Bowman Tire Company, Inc.

Dear Ma'am / Sir, The customer ordered an airport pickup from LGA to Woodbury LIon 6/*/at 5PM for $minus $coupon for total of $(Tip was optional)At this point there was no purchase yet, since the customer preferred to pay at the end of the tripThe customer arrived at 5:33PAt that
time we had cars approaching the airport, but none in the airportThe customer was told that it might take about minutes for a car to arriveThe customer choose on his own to wait for the carCar ** was dispatched at 6:12P, then picked them up and dropped the customers off at 7:45P in the designated destinationThere was no tax or tolls and the customer choose not to tip the driverHe payed $with his CCThe customer filed complaint with our customer service dept', asking for his payment backOur customer service reps called him back twice and explained that since he was rendered the service, we can't refund him the whole amountHowever since the driver was late we sent the c ustomer a $discount for the next rideRegarding the $discount that the customer was promised, it was applied to his account on 6/*/as "car cash"He could have used it up to 20% discount for his ride, if he would have made his reservation via our APP (discount rules)Since the customer didn't used the APP, this car cash wasn't applied, but it's still available for him on his accountAs a courtesy, we are willing to add an additional $discountthat will be $total, which is 33% of his cost of the ride we were lateWe hope this will satisfy the customer, as a compensation for the late pickup along with our apologiesSincerely, Samantha - Customer Service

Dear customer,We did respond to the customer's complaint regarding the rudeness and any other inconvenience causedWe wrote that we apologized for any such issue which the customer complained uponWe also wrote that as a customer service courtesy we will issue to the customer a $discount for their next ride in CarmelAll they have to do is to send us a reply by email that they wish to get it, and their voucher will be emailed to themWe see this matter closed.Respectfully Samantha - Customer ServiceCarmel Limo

Dear *** *** ***,We are sorry for the confusionWe issued the full refund in two stages, before the scheduled pickup, and on the day of the scheduled pickup.The first credit was issued on 12/**/at 12:PM for $7.20, one day before the scheduled pickup, when the customer called to change their scheduled pickup time.The second credit was issued on 12/**/at 19:for $49.60, immediately after we realized the problem with the serviceThe total credit was for $which was the whole amount you paidWe suggest that you'll check again your account with your bank.We apologize again for the inconvenience.Sincerely,Samantha, Carmel Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information provided by the business is not accurate or truthful Although my credit card had not been charged yet, I had provided my credit card at the time of booking, before my date of travel When I called to find out the status of my vehicle, after waiting for fifteen minutes at the airport, I was told by the representative that my credit card was on file and would be charged since it was past the time of cancellation That was the information I relied on and resulted in me having to wait I did not choose to wait - I was held hostage When I initially called, I was told by dispatch that the vehicle was in the airport Then, when I called back I was told that it would be five more minutes Then, when I called back I was told it would be another ten minutes It took several phone calls and waiting over thirty minutes for dispatch to indicate that it would be another thirty minutes for my vehicle to arrive Had dispatch provided me with truthful and accurate information as opposed to stringing me along, I could have been able to make different decisions.I did tip the driver and was charged for the fare plus the tip As for the "car cash" I followed the directions and did everything I was told in order to receive it In fact, I called up prior to my travel to make sure that it would be applied to this travel and I was reassured that it was loaded to my account and could apply to this trip It is unacceptable to offer me a discount on a future travel when I have no confidence or interest in ever using this company again They offer a discount on a future travel that they know I would ever use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The customer service representative did not address the rudeness with with I was treated by the dispatcher, nor the fact that the credit card swipe was broken and I was blamed for not being able to pay, when it was the driver who did not want to tell the company that the credit card swipe was broken
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Customer Service NEVER returned my callThat is a lie and it's typical of this car serviceI want a full refund given all the problems I mentioned before This driver charges for a route not taken and the company is standing behind a driver who drives unlawfully and fraudulently charges customersA complaint has been lodged with the T&LC for not observing the law, lying about his obligation to wear a seat belt, and reporting a route to collect unpaid toll charges The most important thing for me is to make sure consumers are aware that Carmel will stand behind drivers who are unscrupulous, who do not apply safe driving practices and overcharge customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response is inadequate and full of further misrepresentations. This purported policy of over paying tolls is not on the FAQ portion of the website or at least not in a manner that is visible to users. Also, the statement misrepresents that there was no tip. Contrary to what was stated, I had tipped the driver cash. Despite his dishonesty I was sympathetic to that drivers for such agencies are grossly underpaid so I did leave a cash tip. I had intended to pay everything in cash and only changed to charge the fare with a credit card once it was clear he was trying to overcharge me so I had further recourse. Carmel should really make a semblance of effort to get its facts correct and should at least demonstrate manners while it tries to rip its customers off
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you Revdex.com and to Carmel for finally resolving this issue
Sincerely,
*** ***

