Brakeway

In order to resolve this issue Brakeway is willing to take $off of our labor cost to resurface the customers rotorsThe customer may go to any Brakeway facility and we will resurface the rotors for $Whenever the customer would like to get that taken care of he can call our main office at ###-###-#### and we would be glad to set him an appointment.Sincerely, [redacted] Customer service managerBrakewaye-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received only one phone call from Brakeway and I was unable to answer it initiallyI then attempted to call them back times to no availI left my name & number and also a brief message on the voice mailNo one has called me back or even suggested a solution to my complaintI am very frustrated and disappointed in the Brakeway CompanyI never imagined that they would give such poor service and care to my vehicleThis is the reason why I rejected the solution, because there never was one Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I expected no less from Brakeway - but I have left a trail of information so that other complaints filed against them will be given stronger considerationI truly feel they sabotaged my vehicle because they did not like being confronted about bad serviceI know I will never be near that shop again - and hope to have provided a warning to other potential patrons so they do not have to deal with the same aggravation.Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

I did not receive services as advertized Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: %

This customer went to another business and had repairs done at a higher cost, that was clearly explained were needed and was declined by the customerWe can not control what customers choose to do or not do to their vehiclesand we can not control what people choose to believe or what happens due to their choiceswe can only be responsible for giving accurate and honest informationIt does seem a bit Odd that the customer didn't receive the check in the mail until I uploaded the copy of information showing it had been sent when they were toldmaybe the mail was just running extra slow

I spoke to one of the Regiona Managers who assured me that they would replace the part missingand install it for freeI appreciate his willingness to get this issue fixed in a timely manner Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are sorry for any inconvenience this may have caused our customer. I am forwarding all of the customers' contact information to our district manager and he will contact the customer directly to get this issue resolved. If the customer should have any further questions or concerns all of our... contact information below. Sincerely, [redacted] BrakewayOperations ManagerOffice ###-###-####E-mail [email protected]

I spoke with Mrs[redacted] directly 2/1/and informed her we would have no problem refunding her for the amount she had to pay for replacing her brake padsMrs[redacted] is forwarding me the invoice for the parts she purchased and we will be processing her a refundI hope this has resolved the issue and that this complaint will be closed.Sincerely, [redacted] BrakewayOperations Manager

After reviewing the paper work from the repairs Mr [redacted] had done I show that we did rear brake shoes, rear hardware, wheel cylinders and replaced drumsMr [redacted] stated in his complaint that he was charged for resurfacing a rotor but according to his paperwork there is no such charge It's also documented on the paper work the we were unable to take the front wheel off due to the condition of the lug nuts, Mr [redacted] stated in his complaint that we damaged the lug nuts but from what I'm seeing the vehicle came in with the lug nuts already in that conditionUnfortunately from what I'm seeing on the paperwork I do not see what we as a company did wrongI will be including a copy of the receipt for the repairs Mr [redacted] had done with our companyAll the work is clearly documented and in the comment box is where you will see the description of the lug nutsThank you for your assistance with this matterSincerely, [redacted]

We use protective mats to help prevent the customers floor from getting dirty I highly Doubt anyone would steal a single floor mat to a Toyota Yaris or any other vehicleHowever If you can provide the receipt for the floor mats you had just purchased we can compensate for customer satisfaction

Tell us why herewe can not control what people choose to believe or say they believe or their actionsOur invoice that was acknowledged and signed by the customer stated they needed rotors and the customer declined to have that repair done by usThey did chose to have another shop replace the rotors at a higher cost months after we recommended to replace themWe have mailed out the check to the name and address that was given by the customerThe customer has used several different names and that may have created an issue for them if the wrong information was givenbelow is a copy of the email explaining when checks are sent outunfortunately I do not have a copy of the phone conversation explaining the same thing.*** ***Feb 8to***our billing department only sends checks out every other week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***no they never gave me any refund as promised I gave him my full nameI spelled it out to himI also gave him the correct address they never sent out any refundIf so then I didn't get it and it did not come to the address that I gave to himIf he want to he could run a trace on the checkThey did not intend on giving me any refund at allIt's been over a monthEvery time I talk to these people I get different answers

we will be contacting you to verify the address to send a check

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

We are sorry for any inconvenience this may have caused the customerI will forward all this information to the district manager and he will contact the customer directly regarding this matterThank you for your assistance with this matter
Sincerely,
*** ***
Operations
Manager
Brakeway

We do apologize for any inconvenience this may have caused Mr.***I have forwarded all of Mr.***' contact information to our district manager ***The DM will be contacting Mr.*** directly to resolve this issueIf Mr.*** has any other questions or concerns I will provide all of
my contact information below if he would like to reach me directlySincerely,*** *** Customer service managerE-mail: ***Phone # ###-###-#### %

We are sorry for any inconvenience this may have caused Mr *** ***After reviewing the Revdex.com complaint I have contacted our district manager *** and I have forwarded him Mr***'s Revdex.com complaintI also forwarded the district manager invoice # *** & Invoice *** which
lists all the repairs Mr*** had done at our Brakeway facilityOur district manager *** will be contacting Mr*** directly at one the phone numbers Mr*** provided on the Revdex.com complaint to find a resolution for this issueAgain we sincerely apologize if this has inconvenienced Mr*** in any wayWe at Brakeway take customer service very seriously so we will try to rectify this situation as quickly as possible
Sincerely,
*** ***
Customer Service Manager/Operations Manager

I will get in contact with the district manager again and have him get in touch with the customer immediately

We sincerely apologize for any inconvenience this may have caused Mr*** and Ms***I have forwarded all the complaint information to our district manager *** ***He will be contacting the customers directly with the contact information they have provided in this complaintWe will all
do our best to get this issue resolved quickly and efficiently for the customerIf the customer would like to contact me directly with any other questions or concerns all of my contact info will be provided below
Sincerely,
*** ***
Brakeway
Operations Manager
Office # ###-###-####
*** ***

on 6/27/this customer came in with the brakes grinding due to being worn past the brake material and a contaminated system due to someone putting motor oil or other non brake fluid into the master cylinderwith the customers approval we replaced the front and rear brake pads, resurfaced all
rotors, rebuilt the front calipers with new pistons and replaced the master cylinderthe customer did not want to replace the hoses due to expense or the rear calipers that were rusted with stuck/damaged slide pinswe flushed the system extensively to remove contaminant and airOn 5/29/17, years after the work had been completed the customer called to bring the vehicle in and it was explained that that location had been booked up with appointment however if he could drop it off we would get to it asapthe customer declined stating we should put him in front of the other customers that had already made appointmentsThe customer then decided to bypass the shop and call center that had explained the same and set an online appointment that is done through a third party and doesn't account for what has already been scheduled or what is in the shop (which we are working on fixing)when the customer came in on 5/30/we performed an inspection to determine the issue he was having with the brakesit was found the hoses were still needing to be replaced as they had swollen due to being contaminated and wont allow the calipers to release properly causing them to stay appliedit was also found the front pads had been worn again past the brake material and ground into the rotorsthe customer again declined to repair the hoses and other needed thing due to neglectwe did replace the pads under warranty however the issue with the hoses and other parts that were declined were never replaced per customers wisheswe have provided the service the customer approved and homered our parts and labor warrantyIf the customer wishes we will be more than happy to repair the issues found during inspection at the discounted price he was given