Good afternoon, The unit was exchanged on Jan Everything seemed to go well and the customer seems happyIf Mr [redacted] has any additional questions or concerns he should feel free to contact John D [redacted] directly @ ###-###-####Fyi Wayne P
Good morning,John D***, the General Mgr has been in contact with the customerThe parts were order, received and the unit has been repaired, [redacted] seems satisfied If [redacted] does have any additional questions or concerns she should feel free to call John at *** [redacted] Best Regards, Wayne P
I will never buy a product from Bray & Scarff ever againI purchase a washer/dryer from them and in January called because the dryer makes a loud vibrating noiseOver the months they kept sending the same tech who told me "to live with the noise", nothing is wrong, etc, my units are stacked and they would send one tech and when he arrived I was told I can't do anything this job requires two techs and would leaveI would have no show appts, or the when I called to fine out why they would say it rained and traffic is bad can't make the windowIt is now almost May and the problem has finally been diagnosed but I still can't get them to show up to fix itThis is in addition to being told off when I call, being called out of the blue and asked for a serial number off the dryer and when I ask why being told "just give it to me" and being ignored as no one wants to deal with me anymoreMy warrantee is about to expire and I believe they are purposely pushing this to the end so they don't have to fix it
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrWayneP, Bray & Scarff had one year to fix it and failed to fix the issueIf it s a known issue, why was it not fixed since it was commissioned? Every time I complained about the refrigerator noise, your engineers told it is and it will shut down when it reaches the set temperatureI believed them until my friend told me that there is something wrong with appliance and it doesn't shut downAlso, I never said that I will not allow [redacted] engineers, you could have brought them before when I complained about the issue, but what is the guarantee that is it will not come back again I had it for a year as Bray & Scarff didn't want to resolve this issueI want a replacement for free or my money back Regards, [redacted]
Revdex.com: We did accept the offer to this complaint soley for the reasoning that whirlpool, the manufacturer, came out and made the repairs to the freezer by replacing a completely faulty computer system within the machine With repairs made to the freezer, we felt we could not return it in good faith We feel the five year warranty is simply a hollow gesture of goodwill due to the fact that we could not even get a repair appointment in a timely manner from this company While it would have been much better that they assisted us in the beginnig, they chose not to Customer service is the key to a strong busiess and we find this lacking This has revealed the true nature of business this company does and we will be taking our larger purchases elsewhere We feel there would have been no offer of goodwill without Revdex.coms interventionComplaint # [redacted] Regards, [redacted]
Good afternoon, Ms [redacted] was contacted by Hollie S [redacted] on 8/and informed that her unit has been approved for an exchangeMs [redacted] needs to contact the selling location to pick out a replacement unitIf she has and questions or concerns she should feel free to contact Hollie direct at ###-###-####Best Regards, Wayne P
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S [redacted] of the repair departmentThe unit is working properly and [redacted] seems to be satisfiedIf he has any additional questions or concerns he should feel free to contact Hollie directly at ###-###-#### or at [redacted] @brayandscarff.com Best Regards, Wayne P
Good afternoon,John D [redacted] has been in contact with the customerHe has agreed to refund the [redacted] $1,for the cost of their service contracts while keeping them enforcedThe [redacted] seem satisfied with this agreementIf there are any additional questions or concerns they should feel free to contact John directly @ ###-###-#### Best Regards Wayne P
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the response does include everything that Holly said to me during my phone call to her on 02/25/I want them to acknowledge, in a letter, that although I spoke to Holly and told her that the ice maker was working that she also told me the refrigerator was under contract (did she mean warranty) and she contacted the company about the problems with the ice makerShe stated that if the ice maker stopped working again the refrigerator would be replacedIn addition, Bray and Scraff didn't respond to all of my complaints, especially about their service repair departmentAnother recent example, Holly called me on 02/16/(govholiday) and left a message on my work phoneI returned the call on 02/17/2015, wherein I was told Holly was on another callI told the young lady to have Holly call be back on Wednesday morning (02/18/2015)I didn't hear back from Holly until Tuesday, 02/24/2015, the day the repair man came out to repair the refrigeratorNow how professional is that? Then the repairman was talking about the parts that they receiveSo my question is, are you using refurbished parts to make repairsWhat compensation are they offering me for all this poor service Regards, [redacted] ***
