Brake & Alignment Specialists, Inc.

Per the customers request, we have backed out the contract. She no longer has a valid contract on the vehicle just as she asked, Thanks!

We will be giving the customer the body piece to replace the broken one. Thank you,Paul

Good Afternoon,  We reached out to Ms. [redacted] several days ago to inform her that she is in fact approved on a car without a co-signer and would be happy to get her in to a vehicle. Please let us know if she is still in the market and would like us to help, Thanks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I will come in for a final attempt for a resolution on February 20, 2016 at 10:00 a.m., although Nissan was aware of the issue and the part that was needed onNovember 28, 2015.
Regards,

We would like to invite [redacted] to our service department to meet with the Pre Owned Directory and our Service Director so that we can get a grasp of the issue from the highest level possible and make an effort to fix it. Please let us know what day and time works best, thanks.

This customer was approved to purchase and be driver of [redacted]  When lender called for customer interview the customer ststed the vehicle was far the niece to drive.  As a result the lender cancelled approval based on the contract being fraudulant, Straw Purchase.  The customer never...

indicated other drivers were involved.  We explained this to the customer and ask them to return vehicle and try for another approval.  We do have signed authorization to pull credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....

 
They have made an agreement with me to send me a check for $403.11 on 07/14/2015. This payment for to cover the payment on the 2013 [redacted], plus the late fee, while the car was under their possession over 45 days. According to Mr. Dane W[redacted], the check was sent out on 07/14/2015. But not surprisingly, I have not receive a check from this business as of today. 
Regards,

Good Morning, We are sorry that you did not have a experience with our staff. Mr. F[redacted] or Mr. B[redacted] is available to speak on the phone most of the time during normal business hours, feel free to respond with a time that works or just call the store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I will see you in small claims court - luckily I'm allowed to sue for much more than $2,000 in that venue. You have until the end of the month to pay my damages otherwise I'm sure you're aware how much costlier this can get. You've wasted enough of my time already. 
Regards,
[redacted]

We have reached out to [redacted] and per her request, we have re-contracted her with the correct payment date.

We are sorry that you had a less than great experience with us. We do take this very serious and will have conversations with everyone involved and address them accordingly. We'd like to address some of the confusion regarding the certified warranty and offer a solution. A certified Pre Owned Nissan...

has 2 warranties, the Normal Certification and the Nissan "Wrap" certification. The Wrap warranty us an upgrade from the regular certification, but if the customer does not want that on her contract we would be more than happy to cancel it for her and have that money refunded to her lienholder. We can be reached by phone, email, or through the Revdex.com at any time to resolve this issue. Please let us know how you would like us to proceed. Thanks.

We need to speak with you directly since the contracts will be under your name. We will be here until 8pm tonight. Please call when time allows. Thanks.

Good Morning, After some more communication with our staff and analysis of this issue we have not found any new information that would lead us to believe that we were the cause for the interior scratch. We would be more than happy to address the exterior scratch that was alleged to be caused by the dent removal, however, we will not be able to assist the customer in the console issue. It is not a matter of costs to repair, simply a matter of responsibility. If the customer would like to have the scratch on the outside repaired we would be happy to take care of that for him. As for the gift card offer, we often offer our customers items like this as a thank you for their business or an apology for their inconvenience above and beyond anything else that we would do, its just a nice gesture, not meant as a "bribe" in any way. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  While I certainly sympathize that mistakes happen, it is concerning that this issue was not addressed for weeks despite numerous complaints. It is also concerning that I was told by one manager that this price was correct and that I should go in to test drive the car and put a deposit down.   Having said that, I do appreciate the apology. If the dealer makes a true good will offer at selling me the vehicle at a discounted price to settle this issue, I will be glad to resolve this issue. I can be reached at [redacted]Thanks.

We have resolved the issue with the customer and they are satisfied. Thank you, Paul M[redacted]