BP Gas Station

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,[redacted]

Thank you to approaching. And I am really apologies regarding issue, Actually there was some misunderstanding between our cashier and customer. But we already solved problem with [redacted].If you need further any Information let us know will be happy to help you.Thank you again.Have a great...

dayRegards,ManagerSilver Hill BP

There was a small misunderstanding in scheduling. Our superintendent spoke with homeowner and we have already came up with a resolution.

Sorry to hear what happened with the customer who's complaining, but unfortunately our site is compliance and Meets federal, state and local requirements. and also state send inspector all the time year round to check and report any problem and also we have (automatic tank gauge system) to report...

any problem up to date, this is also (required by the federal, state to Electronic report line leak detection, Vapor and ground water monitoring) So we make sure every morning every thing working properly before we open because other wise will be loosing worth of $25000 to $30000 in the tanks if we don't monitor it on time.  Please see the attachment report

This information from Siesta Landscaping is incorrect.  There was talk of resolution, but Albert did not sign the agreement that was sent to him, upon...

his request. Therefore, no agreement and no resolution. Albert does not follow through on the promises he makes. After calling him 4 times yesterday, Sunday, July 24, he said he would contact me last night. He did not call, e mail or text. He is a liar. This situation is not due to a simple mis understanding, as stated by Siesta Landscaping. They DESTROYED my back yard wall and I have been chasing him down for approximately 2 months, trying to get him to fix my wall properly. I have spent a minimum of 10 hours trying to get this finished.  Albert has wasted my time and I am completely stressed out over this situation that he caused!!!!

These customers had dealt with us for quite some time and had purchased 6 cars from us.  After purchasing the [redacted], it had developed some problems that were repaired.    They told us that they would like to keep the car, but it was left with us for several months with no contact or payments from them.   We have to consider regulations when these situations come up.

The Business has requested the date, time and amount of the transactions

Initial Business Response /* (1000, 5, 2016/03/17) */
THIS WOULD BE A THEY DID WE DID, SO WE MADE ARANGEMENTS FOR THE CUSTOMER TO READ THEIR METER ON A CERTAIN DAY AND TO CONTACT US WITH THE READING. THEN ON OUR READING DAY WE WILL ENTER THEIR READING AND SEND THE STATEMENT TO THEIR ADDRESS.
WE...

ARE A UNDERGROUND UTILITY, WE DO NEED ACCESS TO THEIR METER AT ALL TIMES FOR AN EMERGANCY SITUATION. IF THIS HAPPENS WE WILL BE CONTACTING THEM TO LET US IN.
WE HAVE ASKED FOR THEM TO CALL IN READING DURING REGULAR BUSINESS HOURS.
IF THIS DOES NOT WORK FOR THEM THEN WE NEED THEM TO HAVE THEIR METER MOVED SO THAT WE WILL HAVE ASSCESS TO IT FOR READINGS AND INCASE OF EMERGANCY.
IF FOR SOME REASON METER READING IS NOT GIVEN TO US ON THE READING DAY THEN WE WILL ESTIMATE THEIR BILL FOR THAT MONTH PER OUR TERIFFS.
I FEEL WE HAVE COME TO AN AGREEMENT WITH THEM AN THE PROBLEM HAS BEEN RESOLVED.

Donnie Called from the business he stated that he checked the pump several times and did not have the issue that the consumer states happen. Out of courtesy Donnie stated he will give the customer $[redacted] in gas. Mrs. [redacted] is to come to the gas station and let the employee know she is there....

Donnie is aware she will be coming, his employees are to call him if he is not there.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by BP Gas Station regarding complaint ID...

[redacted].
Regards,
[redacted]  Dear Sir/Madam     I am writing in response to the letter I received in the mail regarding the complaint I submitted. The business mentioned in my complaint has not contacted me or attempted to rectify the issue. Thank You.                                             Sincerely,                                        [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It doesn't matter whether the station gets checked annually. Someone made a mistake filling the pump's tank with diesel, and I paid for that mistake that ruined my car. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Consolidate auto charged me for the repairs on car had car a month the first time told me top couldn't be fixed made it where truck didn't open the battery  as in truck and it broke down had it towed to them then they charged me 1100.00 to fix top car was in there at least three more times charge each time it says on the wall by here pay here return if you don't want it no problem I tried trading into another vehicle we tried telling them to sell it there was always a problem I paid 6 vehicles threw these people I was out of town for the first 6 months of the loan car sat in September  when I came home it was one problem after another they wouldn't work with us and keep charge us for repair in sure there's under 300 miles on it  I do not want it are any responsibility for it I went into Frank's office many if times and he would not work with me he just said it's my ca r my problems and they had it 4-5 times car never got better

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
Regards,
[redacted]

I loved my surgeon, but the office is annoying to deal with. There are many other surgeons in the area who will be more accommodating. Southern Surgical makes you feel like you can't get the same level of service anywhere else. They send you to an internal group of specialists who regularly ping your insurance for rates that are often ABOVE the allowed amount that my insurance will pay... and I have really good insurance. It seems like a "fat farm" where the doctors involved in the referral ring benefit! The whole thing feels a bit 'scammy'. God forbid you miss an appointment. I missed an appointment exactly once and got SEVERAL snarky voicemails and letters in the mail about a $50 now show fee. SORRY but I'm not paying $50 because I missed an appointment to go and see a PA. She is very smart and personable but she always rushes you through appointments and then you get your claim letter in the mail and realize they've charged your insurance company over $500 for a rushed 15 minute appointment where they quickly assess your weight loss and your current diet and rush you out the door. The office thinks they 'won' by sending a certified letter asking me to seek care elsewhere since I am not happy with their service, but the joke's on them because I've already been seeing a different provider who is much more thorough and doesn't send me all over different places to get my diagnostics/psych/nutrition post op care. Would recommend for the pre-op, but post op... move on.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by BP Gas Station regarding complaint ID...

