Branza Inc

Please provide all emails with time stamp dates that request canceling before charge was initiated please

Branza inchas gone above and beyond for this clientWe have actually given this customer full control of the website that we built for her for the fraction of the price its worth(
sans-serif background-">http://***.COM) We have been in continuing communication with this customer trying to assist with how to capture the information needed, all while still making adjustments to the websiteThere now another individual involved to help work through the items that we have sent and still there is confusionWe have been very patience and will continue to guide the customer through this process but by no means is what being said by the customer a good representation of the full scope of what we have done
Thank you

We certainly care for our customers and have no problem addressing the issues the customer has concerning the overall experienceWe can make the appropriate corrections in the areas of concern and move forward That being said, we have done a significant amount of work and again are willing to show the customer how it can generate business in the event the customer is willing to be open to the practices we have seen work

This customer signed up on 12/26/with our company for 1st page placement on Google and paid $for a set up fee and 1st month togetherWe built him a website (
vertical-align: middle; cursor: pointer line-height: 18px; background- zoom: !important;">***.net) and an Adwords campaign which allowed him to have specific keywords for plumbing and drain cleaning that would show his business on the first page of Google through all devisesThere was multiple attempts on trying to get this customer to understand how to search himself on the first along with emailsHe said that he saw AD and then said he was not getting calls and that is the relationship workedWhen it came for his second monthly payment of $he had no problem with that being charged untii he said he was not getting calls and then said we have not done anything for him at allwe do not promise for calls , only first page placement, which he had for him (if needed we have reporting that can prove that he was on the first page throughout the time he was with us)We even went to the extent to have our Google Representative call him and explain that he is getting traffic because he did not believe that we were doing anything for himThe representative said that he did not get what we were doing and at that time we decided that we were getting no where and stopped all payment to his credit cardWe certainly provided a service and tried in multiple ways to help this customer understand how we workIf you need any further informtion please let us knowThank you

Thank you for contacting us, your involvement is important! A case has been opened for your request and will be delegated to the appropriate department for completionUpon completion you will receive a return email that will
notify you of your case being closedIt is important to us that we attend to you request in a timely fashion, so please allow to hours for completionIn the event that you have any additional concerns please feel free to call us
Thank you for your business!
Branza Inc
Customer Service [email protected] [email protected]
In the meantime, you can visit us Branza.com to continue browsing
Thank you for your Business,
Branza Inc1(866) 323-

collapse background- width: 1628px;">
[moving service]
Ad Group #(LT)
[moving company]
Ad Group #(LT)
[affordable moving]
Ad Group #(LT)
[cheapest moving company]
Ad Group #(LT)
"moving company"
Ad Group
"moving service"
Ad Group
"affordable moving"
Ad Group
"cheapest moving company"
Total - Searchclicks 1,impressions 3.29% $7.44 $245.68 Total - Display Network4.0% Total - all campaignclicks 1,impressions 3.29% $$
Displayed above is the Adwords campaign that we ran and as you can see there were clicks and impressions in a total cost to Branza of $In regards to the "tool" that you speak of, it is called the Ad Preview Tool (adwords.google.com/AdPreview) and the reason we suggest that our customers use it is because Google recommends itWhen customers are not able to see their Ad on the first page all they have to do is call into customer service and one of our account managers will be happy to walk them through finding themselvesAlso we built a website for the customer that is SEO friendly (eazymovin.com) which we have since splashed

This problem has occurred before in that potential customers of ours hear our representatives incorrectlyWe state that we are certified partners of Google (which you can find on our website branza.com) which means that we have gone through the process Google has set forth to become a certified
partnerOur goal is not to mislead anybody is the on-boarding process but to give them as much information as possibleIn the event that a potential customer would like to use our services we have a process that is very detailed in regards to letting them know exactly who they are dealing with, from a verifying manager to several emails with Branza Inclogos as well as written script specifying Branza as the provider of the service they have decided to use

We have this customers business placed in the area they signed up for and have emailed them the following attachment above for you to viewPayment was received on 06/28/for $*** for Map placement on Google which we do have and is still currently showing on the first pageWe believe that services have been rendered and are confused on the customers on going complaint when clearly they have placement on GoogleWe can certainly start working on expanding the areas that he would like to cover but at this point we are having problems getting him to see himselfPlease see attached documents for proof of placementWe are providing listings but have a total of which again were sent to the customer via email at ***

This customer states that Branza Inc can produce calls a day and I do not believe there is a company that can do that in this industrywhat we can do is put customer into a position to have one of the best opportunity to get calls a dayAs far as the set up fee of $and an additional
fee of $that plays out as follows: The set up fee is to build a professional wordpress website (which we did http://***.com) as well as an adowrds campaign (which we did)Once that has been completed (to business day) they receive a call from one of our Account Specialist to go over what they purchased and how it works on being live on the first page of Google (which we did, as they say "we never call them") they we also receive a email that again goes over this information as well as provide specific links and tools necessary to see themselves on the first pageBefore the email is sent the specialist lets them know as well as provide it in the email that will be sent that THEY WILL BE CHARGED for their monthly fee, this charge allows us to keep them up on the first page (which they say they saw themselves)So just in the days they were with us we built a website for them and got them on the first page of Google and refunded them $to honor what they claimed the sales rep told them and they still want Branza Incto refund an additional $making all work we did for $when all we can see here is that they did not receive calls in one dayI believe that we did what we said we would do and beyond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThere is absolutely no confusion on my partI can and did recognize a scam within two days and cancelled my contractRefund my $I have emails that said stop and do not process any more invoices days prior to them stealing my money.
Regards
*** ***

This company tried to scam me out of more money, and when I said I couldn't afford it, they deleted everything! DO NOT use this company!

