Bradley Mechanical Company

THIS CUSTOMER HAS APOLOGIZED FOR THE COMPLAINT AND ADMITTED HE WAS WRONG. WE WERE TOLD HE WOULD BE EMAILING TO REMOVE IT, PLEASE LET ME KNOW THIS HAS BEEN DONE

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I wanted to respond to the complaint I previously lodged against Bradley Mechanical. After several calls to the company after my complaint to the Revdex.com, I was able to speak to the head Plumber again who mentioned in passing that a 50 gallon water tank should not have frozen. This made me think to re-check the water spray from around the tank and it turns out the leak was from a busted water pipe behind the tank, and not the tank itself. Although this turned out to be the source of the water leak, it would have been nice if they had come out to investigate it themselves before the issue escalated to this level. Additionally, once I knew of the water leak, I called again to have them come repair this and still to fix the water tank heating issue with the original manufacture part I was previously advised by them to order. When a new technician did come out, the tank would still not stay lit. He made a few calls and eventually contacted the manufacturer directly, who advise how to diagnose the issue which turned out to be the main thermocoupler, and not the sensor as the prior technician advised. It also turned out the water heater was still under warranty and they would provide us the new part free with only shipping costs. The technician did fix the water leave so we had water service back, but we needs to wait an additional three days for the new part after being without any water to the house for four days already, and no hot water to the house for over a week and a half already. This all because the company's technician was not skilled enough to diagnosis the correct problem. No mention was made in my initial call for service that they where not familiar with the Whirlpool water heater when ask of the manufacturer of our water heater. We had and generic sensor installed, which we paid for, bought another manufacture sensor which had to buy ourselves and paid shipping costs for and still the heater was not fixed. In the end, when the correct thermocouple arrived and the 2nd technician came back and installed it, the water heater worked fine finally. Since we had already paid the company for an original installation fee and for several incorrect parts, the technician stated no further payment was required. This was the only good experience of the entire ordeal. I will still never use this company again and end up being totally dissatisfied with their professionalism and of handling the repair of our water heater.

Thank you,Here's an update of the complaint:As I mentioned in a previous email, the installation manager and the salesman came out to our house and returned the check, verified the invoice error and acknowledged problems with the installation.  We scheduled the installation manager to come out...

again to the house and he spent 2 or 3 hours making adjustments to the set up, securing wires, moving drain pipes out of the way of doors, and cleaning up the site. We were able to pay the correct amount, in the manner we had wished.  I followed up with 4 or 5 questions after looking at the whole system and received a prompt and thorough reply.   [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I was suppose to receive energy SAVINGS, this so called tune up agreement is nothing but a big scam for Bradley to make more money.  Bradley tune up agreement was for my heat and ac to run and provide either heat or AC which after his so called tune up it did not run at all.   Bradley WAS NEVER concerned about the heat exchanger not working he only expressed his concerns for money.  I have never had any business operate in this unethical manner as Bradley does.  He is making racist statements to me and calling me ugly.  I never cursed or called Bradley any names as he has done to me.  I WILL not have any one talk or write bigoted feelings about me, so my concerns are valid Bradley Mechanical is NOT a better business.  Bradley DID NOT tune up the exchanger, if the serviceman did he should have told me what was wrong in JULY and he never said anything, so once again the energy savings agreement is a bogus contract.  I never refused to pay any amount when the service man was here he should have tested the heat exchanger motor, and all the components that are listed on the contract, checked on the warranty and given me a fair price to make sure he didn't have to come back again.  Bradley NEVER checked the warranty on the exchanger since he never looked at it when he said he did.  How many times does it take for their company to do the job correctly?

