Boundary Supply

Ordered from the through facebook add checked to verify the company was located in the United states prior .it is in California however the website doesnt tell you the product is manufactured in china. I ordered 4/16/2020 and as of today 6/1/20 have not recieved they have a telephone number posted on thier site however its just a recorded message stating they dont take customer service calls only via email. I have made several attempts to rectify but no one replys back .

I ordered one of their packs. The checkout page said the pack was backordered and would ship in 6 weeks. Fine. I went ahead and ordered. a couple of days later, since this was a gift, I found the pack from a reseller for the same price that would arrive in the for the gift to be given on a birthday. I tried to cancel my order. they refused. citing Corona virus and a new policy that no backordered items would be canceled or refunded. This was nowhere to be found on the checkout page. It was buried deep elsewhere on the site.
I sent screenshots of the cart page and the absence of any "buyer beware" laugh. they still refused to refund., they did, however, say there was a pack in stock and would send that. I thaen asked if there was a pack in stock, why backorder mine, and if it was in stock, then that makes the backorder/preorder policy null. no dice. they wouldn't budge. every communication was a different story. "your bag is shipping tomorrow" "Your bag is backordered." "your bag is shipping immediately" Never true.
Oh, let also state that it takes them up to a week to reply to any communication. Among backpack enthusiasts, this company is notorious. They have a try-before-you-buy. a friend did this, and returned within the window for a refund. THEY REFUSED SHIPMENT and refused to refund. I will make it my sole purpose in life to warn people away from this company. scam artists of the highest order.

I ordered one of their packs. The checkout page said the pack was backordered and would ship in 6 weeks. Fine. I went ahead and ordered. a couple of days later, since this was a gift, I found the pack from a reseller for the same price that would arrive in the for the gift to be given on a birthday. I tried to cancel my order. they refused. citing Corona virus and a new policy that no backordered items would be canceled or refunded. This was nowhere to be found on the checkout page. It was buried deep elsewhere on the site.
I sent screenshots of the cart page and the absence of any "buyer beware" laugh. they still refused to refund., they did, however, say there was a pack in stock and would send that. I thaen asked if there was a pack in stock, why backorder mine, and if it was in stock, then that makes the backorder/preorder policy null. no dice. they wouldn't budge. every communication was a different story. "your bag is shipping tomorrow" "Your bag is backordered." "your bag is shipping immediately" Never true.
Oh, let also state that it takes them up to a week to reply to any communication. Among backpack enthusiasts, this company is notorious. They have a try-before-you-buy. a friend did this, and returned within the window for a refund. THEY REFUSED SHIPMENT and refused to refund. I will make it my sole purpose in life to warn people away from this company. scam artists of the highest order.

I ordered one of their packs. The checkout page said the pack was backordered and would ship in 6 weeks. Fine. I went ahead and ordered. a couple of days later, since this was a gift, I found the pack from a reseller for the same price that would arrive in the for the gift to be given on a birthday. I tried to cancel my order. they refused. citing Corona virus and a new policy that no backordered items would be canceled or refunded. This was nowhere to be found on the checkout page. It was buried deep elsewhere on the site.
I sent screenshots of the cart page and the absence of any "buyer beware" laugh. they still refused to refund., they did, however, say there was a pack in stock and would send that. I thaen asked if there was a pack in stock, why backorder mine, and if it was in stock, then that makes the backorder/preorder policy null. no dice. they wouldn't budge. every communication was a different story. "your bag is shipping tomorrow" "Your bag is backordered." "your bag is shipping immediately" Never true.
Oh, let also state that it takes them up to a week to reply to any communication. Among backpack enthusiasts, this company is notorious. They have a try-before-you-buy. a friend did this, and returned within the window for a refund. THEY REFUSED SHIPMENT and refused to refund. I will make it my sole purpose in life to warn people away from this company. scam artists of the highest order.

Ordered their Chase pants in September 2019 with expected delivery of early November. It is nearly February and I have received nothing. To make matters worse, their updates have been practically nonexistent and I've mostly had to rely on reading forums and KS comments to find information. Any communication I've had with them has been inconsistent, opaque and dishonest. A very disappointing transaction with a company I will never support again.

Ordered their Chase pants in September 2019 with expected delivery of early November. It is nearly February and I have received nothing. To make matters worse, their updates have been practically nonexistent and I've mostly had to rely on reading forums and KS comments to find information. Any communication I've had with them has been inconsistent, opaque and dishonest. A very disappointing transaction with a company I will never support again.

