Bozzuto Group

October 22, 2014
Dear [redacted]:Thank you for your letter and for the opportunity to respond. We received your letter dated Wednesday, October 15, 2014 regarding the complaint received about [redacted]. (ID [redacted]).
We contacted the prospect immediately following his denial and...

provided him with the information he requested.I have attached the latest documentation for your review. We will however, reach out to the prospect again and answer any other questions that he might have.Thank you again for the opportunity to respond. Feel free to reach me at [redacted] with any questions or concerns.Regards,Adanise C. 
Regional Portfolio Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
---
Dear Ms. H[redacted],
Thank you for reconsidering your decision and agreeing to waive the professional carpet cleaning fee due to miscommunication. I appreciate you listening to my concerns and working with me to resolve the issue.
Your flexibility to consider individual circumstances will make Bozzuto a company I would recommend to my family, colleagues, and friends.
Sincerely,
[redacted]

To whom it may concern:
Complaint ID #[redacted]
After receiving your file, the amount due of $46.50 was an oversight and we are very sorry for the inconvenience.  Your account has been corrected and we thank you for bringing it to our attention.  Please feel free to contact...

us for any documentation.We would love to hear back from you with any other questions or concerns.
Kind Regards
Lori O[redacted]
Property Manager
Chatsworth Part Apts.

June 5, 2015To Whom It May Concern:Thank you for bringing this issue to my attention. [redacted] has been contacted and assured that he will not incur a valet trash fee until next year upon his lease renewing. He was very happy with this information. Also, we confirmed his renewal rate...

of $25 versus the $100 increase indicted in his letter for May's renewal.Please feel free to contact us should you require additional information.Sincerely,Danelse CRegional Associate

November 7, 2014
Dear [redacted]:Thank you for your letter and for the opportunity to respond. We received your letter dated Tuesday, October 28, 2014 regarding the complaint received about [redacted]. (ID [redacted])
I have contacted the prospect via email clarifying why a cosigner was not an option. The prospect applied for an IZ unit at our building. Because of the income constraints a cosigner is not an option in his case. In order to qualify for an IZ unit the household cannot exceed a maximum income assigned by DHCD, A consigner's income would have to be included in the prospect's household and therefore over qualify him for the apartment.
He was also concerned about the fact that his application was denied and the reason why, We have been clear from the beginning with the prospect and have notified him that the credit part of the application was rejected based on his credit scoring. We have provided him a copy of the criteria used for his review.
I have attached the email sent to the prospect for your review,
Thank you again for the opportunity to respond. Feel free to reach me at [redacted] with any questions or concerns.
Adanise C. 
Regional Portfolio Manager

October 30, 2015
Dear [redacted]:Please be advised that this firm represents the Bozzuto Group. I write on behalf of my client to respond to the above referenced complaint.This dispute has been ongoing for some time. [redacted] has retained counsel and asserted claims against...

Bozzuto relating to the flooring in his condominium unit. I have been defending the claim on behalf of Bozzuto. Earlier this week, the parties reached an agreed upon settlement of the dispute. I expect a formal settlement agreement will be executed shortly, and that [redacted] will be withdrawing his claim with theRevdex.com.Please contact me if you wish to discuss this matter further.Sincerely,Kevin S.

April 17th, 2015Dear [redacted],
We would like to apologize for any confusion that occurred during the leasing process. As a Bozzuto managed community, The [redacted] does follow the same guidelines and procedures with every interested party that reserves an apartment. In doing so, we...

require that each prospective resident review and sign documentation with information outlining what is expected of him or her prior to move in. Such documentation is the reservationagreement that [redacted] mentions in his letter,When processing one's application, management cannot predict the outcome of the credit. Once an applicant submits documentation, we collect application and associated fees to reserve the home of their choice, We also provide an afternative if an applicant receives credit approval with “Conditions”. We will let the applicant know that he or she can add a co-signer to the account for an additional $50 if approved, to maintain the $350 security deposit, or we can accept a one-month security deposit in addition to the rent upon move-in. Since [redacted] decided not to keep the apartment after informed he was accepted with conditions, this was considered a cancellation, As such we do keep all fees paid at the time of application, as the apartment was taken off the market and held fortwo weeks.
Again, we do apologize if these was not clearly discussed during the feasing process. In good faith, we would like torefund his $350 reservation fee.
Should you have any further questions, please do not hesitate to contact me.
Sincerely,
Heidi K.
Property Manager

