Revdex.com:With the non-response given by the company as their stance, I thought the refund was being handled and the Revdex.com was following through to the endHowever, neither was the caseI still believe that this was misleading business practicesI am given no choice by the Revdex.com's willingness to accept the businesses first response of lies and then a no response as a valid response and closed the case as answered, to accept the return of half of the 100% unnecessary service billI am surprised by the company's willingness to just ignore repeated phone calls and requests for their offered refund and then, play dumb and write a response that it was unknown by them the obvious outcomeYes, phone bills show my calls as proof of my calls I guess it is another way of showing the way they do businessIt also greatly diminishes the supposed value of a Revdex.com accreditation of "A+" ratingLet it be known, I still believe a FULL refund is properI guess the Revdex.com gets the other half I will also say that I am very disappointed in the way the Revdex.com has handled this "case"It appears to me that by accepting the company's money to get an accreditation, they would be willing to accept a NO RESPONSE by the company as a valid response and therefore holds the company to ZERO responsibility or accountabilityTheir rules to get an accreditation means nothingAs a consumer who has never had to take anything this far before, it is very evident to me that no matter what, money wins outThe company lied in their original response, I rejected the lies, but the Revdex.com was tolerable with a no response from the company and closed the case as answered, without seeing this case through the end to a proper resolveI had to have the case reopened two months after the original complaint to ask why my phone calls for the offered refund have gone unanswered by the company as well as the Revdex.comThen the company responds as "we didn't know how they wanted to resolve it"I guess playing dumb and blaming the customer is worthy of an "A+" rating by the Revdex.comI even had to call the Revdex.com twice to get them to move on a resolve, as they (Revdex.com) "forgot" to call me backTotal consumer let down If the company was truly not trying to play games, their response should have been "we mailed the check on --/--/--, sorry for any inconvenience", and be done with itBut they must add more lies and then blame the customerGreat business practices! You can mail the check to the address on fileI propose that the Revdex.com does not close this case (again) until the refund has been received, as the company has shown to be unresponsive and likes to play childish gamesPlease let me know when the check has been mailed I don't appreciate the wringer I've been pulled through, and I only get half back.....maybe Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: ID# [redacted] To whom it may concern at Revdex.com I received the vehicle January 21st, I didn't have time to run it till a few days after I received vehicle due to Brad frances not leaving the amount of gas I had in the vehicle when they picked up vehicleThey left me with a little under a quarter tankWhen I finally got the cash and time to fuel up I test drove it the vehicle starts up and runs now but their is a new problem that wasn't their before they worked on the vehicleThe emergency lights in dash for water in fuel keeps coming on and the clutch fan or water pump is making loud noises I will call Brad frances' mechanic to see if they can look at it and try solving the problemAlso noticed since they replaced the oil pump and injectors they had to take the valve covers off now the valve covers are leaking oil Regards, [redacted] & [redacted] Update 2-3-15BBCI have submitted a letter to you guys via fax January 27, But since Brad Frances Received my vehicle again because the clutch fan was making noise and the water pump all emergency lights have been going off and this has been happenning Since puchase of vehicleThey have contacted me January 29, saying they found the problem it is clutch fan giving out and costs they will not cover it or repair it [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Customer has been contacted and has been refunded what was owed and check has been overnighted to [redacted] ***, the bank that the vehicle is financed with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
We have spoken to the customer, actually the son who is the one that has the problem with the services performedWe explained to him in detail that the owners manual states when recommended services are to be performed, but also states that some conditions such as climate would require services to be performed earlierWe offered to reimburse for 1/of the services We feel this is a fair resolution.Thank you,Brad F [redacted]
The customer's have since picked up the vehicle from our Ford service departmentWe have followed up with them to insure that they were satisfiedWe had to replace fuel injectors, the fuel injection high pressure oil pump and the fuel pressure regulatorWe expensed over $in doing so with zero expense to the customerI do believe that now they are satisfied
I spoke to Mr [redacted] this morningHe stated that he is still getting letters of denial from lendersI told him that we have not submitted his application since he was attempting to purchase a vehicle from usHe said that he would have his wife bring one of the letters to me to investigateI will await this from his wife and proceed from there