[redacted].
Regards,
[redacted]  
Dear Sir/Madam
     I am writing in response to the letter I received in the mail regarding the complaint I submitted. The business mentioned in my complaint has not contacted me or attempted to rectify the issue. Thank You.
                                             Sincerely,
                                        [redacted]

Revdex.com:At this time, I have not been contacted by BP Gas Station regarding complaint ID [redacted].Sincerely,[redacted]

I purchased a stackable washer/dryer from them almost one year ago. Great deal with a one year warranty on all parts. They delivered the set, they were very nice and professional. It has worked perfectly until this morning when I washed a load and it was making a squeaky noise. I stopped it and called, let him listen to it. Get this, he knew what it was! The water pump. Well, here it is just a few hours later and it is all fixed! Plus today is Saturday. These guys are the best, I am so happy I went to Jo Angel's Sales.

This has been taken care of

First of all I am sorry for the incident. The day I received the complaint, I called in [redacted] and apologized to her for the incident. She was gracious in accepting my apology. Also, I told her to come and get her money back. She was busy on that day and told me that she will come next...

day. She came back next day and took her money back and she got fully satisfied and happy. I called her on that day again, felt sorry for the incident and thanked her for business as a customer. She was fully satisfied. The clerk on duty on the day of incident is on long vacation.Thanks. [redacted]

Lancaster & Bay Insurance Agency[redacted]Phone [redacted] Fax [redacted]November 7, 2017Texas Department of InsuranceCompliance Division - Consumer Protection (111-1A)[redacted]Re: #[redacted] - [redacted]...

[redacted]To Whom It May Concern:In the matter of Mr. [redacted] Windstorm & Hail policy issued by the Texas WindstormInsurance Association, policy #[redacted] coverage was effective from 08/20/2016 to08/20/2017. As Mr. [redacted] has stated in his complaint, the policy lapsed on 08/20/2017because the premium was not paid prior to the expiration date. No coverage was in effectfrom 08/20/2017 until 08/31/2017 when a policy was issued by Texas Windstorm InsuranceAssociation.We create and print invoices for TWIA policies from the TWIA portal as soon as they becomeavailable to us. In this case an invoice was created on 06/29/2017and faxed to the mortgagecarrier, who was listed as the Payor, to a number that we had been given by the mortgagee.We received a successful fax confirmation. We then printed hard copies of the invoice, whichwe stamp “copy” in red, and the renewal notice, and mail to the insured at the mailingaddress listed on the policy.We alert a mortgage carrier and notify an insured when there is a lapse in coverage. This isusually done within 5 business days of the policy lapsing. In the case of this policy, we didnot have sufficient time to do so before TWIA ceased binding coverage (as of Thursday,8/24/2017). Our office took proactive action to protect our own electronics and files and letour staff off at noon on 8/24/2017 in advance of the storm. Our office did not reopen until thefollowing Monday, 08/28/2017 at 9:00 a.m.[redacted]/page 2At approximately 4:00p.m. on Monday, 08/28/2017 Mr. [redacted] contacted our office toturn in a claim. Our notes indicate the following loss information obtained at that time:SHINGLES MISSING, FENCE DAMAGE AND DAMAGE TO DOOR, MINOR INTERIOR RAINDAMAGE. (Mr. [redacted] companion policy is a TDP1). We were unable to get throughto TWIA as their system was down due to excessive claims being made. We were withoutpower until late 08/31/2017 but managed to get 3 computers and a single phone line up andrunning. We saw from our records that there was a lapse. On 08/29/2017 we called themortgage carrier, Members 1st FCU, locally, and spoke to the escrow manager who handdelivered a check to us later that day. While here, she questioned why the invoice date was6/29/2017 when the policy did not expire until 08/20/2017. We explained that was to giveenough time for them to send us premium and us to submit the application and mail thecheck to TWIA prior to expiration. She also stated that she pays when she gets the invoice.She stated she did not have record of having received the invoice until we resent the invoiceto her directly to her email.The premium payment was then uploaded to TWIA through their portal. Since there was amoratorium in effect, no business was being bound by TWIA until it was lifted. The policywas ultimately issued with an effective date of 08/31/2017.Over the next week or two I received calls and emails from the escrow manager at Members1st. In the first exchange she told me that they had located a copy of the original invoice. Shespeculated that it was mailed to them. I told her that we had faxed it to them and wecompared numbers. That was when she told me that the fax we used did not go to herdirectly.Over the course of the next weeks, I received emails from the insured requesting informationabout the matter of the lapse in coverage and asking specific questions to which I respondedand have included them in this response.We are very sorry that Mr. [redacted] policy was lapsed at the time of his loss. We gavehim the information he requested in order to satisfy his questions about the way things werehandled. I understand from a final email that I received from the mortgage escrow managerthat Members 1st was assuming responsibility and paying his damages. On October 27, 2017Mr. [redacted] closed on the sale of this house. We have requested cancellation of hispolicies and a refund to be sent to him.Please contact me if you have further questions regarding this matter.Sincerely,[redacted]Lancaster & Bay Insurance AgencyEnclosed/ Letters of explanation to insured/TWIA Invoice/Email from Mortgagee