Boyle Lumber & Supply

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Miriam C***

[redacted] :I am here to assist you and have attempted to call you directly, as well as email If the meter dial is turning as you state, then water is being released somewhere on the property and that will cause the high consumption/high billing I understand that you are not inclined to believe that, but I would like address that issue so that it doesn't continue and result in another high billPlease call me directly at ###-###-####.Alma H [redacted] Consumer AdvocacyWater Services Department

You have submitted this complaint to the Water Services Department, however, we are unable to assist with this issue The City of Phoenix Public Works Department oversees bulk trash That department has been copiedWater Services Department

Thank you for referring the complaint from [redacted] regarding the water service turn off due to non-payment The AZ Revdex.com does not oversee the operations of the City of Phoenix Water Services Department, however, we are willing respond to the complaint sent to the Revdex.com.The service for this customer was interrupted in early August due to a recurring unpaid balance on the account Although the customer has made incremental payments, the account has never had a zero balance since service activation in When a billing statement is generated and sent to the customer, the balance is due to be paid in full by the due date Partial payments will not stop a service turn off action In this case, a non-payment letter was sent to the customer on 7/31/advising of the amount needed to be paid by August 6, Unfortunately, the amount needed to avoid service turn off was not paid.Currently, the balance owed is $ Once that amount is paid, the service may resumeAlma H [redacted] City of Phoenix - Water Services Department

This email is directed to Justin Browning as municipal governments are not overseen by the Revdex.com.Following your phone call to the Water Services - Customer Service on Aug 30, the late fees were waived on Aug as a courtesy Your account billed on Aug with a balance due of $ On that billing statement, you will notice a credit of $- The current billing system for the City of Phoenix does not allow for automatic payments with credit cards, and we regret the inconvenience you are experiencing as a result Upgrades to the billing system are expected in the next year, however, we are required to remain with the currently contracted system until the end of that contract Again, we regret the inconvenience to you.Water systems are determined by municipalities which can provide the service If a Phoenix resident moves to another city, that city would provide the service If a resident lives in a smaller town or city, a private water company provides the service Water systems are provided by one source, generally a municipality, due to the expense of infrastructure, water treatment, system delivery and maintenance to provide the service.Sincerely, [redacted]

This issue has been resolved directly with the City of Phoenix Water Service customer

HIAZ MUNICIPAL GOVERNMENT MUST BE HELD ACCOUNTABLEITS A MONOPOLY WHO CAN DEFEND THE CONSUMER? THE Revdex.com MUST GET INVOLVEDTHEIR FAULTY EQUIPMENT ITS COSTING ME A FORTUNEPRIVATE COMPANIES ARE NEVER ALLOW TO ABUSE USHOW CAN THE Revdex.com ALLOW AZ MUNICIPAL GOV TO MAINTAIN THE ABUSE THE LICENSE PLUMMER ALREADY REPORTED THE BAD FUNCTIONING METERJUST REPLACED AND ADJUST MY ACCOUNT RETROACTIVE IF I HAVE TO GO THE GOVERNOR , TV NEWS AND WHITE HOUSE I WILL DO THATTHANK YOU

This is a case related to unauthorized water use and meter tampering. When a customer uses profane language during the course of a phone call, the call may be ended. The customer is aware of the amount needed in order to restore service.Alma H***Consumer AdvocateCity of Phoenix -
Water Services Department

Thank you for contacting the City of Phoenix Water Services Department. Unfortunately, as a governmental agency, the Revdex.com does not have jurisdiction over the City of Phoenix. However, the Water Services Department staff will be in contact with Mr*** to resolve
the issue.If you have any questions, please feel free to contact me at ***Sincerely,Alma H***Consumer Advocacy - Water Services602-261-

