BR Movers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The first attachment I have included is the Binding Estimate I received after Ron B***, the owner's son, came to my home and took an inventoryWhen I received this inventory, attached at bottom of the estimate, I called to discuss all of the added items to my inventoryI have highlighted these items and they include King size beds, adult bicycles and a picnic tableI asked Ron why he added king beds ( we are moving only Queen bed, which is on the inventory), adult bikes (we only have 2), a picnic table weighing over pounds ( we don't have one)He apologized for the "mistake" and sent me the new Binding Estimate, (attachment 2), reflecting the correct inventory and his estimate of the weightThis is the Estimate I accepted, electronically signed, and paid 20% ($1130.47) to Jennifer by telephone, to accept the contractThe response from Prosper B [redacted] that you received is a total fabrication in accusing me of manipulating the price downRon B [redacted] appears to have padded the estimate of my contents and apologized for his clear deception as a "mistake" when I called him on itYou should also note on the contract I signed the addition of $Binding Estimate Fee, another scam to jack up the priceThe third attachment is the "estimate" sent along with this email note, [redacted] , Good afternoon, I wanted to contact you to discuss your upcoming moveI am sorry to say that there was a drastic change in carrier charges for moves to Washington state and as a result, your estimate has been reevaluatedI guarantee you we will still provide you with the most competitive ratePlease contact me as soon as possible to discuss thisI apologize for this inconvenience.Thank you,Prosper B#-###-#### (cell) He tries to explain it away as a drastic increase in carrier charges for moves to Washington State, and then arbitrarily adds $to his contractWhen I responded to his email with the following: MrB***,I have a signed contract, on which I have paid the required deposit, for my move to be completed for $This is a binding estimate by Ron, on site at 05/16/price not to exceedI even paid an extra $as the Binding Estimate FeeRon came to our home last Saturday and took a careful list of our goodsThen he sent me an estimate based on his visitHowever, in going through the inventory there were many things added that we weren't movingWe re-evaluated the list together and corrected the list to come up with the accurate inventory that the Binding Moving Estimate was prepared fromI convinced myself that this was an honest mistake, and not some attempt to charge more for the moveNow, I no longer feel this is the case.Regards, [redacted] His response to me :Mr [redacted] .Thank you for your prompt response to my e-mail regarding the cost of service for your upcoming relocation needs.Although I bear all the responsible for all my employees’ actions, the 15% discount are winter price promotion and stop at May 1st (or any service before this day)Moreover, you reserved your move wall after on May 19th which mean that the cost of shipping to Washington State will cost us without labor $ only for the transportation.I am sorry behalf of my employee but as the owner of this company I reserve myself the right to accept or decline what I see as right for us.Also in this case I’m refuse to provide a service just in order to provide the service, the cost of your shipment was evaluated once by Jenny over the phone and once by Ron at your home in both cases the price over what is now.As a business owner I’m all for excellent customer service to all of our clients (one of the reasons that the management under me lead changed our estimate process is to avoid this situation) , but service cannot replace the actual cost involved in the serviceOur price per your service is attached; the actual total will be based on the actual lbsYour shipmate will weighOnce again behalf of BR-MOVERS I am sorry for any Inconvenience that you experiencedAs part of our full price Transparency and understanding, we want all the information provided to you upfront before the move day and to provide you with all the option available to you.Thank you in advance, I believe what actually transpired was that Ron B [redacted] did his best to inflate the estimate and when caught in the act he "corrected" his "mistake" and prepared a legitimate estimate, charged a binding estimate fee, I signed the estimate and paid 20% to hold itI had a legally binding contract which The B [redacted] family refused to honor and chose to fraudulently change the price..As far as the return of the deposit to me, I only received it after I called the credit card company and their representative called Jennifer at BR Movers directlyI was on the conversation and she did her best to stall the return of the depositThe credit card company representative got her permission to do the charge reversal himself and it was done at the timeI have no idea of how long they would have stalled and delayed the refund of my money without intervention from the credit card company.They are clearly SCAM ARTISTS, out to cheat people Regards, [redacted]

