Bradley Mechanical Company

This person payed for a tune up on heat pump in July, and says she has no heat nowWe explained to her we would send out a technician but she would not listen, constantly blaming us for her no heatIn my plus years of running this company, I have NEVER spoke to a person as ugly as she was, and believe me, I had some good onesI have already sent this person her money back, and stated that this company wishes NOT to do business with someone who acts like she didI feel sorry for the next company who comes in contact with her

You stated we pulled out panels that were stained with years of soot, and then later you stated that we got them dirty I'm sorry that your year old builder grade prefab fireplace has worn outI'm sorry that when we pulled the side panels, they fell apartEven though it was not our fault, I ordered you the replacement panels, but you were not happy with themOnce again, I'm sorry that that is all the manufacturer had to offer.I am not willing to replace your year old worn out fireplace at my cost

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Thank you,Here's an update of the complaint:As I mentioned in a previous email, the installation manager and the salesman came out to our house and returned the check, verified the invoice error and acknowledged problems with the installation We scheduled the installation manager to come out again to the house and he spent or hours making adjustments to the set up, securing wires, moving drain pipes out of the way of doors, and cleaning up the siteWe were able to pay the correct amount, in the manner we had wished I followed up with or questions after looking at the whole system and received a prompt and thorough reply [redacted]

This is why you don’t buy water heaters from [redacted] ***The story he tells is not totally trueThe fault code on his water heater said bad sensor, so a sensor was orderedWhen it was replaced, it still said bad sensor, which means it needed a gas valveThis is the proper sequence for repairing any gas water heater, unfortunately for him, he purchased a water heater which no one in Richmond stocks parts forOur technician tried to make a universal part work, which it did for a little whileThe customer is not happy because the repair took too long, and this is because parts had to come from the factory, not because of us.Then he writes about his busted water heater that was our fault, and finds out later that it’s not the water heater, it’s a pipe above it.He stated to our people that he was sorry and he would be removing the complaint, but instead he writes an updated complaint.So he paid us $for three trips over there, and we fixed the busted pipe for free, and he’s still not happy, some people you can’t win with Thanks, Brad B [redacted] ***

Sorry we did not meet our goal of 100% customer satisfaction, please reach out to me and let me address all of your concerns Thanks, Brad B [redacted] CADCEO

The original complaint was that Bradley Mechanical did not convey service to my heating unit I bought a tucontract in July and at that time the service was for AC, draining the lines The Energy Savings agreement was not done as the heater would not run at all in October When I called, Bradley said "You would have to wait until January" Why would I buy an energy savings agreement and feel satisfied when the owner yells that he could tell me where to go and call me racist vulgar names Is this what I paid for? Bradley agreed to refund the full amount of the contract $219.00, he refunded only $and in the letter he states that he keeps all his customers satisfied, but unable to do so with me Bradley caused the breech in contract by his unethical, threatening behavior When I tell people where I work about Bradley Mechanical they are outraged and some think I should call Channel or the police department I hope this can be settled without any further involvement

I just talked with my CSR, Rachael, and she said "Oh I completely forgot to tell you" We do have a 100% satisfaction guarantee so we will send you a complete refundSorry you had this problem

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The panels were not dirty prior to your men working on the fireplace I have attached a picture to prove that they were clean as well as one to show the broken log and black metal sides that now make my family room look bad If you want additional photos, please let me know I personally pulled out the panels prior to you destroying them and was easily able to do so without causing any damage You company broke the panels AND log, and all I want is to have my fireplace back the way it was prior to you damaging it or at least as close a s possible The panels that you ordered were not even close to what was in there prior to your visit I never said that the side panels had to be an exact match but the set needed to be appropriate looking for the fireplace.I am not asking for much I never asked for a new fireplace, you and [redacted] suggested it Get me a new log and matching reflective side and back panels that look like firebrick and this is over If that is nor possible, then a new fireplace would be neededI don't understand how a company can refuse to repair damage that it created Tomorrow will be days since your damage which created a fire hazard in my home Please do the right thing and live up to you claim of striving for 100% customer satisfaction.I didn't break the fireplace, your men did and you never warned me that there could potentially be damage that you would refuse to cover Regards, [redacted] ***

Revdex.com spoke with the business regarding the additional concerns the customer has at this time[redacted] is half of the price the customer paid for the service tune up contractThe customer’s tune up was a promotional prices, the regular value is $They received [redacted] because the contact prices they paid is the normally the cost of just two visits, their contract if it had been fulfilled would have covered the cost of one tune up.The business was set to send a tech out when the customer called for their no heat concernsHowever they refused to pay the diagnostic fee and cancelled the appointmentThe customer’s next tune up, a cover charged, was not until January, any appointment before that would have a diagnostic fee as per the terms of their contract