Good afternoon, The unit was exchanged on Jan Everything seemed to go well and the customer seems happyIf Mr [redacted] has any additional questions or concerns he should feel free to contact John D [redacted] directly @ ###-###-####Fyi Wayne P
Good morning,John D***, the General Mgr has been in contact with the customerThe parts were order, received and the unit has been repaired, [redacted] seems satisfied If [redacted] does have any additional questions or concerns she should feel free to call John at *** [redacted] Best Regards, Wayne P
I will never buy a product from Bray & Scarff ever againI purchase a washer/dryer from them and in January called because the dryer makes a loud vibrating noiseOver the months they kept sending the same tech who told me "to live with the noise", nothing is wrong, etc, my units are stacked and they would send one tech and when he arrived I was told I can't do anything this job requires two techs and would leaveI would have no show appts, or the when I called to fine out why they would say it rained and traffic is bad can't make the windowIt is now almost May and the problem has finally been diagnosed but I still can't get them to show up to fix itThis is in addition to being told off when I call, being called out of the blue and asked for a serial number off the dryer and when I ask why being told "just give it to me" and being ignored as no one wants to deal with me anymoreMy warrantee is about to expire and I believe they are purposely pushing this to the end so they don't have to fix it
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrWayneP, Bray & Scarff had one year to fix it and failed to fix the issueIf it s a known issue, why was it not fixed since it was commissioned? Every time I complained about the refrigerator noise, your engineers told it is and it will shut down when it reaches the set temperatureI believed them until my friend told me that there is something wrong with appliance and it doesn't shut downAlso, I never said that I will not allow [redacted] engineers, you could have brought them before when I complained about the issue, but what is the guarantee that is it will not come back again I had it for a year as Bray & Scarff didn't want to resolve this issueI want a replacement for free or my money back Regards, [redacted]
Revdex.com: We did accept the offer to this complaint soley for the reasoning that whirlpool, the manufacturer, came out and made the repairs to the freezer by replacing a completely faulty computer system within the machine With repairs made to the freezer, we felt we could not return it in good faith We feel the five year warranty is simply a hollow gesture of goodwill due to the fact that we could not even get a repair appointment in a timely manner from this company While it would have been much better that they assisted us in the beginnig, they chose not to Customer service is the key to a strong busiess and we find this lacking This has revealed the true nature of business this company does and we will be taking our larger purchases elsewhere We feel there would have been no offer of goodwill without Revdex.coms interventionComplaint # [redacted] Regards, [redacted]
Good afternoon, Ms [redacted] was contacted by Hollie S [redacted] on 8/and informed that her unit has been approved for an exchangeMs [redacted] needs to contact the selling location to pick out a replacement unitIf she has and questions or concerns she should feel free to contact Hollie direct at ###-###-####Best Regards, Wayne P
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S [redacted] of the repair departmentThe unit is working properly and [redacted] seems to be satisfiedIf he has any additional questions or concerns he should feel free to contact Hollie directly at ###-###-#### or at [redacted] @brayandscarff.com Best Regards, Wayne P
Good afternoon,John D [redacted] has been in contact with the customerHe has agreed to refund the [redacted] $1,for the cost of their service contracts while keeping them enforcedThe [redacted] seem satisfied with this agreementIf there are any additional questions or concerns they should feel free to contact John directly @ ###-###-#### Best Regards Wayne P
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the response does include everything that Holly said to me during my phone call to her on 02/25/I want them to acknowledge, in a letter, that although I spoke to Holly and told her that the ice maker was working that she also told me the refrigerator was under contract (did she mean warranty) and she contacted the company about the problems with the ice makerShe stated that if the ice maker stopped working again the refrigerator would be replacedIn addition, Bray and Scraff didn't respond to all of my complaints, especially about their service repair departmentAnother recent example, Holly called me on 02/16/(govholiday) and left a message on my work phoneI returned the call on 02/17/2015, wherein I was told Holly was on another callI told the young lady to have Holly call be back on Wednesday morning (02/18/2015)I didn't hear back from Holly until Tuesday, 02/24/2015, the day the repair man came out to repair the refrigeratorNow how professional is that? Then the repairman was talking about the parts that they receiveSo my question is, are you using refurbished parts to make repairsWhat compensation are they offering me for all this poor service Regards, [redacted] ***