We built a website (http://treefellasllc.net) and put this customer on the first page where he was visible with specific keywords. He had great traffic with "clicks" and "impressions" throughout his time with us. In the beginning of being with us he was a little confused on how our service works so we had extensive conversation trying to walk him through his placement.  The customer was with us for just over a month and called his bank to get his money back and at that point it went to our legal department and our legal department (who includes involvement of our accountant) responded to the charge back with proof that we did provide a service. Such things that needed to be provided were...all emails that communicated who we are and our terms of service, statistics on the progress of placement on the first page of Google, website that was built, and emails that explain how we work. The bank deemed that we DID provide a service so if we are a scam as the customer says then I believe the bank would have also made that assessment, which they did not. The customer disputed charges back in late April, early May and when his bank did not give him the money back the customer then called in to Branza Inc. in late July asking for a refund again and now writes this to the Revdex.com. Our goal is to help customers with marketing on the first page of Google and give them the tools to have a successful business. We are not a scam and are continuing to work hard on satisfying all of our customer needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
number one I did not find my ad listedI went to West Philly southWest Philly where they told me the ad will be listed . I looked numerous times of day and I had friends and customers look as well and no one could find the add my belief is that they never make posted in the ad at all all they did was made me up a web page and email that to me so I can see there was never a ad posted on the website at all .from the beginning they told me they was taking a hundred twenty five dollars setup fee out of my account and they took the whole 300 something dollars out of my account and call the overdraft. my thing is that I would like to just have my money back . my point is I've never seen a ad on any website listed from these people I think it's not fair and I think they're just getting over on people

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They randomly created a website without even consulting with me on the contents or ideas.  It was the most generic template they had.  Their website didn't even had anything regarding my company's backgrounds or relevant information.  They had the worst service when I called them to confront them on the ad's and the website.  There was nothing on google when I searched.  But after I called, they quickly put something up.  It just didn't work out that way.  They didn't care about their customers and were just out to get money.  When I cancelled my service, they sent me a confirmation email.  But no refund was given as of today yet.
Regards,
[redacted]

Customer signed up in late Sept. of 2014 for our services of map placement. Our sales representatives are instructed to NEVER represent themselves as [redacted]. We are a marketing company that can get them placement on [redacted] but not actual [redacted]. We have records of 3 emails going out in the first 30...

days (09/25 through 10/17)  to [redacted] that represent our company as Branza Inc., not [redacted].  That being said the customer currently has placement with the following keywords: [redacted]  [redacted]). The address displayed on the first page of [redacted] is [redacted] which is the address the customer provided and is the same address on their website [redacted] We have not taken down any of the work we have done for the customer because we received payment on March 3rd, 2015 and per our Terms of Service we ask customers to call in 3 days before their billing date if they wish to cancel. We explained this to the customer and that they have placement with the correct address and they still wanted to cancel so the work we have done will stay on the first page to honor the last payment we received. We are more than willing to work out any issues the customer has to ensure satisfaction of the services provided. At this point the customer asked to be placed on the first page of [redacted] with the above keywords and with the address noted and we have done that for them.

This customer signed up for Map Placement on Google, which we provided. We have sent this customer several emails, one in particular that had screen shots of his 1st page ranking with keywords in the area of his business. The customer also states that he has had no business from the advertising but...

in the same sentence states that he is being found by 10 potential customers a month from Google. Below is the last email that we sent to the customer so he knew what type of positioning he current has, again with screen shots:
 
"We have you currently listed for a slew of keywords from portrait studio long island city NY to event planning and wedding photographer all for long island city NY. We have you listed and you have very great positioning for these key terms. You should at least be seeing an increase since these rankings have great positioning and the amount of ip addresses this is reaching is around 7.56 million and that's for all of long island city population. If there are any other categories you would like to be ranked for let me know. Thanks for your email and time. Have a wonderful day."
 
Not sure why the customer feels like he did not receive any service from us when we got him first page placement.

To Whom it may concern, 
 
I would like to reopen the case against Branza Inc. The resin for that is because the case hasn't been resolved. I've tried to contact the company and have not been able to get a reply.
Also on Feb 28, 2014 I received a call from the company saying that my contract was up and I had the option to renew. I signed a one year contract on July 1, 2013 so if it were to be a year contract this should go to July 1, 2014. Adam, the representative of the company is very fishy and the rather a liar. He said I should be on the first page as I look for wedding photographer in lic, wedding photographer in 11101, photographer in lic, photographer in Long Island City, NYC wedding photographer and none seem to work the way they explained it to me when I was able to contact with them. Multiple messages were left on their voice mail and till this day I have not gotten a call to talk about the case.
 
Regards, 
[redacted]

We are sorry to hear the customer had a bad experience with us and want to do what is right. That being said we did run an adwords campaign for this customer and placement was found by the customer on the first page using keywords related to his industry. This type of advertisement is proven to...

generate more business for our customers which is our main goal. We also built the customer a custom website (http://www.grandgarden-usa.com/) which is included in the price the customer paid. We have statistics that show the customer was receiving clicks and impressions that does cost us our company money. We feel no refund is due based off what we did provide in regards to service but are more than willing to realign the customers expectations and see if we can get them some business. Please advise. Thank you

We have spoke with customer as of 08/14/2014 and we have agreed that we are going to resolve his concerns and settle this outside of these particular avenues. We will do what is right by both parties and not have to deal with the back and forth any longer.

Again we do apologize that you had that experience and can assure you that is not the way we conduct business. We currently have a very hands-on approach with our customers that is different from the previous experience that you went through in 2013. If you would give us another chance we would like to offer you an opportunity to do this the right way so you can see your placement on the first page at no additional cost to you.