Bowman Tire Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This does not satisfy my claim. I specifically outlined to the dispatcher the needs for this trip. I called the dispatcher and absolutely mentioned the wait time needed at the stop and he failed to mention any additional costs would be charged that evening. Of course, a driver should not wait for free, however it was my understanding that was the reason for the $35 added to the original charge. Had I known this trip would cost $170 I never would have proceeded with the booking. This charge has been disputed with [redacted]. A $12 discount for a future trip is absolutely not enough to satisfy this claim. It was also reported that the driver was awful and that has not been  addressed. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business seems to imply that just because I was driven to the airport and I arrived on time for my flight, everything else the driver did is justified and not the responsibility of the business. We all understand that the customer is right, and even if the driver denies it, I think you can take my word for it. I would not be going through this if I didn't think that the driver's behavior, the damages that I experienced, and Carmel's responsibility were not significant. The treatment that I received by the driver, which I have explained multiple times and in detail, (including the threat of aggression to my person, and the fact that the driver endangered me by dropping me off - 6 months pregnant - in the middle of a highly trafficked road, in the dark, before sunrise, without me being able to lift the luggage and move it to the curb, should be more than enough to justify me getting a full refund for the fees that I paid Carmel. I will never use Carmel again, especially after the responses I have received. I don't think Carmel understands customer service or their liability as the service provider. Again, I'm being reasonable and all I want is a full refund as compensation for the damages that Carmel is responsible for (not just the refund for the tip and a discount coupon that I will never use).  Best regards, 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

To whom it may concern, I contacted the customer [redacted] and told her a refund claim was open for her once we get a reply back from the investigating manager we will contact her back letting her know our final decisions.