Brandon Electric

This letter is in response to [redacted], from [redacted] in regards to his 2015 [redacted]. I can assure you that every customer complaint is diligently handled within every department of this Company. Any concerns that Mr. [redacted] has had with his vehicle have been addressed by our service...

department. All verified manufacturer defects have been repaired per FCA guidelines. In the event that Mr. [redacted] believes he has a manufacturer defect with his vehicle we will certainly continue to take every step to address his concern. Mr. [redacted] also has the ability to have any [redacted] dealer inspect vehicle for any warrantable concerns that he may have. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with any questions or concerns. Sincerely, Christopher R.  Service Director FX Caprara Car Companies

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The FX Caprara car company that this was for is, FX Caprara Auto Sales, [redacted],Ny [redacted]. Phone number ###-###-####.
Regards,
[redacted]

I have reviewed our sales logs and I believe this complaint and complainant are referring to a different store and not the FX Caprara Chevrolet location. I am the Manager and have never met the complainant nor did I have a discussion with him in regards to a [redacted]. I would be happy to try to...

assist if the complainant can provide additional or more detailed information. Thanks, Jamie G.

This issue has been reviewed with the customer several times. the vehicle history, vehicle computer, train of ownership, Manufacturer history and [redacted] history all verify that the vehicle's odometer is accurate and without discrepancy. Customer's complaint has no basis or merit.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is the second response to [redacted], from [redacted] in regards to his 2015 [redacted]. As per the initial response all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made to duplicate any customer concerns by this dealership.  This dealership has at no time noted any manufacturer defects with the side doors.  The complaint about the vehicle being "jumpy" appears to be a concern that was not mentioned to this dealership. Customer did express a concern that the vehicle was shaking and whining all the time on 06/08/2016 with 8.925 miles at which time there was no manufacturer defect noted with the vehicle. No driveability related issues were mentioned on the three following visits by the customer. The customer did show virtually all interior seat mounting bolts to myself that are simple oxidation that are well within normal. Again, in the event that Mr. [redacted] believes he has a manufacturer defect with his vehicle we will certainly continue to take every step to address his concern. Mr. [redacted] also has the ability to have any [redacted] dealer inspect vehicle for any warrantable concerns that he may have. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with any questions or concerns. Sincerely, Christopher R.

Revdex.com spoke to Karl at business and the following was relayed: I spoke with the customer today and confirmed that she did receive the money that had been sent back.

I apologize for the delay in responding back to this complaint, but our office manager at our [redacted] store, "Stephanie T.", who has been in communication with Mr. [redacted] in reference to his complaint of having to pay extra interest on his loan until his lien holder was filed correctly on his...

new title, has been waiting for documentation from Mr. [redacted], so I've been waiting to respond until Mr. [redacted] had produced the documentation we need to reimburse him for his inconvenience. Due to an error on our part we are going to reimburse Mr. [redacted] for the extra interest on his loan he had to pay, while the lien was being corrected & filed properly, and Stephanie is just waiting for Mr. [redacted] to provide her with the paperwork showing the exact amount of interest he was overcharged from his bank so we can reimburse him correctly Mr. [redacted] was in the process of gathering that information for Stephanie and once we have it, we will reimburse Mr. [redacted]. This should close this complaint with the Revdex.com. Respectfully Ron L. F.X. Caprara Corporate

Mr. & Mrs. [redacted]'s meet with F.X. Caprara management and worked out a solution that resolved their complaint that they had filed with the Revdex.com. We ended up trading them out of the 2005 [redacted] they were having problems with, and took delivery of another [redacted] Monday 7/13/2015. This...

satisfied Mr. & Mrs. [redacted]'s complaint with us. Respectfully Ron L. F.X. Caprara Corporate

Sorry for the delay in responding as I was waiting for our General Manager (Jamie G.) at our [redacted] store to contact the customer, and I have been away on personal matters. As you see by the recent email response I received from Mr. G. on 6/18/2015, they have spoken to the customer and are working...

with them to correct some unfortunate concerns that have arisen since the customer took deliver of the vehicle, and when these items have been corrected, the customer has stated that they will be satisfied and close this case with the Revdex.com.