April 21, 2014The Bozzuto Group received a customer service complaint from The Revdex.com (ID [redacted]) and appreciates the opportunity to respond.We apologize that this prospective resident did not receive the superior level of customer service that we expect at every...

Bozzuto property.We would like the opportunity to schedule a personalized tour with the complainant at her convenience. Please ask the customer to contact the property General Manager, [redacted] directly at ###-###-#### at her convenience.Please extend our deepest apologies to this customer, and should she have any further concerns, we encourage her to contact the Regional Manager responsible for this property, [redacted], who can be reached directly at ###-###-####.Again, thank you for bringing this to our attention.

My boyfriend and I moved into the Lodge at Seven Oaks in September 2014 when it was still managed by Bozzuto. Our experience living here had been a customer service dream up until May 2016 when our complex changed management companies. From the upkeep of our apartment and common areas, to every interaction with office and maintenance staff Bozzuto upheld the highest standards in every facet of apartment living and we could not have been happier.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They are full of [redacted] and lie. The steps and railings are still not completed and they have cut the metal railings down to 3 inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselves. They ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayed. Below is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ months. The work has not been completed. The message(s) are from Bozzuto. 
UPDATE ON RAILING REPAIRS
I have received word from our railing fabricator and they anticipate removal of the railings from BUILDINGS 1 AND 2 will happen on Wednesday or Thursday of this week.  Weather permitting, we will commence brick paver repairs immediately thereafter on these two buildings.
--------------------------------------------------------------------------------...⇄ /> Please note the following updates as of 11/17/14 pertaining to the outstanding Action Items on the Repair Agreement.
Railing and Associated Paver Repairs – ML 1 and 2
BHI received Board approval on 11/12 to commence work associated with the removal and replacement of specific sections of rails and associated rail posts. 
Repairs will commence the week of 11/17 with the work to begin at Buildings 1 and 2.  Paver and mortar repairs will happen concurrently at each of the buildings after the rails have been removed.
 
Regards,
[redacted]

Review: I moved out of [redacted] in June. I received my last bill and pointed out billing issues. I sent them an email in June. I did not get a reply or a phone call, I assumes they corrected them. They did not correct them. Instead they sent my account to collections.Desired Settlement: I want them to fix the billing issue and cancel my account that is in collections. It is not fair that companies can put an account in collection without it being placed on my credit.

Business

Response:

October 21, 2014Dear [redacted]:This letter is in response to the claim ID of [redacted] submitted on 10/15/2014 at 9:11:29 AM in regards to a rental dispute from [redacted] was a resident of [redacted] apartments until 06/17/2014. At time of move out [redacted] was charged for her final rental amount and final utilities which totaled $437.88. She was also charged for some documented pet floor damage that totaled $369.00, The sum of $806.88 was emalled to [redacted] on 06/20/2014 by our Resident Accounts Manager Rouchelle D[redacted], in the form of a Final Account Statement (FAS). On the same day (06/20/2014) [redacted] responded to Mrs. D[redacted] at 12:50 PM with a dispute of the amount in regards to the charges for the damaged floor and asked Mrs. D[redacted] to speak with the Property Manager Mark Hannan (myself) about these charges. I gave Mrs. D[redacted] approval to remove the $369.00 charge for the pet floor damage because of a recent leak into [redacted]'s apartment that caused them a great inconvenience as good faith. The FAS was adjusted and the damage charge removed and emailed back to [redacted] at 2:25 PM on the same day (06/20/2014) for the amount of $437.88 (final rent and utilities). That was the last communication with [redacted] as she did not respond to the last email sent by Mrs. D[redacted]. Per company policy all accounts not collected in full after 30 days are sent to our collection agency.Please feel free to contact me with any questions about this claim and thank you for brining's this to our attention as we pride ourselves on always being responsive and fair with all our residents, vendors and other types of customers while still following all polices and housing laws and regulations.Sincerely,Mark HProperty Manager