To Whom It May Concern:Thank you for your recent notification of complete filed by customer [redacted] .First and foremost, BR Movers performed relocation service (Pick-up, Storage, and Delivery) for this customer on 08/27/2016, and delivered [redacted] , belonging to O'FALLON, MO ***[redacted] , claims that the movers did not deliver to her all households goods items into new residence in MO.Please see the attached documents that sign by [redacted] , that confirm all of her belongings that was the piin Baltimore MD, and was kept into BR-Movers storage faculty in Washington DC, was delivered on 09/05/into O'FALLON, MO.Also, please check the delivery documents for [redacted] , that confirm that upon delivery [redacted] , checked the items according to the pickup inventory list and confirm with her signature that ALL items were delivered and the delivery was completed to [redacted] , satisfactionWeeks after the delivery was complete in MO, [redacted] , contact BR-Movers office in order to report that items are missing from the shipment delivered to her new residenceBR-Movers office sends [redacted] , "claims form" in order to start a claim process for the customer, and while doing that we have contact all other customers (total) that were delivered at the same truck as [redacted] , to follow up and check if any receive items that not belongings to his shipment.None did receive anything that not belongs to them: this process was done rapidity with [redacted] , on the phone line listening out to conventions with the other customers to confirm that no one receive items that not belongs to him.At the same time [redacted] , contact the broker (that booked her relocation service) company " [redacted] Van Line and reported on an item that is not belongs to her and she received, although the driver and [redacted] , check and confirm that all items were delivered [redacted] , claim that as costumer, she entitled to composition for the aggravation and discomfort that was caused to her because of the time she needs to invest in this items, and how will she get rid of this item that she received on top her belongings!!!!!!!!!.In conclusion, BR-Movers and [redacted] Van Lines, have attempted to resolve [redacted] , claims and provided all option to customer when even it was clear that [redacted] , claim do not have any grip in reality and according to the [redacted] trail the services order was completed to the customer satisfaction.In addition, We have attached multiplies on-line reviews that [redacted] , have posted regarding her Service with a variety of compliments that are not remotely close.BR Movers hopes this will help resolve the issue and will be happy to provide any otherinformation requestedSincerely,BR-MOVING AND STORAGE OF WASHINGTON DC,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The need to continue to go back and forth is not productiveAll I request is to have them pay for damages to the doors and walls caused by the moversThey know they did this and are just not admitting it As an alternative, I might be willing to forgo the costs if they are willing to put a letter of apology to me expressing and apologizing for the lack of professionalism and the disregard about my multiple concerns and attempts to remedy for the move damages and failure to move furniture appropriately (i.emove the boxes to the rightful room locations and neglected items they left at old address)One or the other is neededI think it's completely unrealistic to have a business not respond to customer complaints professionallyAnd their total disregard is unsettling Regards, [redacted]

To whom it may concern, [redacted] , was provided with “standard proof of loss and damage claims under uniform household goods from” to report any damages that accoutered while using BR-MOVERS service the from that was delivered via, e-mail, and regular mail on May 24th, 2017.No other commutation from [redacted] was received until this latter.Br-Movers is more than willing to response to any question / concern [redacted] have regarding her service.Thank you,

To Whom It May Concern:Thank you for your recent notification of completing filed by the customer, [redacted] First and foremost, BR Movers performed relocation service for this client on 06/29/at Washington DC, and delivered her belonging to Ann Arbor, MI, on 08/08/[redacted] [redacted] Claims at her complaint that her relocation service is not preporem to her satisection and demages was done to her bilongings.Atthced is our "claim form” same as the one the was sent to [redacted] ***, via e-mail and regular mail.In order to process [redacted] ***, claim and to compensate the customer for the damages that accord while using our relocation services, we need the attached form to be filled up and send back to our officeAfter this information will received in our office, a response the composition amount will be sent to the [redacted] ***.Please contact BR-MOVERS with any additional information required.Thank you,