Mr***:I appreciate receiving the details of your account through the Revdex.com and regret that you had to take that extra measure to have the City Services account issues resolved.Phone contacts with the Water Services Department’s Call Center are recorded and a call requested
water service turn off on July from your number at ###-###-#### was not located However, I took the liberty of contacting your former landlord who requested service in his name this week and he confirmed that you left the property on July 31, and that he is responsible for the water usage beginning on August 1st.I have requested that your account be rebilled with a service termination date of July 31st and I will be able to email a copy of the corrected bill directly to you I hope this meets with your approval.Again, our apologies for the mishandling of your dispute and any frustration and inconvenience you experienced If I can be of any service in the future, please do not hesitate to contact me.Respectfully,*** ***Consumer Advocate###-###-####

A local government, such as the City of Phoenix, is not a member of the bureau.The customer in question will be contacted directly.Thank you.*** ***Consumer AdvocateWater Services Department***

This is a repeat customer who submitted a complaint last month. The customer has been advised that the City of Phoenix is not under the jurisdiction of the Arizona Revdex.com as this government entity is not a member.However, the issue stems from unpaid charges that resulted in service turn
off. In addition, there was unauthorized water use due to meter tampering, which is a crime. The issue has not been submitted to law enforcement, however, for service to resume, the customer must pay all charges due and owing.Alma H***Consumer AdvocateCity of Phoenix Water Services Department

*** *** -- a response was submitted to Revdex.com and customer on 3/24/2017. Revdex.com acknowledged receipt of the response on the same day - 3/24/

Although local governments are not members of the Revdex.com, I would be happy to help Ms*** with this issue. Bonnie: please feel free to call me on my direct line at 602-261-8358. I will be contacting you at ***, unless there is a better number.Alma H***Water Services -
Administration***

Thank you for forwarding the complaint from ***. The City of Phoenix, as a municipal government ,is not under the jurisdiction of the Arizona Revdex.com, however, I will be contacting *** directly.Alma H***Consumer AdvocacyWater Services Department

Thank you for referring *** *** complaint to the City of Phoenix Water Services Department. Unfortunately, the Revdex.com does not have oversight of government entities. As Ms*** has been informed on numerous occasions, the balance in full must be paid in
order to restore service. The last payment on the account was in March and the balance now exceeds over $5000. There were no errors in billing. Regretfully, according to Phoenix Municipal Code, service may not be restored until the balance in full is paid.Alma H***Water Services Dept - Administration

Thank you for bringing this issue to my attention.In response to the complaint submitted to AZ Revdex.com regarding the City of Phoenix Water Services Department, as a governmental entity, the City of Phoenix is not a business member of the Revdex.com nor does a complainant have any recourse through the Revdex.com in
this matter.However, as the Consumer Advocate for the Water Services Department, I am happy to work with the complainant to resolve the deposit issue.Miriam: I apologize for the frustration and inconvenience you have experienced. I will contact you directly after I have reviewed the account information.Alma H***Water Services Department - Consumer AdvocateCity of Phoenix602-261-

Thank you for the referral.  The City of Phoenix is not a Revdex.com member, however, we appreciate receiving the information of an issue affecting our customer.I will be in contact with our customer shortly and assist where possible. Alma H[redacted]Consumer AdvocateCity of Phoenix Water Services...

Department

Thank you for referring the complaint from [redacted] regarding the water service turn off due to non-payment.  The AZ Revdex.com does not oversee the operations of the City of Phoenix Water Services Department, however, we are willing respond to the complaint sent to the Revdex.com.The...

service for this customer was interrupted in early August due to a recurring unpaid balance on the account.  Although the customer has made incremental payments, the account has never had a zero balance since service activation in 2016.  When a billing statement is generated and sent to the customer, the balance is due to be paid in full by the due date.  Partial payments will not stop a service turn off action.  In this case, a non-payment letter was sent to the customer on 7/31/2017 advising of the amount needed to be paid by August 6, 2017.  Unfortunately, the amount needed to avoid service turn off was not paid.Currently, the balance owed is $207.02.  Once that amount is paid, the service may resume. Alma H[redacted]City of Phoenix - Water Services Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Miriam C[redacted]