Review: In the [redacted] community, [redacted] Md. Bozzuto Homes built the condo I purchased 3.5 years ago. In the past 12 months Bozzuto constructed "temporary" scaffolding at 4 locations while removing bricks from the wall of the end units to repair issues with the chimneys. This scaffolding was left in place for 9 months, the holes in our buildings were exposed to the elements during this time with only plastic and duct tape insulating them from the elements. The scaffolding was in violation of OSHA 29 CFR 1926 Subpart L, with many violations that were a direct impact to safety (e.g., overhead bricks not secured from falling onto the walkways, blocked walkways (violation of ADA), no lock-out device on ladder to keep anyone from climbing to the top of the scaffolding). I have experience in this field and notified Bozzuto and our local HOA of the issues. Bozzuto ignored my concerns. I also gave them information regarding potential mold within the walls they had left open for 9 months, again my concerns were ignored. I asked for engineering reports regarding the work done, nothing was provided. I do have all the correspondence documented. Just recently they started the same process on 4 other buildings and again have erected scaffolding that is in violation of safety and ADA laws. 9 weeks ago Bozzuto came and tore out portions of our external steps leading from our homes onto the sidewalk creating a major safety issue regarding slips, trips, and falls. I took photos and sent them to Bozzuto and asked for status of repair, they said they would get back to me, I'm still waiting. I have reminded them weekly via email and yet nothing is being done. This is a safety violation they are ignoring, if someone falls and inures themselves due to Bozzto's negligence they will be liable. In general the "customer service" I have received has been terrible with them always pointing elsewhere to blame someone/something else. I'm very unhappy with the company and the service they provide.Desired Settlement: I would like for them to fix my (and others) steps that they made unsafe 9 weeks ago and keep ignoring my request for status.

Business

Response:

November 17,2014Dear [redacted]:We represent Bozzuto Homes, Inc., the Bozzuto entity involved in the development of the condominium project where [redacted] resides, [redacted] Condominium 1 (the “Condominium”). I write to respond to the complaint filed by [redacted] with the Revdex.com on October 16, 2014.1[redacted] complains that Bozzuto is delaying making certain repairs to the Condominium and that its repair work is being done in a haphazard fashion and in violation of the law. [redacted]’s allegations are false.In November 2012, the Council of Unit Owners of [redacted] Condominium 1 had an engineer’s study performed, which described various alleged construction defects at the Condominium. The Council of Unit Owners is the entity responsible for and in control of the operation of the Condominium. Subsequent to the engineer’s study, the Council of Unit Owners and Bozzuto entered into an agreement whereby Bozzuto would perform certain repairs at the Condominium. The repair work is extensive and has taken time to complete, but it is almost finished. Bozzuto has complied with the terms of the agreement and all applicable building codes and laws, and will continue to do so.If you have any questions or would like to discuss this further, please contact me.Very Truly

Yours,Kevin S.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They are full of [redacted] and lie. The steps and railings are still not completed and they have cut the metal railings down to 3 inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselves. They ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayed. Below is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ months. The work has not been completed. The message(s) are from Bozzuto.

Review: I spoke with [redacted] at the leasing office of the [redacted] community on approx. 5/6/13. I indicated to [redacted] I was relocating to DC from Missouri and I was interested in leasing an apartment. [redacted] did a great job explaining current specials and helping me select a 1bd unit at the [redacted] 130.