This is [redacted] attached is a copy of my [redacted] report which clearly states The [redacted] was a Canadian fleet vehicle. This was never disclosed to me, want fx Caprara to pay this vehicle in full, pay back all payments I made, reimburse me travel expenses. Also the $43.19 it cost me for this...

report. [redacted]. https://www.[redacted].com/.

Sorry for the delay in responding back to this complaint. I was away all last week due to family health matters. I am in the process of investigating this complaint and will respond back with more details once I have all the information in regards to this complaint. Respectfully Ron L.F.X....

Caprara Corporate

I an responding back to Mr. & Mrs. complaint they filed with the Revdex.com. After receiving the complaint, I reviewed the complaint with Billy Caprara himself who was not aware of this situation. Billy Caprara instructed me to get hold of Mr. & Mrs, [redacted] and assure them we would correct...

their concerns with their 2009 [redacted] truck they had purchased from us.I was finally able to reach the [redacted] on Monday evening 8/17/2015. The phone number that was on the complaint was Mr. [redacted] cell phone which he works construction during the day and unavailable to be reached. Mrs. [redacted] went over everything that had happened with me and what other concerns had come up with their truck since then.The next day I had a flat bed truck pick up Mr. & Mrs. [redacted] truck in their driveway, being their was a issue with putting gas into the truck. When the truck arrived Tuesday afternoon, I had our [redacted] Service Manager "Ms. Lori M.", call Mrs. [redacted] as we now had Mrs.[redacted] day time phone and go over completely again the concerns they were having with their truck so we could correct them. Billy Caprara himself was involved every step of the way on this complaint to insure the [redacted] would be given top notch support. We were able to get the [redacted] truck into our shop mid day Wednesday and had one of our [redacted]/ [redacted] certified technicians go one by one through each concern. He corrected the fuel tank issue as it was just an alignment and clamps being tightened to insure their were no leaks occurring, which corrected the putting gas into the truck. We also found that the serpentine belt was in need of being changed as it was making a very loud noise, so we replaced the belt at no charge to the[redacted]. Mrs. [redacted] also stated that the A/C on the truck was not working, so I had the technician do a complete check over of the system and after testing the system, we found that the A/C needed recharging which we did and the A/C is now working to factory specifications. Ms. M. stayed in touch with Mrs. [redacted] all along the repair process to keep her and her husband up to date with our progress and she coordinated having the truck delivered back to Mr. & Mrs. [redacted], at their house, so as not to further inconvenience them. Being the person Billy Caprara is, and the problems Mr. & Mrs. [redacted] had with their truck, Billy did not charge them anything for all the concerns that were addressed for Mr. & Mrs.[redacted]. This should complete this complaint with Revdex.com

This letter is in response to complaint ID: [redacted] from [redacted] in regards to his 2015 [redacted]. As of this time all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made by this dealership for Mr. [redacted] to include repairs made on his...

vehicle under goodwill (as the base manufacturer warranty has expired), and the making of two car payments for any inconvenience. Mr. [redacted] has been provided alternate transportation any time that his vehicle has been to this dealership at either the manufacturer's or dealership's expense. Our records certainly do not indicate that the vehicle has been in the shop for 2 to 3 weeks a month as he has indicated in his response. FX Caprara makes every effort to satisfy all our customer's and I can assure you that this has taken place with Mr. [redacted]. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with
any questions or  concerns. Sincerely, Christopher R. Service Director FX Caprara Car Companies

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The car hasn't been fixed. It was storming outside and my door opened with my infant and toddler in it. My car doors have been open while returning to it with things stolen out of it. The car is still jumpy, which wasn't fixed last year. I've had problems with the vehicle since the second day. The rust in the vehicle has gotten worse, it's functioning is also decreasing. I was given the option of them to buy the car back, now I'm getting the run around.
Regards,
[redacted]

Revdex.com spoke to Scott at business and the following was relayed: The individual looked at multiple different vehicles on the lot. He was not willing to come inside the dealership and there is no paperwork or anything that we have that anything was agreed to. It appears there was a misunderstanding or confusion somewhere with all the different vehicles looked at. He showed up here with a check and insurance cars for a specific vehicle. We do not know where he got that price. We can not sell a car that cost us $17,000 for $10,000. We did offer to help him with the financing. We would like to help him if possible.