Customer contacting Brian J [redacted] our Finance Manager at Ford about a reimbursement check Our office was closed for the day and did not have access to request a check As of today customer has received monies owed and is happy Thank You
Complaint: ***
I am rejecting this response because:Revdex.com*** * *** *** *** *** *** ***
*** *** ***ID#:***Dear Revdex.com,We
were contated by Brad Frances and they picked up the vehicle December 19, and kept it for a couple of days to repair it, they called a couple days later and said the vehicle was fixed and running no problemsWhen we brought it home turned off the engine tried starting the vehicle to make sure it was fixed, it would not turn over still had same problems we contacted brad frances same day we picked up vehicleExplained to them the vehicle's issues were not resolved and is still in the same condition also told machanic thats the problem wev'e been havingStarts in morning driven 2-miles and as soon as you turn engine off it will not turn over againThe machanic took it back to Brad Frances we have not yet heard from them since December 24, so we do not know the situation of the vehicle, but we can not keep making payments on a vehicle that does'nt runWe are already behind with all the money we put into it we do have all the receiptsWe also researched the vehicle via web and came up with a recall for the exact model, engine failure the same problems we are having. Thank you
Regards,
*** * *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Mr F* has not spoken with me about this at all, but he has spoken to my son, who I have charged my resolve with this issueWhen my son asked Mr F* as to what services were needed, he immediately wanted to conclude the conversation and said he was hanging up the phone after almost secondsNone of the things Mr F* wrote in his response was discussed with exceptionHis reply is completely untrue except for the offering of half of the service fee returned, then said that he was hanging upAlso in regard to the "climate" he suggested, that is not the caseEven if I was CONSTANTLY towing, which I don't have anything to tow, neither of these services would still be dueHe is trying slight of hand and being evasive in his responseWith his response, he is in direct violation of the Revdex.com Code of Business Practices rule #3 A." Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.Also;Be ResponsiveAddress marketplace disputes quickly, professionally, and ingood faith.An accredited business or organization agrees to:A. Promptly respond to all complaints forwarded by Revdex.com by: 2. Providing Revdex.com with a response that Revdex.com determines:is professional,addresses all of the issues raised by the complainant,includes appropriate evidence and documents supporting the business’ position, andexplains why any relief sought by the complainant cannot or should not be granted.As a consumer, I rely on the professionalism of the business I hand my vehicle over toI do not expect them, as a business that has a Revdex.com rating of A+, to misrepresent the actual services neededThe service advisor told me I needed this to be done, when in fact, he and the service director both have said it was not needed, after the factIf need be, I can provide statements from other Ford service locations as to the frequency of the suggested services and it will prove without a doubt, that these services were not necessaryI was also told that the "menu" they hand out is a third party menu as to what is neededThe third party "menu" should be brought to light, since this was the document handed to me with a coupon by the service advisorI as a consumer rely on the truth being told, before the service, not afterI expect, Mr F* and the business to respond appropriately, as we have tried to have a telephone conversation that he and the business had no interest in from the startIt took three messages and four days for Mr F* to call backI filed this complaint three business days before he called me backThe bottom line is that I should be able to trust a business, with an accreditation of A+, to do the right thing from the beginningI was lead to believe the service was requiredNotice in the response, Mr F* never said the service was due or required.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have researched this customer's statement and discovered that we did receive a signed credit application and an intent to purchase that authorized the credit inquiryThe customer's statement that credit was not to be pulled was not documented on either formOn any vehicle purchase it is
standard operating procedure to request a credit report to complete and comply with Red Flag rules and to complete the Office of Foreign Assets Control search required for any vehicle purchaseThe sales manager followed those procedures in this case
It is the decision of each credit bureau to remove the inquiry from the fileIn order to assist the customer in this case we have sent the attached requests to *** and *** requesting the inquiry be removedWe are unable to directly remove the inquiry but have taken this step in order to address this customer concern
Thank you for your attention to this matter
Dennis T***, Brad Francis Ford
The last communication with the customers son was that they did not want the 1/2 reimbursement. If they have changed their mind and now want the reimbursement please let us know and we will do that.