[redacted] informed me in order to hold the unit I needed to sign a reservation agreement and pay a $500 deposit. Next, [redacted] asked if I was bringing any pets and I responded I planned to adopt a puppy once I got settled in DC but not prior to move-in. [redacted] told me having a puppy was fine and that I should notify the leasing office after adoption in order to pay a $500 pet deposit fee and so an additional $50/mo. could be added to my rent.

I understood the pet policy and the terms of the reservation agreement so I signed the agreement and paid the $500 deposit indicating a move-in date of 6/15/13. Several days later the puppy breeder I’ve been working with informed me a litter would available to adopt on June 1st. Immediately I emailed [redacted] in order to pay the $500 pet deposit, however, [redacted] instructed me the breed I was interested in adopting was a “restricted breed” and therefore was not allowed in the community.

Afterward I informed [redacted] I wouldn’t be able to lease the apt. because of the policy and I requested a full refund of the reservation $500 deposit. He refused even though language in the reservation agreement states that if an applicant’s application is denied for any reason the reservation deposit will be refunded. No language in the reservation agreement speaks to the company’s pet policy therefore I was unaware of the breed restriction prior to signing the agreement. If I had been aware of the policy I would not have signed the reservation agreement.

Although my application was denied I have not received a refund. [redacted] informed me a manager would be in contact with me to discuss the situation further, but after multiple days, I have not heard from anyone in [redacted]’s office. As a result, I request a refund of the $500 reservations deposit.Desired Settlement: Refund

Review: Myself and [redacted] applied to rent a unit in the [redacted] Apts ( [redacted]) which was listed as 2458.00 per month. [redacted] tried to convince [redacted] to rent a 2 bedroom without a den, which she did not want. He then replied to me by email stating" the price is questionable because there are two bedroom apartments without a den renting for more than that price. He said the price should be 2673.00 and continued to try and convince us to take a different unit. He told us that they did not have any specials at the time, but also stated later that the actual price was 3300.00 and the "special" was 2673.00. There are 3 bed 2 bath apartments on your website now that are going for 2661.00, so his 1st claim is absurd. I am now speaking with OAG ([redacted]). [redacted] advised [redacted] that the price is 2673.00 because he had to take the apartment off the market and hold it for us for a long period of time, which is absolutely false. Someone was living in the unit and the unit was not available until September 7th, which is our move in date ( tomorrow). I have proof from documentation and emails of this deception. We move in tomorrow and would like to be charged the correct price. He advised [redacted] that he can give the unit to us for 2458.00 if we wait to move in October. This is impossible because we have to move out of our current residence September 10th.Desired Settlement: I would like for us to be charged the correct amount. Our next step is seeking an attorney and filing a lawsuit.this is unethical and no employee should be allowed to deceive consumers. I work hard and served my country for more than 30 years. I am hoping that this issue can be resolved today because we move in tomorrow. Once we sign our lease....because we have nowhere else to go, the only resolution will be to seek legal assistance.

Business

Response:

October 7, 2013

Revdex.com of Metro Washington DC

1411 K Street NW, 10th Floor Washington DC 20005-3404

Attn: [redacted]

Dear **. [redacted],

In response to your letter dated September 23, 2013, we have made several attempts to work with this resident however, there continues to be several misunderstanding and/or miscommunication. We’ve attempted to meet with this resident in person however, they refuse. We thought an in person meeting would help clarify the facts.

We’ve explained the rent guidelines and the application process with her many times. Unfortunately, she still does not understand. [redacted] uses a lead management system called [redacted]. The purpose of this system is to manage the availability and pricing of each apartment type on a daily basis, based on market conditions. With that said, rents can change based on day of move in, length of lease, day of move out, etc. The rents are reviewed by the property manager, regional manager and a [redacted] representative. Once the pricing has been approved by all individuals, then that price is set for the day or until rents have been reviewed again. This process occurs daily Monday through Friday. The Friday rents are held through the weekend as Bozzuto’s corporate office and the [redacted] office are closed on the weekend.