To Whom It May Concern:Thank you for your recent notification of completing filed by the customer, [redacted] .First and foremost, BR Movers performed relocation service for this client on 07/30/at Shady Side MD, and delivered her belonging to New Port Richey, FL, on 08/08/2016.*** [redacted] Claims at her complaint that her relocation service was over the excpcted price that she was provided over the phone by " [redacted] van lines, this is fuals information and We will at thced spurting signed docants to prove that our company provide [redacted] with the price beforehand and that the customer was aware to all the charges in the contract before the mover start to relocate her household belongings [redacted] , relocation service was booked by " [redacted] Van Lines" on July 8", BRMOVERS was assigned to service [redacted] , 07/30/On 07/29/(part of regular operations standard) representative from BR-MOVERS call to confirm the service for the next day, service was confirmed by [redacted] , at the same phone call [redacted] , informed our rep that was think that she will exceed the estimate that she was provided due many additional items that was not planned to moved and they not on the original inventory list that her estimate is based onOur customer service rep informed [redacted] , that her total cost will be based on the actual services provided and lbstransport from MD, to FL[redacted] WASHINGTON D.C*** | Toll Free: ###-###-#### Fax: ###-###-#### WWWBRMOVERS.COM MoversNoving and Storage ServicesAlso, in the compline [redacted] , claimed that she was charged packing cost, fuel surcharge, and kayak handling, all is true and all was agreed by [redacted] , on the reservation day with " [redacted] Van lines (attached original order of service that was electronically signed by [redacted] , upon booking her service.Also in order to avoid any "additional charges on the pidate, the movers that arrive to [redacted] , residence survey all the household goods that needed to be moved and before the movers start to Work the price was presented to [redacted] , and was agreed in advance [redacted] , signed the revised estimate and allow the movers to start to load her belongings.Per [redacted] , she want a price "that will not change and Will cover all the needed service including at the delivery BR-Movers representative on the filled proved to [redacted] , binding not to exceed price that was agreed and confirm by [redacted] , with her signature (see attachment).Regarding the deposit We deducted the full S that was paid to ' [redacted] Van lines by [redacted] , (see attached receipt).On the "delivery information from' (attached) that was filled by [redacted] , on the piday and provide us with all the information necessary for the delivery for [redacted] , the earliest delivery date is 08/06/or any day after, nor BR-Movers office rep nor our representative on the filled never discuss the 5" of august, as a delivery date with [redacted] , delivery was done on 08/08/as customer requested.Therefore, we at BR-MOVERS reject the customer compline based on the Wrong, incorrect, false, information provided by [redacted] .We do sorry that [redacted] , relocation experience was less then perfect, but the customer nor any reparative of her never call after the services was completed to express their dissatisfaction, until We receive this notice, this response is the reflation of the true cures as [redacted] , relocation service happened.Please contact BR-MOVERS with any additional information requiredThank you,