Complaint: [redacted]
I am rejecting this response because:I do accept the letters they are sending to the credit bureau. I also understand the signed portion that I did. But we, meaning me and the salesman and manager had an agreement and they promised my credit wouldn't be ran since I already had a pre approval unless they offered me something better. If they did then I would've gone ahead with the application. That was our understanding, but I guess I was lied to on that part.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have spoken to the customer, actually the son who is the one that has the problem with the services performed. We explained to him in detail that the owners manual states when recommended services are to be performed, but also states that some conditions such as climate would require services to...
be performed earlier. We offered to reimburse for 1/2 of the services. We feel this is a fair resolution.Thank you,Brad F[redacted]
Customer contacting Brian J[redacted] our Finance Manager at Ford about a reimbursement check. Our office was closed for the day and did not have access to request a check. As of today customer has received monies owed and is happy. Thank You.
Complaint: [redacted]
I am rejecting this response because: ID#[redacted]To whom it may concern at Revdex.com I received the vehicle January 21st, 2015 I didn't have time to run it till a few days after I received vehicle due to Brad frances not leaving the amount of gas I had in the vehicle when they picked up vehicle. They left me with a little under a quarter tank. When I finally got the cash and time to fuel up I test drove it the vehicle starts up and runs now but their is a new problem that wasn't their before they worked on the vehicle. The emergency lights in dash for water in fuel keeps coming on and the clutch fan or water pump is making loud noises I will call Brad frances' mechanic to see if they can look at it and try solving the problem. Also noticed since they replaced the oil pump and injectors they had to take the valve covers off now the valve covers are leaking oil.
Regards,
[redacted] & [redacted] Update 2-3-15BBCI have submitted a letter to you guys via fax January 27, 2015. But since Brad Frances Received my vehicle again because the clutch fan was making noise and the water pump all emergency lights have been going off and this has been happenning Since puchase of vehicle. They have contacted me January 29, 2015 saying they found the problem it is clutch fan giving out and costs 800.00 they will not cover it or repair it. [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Contacted customer and she had already received reimbursementMatter should be closed
Revdex.com:With the non-response given by the company as their stance, I thought the refund was being handled and the Revdex.com was following through to the endHowever, neither was the caseI still believe that this was misleading business practicesI am given no choice by the Revdex.com's willingness to accept the businesses first response of lies and then a no response as a valid response and closed the case as answered, to accept the return of half of the 100% unnecessary service billI am surprised by the company's willingness to just ignore repeated phone calls and requests for their offered refund and then, play dumb and write a response that it was unknown by them the obvious outcomeYes, phone bills show my calls as proof of my calls I guess it is another way of showing the way they do businessIt also greatly diminishes the supposed value of a Revdex.com accreditation of "A+" ratingLet it be known, I still believe a FULL refund is properI guess the Revdex.com gets the other half I will also say that I am very disappointed in the way the Revdex.com has handled this "case"It appears to me that by accepting the company's money to get an accreditation, they would be willing to accept a NO RESPONSE by the company as a valid response and therefore holds the company to ZERO responsibility or accountabilityTheir rules to get an accreditation means nothingAs a consumer who has never had to take anything this far before, it is very evident to me that no matter what, money wins outThe company lied in their original response, I rejected the lies, but the Revdex.com was tolerable with a no response from the company and closed the case as answered, without seeing this case through the end to a proper resolveI had to have the case reopened two months after the original complaint to ask why my phone calls for the offered refund have gone unanswered by the company as well as the Revdex.comThen the company responds as "we didn't know how they wanted to resolve it"I guess playing dumb and blaming the customer is worthy of an "A+" rating by the Revdex.comI even had to call the Revdex.com twice to get them to move on a resolve, as they (Revdex.com) "forgot" to call me backTotal consumer let down If the company was truly not trying to play games, their response should have been "we mailed the check on --/--/--, sorry for any inconvenience", and be done with itBut they must add more lies and then blame the customerGreat business practices! You can mail the check to the address on fileI propose that the Revdex.com does not close this case (again) until the refund has been received, as the company has shown to be unresponsive and likes to play childish gamesPlease let me know when the check has been mailed I don't appreciate the wringer I've been pulled through, and I only get half back.....maybe Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: ID# [redacted] To whom it may concern at Revdex.com I received the vehicle January 21st, I didn't have time to run it till a few days after I received vehicle due to Brad frances not leaving the amount of gas I had in the vehicle when they picked up vehicleThey left me with a little under a quarter tankWhen I finally got the cash and time to fuel up I test drove it the vehicle starts up and runs now but their is a new problem that wasn't their before they worked on the vehicleThe emergency lights in dash for water in fuel keeps coming on and the clutch fan or water pump is making loud noises I will call Brad frances' mechanic to see if they can look at it and try solving the problemAlso noticed since they replaced the oil pump and injectors they had to take the valve covers off now the valve covers are leaking oil Regards, [redacted] & [redacted] Update 2-3-15BBCI have submitted a letter to you guys via fax January 27, But since Brad Frances Received my vehicle again because the clutch fan was making noise and the water pump all emergency lights have been going off and this has been happenning Since puchase of vehicleThey have contacted me January 29, saying they found the problem it is clutch fan giving out and costs they will not cover it or repair it [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Customer has been contacted and has been refunded what was owed and check has been overnighted to [redacted] ***, the bank that the vehicle is financed with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ( [redacted] )