The resident’s first initial visit was on Saturday, July 20, 2013. The rent that was quoted to her for a 2 bedroom den apartment home by the assistant manager was $2,673. She was in a rush that day however; the assistant manager did not want anyone else to rent the apartment that she absolutely loved. He insisted that she apply that day so no one else could rent it. Her preference at that time was to do everything online. She did attempt to hold the apartment on-line and the price at that time was $2,673.

On Monday, July 22, 2013, she returned to the office to complete the application and lease the apartment. At that point, the rents had not been reviewed so the actual rent for the apartment was the rent that was held throughout the weekend. The application was completed with the quoted rent ($2,673) on the reservation agreement that was signed. After the approval process was completed, an approval letter was emailed with the quoted rent.

This is when the inquiries in regard to the rents commenced. She mentioned that the rent online was $2,458 for the 2 bedroom den. On Friday, September 6, 2013, our office received a call from a representative from the Consumer Protection Agency. She mentioned that she did speak with the assistant manager and that he did explain the application process as well as the [redacted] procedures. She just wanted confirmation that the assistant’s explanation was accurate.

The application process and the [redacted] procedures were explained to the representative at the Consumer Protection Agency. She did seem to understand and she said she would discuss this with the resident. The resident’s move in day was set for the next day, Saturday, September 7, 2013. The [redacted] team worked the rest of that afternoon and into the early evening to ensure all procedures were followed accurately. We even spoke to Consumer Protection Agency a 2nd time, to ensure everyone had a plear understanding of the procedures. Again, we were told tfiat the Protection Agency would be reaching out to the resident to explain everything once again. At this point, it was late and the office had closed. After further review, it was confirmed that the rent was always $2,673 and never $2,458. We can only assume that the price for a 2 bedroom apartment home was confused with the 2 bedroom den.

On Saturday, September 7, 2013, the resident returned to the [redacted] office and worked with an employee on site. The decision was made to transfer the resident’s application to a 2 bedroom apartment which the employee happily took care. The residents were able to move in that day. On Monday, September 9, 2013, we contacted the team at [redacted] to ensure that the resident’s move went well and all concerns were resolved. The employee involved everyone that the residents were very pleased with the new floor plan, the location and the price of the 2 bedroom apartment.

We’ve apologized to the resident and were confused. All involved were given the impression that the resident was very pleased with the outcome of this misunderstanding. Again, we’ve offered to meet with them if this is not the case, but they are still refusing.

We do believe that we’ve made a good faith effort to resolve the issue but to no avail. We will continue to work with these residents to hopefully resolve their concerns.

Best Regards,

Bozzuto Management Company

Consumer

Response:

I do not agree with the response because non of it is true. I am attaching the email sent by [redacted] to [redacted] and [redacted].

Review: I was denied for an apartment. I asked the on-site employees if they knew why. They told me to contact [redacted]. I contacted the company was told that they had nothing to do with any decision making. They told me that they provide the software to the company and that is all. So I contacted the complex again and was told the same thing by Marcus S[redacted] that couldn’t do anything for me. When I asked more detailed questions Marcus told me to contact Bozzuto through their corporate website. I did contact them and was told to contact Adanise C[redacted]. I told by Ms. C[redacted] that I was not there decision the decision was made by [redacted] told me that they did not know but said that I had a Tax Lien that was listed and that "might be the reason” I contacted the party for the tax lien and had the situation removed from my credit and reapplied. Again I was denied and I have no idea why and know body will tell me why or take responsibility. In addition when I called backed to the community Marcus S[redacted] was cold, un-empathetic, and rude.Desired Settlement: To approve my application or tell me why I am being denied. Telling someone they are being denied something but not telling them why is unacceptable. Bozzutto does not have to let me live I there apartments but they at least have to tell me why they won’t.