10/28/2014.Revdex.com.Compliant ID # ***Federal Motor Carrier Safety AdministrationUSDepartment of Transportation*** *** *** *** **Washington, DC 20590Cc:*** * *** *** ** *** ***Miramar, FL 33027Bcc:*** *** ** *** *** * *** *** ***San
Diego, California 92101Bcc:*** ** *** * *** *** *** *** *** ***, Columbia, MD 21044.Reference number #***To Whom It May Concern: Thank you for your recent notification of Complaint submitted by our customer Ms& Mr*** * *** ***.Ms& Mr*** * *** *** statements that they didn't receive a copy of “Your Rights And Responsibilities When You Move” at the before the piday or on the piday are inaccurate and not true.Ms & Mr*** * *** *** received the “Your Rights And Responsibilities When You Move” booklet electronically and physically and singed as confirmation that they received the copy and the link (see attached documents with confirmation signature).Also in the complaint form provide to BR-MOVERS by the U.SDepartment of Transportation Ms& Mr*** * *** *** Mentioned that the carrier did not provide an “order of service” for the relocation ordered which is inaccurate and not true.Ms & Mr*** * *** *** was ordering and reserving there relocation service through “*** *** * *** ***” of Fort Lauderdale, FL (US-DOT 866751) which is a relocation broker and BR-MOVERS is an agent that provides service upon request (attached agreements).“*** *** * *** *** “of Fort Lauderdale, FL provide Ms & Mr*** * *** with a relocation quote from White Plains MD, To Hollywood FL, the quote was based on weight; the customer inventory list estimated as a lbsan electronic order for service ware send to the customer by “*** *** * *** *** “customer was agree to the term and condition of the order of service and paid “*** *** * *** *** “a deposit of $ and signed the order of service (see attached document with customer signature).Also on the move day when the movers arrival to the customer residence the leading foreman with Ms & Mr*** * *** *** preformed a walk through in the residence and provide the customer with a new “interstate revised estimate” prior to the movers start to load he truck nor packing the customer belongings due to additional items that the customer did not reported upon booking &reserving with “*** *** * *** *** “ ( see attached signed “interstate revised estimate”).The customer was informed that based on the new “interstate revised estimate” her quote form “*** *** * *** *** is not apply and in till the truck will be weighted with her belongings on the truck her price is based on the new estimated that been provided and accepted by her on the signed “interstate revised estimate” there for the 110% is not apply and the customer was required to pay only 50% of the total on the “interstate revised estimate” and not 110% over her estimate.Also because Ms & Mr*** * *** *** belongings were loaded on sprat trucks a 26” truck fully loaded and 2nd 26” truck partially loaded and due to that Ms & Mr*** * *** didn’t want to follow the driver to the closest weight station the leading foreman on the piand Ms & Mr*** * *** *** was agreed that upon delivery thewheeler driver will meet Ms & Mr*** * *** *** at a weight station of their choice and will perform a heavy and empty weight while they absorbing the process and that way they will know exactly what the total weight of their shipment is and how much is the cost of relocation from MD to FL.Ms & Mr*** * *** *** was at the weight station they did receive copy of the weight certificate directly from the driver while they was with him and observing the actual process therefore this accusation is like all other are inaccurate and not true.Also BR-movers adjusted Ms & Mr*** * *** *** relocation price based on the actual lbstransported from MD to FL, also we have start a claim process based on the customer damaged items (see attached “claim form”)Attached are the entire shipping documents for Ms & Mr*** * *** *** relocation service please contact BR-movers with any question or expansions needed in this case.Thanks in advance,

Revdex.com
Compliant ID # ***
RE:
*** * *** ***
*** ** *** ***
Miramar, FL
Cc:
*** *** ** *** ***
*** * *** *** ***
San
Diego, California
Bcc:
*** ** *** * *** ***
*** *** *** *** ***,
Columbia,
MD
Thank you for your recent notification of recompleting filed by
customer Ms***
Per Ms*** BR-MOVERS was falsified or attempt to falsify her
total weight
This Statement is wrong and incorrect and if you will read Ms***
Statement she claimed that she meet the driver at the weight station
After Ms*** meet the delivery driver at the weight station
that was located less than miles from her new residence and was personally observed
the actual weight process
Also Ms*** paid only for the actual weight that was transported
for her from Maryland to Florida, and she paid that in Florida at the delivery
Ms*** was prepared cashier check with the amount of $
due to the driver not carry cash on him a Reimbursement check was sent for
the amount of $ and was cashed by Ms***
In order to avoid this Situation we insisted to meet Ms***
to be at the weight station that way she will not have any opening for recompiling
that BR-MOVERS prevent any of her Rights while she used our moving services
Thanks,

Revdex.com.Complaint ID # ***.Cc:*** *** *** *** ** *** ***Hollywood , FL ***Daytime Phone: ###-###-####E-mail: ***Ccc:*** ** *** * *** *** *** *** *** *** *** ** ***To whom it may
concern.Thank you for your recent notification of complaint filed by customer *** ***. First and foremost, BR Movers performed relocation service for the client on 05/29/from falls church VA to Hallandale FL.*** *** received her household goods in Hallandale FL, on 06/05/upon delivery of her belongings with the delivery and the driver present on-site with the customer.*** *** files a claim of missing one hand cart only ( attached application form filled and signed by the client.This form and the missing hand cart was confirmed by the driver and the customer at the delivery location in Florida.Upon reading the complaint filled to the Revdex.com, by *** *** I am wondering where all the additional missing items come from? because they are not on the shipping dormant of our customer nor on the inventory of what been pickup and was ms, Schneider signed on the pickup day or the delivery day.*** *** also accepts BR-MOVERS offer of compensation, after her claim settled. *** *** signed a “release form” ( also attached) that release BR-MOVERS from any further claim based on the compassion that *** *** received from our claim adjuster.Please see all the attached documents and inform BR-MOVERS if any additional information needed.Thanks in advance,

