Bowling Green Music Center

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

This vehicle was towed to our shop with 179,miles and a complaint of misfire on #cylinder
The only diagnosis we did was a compression test which showed # cylinder to have very low compression and with the high mileage you would be wasting money to "overhaul" this engine
We did not drain
the oil, we did nothing else to the vehicle but the compression testThe customer took the vehicle without paying the diagnosis charge which he still owes
We will not pay for his motor nor will we waive the diagnosis charge he authorized
If he would like to contact me I can be reached at ###-###-####

We have contacted Mr *** and came to an acceptable resolution for all parties We initially contacted Ford for assistance and were denied Next, we contacted the tire manufacturer, and again we were denied assistance The next step was to contact Mr *** and
offer a no charge installation and a discount on whatever tires he decided would work best for his vehicle Mr *** was informed of all these steps and felt that our offer of free installation and a discount was not enough, and he decided to contact Ford again, as well as the Revdex.com I spoke to Mr *** again prior to responding to this case, and I anticipate his arrival late this afternoon to decide which tires he would like, as we have agreed to split the cost of a new set of tires in the interest of customer satisfaction

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Thank you for calling me back this evening and for taking the time you did to discuss your concerns. As I said on the phone, I completely agree with you, and am not pleased at the way this transpired. I also, again, thank you for allowing both Dan T***, the General Manager (Cc'd), and
I--we're a team--to make sure you know that this is not the traditional experience, and that with he and I knowing, we are both more than open to assisting you and your daughter both now and in the future.Thank you for updating/removing the Revdex.com complaint/report, I will do everything in my power to ensure that you feel good about Coughlin Automotive going forward. As will Dan (again, team).The below items are the possible solutions that you and I discussed. I am not fully limited to these, as I hope you know. I really will be an active participant with you and your family.1) We will absolutely offer to fully buy back the BMW and refund your money. I really need to limit this to like a week if I could please. Say by 3/3/16.2) We will offer to fix the door and the window. You can take the car to MAG and bring us a bill, or we can facilitate that on our end. I will try to follwith Service to learn more about the oil leak, as I would not like to promise anything there, but also, not to ignore it either.--this will be done tomorrow3) Reach out to me WHENEVER she wants another car, and I will flat hook her up. It will be fun, it will be enjoyable, and it will be memorable for a whole new reason.If I missed something, please, again, let me know. It means a great deal to me that your daughter not loose faith in people, especially those in the car business. I am ashamed that for any reason we allowed that doubt to creep in, and that is what concerns me the most, and what I will fight for the hardest to earn back.Please follwith me at your pace, but know I will do my best to be available to you both.Sincerely,Matt D***Director of Internet Sales###-###-####--Cellular

So What I found out is that the consumer was sent warranty paperwork from the parts supplier that needed filled out in order to validate the warrantyThe consumer failed to fill out and send the paperwork back to the parts supplier therefore the warranty was never implemented.We offered several options and discounts but the consumer declinedWe cannot be responsible if the consumer failed to do his partWe are, however, still willing to discount the repairs to help him out.Pat D***###-###-####

We apologize for the misunderstanding, we are refunding the money to his lender.The amount will come off his total balance due on the loan.ThanksPat D***

I don't think a "glass expert" can tell us its not likely, we see it all the time low spots as well as high spotsAlso I have never heard of a deductible on windshield replacements and we do 30-a month for customersWe did not have any tools on or near the windshield so that statement is not validHowever, in the interest of customer satisfaction we will go ahead and reimburse the requested amount to the consumer.ThanksPat

The customer has a service contract on his vehicleWhen they sent out the inspector they declined any warranty due to extreme abuseWe do not make the call in this situation it is contracted out to a 3rd party appraisal company who determines coverageWe are willing to work with him on pricing
and will call him today to discuss.ThanksPat

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
Terry C***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

7/28/4:11pm
I have spoke with Mrs*** and apologized for the lack of communication concerning her vehicle
I agreed to take care of all her outstanding concerns with the vehicle that she listed in the complaint
We will replace her door handle at no charge ( part is on
order)
We will replace her key and remote as promised at time of purchase ( this part is in and already programmed)
We will replace her wheel lock set as promised by *** *** ( part is on order)
We will repair the water leak in the trunk area (completed today)
We have agreed to take care of the rental charges as promised by our GM
Based on our conversation she is completely satisfied with the resolution
Thank You,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe credit has been applied to my account per ** *** ***

The dealorship and I have decided to work together on the issue at handThis complaint can now be closed

We offered to look at the vehicle again, give him a car to drive while we are doing soWe where under the impression he was bringing it in this week but we never saw him.Pat D***###-###-####

Im sorry I thought I had responded on July 29th but it must not have savedWe fixed his vehicle for him and he is happy with the resolution
Pat D***
###-###-####

7/7/2015I spoke with Mr *** in detail about his complaint, I have refunded him $as a result of our negligence.He is very satisfied and will return for future services.He stated that he would reach out to you tomorrow morning as completely satisfied with the resolution.Thanks,

I have attached the signed docs, first being the product cancellation form with bold letters stating just thatThere is also a hand written work sheet that shows the down payment is the product cancellation.What is *** looking for?ThanksPat

I reference to the Mrs. [redacted]'s complaint submitted 2/14/18.Our Coughlin Circleville General Manager Andy G[redacted] has made several attempts to contact the consumer with no response. We understand her concern, however interest rates are determined by the bank not the dealership. This loan, like all...

car loans, is a simple interest loan in which you would pay more in interest in the beginning and less as the loan matures. We would be happy to discuss further if the consumer chooses to do so. Feel free to contact Andy @ 614-582-4815Thank You,Pat D[redacted]

I spoke with Mr. [redacted] today, he has agreed to bring to our Pataskala location for further diagnosis. I will give him a loaner vehicle to drive and will update the file we have made a decision on how to resolve his concerns.Pat D[redacted]###-###-####