Business

Response:

October 22, 2014Dear [redacted]:Thank you for your letter and for the opportunity to respond. We received your letter dated Wednesday, October 15, 2014 regarding the complaint received about [redacted]. (ID [redacted]).We contacted the prospect immediately following his denial and provided him with the information he requested.I have attached the latest documentation for your review. We will however, reach out to the prospect again and answer any other questions that he might have.Thank you again for the opportunity to respond. Feel free to reach me at [redacted] with any questions or concerns.Regards,Adanise C. Regional Portfolio Manager

Consumer

Response:

This information is still broad and does not help me. In addition why was I not offerred to apply with a co-signer? If this is all they have to offer a company then I guess we can agree to disagree but this issue is not resolved.

Review: [redacted]I am rejecting this response because:Regards,[redacted]

Business

Response:

November 7, 2014Dear [redacted]:Thank you for your letter and for the opportunity to respond. We received your letter dated Tuesday, October 28, 2014 regarding the complaint received about [redacted]. (ID [redacted])I have contacted the prospect via email clarifying why a cosigner was not an option. The prospect applied for an IZ unit at our building. Because of the income constraints a cosigner is not an option in his case. In order to qualify for an IZ unit the household cannot exceed a maximum income assigned by DHCD, A consigner's income would have to be included in the prospect's household and therefore over qualify him for the apartment.He was also concerned about the fact that his application was denied and the reason why, We have been clear from the beginning with the prospect and have notified him that the credit part of the application was rejected based on his credit scoring. We have provided him a copy of the criteria used for his review.I have attached the email sent to the prospect for your review,Thank you again for the opportunity to respond. Feel free to reach me at [redacted] with any questions or concerns.Adanise C. Regional Portfolio Manager

Review: I have been calling this management office for 2 weeks now, and nobody will return my calls. I moved into an apartment at 100 Park Apartments at [redacted] Square in PA on August 12, 2014. The 1-yr lease guaranteed that the apartment would be fully cleaned out before I moved in. Upon move in, the apartment had not been fully cleaned as promised, as there was an overwhelming curry smell from the previous tenant that has made the apartment unlivable. The kitchen is completely unusable, as all appliances are soaked with the stench, and any food I have brought into the apartment has been ruined. All of my personal items in the apartment are ruined, including a brand new mattress, from sitting in the apartment and soaking up the curry smell. The management told me they would transfer me to a different room, but couldn't do this for 2 weeks. During this 2 week wait time, they did not bother to remove the stench, nor replace my appliances, nor accommodate me elsewhere, even though the apartment was unlivable and the kitchen was unusable. I had to pay for accommodations elsewhere during this time, even though I was paying rent for the unlivable apartment in the mean time. The manager guaranteed me that the new room is the same size as my original room. After being guaranteed these measurements, I went and ordered a couch. I went to move into the new room, and the size is significantly smaller, and the couch can not be delivered, as it will not fit. I am now left without an apartment to live in, a couch that I paid for that cannot be delivered and I cannot get my money back, and my personal items ruined. It has been almost a month of renting here now, and the curry smell has still not be taken care of. On top of all this, there is a small restaurant attached to the apartment complex. They conveniently neglected to tell me that my original apartment is DIRECTLY over the dumpsters of the restaurant. Even though I came out to view the property before renting, they refused to show me the actual room OR the floor plan of the complex, so this information was neglected and I was purposefully deceived. I need a return call from the management to resolve these major problems.Desired Settlement: I would appreciate if the management could finally call me back. I also would like to be refunded for my personal items that have been ruined, including a brand new mattress. I would like to be refunded for the couch (and its delivery fee), after receiving false dimensions of the apartment, since the couch now cannot be delivered. I would also like to be partially refunded for the rent I have paid, since the apartment has been unlivable and the kitchen has been completely unusable, and I have had to make living accommodations elsewhere during this time as a result. I have tried calling and leaving messages, but nobody returns my calls, so I need to speak with someone to resolve issues.