06/16/
Revdex.com
Complaint ID # ***
RE:
*** ***
*** * *** ***
Scottsdale, AZ
###-###-####
a***@cox.net
REE:
*** *
*** * ***
*** *** *** ***
SUITE #
COLUMBIA MD,
To Whom It May Concern:
Thank you for your
recent notification of re-completing
filed by the customer, Ms*** ***
First and foremost, BR
Movers performed relocation service for the client
on 11/14/2014at Fairfax VA and delivered
her belonging to Scottsdale, AZ on 12/19/
Ms*** claims at her 1st complaint that her
relocation bill is not clear, and she wasn't aware of all the additional
charges, and that all her shipping paperwork was done / sign after the movers
load her belongings
On the 2nd complete Ms*** *** claims that
her relocation service based on a weight that is correct (see attached service quote
that based on LBS.)
Also
attached weight certificate copy (initially
provided to the customer on the delivery
date) which mean that Ms***
*** claim is incorrect
Ms*** *** 2nd claim was that all the shipping paperwork was done /signed after the movers load her belongings
Please
look at the attached revised estimate
that provided to Ms*** *** on the move date
This form is the new price quote from Ms*** *** belongings, also in this document Ms*** *** confirm with her signature that she signed the
document before the move start!!!!
Therefore, we at BR-MOVERS will not respond to the customer rejection notice
based on wrong, not real, incorrect, false, information
provided by Ms*** ***
Please contact BR-MOVERS with any additional
information required
Thank you,

Revdex.com
Roman","serif">Complaint ID # *** RE:*** *** *** * *** ***Scottsdale, AZ 85250###-###-####*** To Whom It May Concern: Thank you for your
recent notification of completing filed
by the customer Ms*** ***. First and foremost, BR
Movers performed relocation service for the client
on 11/14/2014at Fairfax VA and delivered
her belonging to Scottsdale, AZ on 12/19/2014. Ms***claims that her relocation bill
is not clear, and she was not aware of the additional extras / packing supplies. Please, see the
attached documents that sign by Ms*** that confirm she was provided with all the extra charges that may or may not apply to your
relocation service from *** moving services and BR-Movers. Ms*** established knowledge
of our term and condition on-line upon reserving her relocation servicealso on the move day regarding the packing prices Ms
***
sign on a separate form (see attached)
with prices for etch box we provide. We as a service
provider doing all in our ability in order to provide all necessary information
in advance in varies ways but we c***ot
control if the customer read this information beforehand
or after. Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The need to continue to go back and forth is not productive. All I request is to have them pay for damages to the doors and walls caused by the movers. They know they did this and are just not admitting it.  As an alternative, I might be willing to forgo the costs if they are willing to put a letter of apology to me expressing and apologizing for the lack of professionalism and the disregard about my multiple concerns and attempts to remedy for the move damages and failure to move furniture appropriately (i.e. move the boxes to the rightful room locations and neglected items they left at old address). One or the other is needed. I think it's completely unrealistic to have a business not respond to customer complaints professionally. And their total disregard is unsettling.
Regards,
[redacted]

To Whom It May Concern:Thank you for your recent notification of complete filed by customer [redacted].First and foremost, BR Movers performed relocation service (Pick-up, Storage, and Delivery) for this customer on 08/27/2016, and delivered [redacted], belonging to O'FALLON, MO...

