Boyle Lumber & Supply

You have submitted this complaint to the Water Services Department, however, we are unable to assist with this issue.  The City of Phoenix Public Works Department oversees bulk trash.  That department has been copied. Water Services Department

HI. AZ...

MUNICIPAL GOVERNMENT MUST BE HELD ACCOUNTABLE. ITS A MONOPOLY . WHO CAN DEFEND THE CONSUMER? . THE Revdex.com MUST GET INVOLVED. THEIR FAULTY EQUIPMENT ITS COSTING ME A FORTUNE. PRIVATE COMPANIES ARE NEVER  ALLOW TO ABUSE US. HOW CAN THE Revdex.com ALLOW AZ MUNICIPAL GOV TO MAINTAIN THE ABUSE THE LICENSE PLUMMER ALREADY REPORTED THE BAD FUNCTIONING METER. JUST REPLACED AND ADJUST MY ACCOUNT RETROACTIVE IF I HAVE TO GO THE GOVERNOR , TV NEWS AND WHITE HOUSE I WILL DO THATTHANK YOU

[redacted]:I am here to assist you and have attempted to call you directly, as well as email.  If the meter dial is turning as you state, then water is being released somewhere on the property and that will cause the high consumption/high billing.  I understand that you are not inclined to believe that, but I would like address that issue so that it doesn't continue and result in another high bill. Please call me directly at ###-###-####.Alma H[redacted]Consumer AdvocacyWater Services Department

This issue has been resolved directly with the City of Phoenix Water Service customer.

The City of Phoenix Water Services is in receipt of your letter regarding Mr. [redacted]’ concern about charges on his city service account.  Mr. [redacted] bill increased in May by $1.45 compared to his April bill when he says he had 2 additional people living at the residence for 2...

weeks. Customer Service staff was in contact with Mr. [redacted] on July 2, 2015 and explained that his sewer fee and trash service are included on his bill each month, not just water service.  The water charges were actually lower on the May bill than the previous month because of the inclusion of a late fee for $1.90 charged because of a missed payment. Mr. [redacted] was also advised that his monthly sewer will be reduced beginning with his July bill.  He expressed an understanding of what was explained. Thank you for bringing this matter to our attention. [redacted]  [redacted]Consumer Advocate###-###-####Revdex.com Translation-La Ciudad de Phoenix Water Services está en la recepción de su carta con respecto a la preocupación del Sr. [redacted] sobre los cargos en su cuenta de servicio de la ciudad. La factura del Sr. [redacted] aumentó en mayo por $ 1.45 en comparación con su factura de abril cuando se dice que tuvo 2 personas adicionales que viven en la residencia durante 2 semanas. El personal de servicio al cliente estaba en contacto con el Sr. González el 2 de julio , 2015 y explicó que su tasa de alcantarillado y servicio de basura están incluidos en su factura cada mes, no sólo el servicio de agua. Las tarifas de agua eran en realidad más baja en la factura de mayo respecto al mes anterior , debido a la inclusión de un cargo por demora por $ 1.90 cargada debido a un pago perdido . El Sr. [redacted] También se informó de que su alcantarillado mensual se reducirá la factura de julio. Expresó una comprensión de lo que se ha explicado . Gracias por traer este asunto a nuestra atención.[redacted]  [redacted]Consumer Advocate###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This email is directed to Justin Browning as municipal governments are not overseen by the Revdex.com.Following your phone call to the Water Services - Customer Service on Aug 30, the late fees were waived on Aug 31 as a courtesy.  Your account billed on Aug 31 with a balance due of $173.91.  On...

that billing statement, you will notice a credit of $-5.39.  The current billing system for the City of Phoenix does not allow for automatic payments with credit cards, and we regret the inconvenience you are experiencing as a result.  Upgrades to the billing system are expected in the next year, however, we are required to remain with the currently contracted system until the end of that contract.  Again, we regret the inconvenience to you.Water systems are determined by municipalities which can provide the service.  If a Phoenix resident moves to another city, that city would provide the service.  If a resident lives in a smaller town or city, a private water company provides the service.  Water systems are provided by one source, generally a municipality, due to the expense of infrastructure, water treatment, system delivery and maintenance to provide the service.Sincerely,[redacted]