Brake & Alignment Specialists, Inc.

Revdex.com:
This letter is to inform you that Baker Nissan North has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/21/and assigned ID ***
Regards,

We have credit authorization from the customer here on file to pull creditIf you would like a copy of the authorization I will be happy to send it.Thank you,Paul ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me once my brother-in-law receives the $referral fee

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Will you please provide me with the Revdex.com fax # and cover sheet so I can send these documents to you. Thank you,Paul ***

We reached back out to Mr*** this morning but we were not able to reach himWhile we do not want any of our potential customers to be unhappy, we did not end up completing a transaction with Mr***, so we are not sure what benefit mediation would be in this scenarioWe are available during business hours Monday-Friday for a callThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
That is an absolute flat out lie on Baker Niassan partIt's not like we took delivery and then brought it back weeks later claiming items were wrong and demanding it be fixedI have a dealer "we owe" for the dent, it was there pre deliveryThe sales person made the appointment for the dent repair for roughly a week after we took the carLater that day I got a text message saying it was complete and to come get itThe very first thing I noticed when I pulled up next to it was the NEW SCRATCH in the exact same location as the dent and the clear coat finish was all swirly where someone tried to buff it outThe scratch wasnt that bad and only in the clear coatIt would have been a simple fix for their body shop to repairI was told by the salesman not to worry that they would make me an appointment with the auto repair shopThat's when we saw the new deep scratches all over the top of the center concsole (it's one long lighting bolt looking scratch that goes side to side from from to back on the right side of the shifter)I showed the salesman the scratches and asked him what happened and he told me that he had personally created those scratches while trying to vacuum the car out for usI sat down with the new car sales manager and the sales person and they offered me a $gift card to make me happyI told them I wasn't mad but I it was a brand new car and I wasn't going to let them buy me off with a gift certificate that it needed to be fixed or replacedThey huddled up and came back a few mins later and offered me free oil changes to which I declinedI was then give excuse after excuse as to why they don't want to fix it"The part costs too much and will take at least 4hrs to install" I replied that wasn't my problem, just fix YOUR mistakeNext I was told " we'll only do more damage than good trying to fix it"My reply was that they should have factory trained technicians working on cars and if that was their true concern they would never work on a customers car in serviceI asked them if that is what you would tell me if I came into your service shop with cash asking for this to be replcaced? I got no answer for thatI again told them I didn't want to be bought out and just wanted it fixedI was told that what I was requesting was above the new car salesman head and asked to leave, that I would get a call the next dayI became worried at that point and asked my salesmen for a new "we owe" for the damage he caused and sated I was afraid I was going to get screwed over on thisI was told there is no paperwork for this kind of thing and "not to worry, we won't screw you over"The next day, no call...Saturday no callMonday no call so I stopped by on my way home from work Monday to see what was up and was told sorry, it's the end of the month and the manager you need to see is too busy to speak to you; come back another dayI could see him just sitting at the front counter and didn't like that answer so I sat for an hour waiting for him to come see meHe never didInstead Brad *** came over and said They had no idea what I was talking about and the damage was not done by them and for me to leaveHe repeated over and over again that they just needed to stop trying to fix my car and stop there lossesHe made it seem like they've tried to fix my car over and over again and that I'm just an unsatisfied customerI only want the damaged they caused fixedbrad claims that he interviewed his staff and none of them know anything about this like I'm crazyI asked him to get the salesman and new car manger over so they could tell me that they knew nothing and he said he would not interrogate his people in the show room and again said they were not fixing my car and asked me to leaveSo let me ask you this Baker NissanWhy would you offer me gift cards and free services if you didn't damage my car? You tried to fix the dent one time and never tried to fix the center console, yet I'm so unreasonable that you "at some point we just need to stop trying to fix it"I am not satisfied with this response at allI'm a good customer and this was my second new car purchase from them this yearMy first experience went off without a hitch so I came back for a second purchase and was treated like a second class citizen

We have sent a check for the amount of $to the customer.Thank you,

Baker Nissan may call the number below during business hours or in the early evening. Thank you, *** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I appreciate the call backI look forward to hearing from the finance manager tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Good Afternoon,We have researched the issue and the *** *** will be paid shortlyPlease let us know if you need anything else from us, thanks!

I am sorry but we have given all the information that shows you authorized us to pull credit. Thank you,Paul ***

We would be happy to review the customers file in an attempt to work on an approval if they so chooseWe apologize for the lack of follow up after, that is not our policy, and the people responsible will be spoken to and appropriate action will be takenLet us know if there is anything that we can
do furtherThanks

Good Morning, We understand the frustration that the customer must feel regarding this issueAs stated before, our website is run by a 3rd party company, and occasionally mistakes are made with the "feed"The best offer that we could make on this vehicle is $less than Employee Pricing*** would be happy to provide a letter stating that this mistake was not made on purposeThanks

We did not add an additional $13,000, there was a difference between what your car was worth and your payoffYou had also purchased extended warranty, maintenance, and GAP that raised you cost on the vehicleI will have the Finance Director contact you tomorrowPlease let me know if I can
answer any other questions you may have. Thank you,Paul M***Customer Loyalty Manager# 281-897-

Good Evening, We apologize for the pricing that was listed incorrectly on our website. The website is run by a 3rd party company that pulls a feed from our inventory and occasionally a mistake is made. On our website on each vehicle page it states that it is priced by this company and that it is...

subject to terms and conditions. While we regret that he had to make such a long drive, if the customer would like, we would be happy to contact them and have a letter sent stating that it was a mistake on their part. our employee pricing on this car, We do value our reputation, and would offer this car at our employee price provided that this would satisfy the customers needs. Thanks.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  there is no fax number listed on the Revdex.com web site. Please attach the documents to this email.
Regards,
[redacted]

An appointment has been set with ours service department. We will see you then. Thanks.

Mr. [redacted] purchased a vehicle from us a few weeks ago. After taking delivery he notified us a few days after that he noticed a dent on the vehicle. We requested that he bring the vehicle in to have it repaired. The repair was completed and the vehicle was then delivered to him...

again. A few days after that took place he told us that he noticed a scratch on the car. The console issue was over a week after the vehicle was given to Mr. [redacted] the 2nd time. I have asked everyone personally that was involved in the repair of the vehicle if the scratch on the console was done during repair or if it was existing, all agree that it was done before  it was brought back for repair by the customer, not during the repairs. At no point was the amount of the repair an issue in the decision making process. We simply cannot continue to fix issues that come up weeks after the purchase of the vehicle when the customer has taken delivery of the car and has spent ample time with it. We will be happy to address the scratch that Mr. [redacted] states came from the repair of the dent, but we will not be able to repair other issues that come up once a vehicle has been delivered and finalized. We want our customers to be happy with their purchase, and as a gesture of good faith, we will address the scratch that Mr. [redacted] claims came from the dent repair, however, the scratch on the console was not created by us, so we will need to respectfully decline that issue.