Business

Response:

September 18, 2014Dear [redacted],This letter is in response to your correspondence dated September 10, 2014 concerning the above referenced case number. -Our management and leasing office at [redacted] located in [redacted], PA was able to work with [redacted] and successfully address her concerns, Ultimately, [redacted] wanted to move out of her apartment home. There were no penalties, including termination fees, assessed when [redacted] vacated her apartment.Our most recent correspondence with [redacted] confirms she is satisfied with the resolution. We are disappointed [redacted] will no longer be living at [redacted] at [redacted] but believe she appreciates the property’s efforts to resolve the issues she encountered. [redacted] also has my direct contact information if she has any further questions.Please do not hesitate to contact me if you have any questions or require more detail.Regards,Keith GSenior Vice President

Review: I was relocating from South Africa to live in the USA and found this apartment online. The agreement I had verbally with the leasing agent was to hold an apartment for two weeks and I would review immediately upon arrival in the USA. I also signed an agreement which they insisted on. They requested a 500 USD fee, which I paid. I made it very clear that I needed to see the apartment before I could finalise any lease. On arrival into the USA which was the 22 August 2012, I immediately went to view the apartment. I did not find it suitable it was much smaller than shown on the internet and there were various things not right. I told the agent, I will let them know the next day whether I will be taking the apartment. The next day I went to the leasing office and advised that I will not be signing the lease, as the apartment did not meet my needs and I would like my deposit back. Upon which time I was told they would need to check with the manager etc. This went on for a couple of days and then they refused to give me back my deposit. I can furnish you with the trail of correspondence etc. Please could you assist me to recover my funds.See message below from leasing staffDear [redacted],It is unfortunate that you will not be residing at The [redacted]. Please understand that any cancellation notifications received after 48 hours of taking an apartment home off of the market will not receive a refund of the initial application fee or security deposit. If you have any further questions or if you would like a copy of the Reservation Agreement please do not hesitate to get in contact with me.Sincerely,[redacted]Assistant Property Manager | The [redacted]Bozzuto Management CompanyFounded on Values. Built on Integrity[redacted]Phone [redacted] | Fax [redacted]Desired Settlement: All I would like is to get my deposit back.I worked with them on good faith as a new arrival into this country. It also turned out the the agent I was dealing with intially had since left and found another job.

Business

Response:

[redacted]9:54 AM (37 minutes ago)to me, [redacted]Dear [redacted], Thank you for your letter regarding [redacted]. I understand from her complaint that she would like to have her holding deposit refunded. The reservation agreement she signed clearly states that any cancellations received after 48 hours will not receive a refund. Though she agreed to this, we will refund her the security deposit amount back. Please confirm the following is her current mailing address: [redacted] Thank you, [redacted]

Property Manager | The [redacted]

Bozzuto Management Company

1425 S Eads Street | Arlington VA 22202

Phone [redacted]

www.theparamountapartments.com | www.bozzuto.com

Voted Nation’s Best Management Company by NAHB®

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I confirm my address is

My postal address has changed :

Please use:

Review: I scheduled a 3:30 appointment to take a tour of the apartments and amenities offered at the [redacted]. I heard about the property from a co-worker that currently lives there, and I was excited about checking it out. Prior to visiting the property, I called and talked to [redacted]. He explained what he had available and we scheduled a time for me to visit the property. I called before going to confirm that I could meet with him at 3:30. I arrived a few minutes late, but he was made aware of my arrival at 3:35. The concierge staff called [redacted] at least twice to remind him that I was waiting. [redacted] never arrived. I waited until about 4:10 and had to leave to return to work. I am disappointed that he did not show up for the scheduled appointment, and no one else from the leasing office made themselves available for the tour. [redacted] has not even called to apologize for not showing up or to reschedule the appointment. As a former Bozzuto resident, I'm extremely disgusted by his behavior and other members of your staff that did not offer to help. The customer service that I received today was terrible, and I would not recommend the property to others based no my experiences today.Desired Settlement: Apology and disciplinary actions against [redacted].