[redacted].[redacted], claims that the movers did not deliver to her all households goods items into new residence in MO.Please see the attached documents that sign by [redacted], that confirm all of her belongings that was the pick-up in Baltimore MD, and was kept into BR-Movers storage faculty in Washington DC, was delivered on 09/05/2009 into O'FALLON, MO.Also, please check the delivery documents for [redacted], that confirm that upon delivery [redacted], checked the items according to the pickup inventory list and confirm with her signature that ALL items were delivered and the delivery was completed to [redacted], satisfaction.3 Weeks after the delivery was complete in MO, [redacted], contact BR-Movers office in order to report that 3 items are missing from the shipment delivered to her new residence. BR-Movers office sends [redacted], "claims form" in order to start a claim process for the customer, and while doing that we have contact all other customers (3 total) that were delivered at the same truck as [redacted], to follow up and check if any receive items that not belongings to his shipment.None did receive anything that not belongs to them: this process was done rapidity with [redacted], on the phone line listening out to conventions with the other customers to confirm that no one receive items that not belongs to him.At the same time [redacted], contact the broker (that booked her relocation service) company "[redacted] Van Line and reported on an item that is not belongs to her and she received, although the driver and [redacted], check and confirm that all items were delivered. [redacted], claim that as costumer, she entitled to composition for the aggravation and discomfort that was caused to her because of the time she needs to invest in this items, and how will she get rid of this item that she received on top her belongings!!!!!!!!!.In conclusion, BR-Movers and [redacted] Van Lines, have attempted to resolve [redacted], claims and provided all option to customer when even it was clear that [redacted], claim do not have any grip in reality and according to the [redacted] trail the services order was completed to the customer satisfaction.In addition, We have attached multiplies on-line reviews that [redacted], have posted regarding her Service with a variety of compliments that are not remotely close.BR Movers hopes this will help resolve the issue and will be happy to provide any otherinformation requested. Sincerely,BR-MOVING AND STORAGE OF WASHINGTON DC,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The first attachment I have included is the Binding Estimate I received after Ron B[redacted], the owner's son, came to my home and took an inventory. When I received this inventory, attached at bottom of the estimate, I called to discuss all of the added items to my inventory. I have highlighted these items and they include 2 King size beds, 4 adult bicycles and a picnic table. I asked Ron why he added 2 king beds ( we are moving only 1 Queen bed, which is on the inventory), 4 adult bikes (we only have 2), a picnic table weighing over 100 pounds ( we don't have one). He apologized for the "mistake" and sent me the new Binding Estimate, (attachment 2), reflecting the correct inventory and his estimate of the weight. This is the Estimate I accepted, electronically signed, and paid 20% ($1130.47) to Jennifer by telephone, to accept the contract.. The response from Prosper B[redacted] that you received is a total fabrication in accusing me of manipulating the price down. Ron B[redacted] appears to have padded the estimate of my contents and apologized for his clear deception as a "mistake" when I called him on it. You should also note on the contract I signed the addition of $295 Binding Estimate Fee, another scam to jack up the price. The third attachment is the "estimate" sent along with this email note,[redacted],         Good afternoon, I wanted to contact you to discuss your upcoming move. I am sorry to say that there was a drastic change in carrier charges for moves to Washington state and as a result, your estimate has been reevaluated. I guarantee you we will still provide you with the most competitive rate. Please contact me as soon as possible to discuss this. I apologize for this inconvenience.Thank you,Prosper B[redacted]###-###-#### (cell)
He tries to explain it away as a drastic increase in carrier charges for moves to Washington State, and then arbitrarily adds $748 to his contract. When I responded to his email with the following: Mr. B[redacted],I have a signed contract, on which I have paid the required deposit, for my move to be completed for $5657.88. This is a binding estimate by Ron, on site at 05/16/2015 price not to exceed. I even paid an extra $295 as the Binding Estimate Fee. Ron came to our home last Saturday and took a careful list of our goods. Then he sent me an estimate based on his visit. However, in going through the inventory there were many things added that we weren't moving. We re-evaluated the list together and corrected the list to come up with the accurate inventory that the Binding Moving Estimate was prepared from. I convinced myself that this was an honest mistake, and not some attempt to charge more for the move. Now, I no longer feel this is the case.Regards,[redacted]His response to me :Mr. [redacted].Thank you for your prompt response to my e-mail regarding the cost of service for your upcoming relocation needs.Although I bear all the responsible for all my employees’ actions, the 15% discount are winter price promotion and stop at May 1st (or any service before this day)Moreover, you reserved your move wall after on May 19th which mean that the cost of shipping 1 CU-FT to Washington State will cost us without labor $ 5.00 only for the transportation.I am sorry behalf of my employee but as the owner of this company I reserve myself the right to accept or decline what I see as right for us.Also in this case I’m refuse to provide a service just in order to provide the service, the cost of your shipment was evaluated once by Jenny over the phone and once by Ron at your home in both cases the price over what is now.As a business owner I’m all for excellent customer service to all of our clients (one of the reasons that the management under me lead changed our estimate process is to avoid this situation) , but service cannot replace the actual cost involved in the  service. Our price per your service is attached; the actual total will be based on the actual lbs. Your shipmate will weigh. Once again behalf of BR-MOVERS I am sorry for any Inconvenience that you experienced. As part of our full price Transparency and understanding, we want all the information provided to you upfront before the move day and to provide you with all the option available to you.Thank you in advance, I believe what actually transpired was that Ron B[redacted] did his best to inflate the estimate and when caught in the act he "corrected" his "mistake" and prepared a legitimate estimate, charged a binding estimate fee, I signed the estimate and paid 20% to hold it. I had a legally binding contract which The B[redacted] family refused to honor and chose to fraudulently change the price..As far as the return of the deposit to me, I only received it after I called the credit card company and their representative called Jennifer at BR Movers directly. I was on the conversation and she did her best to stall the return of the deposit. The credit card company representative got her permission to do the charge reversal himself and it was done at the time. I have no idea of how long they would have stalled and delayed the refund of my money without intervention from the credit card company.They are clearly SCAM ARTISTS, out to cheat people.
Regards,
[redacted]