As I mentioned in a previous email, the installation manager and the salesman came out to our house and returned the check, verified the invoice error and acknowledged problems with the installation.  We scheduled the installation manager to come out again to the house and he spent 2 or 3 hours making adjustments to the set up, securing wires, moving drain pipes out of the way of doors, and cleaning up the site. We were able to pay the correct amount, in the manner we had wished.  I followed up with 4 or 5 questions after looking at the whole system and received a prompt and thorough reply.   
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

As I mentioned in a previous email, the installation manager and the salesman came out to our house and returned the check, verified the invoice error and acknowledged problems with the installation.  We scheduled the installation manager to come out again to the house and he spent 2 or 3 hours...

making adjustments to the set up, securing wires, moving drain pipes out of the way of doors, and cleaning up the site. We were able to pay the correct amount, in the manner we had wished.  I followed up with 4 or 5 questions after looking at the whole system and received a prompt and thorough reply.   
[redacted]

This is why you don’t buy water heaters from [redacted]. The story he tells is not totally true. The fault code on his water heater said bad sensor, so a sensor was ordered. When it was replaced, it still said bad sensor, which means it needed a gas valve. This is the proper sequence for repairing any gas water heater, unfortunately for him, he purchased a water heater which no one in Richmond stocks parts for. Our technician tried to make a universal part work, which it did for a little while. The customer is not happy because the repair took too long, and this is because parts had to come from the factory, not because of us. Then he writes about his busted water heater that was our fault, and finds out later that it’s not the water heater, it’s a pipe above it. He stated to our people that he was sorry and he would be removing the complaint, but instead he writes an updated complaint. So he paid us $[redacted] for three trips over there, and we fixed the busted pipe for free, and he’s still not happy, some people you can’t win with.Thanks, Brad B[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The panels were not dirty prior to your men working on the fireplace.  I have attached a picture to prove that they were clean as well as one to show the broken log and black metal sides that now make my family room look bad.  If you want additional photos, please let me know.  I personally pulled out the panels prior to you destroying them and was easily able to do so without causing any damage.  You company broke the panels AND log, and all I want is to have my fireplace back the way it was prior to you damaging it or at least as close a s possible.  The panels that you ordered were not even close to what was in there prior to your visit.  I never said that the side panels had to be an exact match but the set needed to be appropriate looking for the fireplace.
I am not asking for much.  I never asked for a new fireplace, you and [redacted] suggested it.  Get me a new log and matching reflective side and back panels that look like firebrick and this is over.  If that is nor possible, then a new fireplace would be needed. I don't understand how a company can refuse to repair damage that it created.  Tomorrow will be 100 days since your damage which created a fire hazard in my home.  Please do the right thing and live up to you claim of striving for 100% customer satisfaction.
I didn't break the fireplace, your men did and you never warned me that there could potentially be damage that you would refuse to cover.
Regards,
[redacted]

This person payed for a tune up on  heat pump in July, and says she has no heat now. We explained to her we would send out a technician but she would not listen, constantly blaming us for her no heat. In my 30 plus years of running this company, I have NEVER spoke to a person as ugly as she...

was, and believe me, I had some good ones. I have already sent this person her money back, and stated that this company wishes NOT to do business with someone who acts like she did. I feel sorry for the next company who comes in contact with her.

Sorry we did not meet our goal of 100% customer satisfaction, please reach out to me and let me address all of your concerns Thanks, Brad B[redacted] CADCEO

You stated we pulled out panels that were stained with 20 years of soot, and then later you stated that we got them dirty.  I'm sorry that your 21 year old builder grade prefab fireplace has worn out. I'm sorry that when we pulled the side panels, they fell apart. Even though it was not our...

fault, I ordered you the replacement panels, but you were not happy with them. Once again, I'm sorry that that is all the manufacturer had to offer.I am not willing to replace your 21 year old worn out fireplace at my cost.