Business

Response:

April 21, 2014The Bozzuto Group received a customer service complaint from The Revdex.com (ID [redacted]) and appreciates the opportunity to respond.We apologize that this prospective resident did not receive the superior level of customer service that we expect at every Bozzuto property.We would like the opportunity to schedule a personalized tour with the complainant at her convenience. Please ask the customer to contact the property General Manager, [redacted] directly at ###-###-#### at her convenience.Please extend our deepest apologies to this customer, and should she have any further concerns, we encourage her to contact the Regional Manager responsible for this property, [redacted], who can be reached directly at ###-###-####.Again, thank you for bringing this to our attention.

Review: I am writing for some assistance with a rental issue that I am having with The Bozzuto Group. When I first begin my residency at [redacted] at [redacted] Community in May 2011-2013, I had some financial challenges on two occasions which resulted in paying my rent after the 5th of the month - April 2012 and May 2013. I was faced with expensive car repairs, and had to take money out of my 401K which doesn't happen overnight. However, the rent was paid on both occasions before the end of the month. Since then, I have applied for apartments only to be turned down, as a result of [redacted] reporting this to a credit agency, but failed to have this revoked. I have taken all the necessary steps in attempting to have the two failure to pay rent on time (claims) removed from my rental history, including - contacted the courthouse where the cases were filed (January 28, 2014); contacted the residency bureau, where [redacted] filed the cases (February 3, 2014); wrote a letter to the Assistant Property Manager (who ignored the letter)(March 12, 2014). I have now recovered from my financial challenges, and have paid my rent on-time since I returned to [redacted] in September 2013. This has caused a great deal of hardship in moving forward with my ability to rent an apartment!Desired Settlement: It is time for me to renew my lease, and I am asking to renew my lease without a cosigner. Also, I'm asking for [redacted] to take the necessary steps to have the failure to pay rent removed from my rental history to prevent me from having any further problems if I decide to continue to rent an apartment.

Business

Response:

August 28, 2014

The Revdex.com

1411 K St. NW, 10th Floor

Washington, DC 20005-3404

Attn: [redacted]

Re: Complaint ID: [redacted]

Dear [redacted],

It is our goal at Bozzuto Management Company to treat all customers equally while delivering exceptional customer service. We pride ourselves on providing an experience that is exceptional and I am very sorry to hear of the challenges that [redacted] is experiencing at [redacted] at [redacted]. During the initial residency from May 28, 2011 through May 27, 2013, [redacted] had some financial struggles and made five late payments, two of which lead to judgments granted from the District Court of Maryland. As a courtesy all fees were waived the first time [redacted] was late in hopes that she could get back on track with her rent. Unfortunately, she was unable to and court proceedings commenced. [redacted] does not report to credit buroes, however judgments do show up in the District Court of Maryland records and can affect a customer’s credit.

We understand that situations can arise which could make paying rent sometimes impossible; however we must be both consistent and fair to all customers and residents.

In September, 2013, [redacted] chose to return to [redacted]. During the application process it was determined that a guarantor was needed to approve the application. Fortunately, [redacted] established a guarantor and moved in on September 28, 2013. Several months later, [redacted] requested that the guarantor be removed from the lease. We were happy to accommodate this wish, however, in order to have a guarantor removed [redacted] would need to be either approved for the home or establish a new guarantor. Multiple attempts were made to qualify [redacted] as the sole leaseholder but unfortunately each time she did not qualify. As recently as August 27, 2014 [redacted]’s application has been processed, at no cost to her, in an attempt to qualifier her for the apartment. The team remained in constant contact with [redacted] since then and continues to explore every avenue to keep her as a valued resident at [redacted]. The option to seek a new guarantor for this apartment still stands as we would love for her to continue to call [redacted] her home.

I welcome the opportunity to discuss the matter in detail and reach a positive resolution for [redacted].

Regards,

Keith *. G[redacted]

Senior Vice President

Bozzuto Management Company

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. However, I was notified by the business on 8/28/2014, with an offer that was satisfactory to me. That is, to move forward with a new lease in my name only with 1 month's rent as a security deposit. I have accepted the offer, and since then, have signed my new lease which will go into effect on September 28, 2014.