting people to pay for something they didn’t order Bottom Line Books and Rita Kneller E [redacted] should be ashamed of themselves I have also opened a complaint with the State of California, Office of the Attorney General, and with Joel Grover, an investigative reporter with [redacted] in Los Angeles Sincerely, [redacted] ***
The charge for Big Black Book has been removed from this account Sorry invoices have continuedNo balance is due on either account on file for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd like to also request that my mother's and father's names and address not be shared to Bottom Line Books subsidiaries Sincerely, [redacted]
Placed my subscription of Bottomline Personal, my credit card was charged on 9/3/2015, till today I have not received my copyCalled customer service - not helpful nor understandingSaid it will not be sent to be till January What a scam!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have had the charge for any open balance on this account removed I also requested the account for [redacted] *** be removed from any and all future promotion as the address for the account is not longer valid
An order was received for this book, "*** ***", on 5/5/The book shipped 5/8/14. On 7/17/payment of $was received leaving a balance due of $19.64. I will have the additional charge removed from the account and have this account marked for "No future promotion of
books"
*** *** ordered ordered "*** *** ***" on 02/13/and "*** *** *** ***" on 06/26/2013. Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book.
Notification was sent in each case months prior to a new book being sent for review. As long as there is no request not to send a new edition is sentAt this date there is no balance due from the account of *** *** and both continuity programs have been cancelled.%
The returned book has not been received yet but we are canceling the charge and marking the account for the return. The account has been marked to remove any and all future promotion. Unfortunately, we cannot stop anything that may already be "in the pipe line"
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me:
MESSAGE FROM BUSINESS:
The charge for Big Black Book has been removed from this account. Sorry invoices have continuedNo balance is due on either account on file for *** ***
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I did not request the book that *** *** Books sent me, nor have I ever signed up for any "subscription" with *** *** BooksI do not have to return a card or letter to say I want out of a "subscription" that *** *** Books themselves enrolled me in without my consentA lack of a response is certainly not a consent, but rather very much the opposite. I will not return an unordered book that had labeled on the outside of the shipping box "Gift Enclosed"I owe *** *** Books nothing, not even the effort required to attach a return shipping labelI have contacted the Office of *** State Attorney General on this issueI will await their response, and will forward to them all correspondences gained from this complaint brought to the Connecticut Revdex.com about Boardroom IncDBA *** *** Books, or any other interaction with their company or collection agency acting on their behalf* ***
This charge will be cancelled and the account ill be marked for no future books to be sent I will write and tell his that sll has been handled as requested
Complaint: ***I am rejecting this response because the business response
addresses only half of the problem. I also want their assurance that they will not charge me for the unordered and unwanted book that they sent me and their promise that they will not send me any more unordered merchandise.Sincerely,*** ***
There are different accounts with Bottom Line Books for ** *** which I will have cancelled One account has a balance due of $which I will have cancelled. These accounts will be marked to be removed from any and all future promotionThere is also an expired account for Bottom Line Personal. I will make sure that account is also marked to be removed from any and all future promotion
Complaint: ***
I am rejecting this response because: This is out and out fraud. Yes, I'd like to see any bogus records this business has that I ordered these books I love the part where they say "someone else might have ordered this for *** Yes, and I'll bet the "someone else" was Bottom Line Books Imagine if "someone else" walked into *** and ordered a freezer for me Then *** delivers it and expects me to pay for it You can't order something for someone else that costs moneyHow about I order a freezer full of frozen meat and have it delivered to Bottom Line Books, will they pay for it?
What this is all about is sending unsuspecting people a book, then billing them for it in the hope that they'll be confused and pay for it Things like this happen to my elderly parents all the timeThat is the type of people they are targeting with this fraudulent schemeThis is legal? They should be ashamed of themselves
Tell Bottom Line Books that as I stated earlier, this was unsolicited and as such it was a giftI have also notified them of my position via certified mail I have already spent $for two certified letters to them, and too much time on this ridiculous fraud scheme No way I'm going to spend more time shipping them their ridiculous book backIf they want their book back, they can come to my house and get it.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
I asked for a receipt from Bottom Line when I did not receive one when I paid a bill onlineThey don't offer reference numbers either so if you pay online you could get charged again and not have any proof that you already made a payment
Bottom Line Books sends people books they have not ordered and then bills themI have just received one and will neither pay for it nor go through the hassle of returning it
The book in question has been returned and the charge removed.
The Yearbook was sent as he purchased the Yearbook and the order card stated he would have the opportunity to review the next. When Ms *** did not respond to a 01/09/mailing that the book was in
production, the new book was sent 02/19/15. The account is now inactive
Complaint: [redacted]
I am rejecting this response because: Thank you for retrieving this document. I am anxious to read it. In addition to sending me a copy, please also send a copy to this site (Revdex.com).
Revdex.com, I understand a complaint will be closed after 7 days of no response, and considered resolved. Please allow this complaint to remain open until this document is received by your site, if it takes longer than that. Unfortunately I do not believe a resolution will be made using your service. Regardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businesses. I ask that the complaint remain open in the event I have concerns about the document received by you.