Revdex.com.
Complaint ID # [redacted].
RE:
[redacted]
[redacted]
Apt #: [redacted]
FAIRFAX VA, [redacted]
[redacted]@sbcglobal.net
 
REE:
[redacted]
[redacted]
SUITE # [redacted]
COLUMBIA MD, [redacted].
To Whom It May Concern:
Thank you for your recent
notification of a complete filed by our customer, [redacted],
In the first letter addressed to us from the Revdex.com the client [redacted] compline, regarding damages that the moving crew made to the walls,
doors, and didn’t complete the work by putting the boxes in Individuals rooms.   
Also submitted in [redacted]
1st complaint that items left
in the old residence, and regarding that all the service paperwork was asked to sign in advance before the move start.
Upon receiving our response to
the Revdex.com and the customer [redacted],
the complaint as now have new aspects like the demand for payment for damages that never occurred by the movers.
Also in [redacted] “new” Compline is the company was not forthcoming and
honest with the information provided to her; by [redacted] own words the
movers ask her to sign all the documents in advance what inform regarding the
terms and condition.
 Therefore, BR-MOVERS decline
any compensation to [redacted], and if
there is a need to take it escalate this case to the civil court system in order to
have a final resolution, please provide us with the information or to the company
attorney as mention above.
Thank you for the time and your
help to resolve this issue.
BR-MOVERS.

To Whom It May Concern:Thank you for your recent notification of completing filed by the customer, [redacted] First and foremost, BR Movers performed relocation service for this client on 06/29/2016 at Washington DC, and delivered her belonging to Ann Arbor, MI, on 08/08/2016.[redacted]...

[redacted] Claims at her complaint that her relocation service is not preporem to her satisection and demages was done to her bilongings.Atthced is our "claim form” same as the one the was sent to [redacted], via e-mail and regular mail.In order to process [redacted], claim and to compensate the customer for the damages that accord while using our relocation services, we need the attached form to be filled up and send back to our office. After this information will received in our office, a response the composition amount will be sent to the [redacted].Please contact BR-MOVERS with any additional information required.Thank you,

Mr. [redacted], is not our customer and never was!! 
As a service provider, we did
provide him with relocation quote for his moving needs.
After the quote received by
the customer, Mr. [redacted] called and asked to modify the quote more than one time, and we agreed to the changes.
But due to Mr. [redacted] request to consider his
quote as “binding estimate not to exceed” we couldn’t accommodate all the
changes and still provide Mr. [redacted] with his request therefore we returned
Mr. [redacted] deposit and canceled his service .
Thanks,