This is why you don’t buy water heaters from [redacted]. The story he tells is not totally true. The fault code on his water heater said bad sensor, so a sensor was ordered. When it was replaced, it still said bad sensor, which means it needed a gas valve. This is the proper sequence for...

repairing any gas water heater, unfortunately for him, he purchased a water heater which no one in Richmond stocks parts for. Our technician tried to make a universal part work, which it did for a little while. The customer is not happy because the repair took too long, and this is because parts had to come from the factory, not because of us.Then he writes about his busted water heater that was our fault, and finds out later that it’s not the water heater, it’s a pipe above it.He stated to our people that he was sorry and he would be removing the complaint, but instead he writes an updated complaint.So he paid us $145 for three trips over there, and we fixed the busted pipe for free, and he’s still not happy, some people you can’t win with.  Thanks, Brad B[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The panels were not dirty prior to your men working on the fireplace.  I have attached a picture to prove that they were clean as well as one to show the broken log and black metal sides that now make my family room look bad.  If you want additional photos, please let me know.  I personally pulled out the panels prior to you destroying them and was easily able to do so without causing any damage.  You company broke the panels AND log, and all I want is to have my fireplace back the way it was prior to you damaging it or at least as close a s possible.  The panels that you ordered were not even close to what was in there prior to your visit.  I never said that the side panels had to be an exact match but the set needed to be appropriate looking for the fireplace.I am not asking for much.  I never asked for a new fireplace, you and [redacted] suggested it.  Get me a new log and matching reflective side and back panels that look like firebrick and this is over.  If that is nor possible, then a new fireplace would be needed. I don't understand how a company can refuse to repair damage that it created.  Tomorrow will be 100 days since your damage which created a fire hazard in my home.  Please do the right thing and live up to you claim of striving for 100% customer satisfaction.I didn't break the fireplace, your men did and you never warned me that there could potentially be damage that you would refuse to cover.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

