BrandShop

A no charge order has been placed to ship next day.  Thank you Shannon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received notice of the refund a few days after I made the complaint.  I have not seen the refund on my...

credit card.  I will check the next bill and let you know if it does not appear.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I do want to note, however, that the item was returned, which was the basis of the complaint. I appreciate, however, that the company returned my money. Thank you to the Revdex.com for your help. 
Sincerely,
[redacted]

In reviewing Mr. Anderson's complaint, an order was placed with us on 12/5 online.  During that time, we had a sale on closeout merchandise.   These items are no longer in production and were offered at $5.00 price. The sale was while supplies lasted and orders were fulfilled as they were...

received.  In addition to the close out items, they ordered additional items, some of which were out of stock.
On our site we do state our policy:
We do accept orders for out of stock merchandise. Out of stock items
usually ship within 10 business days. Orders with items on back order
are held until they can be shipped complete. If you prefer not to place
an order for an out of stock item, you may utilize our "Email me when
available" feature to be notified as soon as the product becomes
available. To use, just access the product page of the item, you wish to
order, and choose the "Email me when available" option. Enter your
email address and submit.
When the order was ready to ship, the items ordered at close out were no longer available and were canceled from their shipment.  The balance of the order shipped.  On 1/10, Mr. Anderson contact us, we explained our policy and also that we could not supply the product any longer because it was not available.  We offered Mr. Anderson a 15% discount and free shipping on any other items that he may want instead.  He did not accept the offer.  We also issued a call tag to return the items that he no longer wanted that has shipped and a refund was processed.
If additional information is needed in regards to the complaint, please let us know.
Thank you

"Calibri","sans-serif"; font-size: 11pt;">Please
let this letter serve as our official response to your request for information
regarding this customer complaint.
 
I have replaced the order at no charge with expedite shipping.  The parts are expected to ship at the end of the month.  Again there will be no charge for your order and no charge for the expedite shipping. 
 
If
there is any other information you require, please do not hesitate to contact
me.
 
Sincerely,
 
 
Shannon P[redacted]
Manager, Customer Contact Center
BrandShop

In reviewing Mr. [redacted]'s complaint, he had sent us a check for a watch and it was entered into our system on 11/18. He contacted us on 11/24 to cancel the order. The refund was actually issued in our system on 11/28 for $350.00. It was not mailed on that date as a representative advised. ...

11/28 was the date the check generated in our system. Based on bank records, the check was cashed by Mr. [redacted] and cleared on 12/17.  At this point, Mr. [redacted] has received his refund in full.  If you need additional information concerning this complaint, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided all (5) parts required are received.
Sincerely,
[redacted]

Dear [redacted]

"Calibri","sans-serif"; font-size: 11pt;"> 
Please let this letter serve as our official response to your request for information regarding a customer complaint [redacted]
 
[redacted] order was delayed in processing due to an error in the price on her order.  The authorization was requested for more than what the order was for so the system rejected the order.  We were not made aware that the order rejected and we were unable to locate the order in the system because of the error.  The order did not download into our system.  Our team was able to locate the order and push it through to be viewed.  The authorization was reversed and the order has been cancelled. 
 
A credit is not necessary and we do apologize to the consumer for any inconvenience. 

 
If there is any other information you require, please do not hesitate to contact me.
 
Sincerely,
 
 
Shannon P[redacted]
Manager, Customer Contact Center
BrandShop

Dear [redacted]
We do apologize for any confusion.  A credit was issued for the $7.20 on 3/22.  There may be a confusion with the model you have and the part you need.  I would suggest contacting [redacted] parts department at ###-###-#### to verify the part you...

need.  Thank you
Shannon
Cuisinart Webstore

This issue was actually resolved by the company to my expectations. They fully refunded my order. Can you please update this complaint to regard that resolution? Thanks.

Hello.  The total order charge was $19.86.  A credit for the product has been issued for $12.48 and I have just credited back the remaining $7.38.  Refund has been issued to the card on file.  Thank you Shannon

In reviewing Mr. Denson's complaint, he had ordered a $400.00 watch from our website on 3/19.  On 3/27, he contacted us to state that the watch he received inside the packaging was not the one he ordered.  He gave us a module number from the watch and the operator manual that was...

included.  We also requested a picture of what was shipped.   The watch received was $24.95.  All watches are packaged in the factory and are sealed, so we needed to investigate what had occurred and insure our remaining inventory contained the correct watch.   We had not heard a complaint like this before.  Within 2 hours of his initial call, we had investigated and contacted Mr.  Denson back and offered to send out the correct watch with a return label to get the incorrect one back.   He declined the reshipment of the watch and has requested a refund instead.   A return label has been sent and we are waiting on the return of the watch shipped.   A refund in full has been issued to his credit card on 4/8.
If you should need additional information regarding this complaint, please let us know.

Complaint: [redacted]
I am rejecting this response because:
This is not a suffiecient response. The items were still available to be added to my cart and the order processed. I have pasted a copy of the receipt below. Crediting me $3.29 does not compensate for the $185.29 of products I order for the cost of $55.59. Like I mentioed in my initial complaint - the company left the products on the site available to be added to cart to be purchased. Under each item there was a disclaimer "out of stock items will be shipped within 10 days", there was no disclaimer on the receipt that items could be cancelled.
I also filed  a complaint with [redacted] to bring to their attention customer dissatisfaction with this experience and Suresource. I have relayed my experience on 15+ websites (mothering, teaching, sites that advertised the sale) telling other how I have file Revdex.com complaints.
 