These lawyers are just
as crocked as their client. 
I did not say the
BR-Movers falsified the tickets, [redacted] said BR Movers falisfied the tickets
but the letter they sent me. 
You can say that what
I'm saying is wrong and incorrect all day. You know that BR-Movers inflated my
moving cost in an effort to cover charge me on my move.
Your client BR-Movers
has my cabinet. Ronin told me he was going sent the cabinet to Florida, this
was back in September. As of today, I have not heard back from him.
BR-Movers also lost my
Canopy. I have submitted a claim ticket for missing items. I have not heard
from them on that either.
How much longer is it
going to take get my 2 items from BR-Moves or the value of my items?
The Canopy was $250 and
the cabinet was $90.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To whom it may concern,[redacted], was provided with “standard proof of loss and damage claims under uniform household goods from” to report any damages that accoutered while using BR-MOVERS service the from that was delivered via, e-mail, and regular mail on May 24th, 2017.No other commutation...

from [redacted] was received until this latter.Br-Movers is more than willing to response to any question / concern [redacted] have regarding her service.Thank you,

To Whom It May Concern:Thank you for your recent notification of completing filed by the customer, [redacted].First and foremost, BR Movers performed relocation service for this client on 07/30/2016 at Shady Side MD, and delivered her belonging to New Port Richey, FL, on 08/08/2016.[redacted]...

[redacted] Claims at her complaint that her relocation service was over the excpcted price that she was provided over the phone by "[redacted] van lines, this is fuals information and We will at thced spurting signed docants to prove that our company provide [redacted] with the price beforehand and that the customer was aware to all the charges in the contract before the mover start to relocate her household belongings. [redacted], relocation service was booked by "[redacted] Van Lines" on July 8", BRMOVERS was assigned to service [redacted], 07/30/2016. On 07/29/2016 (part of regular operations standard) representative from BR-MOVERS call to confirm the service for the next day, service was confirmed by [redacted], at the same phone call [redacted], informed our rep that was think that she will exceed the estimate that she was provided due many additional items that was not planned to moved and they not on the original inventory list that her estimate is based on. Our customer service rep informed [redacted], that her total cost will be based on the actual services provided and lbs. transport from MD, to FL.[redacted] WASHINGTON D.C. [redacted] | Toll Free: ###-###-#### Fax: ###-###-#### WWW. BRMOVERS.COM  MoversNoving and Storage ServicesAlso, in the compline [redacted], claimed that she was charged packing cost, fuel surcharge, and kayak handling, all is true and all was agreed by [redacted], on the reservation day with "[redacted] Van lines (attached original order of service that was electronically signed by [redacted], upon booking her service.Also in order to avoid any "additional charges on the pick-up date, the movers that arrive to [redacted], residence survey all the household goods that needed to be moved and before the movers start to Work the price was presented to [redacted], and was agreed in advance. [redacted], signed the revised estimate and allow the movers to start to load her belongings.Per [redacted], she want a price "that will not change and Will cover all the needed service including at the delivery BR-Movers representative on the filled proved to [redacted], binding not to exceed price that was agreed and confirm by [redacted], with her signature (see attachment).Regarding the deposit We deducted the full S 700.00 that was paid to '[redacted] Van lines by [redacted], (see attached receipt).On the "delivery information from' (attached) that was filled by [redacted], on the pick-up day and provide us with all the information necessary for the delivery for [redacted], the earliest delivery date is 08/06/2016 or any day after, nor BR-Movers office rep nor our representative on the filled never discuss the 5" of august, as a delivery date with [redacted], delivery was done on 08/08/2016 as customer requested.Therefore, we at BR-MOVERS reject the customer compline based on the Wrong, incorrect, false, information provided by [redacted].We do sorry that [redacted], relocation experience was less then perfect, but the customer nor any reparative of her never call after the services was completed to express their dissatisfaction, until We receive this notice, this response is the reflation of the true cures as [redacted], relocation service happened.Please contact BR-MOVERS with any additional information required. Thank you,