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The panels were not dirty prior to your men working on the fireplace I have attached a picture to prove that they were clean as well as one to show the broken log and black metal sides that now make my family room look bad If you want additional photos, please let me know I personally pulled out the panels prior to you destroying them and was easily able to do so without causing any damage You company broke the panels AND log, and all I want is to have my fireplace back the way it was prior to you damaging it or at least as close a s possible The panels that you ordered were not even close to what was in there prior to your visit I never said that the side panels had to be an exact match but the set needed to be appropriate looking for the fireplaceI am not asking for much I never asked for a new fireplace, you and [redacted] suggested it Get me a new log and matching reflective side and back panels that look like firebrick and this is over If that is nor possible, then a new fireplace would be neededI don't understand how a company can refuse to repair damage that it created Tomorrow will be days since your damage which created a fire hazard in my home Please do the right thing and live up to you claim of striving for 100% customer satisfactionI didn't break the fireplace, your men did and you never warned me that there could potentially be damage that you would refuse to cover Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***

THIS CUSTOMER HAS APOLOGIZED FOR THE COMPLAINT AND ADMITTED HE WAS WRONGWE WERE TOLD HE WOULD BE EMAILING TO REMOVE IT, PLEASE LET ME KNOW THIS HAS BEEN DONE

They are WONDERFUL Brad came out himself to do the estimate because it involved a lot of extras Took his time with us, explained eveything He has a team of professionals that are polite, hard working and deliver what they promisei highly recommend them for any HVAC or plumbing needs We liked their HVAC work so much we're getting them to do some plumbing repairs I would trust them completely

I just talked with my CSR, ***, and she said "Oh I completely forgot to tell you" We do have a 100% satisfaction guarantee so we will send you a complete refundSorry you had this problem

Sorry we did not meet our goal of 100% customer satisfaction, please reach out to me and let me address all of your concerns">
Thanks,
Brad B*** CAD
CEO

I am responding to your complaint line by lineYes, the fan motor went out months after install, it was under full warranty, part and labor and it was replaced at no chargeThere is no documentation of there being a static pressure issue on this system, to top floorYou even admitted
in your letter, that the ductwork was modified to account for any static issues, which means you took our recommendation to enlarge the return flex from 14" to 16", a wise decisionNow you claim our tech damaged the coil when he replaced the motor, and looking at the picture you sent, that the way most coils come from the factoryI see a little spot on top, which could have been done by us, and will more than glad to come out a straighten out, but that little bit at the top of coil will not affect any operation anyway.Now lets get to 1st floor system, I have attached the contact for the whole world to see where our sales person recommended, on line "Due to the return ductwork size and poorly designed zoning system, this could create issues due to return air per our discussionBradley Mechanical is not responsible for these issuesInstalling a proper duct system would fix these issues"Now you took our suggestion upstairs, but refused downstairs You also made note that other companies said the ductwork was OKThis does not surprise me, we see this all the timeThis is because most companies don't know air flow and don't know how to properly design ductworkIt has been reported by the DOE, that 95% of all HVAC system do not operate like they should due to poor design and improper installationWe are the only company in area that has National Comfort Institute certifications and Comfort Institute CertificationsWE KNOW AIR FLOW BETTER THAN ANYONE IN VIRGINIAYou asked me to pay *** ***'s bill, and you attached it, clearly showing all they did was disable the zoning system, which we DID NOT INSTALLIt also clearly shows a total static pressure of .78, which is too highIt should be under The return static shows at .48, which means it is too smallWhy do you think the your old furnace failed with a cracked heat exchanger at years old when it should have lasted more than yearsIT WAS THE DUCTWORK!!!! The new one will fail early too on bad ductworkI asked you to have a meeting with me, my service manager, Joel, and Jason the salesperson, and you refusedI see no reason why to refund you any money at all and can not see where our company did anything wrongWe fix duct systems everyday, and have thousands of reviews from customers telling us how amazing the difference is after completionYou chose not to take our suggestions and signed a contract stating thatSo why would even dream of us coming back to fix your duct issues for free? Further more, I have consulted with my lawyer and may file a defamation of character suit, due to you filing this complaint for the whole world to seeYOU SIR ARE WRONG I will agree to one mistake Jason made, he should have walked away when you refused to correct your ductwork, and let someone else install it, a lesson he has since learned