They are WONDERFUL. Brad came out himself to do the estimate because it involved a lot of extras. Took his time with us, explained eveything. He has a team of professionals that are polite, hard working and deliver what they promise. I highly recommend them for any HVAC or plumbing needs. We liked their HVAC work so much we're getting them to do some plumbing repairs. I would trust them completely.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Upstairs Unit Summary:1) Unit installed over the summer 2015.  Return ductwork was recommended to be replaced with larger size.  This recommendation was followed.  File attached showing upstairs unit quote.  2) Unit serviced by Bradley in Winter 2015 under 1 year service contract.  Technician noticed fan speed was set to high and lowered it.3) Unit stops working January 2016.4) Bradley technician diagnosed system and determined motor had failed.  5) Bradley technician replaced motor and provided service receipt.  Service receipt shows total SP = 0.77, max is 0.5 on the nameplate. File attached showing receipt with as left static pressure.  No actions were taken to attempt to reduce high SP.  6) I noticed the coils appear to be damaged and the ductwork was not sealed.  Photos attached.  7) Mr. Bradley requested to come and take a look again at the unit February 2016 after the Revdex.com complaint.  I denied this request, as I do not feel comfortable allowing Bradley Mechanical into my home.  8) Mr. Bradley claims that these coils come from the factory this way.  I've inquired with Lennox if the coils come from the factory in that condition.  To summarize the upstairs unit issues:The unit was installed and ductwork modified as requested by Bradley Mechanical.  The motor failed prematurely, and the SP at last service is 0.77, 0.27 over the max.  The duct was left unsealed, coils are damaged and the ductwork size increase did not decrease the units static pressure below the maximum allowable conditions.  This is the summary of events as I understand, and have provided documentation showing it.  Please let me know if you dispute any of the items above.  Request Proposal on upstairs unit: Refund to correct the above issues noted.  After the recent correspondents and discussions of legal action, I do not feel comfortable with allowing Bradley to enter my home and perform the work.  Request refund for another company to correct the issues noted above. Downstairs unit summary:1) Unit installed Fall 2015.  The salesperson discussed the return duct being undersized and that the duct system requiring full replacement.  >$5,000 additional cost.2) I inquired with other companies when soliciting quotations and they informed me that the ductwork was not perfect, but ok.    3) Awarded bid to Bradley, and discussed with them leaving the bypass damper open and the second zone closed to decrease the return side SP.4) Bradley added in the quote that the duct system might create some issues, but that the warranty on the unit would still be honored. 5) Unit does not reach temperature before shutting off.6) A Bradley technician came out and said the ductwork was bad and there was nothing he could do.  No changes were made (fan blower speed, bypass duct, etc.). 7) Called Bradley and requested somebody to come onsite and look at the unit.  Bradley said the ductwork was bad and there was nothing they could do.8) Called a 3rd party to take a look at the unit.  They disabled the zoning system and closed the bypass damper.  This allowed most of the hot air to go to zone 2, which reduced the return side temperature causing the unit to cut off.  This did increase the SP to above nameplate as Mr. Bradley states.  As stated above, the static pressure of the upstairs after the Bradley technician replaced the motor was 0.77 (attached), compared with the static pressure of 0.78 on the downstairs unit.  The upstairs units duct modification were changed, as recommended by Bradley.  9) Mr. Bradley, after receiving the complaint from Revdex.com, requested to come and take a look again at the unit February
2016.  I denied this request, as I do not feel comfortable allowing
Bradley Mechanical into my home.  10) I've since reduced the fan speed off the highest setting and opened the bypass damper slightly.  The results of this, as verified with a manometer and heat gun have reduced the return side SP to ~0.35.  Total SP = ~.62.  The temperature rise is within specifications.  Note: I am definetely not certified on HVAC system maintenance, so this was done with the knowledge that I have.  I believe it's safe to assume that opening the bypass damper will allow more return air flow (decrease SP) and increase return side temperature.  Reducing the fan speed will also increase supply side temperature.  Note: To summarize the downstairs unit issues:The unit was cutting off on high temperature.  Bradley explained the ductwork situation before installation.  After the unit was not working, I requested Bradley to come by and try to get the system working.  They came out and did not adjust anything and said there was nothing they could do.  I have been able to (3rd party, myself) to get the system running within the temperature requirements, and with a static pressure lower than what is on the unit upstairs.  This is the summary of events as I understand, and have verified to the best of my abilities. Please let me know if you dispute any of the items in the summary of events.  Request Proposal on downstairs Unit: Refund from 3rd Party HVACOverall Summary:With following the duct modifications recommended by Bradley, I have a SP on the upstairs unit of 0.77 (attached, measured by Bradley).  With not following the duct modifications recommended by Bradley, I had a 3rd party measure the duct as 0.78.  I've since opened the damper and reduce blower speed down one setting and now am at ~0.62 (~.35 on the return).  Having somebody from Bradley come out and HELP me get the brand new system that was installed functioning as best as possible two months after installation instead of simply blaming the duct system would have prevented all of this.  Instead I have two brand new systems with over $12,000 invested that I have little confidence in moving forward.  Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

The original complaint was that Bradley Mechanical did not convey service to my heating unit.  I bought a tune-up contract in July and at that time the service was for AC, draining the lines.  The Energy Savings agreement was not done as the heater would not run at all in October.  When I called, Bradley said "You would have to wait until January".  Why would I buy an energy savings agreement and feel satisfied when the owner yells that he could tell me where to go and call me racist vulgar names.  Is this what I paid 219.00 for?  Bradley agreed to refund the full amount of the contract $219.00, he refunded only $109.00 and in the letter he states that he keeps all his customers satisfied, but unable to do so with me.  Bradley caused the breech in contract by his unethical, threatening behavior.  When I tell people where I work about Bradley Mechanical they are outraged and some think I should call Channel 12 or the police department.  I hope this can be settled without any further involvement.

Revdex.com spoke with the business regarding the additional concerns the customer has at this time.[redacted] is half of the price the customer paid for the service tune up contract. The customer’s tune up was a promotional prices, the regular value is $299. They received [redacted] because the contact prices they paid is the normally the cost of just two visits, their contract if it had been fulfilled would have covered the cost of one tune up.The business was set to send a tech out when the customer called for their no heat concerns. However they refused to pay the diagnostic fee and cancelled the appointment. The customer’s next tune up, a cover charged, was not until January, any appointment before that would have a diagnostic fee as per the terms of their contract.