Breazy.com

I purchased a smok procolor kit and it stopped working! I went to contact smok and I found out it’s a fake smok! And the company denies that they sell fake products! Smok won’t fix it because it’s fake

On 7/I received an email notification from Breazy.com stating their Dotmod 200W TC mod was in stock again
I noticed on the site the price was $all I had to do was pay for shippingSo I didThey then cancelled my order the next day without stating any reason why it was cancelledWhen I asked about it I received this message from Joe:
ey ***,
I hope you're having a wonderful day! I'm writing to let you know that an error occurred with your order and it could not be processed I know you're a loyal customer and I want to make sure you have the best experience I'm sending you a $gift code for a future purchase for this inconvenience
I want to make sure that all goes well with any future purchase and if you have any questions for just me just let me know Have a wonderful day and rest of your week
Cheers,
Joe
Followed by: Hello ***,
Thank you for your support at Breazy, we appreciate your business
I do apologize for the inconvenience, at thi

I placed an order for items on 10/Today is 10/and I still have not recieved my itemI sent emails, days apart, and was told that my items were delayed because one of the items w purchased from an outside vendorThis happensI understand that
After the 2nd email, I was sent an email that "some" of my items had shippedThat was 10/My package is still in pre shipment
Each time I emailed I spoke to Kharon, who was very nice and very apologetic, which is why I'm giving stars instead of But reallyIt's been days, and 2/items are in pre shipment, and the other two are still being "processed"AfterElevenDays
This is my first time ordering with this company, and I think it will be my last, because I'm not impressed

There age verification process is unclear and ended in my order being cancelled after several days of emailing back and forth, They requested a valid state ID, which I supplied no problem A day later I received an email stating my ID could not be verified because of my expiration date My driver's license does not expire because I am active duty military I've used this ID for many years to buy everything from alcohol to a houseThe lack of clarity in the age verification process and the delayed responses from customer service have really turned me away from this companyNo wonder they have a -D rating

Only giving them stars because the first times I ordered from them I got my items in a timely manner But this time I didn't receive my order at all placed it Oct.26, It said it was in preshipment Oct28, 2018.MESSAGED CUSTOMER SERVICE on Nov 5, told me they were investigating it Nov 8th Mike from Breazy offered me either a $credit or a refundWell I mean I really wanted the items I purchased so I said I'll take the Credityeah it's Now Nov 16, and multiple emails to them still heard nothing no response other than there automated email response I mean I spent over $with themI will not be using Breazy.com anymoreYou don't just do that to people and call it good business

Horrible shipping had to go buy juice to hold me over very frustrating

I ordered products to be delivered using day USPS shipment which I paid extra for on Wednesday, March knowing that I am leaving the country for a period of months from March After placing my order, no one contacted me with a shipping reference numberI emailed the company on March inquiring about this and was advised that the shipment will arrive by March Today is March and until now the shipment has not gone outThis is a clear case of misrepresentation and this company trying to scam consumers

I placed an order with breazy.com on October 22, for items totalling $ Having received no communication regarding the status of the order, I e-mailed on 10/24/asking if I would receive confirmation when the item shipped I received a response the same day informing me the shipping could take up to 2-business daysOn 10/26/18, still having received no communication that the order shipped, I e-mailed again asking that my order be cancelled and refundedI received no response to the e-mailOn 10/28/18, I left a message on breazy.com's chat feature asking why the order had not shippedI received no responseOn 10/30/18, I was able to reach a member of breazy.com's staff via the chat feature and received an apology for the delay and was advised the items would be shipped quicklyOn 10/30/18, I received shipping confirmation - essentially a shipping label had been printedOn 11/5/18, I received the shipment via USPSThree items were to said to be included on the pac

Placed an order for a few items from this company on 10/26/and they offer 3-day shipping which is what I choseI have emailed this company multiple times inquiring about my order and can not get a response from anyoneOrdered items and one came but was shipped from a different vendorI would like what I ordered and I would like it to be on timeThey keep dodging the emails, phone calls, and chat messagesFrom what I've read online they are moving warehouses, but that doesn't explain why they are taking orders then not fulfilling themI've used this company multiple never had any issues like this before, but apparently I'm not the only one

I ordered a small order over a week ago and got for the three to five day shippingI've contacted them twice and gotten nothing but a run around from both employeesI'm very angry that I can not get my order and am having to pay extra so that I have vape juice

The customer states that on November 17th, the shipment was never delivered and was not happy with the explanation provided. The customer's package was indeed routed to Texas by USPS and not by any wrongdoing from Breazy. The representative tried to explain that we do not have any control over what...

happens to the package once USPS has it but we are always willing to help in any capacity possible. The package was finally delivered to the customer on November 24th. We contacted the customer again on November 30th to see if indeed the package had arrived and to address any problems regarding her package. The customer replied on December 4th stating that the package had arrived but 3 weeks late. We replied again to apologize for the delay, refunded her order, and offered her reward points to her account for the inconvenience. She was properly satisfied by our response and this resolved the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]