Dear *** ***,We apologize for the inconvenienceAs soon as we realize that the driver will not be able to pick you up in time, due to constructions which caused heavy delays in the airport, we informed you of the problem and apologizeAt the same time, we issued to you a full refund and an
apology voucher of $for your next rideThis is a customer service courtesy voucher, due to the lack of servicePlease check your credit card records for the credit issued to you.RespectfullySamantha, customer serviceCarmel Car and Limo Service

Dear *** ***,We fully understand your complaint and we sympathize with your fillingsWe never doubts the facts you presented since you are the customerThat is the reason that despite the driver denial, we refunded you with the gratuity you paidWhether you are going to use the additional courtesy discount we emailed you, it is up to your discretionAs far as the full refund you requested, we explained already that the case facts shows that you received the basic service you requestedAs a service business, we take the customer service very seriouslyA business can't provide a service and then refund the whole payment, for service rendered, just because the customer didn't like the service levelWe are sorry that you were not happy with the service provided, however we can't refund more then we already didWe see this matter closed and we hope that you will give us another chance to prove ourselves.Respectfully,Samantha, Carmel customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business refuses to acknowledge that their services have caused me damages objectively speaking and that it's not about whether "I liked the service" or notI have been reasonable in requesting a full refund as compensation for the damages but they continue to show that they do not care for their customers by essentially saying that what I received in terms of services and compensation was "fine"I will be escalating this matter as appropriate with the NY AG and will file a separate complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Carmel Car & Limousine Service has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***,** *** reserved a car for 1/**/at 3:AMThe driver arrived to the location early and waited for the customerWhen the customer didn't showed up minutes after the reserved pickup time, the driver requested from the dispatcher to be released, in order to continue her day
While the dispatcher tried to reach the customer, *** *** came down and was picked up at 3:AMThe ride took some minutes and the customer was dropped off at the airport in timeWe received the customer complaint, in our system, on 1/**/Our agent called back and reached the customer on 2/*/The agent apologized to the the customer for the inconvenience, since we had no knowledge about the driver behavior, which is against the company principalsAs a first step and as a courtesy, the agent sent the customer an $discount voucher for the next rideThe agent also escalated the issue for an internal investigationThe company had a disciplinary hearing with the driverThe driver denied the customer claimsDespite the driver's denial, the company decided to deduct the gratuity from the driver and refund it to the customerThe gratuity amount was $10.40, which is 20% of the service costThe reason for refunding the gratuity, was due to the fact that the basic service was rendered, and the customer was dropped off at the destination, as she requestedThe customer mentioned in her complaint that she was transferred to the airport quickly and on timeThe customer complained about the level of the service, not about the actual basic serviceThe customer was refunded the gratuity due to the low level of service, according to her complaintIn addition the company emailed the customer an additional courtesy discount for her next rideEven though we apologized to the customer, due to the complaint, we believe that the refund to he customer is fair and sufficient, based on all the facts presented in this case.Respectfully Samantha, Carmel customer Service

Dear Ma'am, We are sorry that the customer was unhappy with our offerWe tried to do our best to satisfy the customerThis was our final offer, since the service provided by the driver must be paid. SincerelySamantha, Customer serviceCarmel Car and Limo

Revdex.com:At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am unable to reply becasue the case was closedThe company discussed stated they would be issuing me a refusing in 5-days I should receiveIt has been month now and an additional phone call to carmel limo stating I never received my refund with no call backHow can I get them to follow through on their agreement to refund me the money?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID ***.Sincerely,*** ***

Regarding your reference ** ***Dear *** ***The reservation mentioned on the complaint, was made by the customers themselves via their I-Phone on 9/**/At 3:PMCarmel wasn't involved in the making of the reservation, except for the fact that the customer made the reservation on
Carmel APPThe address entered by the customer was: *** * ** *** *** *** ***The customer requested the car for 9/**/at 10:AMThe customer also received an email conformation for this reservation (including the address they entered in Manhattan) On 9/**/(the day requested) our driver was dispatched to the address requested by the customer, and he was waiting in front of the address at the pickup timeAt 10:AM the driver requested to be released from the trip, since no one came downThe dispatcher called the phone number on the reservation and got no answerThen the driver was released.Based on Carmel policy, all cancellation requests which are done five minutes before the pickup time, or after the pick up time should not be refundedIn this case the driver was dispatched, and we received the request for refund after the pickup timeNo dispatcher was authorized to promises a refund, as such issues are being dealt with our customer service department onlyAfter inquiring at this case, we felt that the customer might have made an honest mistakeAs a courtesy to the customer, we decided to refund the customer 50% of the basic fee plus the tips and tolls paid.The total refund will be: $47.90 Respectfully,Samantha, Customer ServiceCarmel Car & Limo service