Sincerely,[redacted]
Complaint: [redacted] I am rejecting this response because: I received a letter from [redacted] from Bottom Line Inc She sent the order card that she says placed the order It is exactly what I thought This company has no voice recording of me ordering these books, nor do they have my signature ordering these books All they have is a pre-printed card with my name and address on it The letter states, “Since the order was preaddressed, it is possible someone other than yourself sent the order” As I stated in a previous response to the Revdex.com, sorry, it doesn’t work that wayMy name on a card is not an order for a book that costs money They also enclosed a return label so that I could send the book backAs I stated in my previous response to the Revdex.com, and in two certified letters to Bottom Line Books, since these books were unsolicited, I am considering them gifts Any future books they send me are also unsolicited, and those books will also be considered gifts Once Bottom Line acknowledges through the Revdex.com, or to me in writing, that I don’t have to return the books, I will consider this issue closed All this is about is trying to get unsuspecting people to pay for something they didn’t order Bottom Line Books and Rita Kneller E [redacted] should be ashamed of themselves I have also opened a complaint with the State of California, Office of the Attorney General, and with Joel Grover, an investigative reporter with [redacted] in Los Angeles Sincerely, [redacted] ***
The charge for Big Black Book has been removed from this account Sorry invoices have continuedNo balance is due on either account on file for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'd like to also request that my mother's and father's names and address not be shared to Bottom Line Books subsidiaries Sincerely, [redacted]
Placed my subscription of Bottomline Personal, my credit card was charged on 9/3/2015, till today I have not received my copyCalled customer service - not helpful nor understandingSaid it will not be sent to be till January What a scam!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have had the charge for any open balance on this account removed I also requested the account for [redacted] *** be removed from any and all future promotion as the address for the account is not longer valid
An order was received for this book, "*** ***", on 5/5/The book shipped 5/8/14. On 7/17/payment of $was received leaving a balance due of $19.64. I will have the additional charge removed from the account and have this account marked for "No future promotion of
books"
*** *** ordered ordered "*** *** ***" on 02/13/and "*** *** *** ***" on 06/26/2013. Both of these programs were continuity programs where the original order stated there would be future opportunities to review future editions of each book.
Notification was sent in each case months prior to a new book being sent for review. As long as there is no request not to send a new edition is sentAt this date there is no balance due from the account of *** *** and both continuity programs have been cancelled.%
The returned book has not been received yet but we are canceling the charge and marking the account for the return. The account has been marked to remove any and all future promotion. Unfortunately, we cannot stop anything that may already be "in the pipe line"
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me:
MESSAGE FROM BUSINESS:
The charge for Big Black Book has been removed from this account. Sorry invoices have continuedNo balance is due on either account on file for *** ***
Sincerely,
*** ***
Complaint: ***
* ***
I am rejecting this response because: I did not request the book that *** *** Books sent me, nor have I ever signed up for any "subscription" with *** *** BooksI do not have to return a card or letter to say I want out of a "subscription" that *** *** Books themselves enrolled me in without my consentA lack of a response is certainly not a consent, but rather very much the opposite. I will not return an unordered book that had labeled on the outside of the shipping box "Gift Enclosed"I owe *** *** Books nothing, not even the effort required to attach a return shipping labelI have contacted the Office of *** State Attorney General on this issueI will await their response, and will forward to them all correspondences gained from this complaint brought to the Connecticut Revdex.com about Boardroom IncDBA *** *** Books, or any other interaction with their company or collection agency acting on their behalf
This charge will be cancelled and the account ill be marked for no future books to be sent I will write and tell his that sll has been handled as requested
Complaint: ***I am rejecting this response because the business response
addresses only half of the problem. I also want their assurance that they will not charge me for the unordered and unwanted book that they sent me and their promise that they will not send me any more unordered merchandise.Sincerely,*** ***
There are different accounts with Bottom Line Books for ** *** which I will have cancelled One account has a balance due of $which I will have cancelled. These accounts will be marked to be removed from any and all future promotionThere is also an expired account for Bottom Line Personal. I will make sure that account is also marked to be removed from any and all future promotion
Complaint: ***
I am rejecting this response because: This is out and out fraud. Yes, I'd like to see any bogus records this business has that I ordered these books I love the part where they say "someone else might have ordered this for *** Yes, and I'll bet the "someone else" was Bottom Line Books Imagine if "someone else" walked into *** and ordered a freezer for me Then *** delivers it and expects me to pay for it You can't order something for someone else that costs moneyHow about I order a freezer full of frozen meat and have it delivered to Bottom Line Books, will they pay for it?
What this is all about is sending unsuspecting people a book, then billing them for it in the hope that they'll be confused and pay for it Things like this happen to my elderly parents all the timeThat is the type of people they are targeting with this fraudulent schemeThis is legal? They should be ashamed of themselves
Tell Bottom Line Books that as I stated earlier, this was unsolicited and as such it was a giftI have also notified them of my position via certified mail I have already spent $for two certified letters to them, and too much time on this ridiculous fraud scheme No way I'm going to spend more time shipping them their ridiculous book backIf they want their book back, they can come to my house and get it.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
I asked for a receipt from Bottom Line when I did not receive one when I paid a bill onlineThey don't offer reference numbers either so if you pay online you could get charged again and not have any proof that you already made a payment
Bottom Line Books sends people books they have not ordered and then bills themI have just received one and will neither pay for it nor go through the hassle of returning it
The book in question has been returned and the charge removed.
The Yearbook was sent as he purchased the Yearbook and the order card stated he would have the opportunity to review the next. When Ms *** did not respond to a 01/09/mailing that the book was in
production, the new book was sent 02/19/15. The account is now inactive
Complaint: [redacted]
I am rejecting this response because: Thank you for retrieving this document. I am anxious to read it. In addition to sending me a copy, please also send a copy to this site (Revdex.com).
Revdex.com, I understand a complaint will be closed after 7 days of no response, and considered resolved. Please allow this complaint to remain open until this document is received by your site, if it takes longer than that. Unfortunately I do not believe a resolution will be made using your service. Regardless, I do appreciate the efforts put forth, and for allowing consumers this forum to settle disputes with businesses. I ask that the complaint remain open in the event I have concerns about the document received by you.
Sincerely,[redacted]