Brand X Ramps

After carefully looking into *** *** history and concerns we found that not only have we diligently tried to get items covered from the extended warranty company but also have given many good will discounts and would continue to assist when possibleThe current concern however, is unrelated to
the previous concerns *** *** had with the vehicleAdditionally at this time we found that the third party warranty purchased is now expiredThat being said we will again try to assist in any way we can within reasonWe will be reaching out to *** *** to try to come to a suitable resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] my only problem with this bill is I'm being overcharged $499, a employee said I gave him Arthur is a shin I did not give them authorization to do the repairs on my hood
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the non communication by our employeeThe customer was able to come into the dealership over this past weekend to fill out the paperwork necessary to cancel the warrantiesPaperwork was back dated to original lease end date to ensure maximum refund and all paperwork has been
submitted to the warranty companies and we are awaiting the issuance of the refund from themOnce received we will forward to the customer

In response to the above complaint...ON 12/**/the Customer, *** *** came in to BMW of Freeport Collision center to drop off his Mercedes Cfor repairsWe advised the customer at that time that we could not touch the vehicle until GEICO came to inspectMaurice M*** fromM GEICO came
to us on 01/**/for the initial inspection and at that time we advised *** *** that the dollar amount ($3372.30) and repair time of days would change once we dismantled the vehicle and inspected for additional damageGEICO was at our shop more times (1/*/($625.49), 1/**/($711.49), 1/**/($245.61) to inspect additional damages found by our technicianOn 1/*/Dave contacted *** *** regarding some unrelated damage to his hood and advised him of the cost to repairAt this time repairs were put on hold pending customer authorization (1/**/16.) Repairs to the vehicle were completed on 01/**/however the customer had not yet received the final supplement check from GEICOMr.Smith chose to pick up the vehicle on 02/**/16, at that time *** *** paid both the insurance portion as well as $out of his pocket for unrelated damage which he authorized repairs onGEICO PAID $FOR THE COLLISION REPAIRIN REGARDS TO THE ENTERPRISE RENTAL, BMW FREEPORT COLLISION CENTER IS NOT RESPONDSIBLE FOR NOR INVOLVED IN THE RENTAL PROCESSTHE RENTAL AND CHOICE TO PURCHASE RENTAL INSURANCE IS HANDLED BETWEEN THE ENTERPRISE AGENT AND CUSTOMER (AND INSURANCE COMPANY IF APPLICABLE) AT THE ENTERPRISE BRANCHTHE COVERAGE PER DAY ( SIZE OF VEHICLE) ALSO DEPENDS ON THE CUSTOMERS POLICY AND HAS NOTHING TO DO WITH USANY PROBLEMS REGARDING THE RENTAL CAR SHOULD BE HANDLED DIRECTLY THROUGH ENTERPRISE RENT A CAR

Customer came in and spoke to our Finance Manager who explained the options available and customer is happy keeping everything as is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom it may concern,
On December [redacted] 2016 this vehicle was brought to us with a concern of Drive Train Malfunction light on. It was determined that the engine needed replacement due to many timing faults and metallic shavings found in the oil. The customers 3rd part insurance company was...

contacted and after many days of working with the insurance company, a Used Engine and Turbos was authorized. During the time period of 12/**/16 to 3/**/17 the customer was supplied a new BMW loaner vehicle to use.
On April [redacted] of 2017 the vehicle was brought to us with a concern of check engine light on. It was determined that the plastic intake manifold was cracked. This manifold came with the Used Engine supplied by the insurance company. Once again the customers 3rd party insurance company was contacted and a new intake manifold was approved and installed. At the same visit the customer stated that the vehicle was using more oil than normal. Upon that diagnosis it was determined that the used oil pan from the engine was leaking. This part as well was authorized by the 3rd party insurance company and replaced. It was also diagnosed that a used coolant pipe was leaking which was also authorized for replacement by the insurance company.
It was decided by the insurance company to supply used parts instead of using new BMW parts which would carry a two year unlimited mileage warranty. The customers issue should not be with the dealer but with their 3rd party insurance company that they chose and paid the premium to. BMW of Freeport was simply following the instructions of the customers insurance company.
There is no way of knowing or predicting what kind of performance a Used Engine will have in the future. The insurance company is quite aware of this. Once again this was not our decision to install a used engine. We are not sure why the customer would ask to be reimbursed for something the insurance company paid for?
The customers 3rd part insurance company is GWC.
Thank you
Dave C[redacted]
Service Manager
BMW of Freeport
MINI of Freeport
Office [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved Nother resolved.First of all BMW only responded to this complaint because it was elevated to Attorney General.  That said, when I was pressured by the salesman to buy this extended warranty (nothing was ever covered to date) for around $3000, and the maintenance plan (nothing except two oil changes covered) for around $3000, I was told everything would be covered, including brake jobs. I mean after all it was a lot of extra money so I took hI'm at his word.That said, BMW can say whatever they want but I would swear in front of a judge that this is what I understood. Anything short of complete reimbursement of my would not be acceptable. Furthermore Mr C[redacted] states that there were certain repairs that were normal wear and tear. I would ask him, why wouldn't "normal wear and tear be covered under a maintenance plan. I'll answer for BMW, because it's basically a bogus plan that will never cover anything unless you take a legal route. More to come.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our representative Chris C[redacted] has been in contact with [redacted] regarding her claim. He was able to clarify for her the difference between the 2 warranties that were purchased. One being an extended factory warranty (expiring 08/2018) and the other being a Maintenance plan (expired). It was explained to her that Tires, brakes, normal wear and tear items are not covered by any extended warranty companies. However the $900.00 repair that was done with us should have been covered by her extended warranty and Mr. C[redacted] is working with the warranty company to get [redacted] reimbursed for this repair. Additionally he will be looking into the repairs done outside our facility to see if he can get those covered for her as well. We will continue to assist [redacted] in getting her claims processed.