Dear [redacted],
Thank you for ordering from [redacted]!
Pending the authorization of your credit card, we will ship your item(s) and
your credit card will be charged at the time of shipment.
Your order number for the merchandise below is #[redacted] and it is currently
being processed. Once we ship your order, you will receive a shipping
confirmation email as well.
Your order summary is provided below. We hope you enjoy your purchase!
Sincerely,[redacted] Customer ServiceSpecial Offers and
Promotions!
Be among the first to know about special sales and offers when you sign up for
the [redacted] email list. Click here
to join.Dear [redacted],
Thank you for ordering from [redacted]!
Pending the authorization of your credit card, we will ship your item(s) and
your credit card will be charged at the time of shipment.
Your order number for the merchandise below is #[redacted] and it is currently
being processed. Once we ship your order, you will receive a shipping
confirmation email as well.
Your order summary is provided below. We hope you enjoy your purchase!
Sincerely,[redacted] Customer ServiceSpecial Offers and
Promotions!
Be among the first to know about special sales and offers when you sign up for
the [redacted] email list. Click here
to join.
 

Your Order Summary:




ORDER NUMBER: [redacted]

Shipping Address:[redacted]
[redacted]
[redacted]




















































Qty




Item #




Description




Total




 




3
2
1
2
2
1
2
3
1
4




CRA 75-2210
CRA 75-2330A
CRA 75-0209B
CRA 75-2242
CRA 75-2292
CRA 75-2240
CRA 75-0214 CLASSIC
CRA 04-5674
CRA 75-2217
CRA 08-0316




[redacted] Color Wonder Assorted Markers - 10 Ct.
Color Wonder Coloring Pad - Avengers
Color Wonder® Coloring Pad - Batman
[redacted] Color Wonder Cars 2 Gift Set
Color Wonder Refill Book - Doc McStuffins
[redacted] Color Wonder Princess Gift Set
Color Wonder® Gel Paint - Classic
Ultimate Art Case
[redacted]® Color Wonder™ Metallic Paper
[redacted]® Glow




$
7.19
$ 3.29
$ 1.65
$ 10.79
$ 3.29
$ 5.40
$ 3.59
$ 14.39
$ 3.60
$ 2.40




 










Net
Product:




$
185.29




 




Tax:




$
0.00




 




P
& H:




$
0.00




 




Total
Order:




$
55.59




 






Your Order Summary:




ORDER NUMBER: [redacted]

Shipping Address:[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]
[redacted]
 
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Sincerely,
[redacted]

On August 19, a storewide sale was put in place to liquidate our inventory.  The sale was for 70% off the entire site on [redacted]   There was a disclaimer noted on the site for the promotion that it was while supplies lasted.  As [redacted] states in her email, she was...

ordering items that were already out of stock and not available as on hand inventory.  We only had only one product available that she ordered and it was for 2 pads for a cost of $3.29.  There was no shipping charge applied to her order.  Since the sale was while supplies lasted, all other items were canceled from her order.  The site, which SureSource operated, [redacted] is no longer supported by us and is under different management.   We no longer carry the product, which is why it was whiles supplies lasted.   Because of the inconveienence and frustration with the sale, we have refunded [redacted] $3.29 charge.

Complaint: [redacted]
I received your email today concerning my subject complaint with a company response. The company that is responding to the complaint (BrandShop) is different from the one I filed on ([redacted]). Is there something mixed up or has the company changed their name? If it is the same company I filed on, then I would be willing to accept their offer. But I believe there is one problem, they cancelled my order with the part numbers that I needed. How are they going to fulfill my request? It's funny but their response to the complaint is similar to when I would call them about the order "it will ship at the end of the month". This I was told repeatedly. That never happened and then the order would be cancelled. They would make me place a new order with all the same information because they did not retain the information that was already submitted. So how do they know which parts I ordered and need? The reason I'm sending this is I would like to respond favorably to the "Accept Business Response" but I seriously doubt they will fulfill their obligation. I would hate to close this case without seeing some positive results.   Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are Brandshop and we handle orders and inquiries for Nexgrill Consumer Services.  I apologize the confusion.  All complaints should be made under the Brandshop profile so the original profile was merged.  I was able to locate your previous orders and as stated I replaced the order at no charge for the items that were on the last order.  I can certainly contact you directly to discuss this further.   The parts are currently out of stock and we are expecting the delivery from overseas at the end of the month.  I have prioritized your order and I will continue to check your order to be sure that it does ship when the parts arrive.  Please consider this an official explanation for the rejection.     If there is any other information you require, please do not hesitate to contact me.  Sincerely,  Shannon P[redacted]Manager, Customer Contact CenterBrandShop

Please
let this letter serve as our official response to your request for information
regarding this customer complaint.
 
I have replaced the order at no charge with expedite shipping.  The parts are expected to ship at the end of the month.  Again there...

will be no charge for your order and no charge for the expedite shipping. 
 
If
there is any other information you require, please do not hesitate to contact
me.
 
Sincerely,
 
 
Shannon P[redacted]
Manager, Customer Contact Center
BrandShop

Hello.  I received this complaint in the mail today.  This is the first message we have received regarding this order.  I apologize for the delay. 
The first order was cancelled and the charge was not processed.  You may have seen an authorization however the auth...

would have dropped from the card within 3 business days.  It was not a charge.  The second order I show was returned to us and a full credit was issued. 
Thank you Shannon
Cuisinart Webstore

Hello.  I received this complaint in the mail today.  This is the first message we have received regarding this order.  I apologize for the delay.  The first order was cancelled and the charge was not processed.  You may have seen an authorization however the auth would have...

dropped from the card within 3 business days.  It was not a charge.  The second order I show was returned to us and a full credit was issued.  Thank you Shannon Cuisinart Webstore