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statement that MrB*** made is not exactly true in several partsThe technician bought the initial sensor and do not tell us it would not resolve the initial problemAfter two more days without water after the initial installation of the part (the second Trip out) we were then told we had to order the original part from the manufacturerThis is the weekend of the deep freeze when we thought the tank had rupturedAfter complaining to the company about the proposed water heater burst, we wer met only with sarcasm regarding the type of water heater we had and uncooperation about the replacement we thought we now needed regarding the water heaterOnly a day later did I discover the water source was from a pipe behind the heater, at which time I did apologize for the accusations and my strong words in discussing the need for a new heaterNever did the company come out to determine the source of the water leak themselvesHowever, after making a new appointment to install the manufacturer sensor, did a new technician that came this appointment discover the actual problem was never the sensor but the thermocouplerHe assisted us in getting the correct part ordered from the manufacturer that was actually cover by the warranty, ordered nowSo wasted time and expenses because the faulty part was misdiagnosed by the company and buying parts never neededThree more days once the correct part came, the second technician returned and installed the correct part and bam, the water hater was finally fixed, and only 1/weeks without waterToo long if the problem was diagnosed correctly to begin withYes the fixed the pipe for free, but this was only because the technician said we had already paid enough and the repairs was no chargeAlso the pile would not have burst had the heater been fixed correctly initiallyYes they only charged for the first visit and sensor they bought, but I also paid for the second sensor, plus shipping, and then shipping for the thermocoupleMoney wasted, regardless of the amount as every penny counts for usOur families inconvenience of have no water for more than a 1/weeks and no hot water for over the 1/week period, meaning we had to boil pots of fwater for baths for persons over this period, plus cooking, washing dishes, washing cloths, etcis InmeasurableMrB*** was also unhappy he could not bargain with me to remove the complaint to Revdex.com which I never stated I would remove, but that I would take care of it, which I have by providing corrections to the initial complain that the water heater was bustedHowever, other issues arose thought the repair process which I feel obligated to report for servicing and dissatisfaction
Regards,
*** ***

I am responding to your complaint line by lineYes, the fan motor went out months after install, it was under full warranty, part and labor and it was replaced at no chargeThere is no documentation of there being a static pressure issue on this system, to top floorYou even admitted in
your letter, that the ductwork was modified to account for any static issues, which means you took our recommendation to enlarge the return flex from 14" to 16", a wise decisionNow you claim our tech damaged the coil when he replaced the motor, and looking at the picture you sent, that the way most coils come from the factoryI see a little spot on top, which could have been done by us, and will more than glad to come out a straighten out, but that little bit at the top of coil will not affect any operation anyway.Now lets get to 1st floor system, I have attached the contact for the whole world to see where our sales person recommended, on line "Due to the return ductwork size and poorly designed zoning system, this could create issues due to return air per our discussionBradley Mechanical is not responsible for these issuesInstalling a proper duct system would fix these issues"Now you took our suggestion upstairs, but refused downstairs You also made note that other companies said the ductwork was OKThis does not surprise me, we see this all the timeThis is because most companies don't know air flow and don't know how to properly design ductworkIt has been reported by the DOE, that 95% of all HVAC system do not operate like they should due to poor design and improper installationWe are the only company in area that has National Comfort Institute certifications and Comfort Institute CertificationsWE KNOW AIR FLOW BETTER THAN ANYONE IN VIRGINIA.You asked me to pay *** ***'s bill, and you attached it, clearly showing all they did was disable the zoning system, which we DID NOT INSTALLIt also clearly shows a total static pressure of .78, which is too highIt should be under The return static shows at .48, which means it is too smallWhy do you think the your old furnace failed with a cracked heat exchanger at years old when it should have lasted more than yearsIT WAS THE DUCTWORK!!!! The new one will fail early too on bad ductwork.I asked you to have a meeting with me, my service manager, Joel, and Jason the salesperson, and you refusedI see no reason why to refund you any money at all and can not see where our company did anything wrongWe fix duct systems everyday, and have thousands of reviews from customers telling us how amazing the difference is after completionYou chose not to take our suggestions and signed a contract stating thatSo why would even dream of us coming back to fix your duct issues for free? Further more, I have consulted with my lawyer and may file a defamation of character suit, due to you filing this complaint for the whole world to seeYOU SIR ARE WRONG I will agree to one mistake Jason made, he should have walked away when you refused to correct your ductwork, and let someone else install it, a lesson he has since learned