Currently Mr. P[redacted] is in a courtesy vehicle while we work on the issue with his vehicle key. The Service adviser Kevin will continue to keep in contact with Mr. P[redacted] until the vehicle is fixed to the customers satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The employee at Hassel. Who sold me the Mini Cooper Hardtop S led me to believe that the “Total Warranty Service,” was a standalone product when I purchased it and it took effect the day I took possession of the vehicle. After getting the run around for four months by Hassel Mini’s employees. Once I filed a complaint with the Revdex.com, that's then someone from Hassel contacted me and got serious about resolving this issue.  It was at this time I was informed that I was not eligible for a refund for service warranty because the warranty began the day the vehicle was “[redacted]” which was three years t I took ownership of the vehicle.  Hassel employee ask me sarcastically “[redacted]? I asked the Hassel employee if I was not entitled to a refund why did the employee whom sold me the service warranty have me file a cancellation request. Allow me to describe the eleven hour ordeal before I began signing the numerous papers presented to me. I had arrived at the dealership about 11:00 AM and began signing for the car about 9:30 PM. I was exhausted, I haven’t eaten all day and went to get home and have something to eat. So, as the employee presented me the papers I need to sign, I signed them one after another. I feel I was manipulate and take advantage of my physical and mental fatigue.   Allow me to point out the employee who sold me the warranties is no employed with Hassel.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My car might have been a salvage car but I have never encounter any issue with my car, I have been to more than one bmw dealers b4. And was never humiliated and was talk down to because my car was a salvage, which I encountered at this Particular dealer. From the very moment I step in, they are very racist and speak down to black people. Which I even took up with the manger his self and when I asked for another manger he told me there was no other was no other, I said there has to be someone there thats higher than you he said no, so I then addressed the situation to him how customer service there was very nasty and I would never do business with them ever again, his response to me was he apologize and please rethink it in your heart, cause he knew he was wrong I never stated all of this cause I just wanted my car back the way I gave it to them working. I have read they reviews after and have spoke to people who has been there and realized how bad there views are and this is a common thing for them.  My car might be salvage but I have never gone to any other dealer and fell like I was in a nut shell or I did not belong there cause I was not driving a 2016 car.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have been working with [redacted] to address his concerns. The vehicle in question is currently in our shop being repaired. After the most recent communication between our service manager and [redacted] we believe we have reached an amicable agreement with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] yes as you can see on 1/**/16th david stated that he was waiting on authorization to repair damage to the hood from the pictures that I sent you, there's no damage to my hood. Also look at the diagram, that was given to me that day I brought my car in. There's nothing that I.. sign giving this man authorization or permission to do any separate work on my hood look at the receipt
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to customers rejection... Customers check has been mailed. Thank you.

After review of [redacted] complaint we have found that the issue regarding the Bluetooth could in no way be related to the oil service performed however we did our best to assist [redacted] with her Bluetooth issue. We examined the vehicle history to find the vehicle is a salvage. The module...

in the trunk that controls the Bluetooth is rusted causing the Bluetooth to be unresponsive. That being said we attempted a battery reset anyway to see if that would help the issue which it did not. All of this diagnostic work was done as a courtesy to [redacted].

We have made several attempts, both by phone and email, to reach [redacted] to discuss his concerns. to date we have not heard back from him. Please see below for our response…   We have issued a stop payment on the refund check that [redacted] has not yet received and upon receipt of a valid address from him we can overnight that out to him.  Please see attached copies with our notes explaining [redacted]’s other concerns… Concerning the repair order in question where [redacted] thinks he was being charged 5000 hours for the repair of his 2008 Mercedes Benz shows that the number is merely a labor Op code which we need to prepare a repair order.  Also in the attached please find noted on page 4 of the Geico document the actual amount of hours needed to repair [redacted]’s 2008 Mercedes Benz. Concerning the additional work performed… [redacted] did give a verbal agreement to our employee Dave for the work on the hood of his 2008 Mercedes Benz please see our documentation attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I Spoke with Christoper Carima Pre-owner Director on Monday, April [redacted] and he agree to pay me back a ½ of the repair invoice of $911.33, they will return me $455.50 but I haven’t receive the check yet.One again thank you so much for take care this matter.[redacted]