We have spoken to the customer, actually the son who is the one that has the problem with the services performedWe explained to him in detail that the owners manual states when recommended services are to be performed, but also states that some conditions such as climate would require services to be performed earlierWe offered to reimburse for 1/of the services We feel this is a fair resolution.Thank you,Brad F [redacted]
The customer's have since picked up the vehicle from our Ford service departmentWe have followed up with them to insure that they were satisfiedWe had to replace fuel injectors, the fuel injection high pressure oil pump and the fuel pressure regulatorWe expensed over $in doing so with zero expense to the customerI do believe that now they are satisfied
I spoke to Mr [redacted] this morningHe stated that he is still getting letters of denial from lendersI told him that we have not submitted his application since he was attempting to purchase a vehicle from usHe said that he would have his wife bring one of the letters to me to investigateI will await this from his wife and proceed from there
Customer contacting Brian J [redacted] our Finance Manager at Ford about a reimbursement check Our office was closed for the day and did not have access to request a check As of today customer has received monies owed and is happy Thank You
Complaint: ***
I am rejecting this response because:Revdex.com*** * *** *** *** *** *** ***
*** *** ***ID#:***Dear Revdex.com,We
were contated by Brad Frances and they picked up the vehicle December 19, and kept it for a couple of days to repair it, they called a couple days later and said the vehicle was fixed and running no problemsWhen we brought it home turned off the engine tried starting the vehicle to make sure it was fixed, it would not turn over still had same problems we contacted brad frances same day we picked up vehicleExplained to them the vehicle's issues were not resolved and is still in the same condition also told machanic thats the problem wev'e been havingStarts in morning driven 2-miles and as soon as you turn engine off it will not turn over againThe machanic took it back to Brad Frances we have not yet heard from them since December 24, so we do not know the situation of the vehicle, but we can not keep making payments on a vehicle that does'nt runWe are already behind with all the money we put into it we do have all the receiptsWe also researched the vehicle via web and came up with a recall for the exact model, engine failure the same problems we are having. Thank you
Regards,
*** * *** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have contacted the customer and have them coming inon the 19th of December to diagnosis their vehicle and discuss resolution
Complaint: ***
* has not spoken with me about this at all, but he has spoken to my son, who I have charged my resolve with this issueWhen my son asked Mr F
* as to what services were needed, he immediately wanted to conclude the conversation and said he was hanging up the phone after almost secondsNone of the things Mr F
* wrote in his response was discussed with exceptionHis reply is completely untrue except for the offering of half of the service fee returned, then said that he was hanging upAlso in regard to the "climate" he suggested, that is not the caseEven if I was CONSTANTLY towing, which I don't have anything to tow, neither of these services would still be dueHe is trying slight of hand and being evasive in his responseWith his response, he is in direct violation of the Revdex.com Code of Business Practices rule #3 A." Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.Also;Be ResponsiveAddress marketplace disputes quickly, professionally, and ingood faith.An accredited business or organization agrees to:A. Promptly respond to all complaints forwarded by Revdex.com by: 2. Providing Revdex.com with a response that Revdex.com determines:is professional,addresses all of the issues raised by the complainant,includes appropriate evidence and documents supporting the business’ position, andexplains why any relief sought by the complainant cannot or should not be granted.As a consumer, I rely on the professionalism of the business I hand my vehicle over toI do not expect them, as a business that has a Revdex.com rating of A+, to misrepresent the actual services neededThe service advisor told me I needed this to be done, when in fact, he and the service director both have said it was not needed, after the factIf need be, I can provide statements from other Ford service locations as to the frequency of the suggested services and it will prove without a doubt, that these services were not necessaryI was also told that the "menu" they hand out is a third party menu as to what is neededThe third party "menu" should be brought to light, since this was the document handed to me with a coupon by the service advisorI as a consumer rely on the truth being told, before the service, not afterI expect, Mr F
* and the business to respond appropriately, as we have tried to have a telephone conversation that he and the business had no interest in from the startIt took three messages and four days for Mr F
* to call backI filed this complaint three business days before he called me backThe bottom line is that I should be able to trust a business, with an accreditation of A+, to do the right thing from the beginningI was lead to believe the service was requiredNotice in the response, Mr F
* never said the service was due or required.