Ordered their Chase pants in September 2019 with expected delivery of early November. It is nearly February and I have received nothing. To make matters worse, their updates have been practically nonexistent and I've mostly had to rely on reading forums and KS comments to find information. Any communication I've had with them has been inconsistent, opaque and dishonest. A very disappointing transaction with a company I will never support again.

Ordered their Chase pants in September 2019 with expected delivery of early November. It is nearly February and I have received nothing. To make matters worse, their updates have been practically nonexistent and I've mostly had to rely on reading forums and KS comments to find information. Any communication I've had with them has been inconsistent, opaque and dishonest. A very disappointing transaction with a company I will never support again.

I have placed an order with the company on 11/28/19:
3 items for 225,47 USD
9,99 USD shipping
45,09 USD tax
280,55 USD total

Order number ***

As of today I have not received any delivery. I first contacted customer support on 18/12, where I was told that there had been problems with product availability and I was assured that my order would ship immediately. I contacted customer support again on 15/1/20, again receiving excuses, this time involving mixups in warehouses. I was again assured that my order would ship immediately. After giving a final two day deadline on 16/1/20 I once more received an assurance that shipment confirmation was due any moment. No shipment has been made.

I have placed an order with the company on 11/28/19:
3 items for 225,47 USD
9,99 USD shipping
45,09 USD tax
280,55 USD total

Order number ***

As of today I have not received any delivery. I first contacted customer support on 18/12, where I was told that there had been problems with product availability and I was assured that my order would ship immediately. I contacted customer support again on 15/1/20, again receiving excuses, this time involving mixups in warehouses. I was again assured that my order would ship immediately. After giving a final two day deadline on 16/1/20 I once more received an assurance that shipment confirmation was due any moment. No shipment has been made.

I have placed an order with the company on 11/28/19:
3 items for 225,47 USD
9,99 USD shipping
45,09 USD tax
280,55 USD total

Order number ***

As of today I have not received any delivery. I first contacted customer support on 18/12, where I was told that there had been problems with product availability and I was assured that my order would ship immediately. I contacted customer support again on 15/1/20, again receiving excuses, this time involving mixups in warehouses. I was again assured that my order would ship immediately. After giving a final two day deadline on 16/1/20 I once more received an assurance that shipment confirmation was due any moment. No shipment has been made.

I have placed an order with the company on 11/28/19:
3 items for 225,47 USD
9,99 USD shipping
45,09 USD tax
280,55 USD total

Order number ***

As of today I have not received any delivery. I first contacted customer support on 18/12, where I was told that there had been problems with product availability and I was assured that my order would ship immediately. I contacted customer support again on 15/1/20, again receiving excuses, this time involving mixups in warehouses. I was again assured that my order would ship immediately. After giving a final two day deadline on 16/1/20 I once more received an assurance that shipment confirmation was due any moment. No shipment has been made.

I placed an order with Boundary Supply (#***) on November 14, 2019. Following the order confirmation, I have never received a single update from the company on the order status. On visiting their website today, I discovered that the item I ordered is not scheduled to ship until May, 7 months after my order.
I contacted the company to cancel the order, and was told that cancellation for pre-orders is not possible and referred to their FAQ. I will not be purchasing from Boundary again.

I placed an order with Boundary Supply (#***) on November 14, 2019. Following the order confirmation, I have never received a single update from the company on the order status. On visiting their website today, I discovered that the item I ordered is not scheduled to ship until May, 7 months after my order.
I contacted the company to cancel the order, and was told that cancellation for pre-orders is not possible and referred to their FAQ. I will not be purchasing from Boundary again.

I placed an order with Boundary Supply (#***) on November 14, 2019. Following the order confirmation, I have never received a single update from the company on the order status. On visiting their website today, I discovered that the item I ordered is not scheduled to ship until May, 7 months after my order.
I contacted the company to cancel the order, and was told that cancellation for pre-orders is not possible and referred to their FAQ. I will not be purchasing from Boundary again.

I placed an order with Boundary Supply (#***) on November 14, 2019. Following the order confirmation, I have never received a single update from the company on the order status. On visiting their website today, I discovered that the item I ordered is not scheduled to ship until May, 7 months after my order.
I contacted the company to cancel the order, and was told that cancellation for pre-orders is not possible and referred to their FAQ. I will not be purchasing from Boundary again.

The company provides misleading information about the delivery time of products.

The company provides misleading information about the delivery time of products.

The company provides misleading information about the delivery time of products.

The company provides misleading information about the delivery time of products.