BrandShop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to note, however, that the item was returned, which was the basis of the complaintI appreciate, however, that the company returned my moneyThank you to the Revdex.com for your help Sincerely, [redacted] ***

March 2, Revdex.com ** *** ***
class="InsideAddress">*** ** *** Attn: *** *** Dear Ms*** Please let this letter serve as our official response to your request for information regarding a customer complaint #*** concerning *** ***The burners have been shipped on 2/15/at no charge. If there is any other information you require, please do not hesitate to contact meSincerely, *** *** Manager, Customer Contact Center BrandShop

Complaint: ***I am rejecting this response because: all shipping and tax charges was included in the total then was charged for what ?Sincerely,*** ***

Our apologies for the delay in resolving *** *** complaint. For the vending machines, we use a third party for fulfillment that requires return authorization procedures. Although, we immediately requested them, our vendor was delayed in responding to our numerous requests and
status concerning the return. The return was received back and a full refund has been issued to *** *** on 2/13/in the amount of $217.49. We will be reviewing the delays with our vendor to better improve the customer experience.
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Complaint: ***
I received your email today concerning my subject complaint with a company responseThe company that is responding to the complaint (BrandShop) is different from the one I filed on (*** * *** ***)Is there something mixed up or has the company changed their name? If it is the same company I filed on, then I would be willing to accept their offerBut I believe there is one problem, they cancelled my order with the part numbers that I neededHow are they going to fulfill my request? It's funny but their response to the complaint is similar to when I would call them about the order "it will ship at the end of the month"This I was told repeatedlyThat never happened and then the order would be cancelledThey would make me place a new order with all the same information because they did not retain the information that was already submittedSo how do they know which parts I ordered and need? The reason I'm sending this is I would like to respond favorably to the "Accept Business Response" but I seriously doubt they will fulfill their obligationI would hate to close this case without seeing some positive results Sincerely *** ***

In reviewing *** *** complaint, the follow up action of ensuring the shipping was completely refunded was not done. We will be reviewing with the agent he spoke with, so this does not occur again. We have issued the refund of $to *** *** credit card

We stand by our response *** *** had to enter a promotion code into checkout to redeem the offer, so she was aware of the terms, if she chose to read themThe disclaimer on the offer was as follows:
**While supplies lastOffer expires 8/24/Excludes sale
itemsEnter
discount code SUMMERat checkout to receive savingsSome restrictions
may applyOffer may not be combined with other promotions and may be
terminated at any time without notice
*** *** continues to acknowledge she was adding items to her cart that were clearly out of stock at the time of her order We shipped the only available item that she submitted on her order. Since *** *** was only charged $for her transaction that is what she was refunded even though the merchandise was shipped She was not charged or billed anything additional from our organization. We no longer stock *** products and can not offer any other solution. *** *** was refunded in full and at this point received free product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** *** We do apologize for any confusion. A credit was issued for the $on 3/22. There may be a confusion with the model you have and the part you need. I would suggest contacting *** parts department at ###-###-#### to verify the part you need. Thank
you Shannon Cuisinart Webstore

We have issued a full refund to this consumer and the items do not need to be returned

Hello. The total order charge was $19.86. A credit for the product has been issued for $and I have just credited back the remaining $7.38. Refund has been issued to the card on file
Thank you
Shannon

We stand by our response *** *** had to enter a promotion code into checkout to redeem the offer, so she was aware of the terms, if she chose to read themThe disclaimer on the offer was as follows:
**While supplies lastOffer expires 8/24/Excludes sale
itemsEnter
discount code SUMMERat checkout to receive savingsSome restrictions
may applyOffer may not be combined with other promotions and may be
terminated at any time without notice*** *** continues to acknowledge she was adding items to her cart that were clearly out of stock at the time of her order We shipped the only available item that she submitted on her order. Since *** *** was only charged $for her transaction that is what she was refunded even though the merchandise was shipped She was not charged or billed anything additional from our organization. We no longer stock *** products and can not offer any other solution. *** *** was refunded in full and at this point received free product

Hello. Order is shown as delivered on 8/18. Confirmation was sent to the customer on 8/15. Credit has been issued for shipping charge. Thank you Shannon Please reach out with any further questions or concerns.
###-###-####***

In reviewing the complaint from the customerthey submitted orders to our websites with delivery to different customer names: *** *** *** *** *** *** ***. One order could not be validated against the billing information and was canceled in our system. The other orders
were processed and shipped. The customer placed different orders independently on our website. The $fee was a charge applied to all orders that included the shipping fee of $plus the applicable sales tax of $for shipping to addresses in *** ***. The shipping and tax information are clearly listed on our site and are applied. There were no free shipping offers on our site and sales tax applies to all orders shipping to *** *** state. We did receive a return on one order and refund for the cost of goods and tax was refunded to the credit card used for the transaction. We will refund the $on that transaction for the shipping and handling fee, so the customer was refunded in full for the transaction. We can not waive sales tax on an order

Complaint: ***
I am rejecting this response because: I STILL have a charge on my card from you peopleFunny how you found and pushed though my order for DOUBLE the price only after I had to file a Revdex.com complaintYour customer service is a joke
Sincerely,
*** ***

Please let this letter serve as our official response to your request for information regarding a customer complaint #*** concerning *** ***A credit for shipping has been issued and the remainder of her order is scheduled to ship out tomorrow. If there is any other information
you require, please do not hesitate to contact meSincerely, Shannon P*** Manager, Customer Contact Center BrandShop

From: Shannon P[redacted] Sent: Friday, January 19, 2018 10:00 AM To: [redacted] Subject: RE: [redacted]   Hi [redacted]  We are currently looking at ways to update our inventory system.  Communication to the customers is being...

researched and we are looking at ways to improve.  She has been credited for the order.  The order shipped in error.  She can keep the item.

From: [redacted] Sent: Wednesday, January 31, 2018 12:19 PM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Hello [redacted],    Thank you for your...

email.    Shortly after filing the complaint, after getting a reply from the company that was identical to the ones they sent me several months ago, I mentioned in an email to them that I had filed the complain with you.    Within about 30 minutes, they had both written and called me in an attempt to resolve the issue.    At this point, I have not responded to them. I would prefer that all communication with the company be mediated by the Revdex.com. It seems obvious to me that after months of giving me incomplete answers and refusing to read my emails carefully for details or refund my money, they were spurred into action only after I mentioned a complain had been filed.    I think this in inexcusable and contemptible behavior on the part of the company --they provide real customer service only after knowing they have been reported. I would like all further communication to go through the Revdex.com so both the complaint and my history with the company is on record with you. I think their attempts are last-minute run-arounds to avoid having a complaint on file--a complaint that is justly deserved.    I know the whole point of filing a report is to reach resolution, but I would prefer that the Revdex.com be the mediator in that resolution.    Is this acceptable?    [redacted]

We show a full refund was issued to this customer on 2.8.2018