I am rejecting this response because:
Mr F
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Verbal Update:Brad F
* has not followed through with their commitment of a refundWe would like to know when the refund will be received?
We have researched this customer's statement and discovered that we did receive a signed credit application and an intent to purchase that authorized the credit inquiryThe customer's statement that credit was not to be pulled was not documented on either formOn any vehicle purchase it is
standard operating procedure to request a credit report to complete and comply with Red Flag rules and to complete the Office of Foreign Assets Control search required for any vehicle purchaseThe sales manager followed those procedures in this case
It is the decision of each credit bureau to remove the inquiry from the fileIn order to assist the customer in this case we have sent the attached requests to *** and *** requesting the inquiry be removedWe are unable to directly remove the inquiry but have taken this step in order to address this customer concern
Thank you for your attention to this matter
Dennis T***, Brad Francis Ford
The last communication with the customers son was that they did not want the 1/2 reimbursement. If they have changed their mind and now want the reimbursement please let us know and we will do that.
Contacted customer and she had already received reimbursement. Matter should be closed.
Complaint: [redacted]
I am rejecting this response because:I do accept the letters they are sending to the credit bureau. I also understand the signed portion that I did. But we, meaning me and the salesman and manager had an agreement and they promised my credit wouldn't be ran since I already had a pre approval unless they offered me something better. If they did then I would've gone ahead with the application. That was our understanding, but I guess I was lied to on that part.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have spoken to the customer, actually the son who is the one that has the problem with the services performed. We explained to him in detail that the owners manual states when recommended services are to be performed, but also states that some conditions such as climate would require services to...
be performed earlier. We offered to reimburse for 1/2 of the services. We feel this is a fair resolution.Thank you,Brad F[redacted]
Customer contacting Brian J[redacted] our Finance Manager at Ford about a reimbursement check. Our office was closed for the day and did not have access to request a check. As of today customer has received monies owed and is happy. Thank You.
Complaint: [redacted]
I am rejecting this response because: ID#[redacted]To whom it may concern at Revdex.com I received the vehicle January 21st, 2015 I didn't have time to run it till a few days after I received vehicle due to Brad frances not leaving the amount of gas I had in the vehicle when they picked up vehicle. They left me with a little under a quarter tank. When I finally got the cash and time to fuel up I test drove it the vehicle starts up and runs now but their is a new problem that wasn't their before they worked on the vehicle. The emergency lights in dash for water in fuel keeps coming on and the clutch fan or water pump is making loud noises I will call Brad frances' mechanic to see if they can look at it and try solving the problem. Also noticed since they replaced the oil pump and injectors they had to take the valve covers off now the valve covers are leaking oil.
Regards,
[redacted] & [redacted] Update 2-3-15BBCI have submitted a letter to you guys via fax January 27, 2015. But since Brad Frances Received my vehicle again because the clutch fan was making noise and the water pump all emergency lights have been going off and this has been happenning Since puchase of vehicle. They have contacted me January 29, 2015 saying they found the problem it is clutch fan giving out and costs 800.00 they will not cover it or repair it. [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]