Thank you again for your comments, and for the opportunity to respond.We are very thankful for each our our Owners, and strive to provide Grand Vacations It is evident that our Owners, the [redacted] 's experience with the BGV Club Owner program (a trial membership which includes a day-two night stay, Day Use of the property, and time with Interval International exchange, along with various monetary gifts) which began on impressed the [redacted] family enough that the purchased a fractional vacation Ownership with BGV on with almost one year of testing BGV's products and service.The Owner upgrade presentation was encouraged as we find that many of our Owners will care to change their type of Ownership from the original purchase within a six-month time frame after our Owners have further tested their needs These presentations are not mandatory, thought encouraged, and the stay that was offered and accepted at the Breck Inn (in Breckenridge, CO) in this case for the [redacted] family only cost $for three days and two nights It is correct that the Breck Inn does not hold the same amenities as other BGV resorts, and yet the Owners have the ability to utilize all benefits of Ownership while they are in Breckenridge This includes all water amenities, shuttle service, locker rooms, and as mentionsite activities.Also, as mentioned by Ms [redacted] , the access to the pool was provided as promised All compliance is in order for the swimming pools, and Owner/guest safety A manager from the BGV Owner Relations Department spoke with Ms [redacted] based on her incoming call A compensatory stay was offered with no presentation attached.BGV will not be purchasing the unit back from the [redacted] family, and look forward to future opportunities to provide Grand Vacations Please find attached the pertinent Ownership Documents which are approved by the Colorado Department of Regulatory Agencies Real Estate Division
Thank you for the opportunity to respond further.Our broker has been interviewed, and states that all internal policies regarding representation have been followed These statements place us at an impasse regarding what was said, or heard during the point of sale presentation, and thus we will need to keep the conversation focused on the contractual documents that were executed by Ms [redacted] ( [redacted] ), and Mr [redacted] on We do not feel it necessary to re-illustrate the matters of fact from our previous response, and trust that all information provided previously and currently will be considered Portions of the point of sale contract have been uploaded for consideration The entire exhibit includes: Deed of Trust, submissions from the DORA-approved Contract to Buy & Sell Real Estate which reference the rescission period, legal responsibilities of the client, and the remedies for dispute resolution, and the Owner Acknowledgement Form
Attached the executed Residential Contract on this purchase Several sections are marked with an * that specifically relate to consumers compliant Paragraph -clearly states that the purchaser has read and understands this Contract in its entirety and their are no other agreements, promises etc Paragraph -is clear to define the purchasers right of rescission and what is an acceptable form of notification Facsimile, email and telephone correspondences will not be accepted as notification of rescission Paragraph (B) and paragraph further address the concerns of the purchaser/consumer
Complaint: [redacted] I am rejecting this response because Colorado Grand Vacations refuses to honor the VERBAL contracts and messages from their sales people Regards, [redacted]
Complaint: ***
I am rejecting this response because:
No one is denying that the contract was signedMy
frustration lies in the 100% lack acknowledgment of phone conversations and
emails between myself and your companyI have other concerns in regards to
just getting my down payment a lawyer fees refunded back to meI only receive
a very short email from Scarlett saying our contract was cancelledMy concern
is what if in two years we are sent to collections because someone at Grand
Lodge Peak didn’t cancel the contract or was told to do soIt states you have
days to mail a letter out cancelling the contractMy concern was what if the
letter doesn’t reach you in time hence me calling Grand Lodge Peak to let
them knowThis whole process is so incredibly frustrating and I feel like I am
not being heard or my concerns are validIt’s not fair to lie to consumers
they can get out anytime or sell their property because neither statement is
trueI want this resolve and I am tired of repeating myself all the time and
not getting any acknowledgment.
Regards,
*** ***
BGV wishes to have our prospective guests satisfied at all times. We strive to provide concise written confirmation of a purchase at the time of package purchasesThe prospective guests did receive & executed written documentation, inclusive of a statement clearly identifying the
agreement and promotional price being fully refundable for 7-days after the date of purchase. That said, as a good steward to the communities we operate in we will provide, contrary to the executed documents referenced, a full refund which will be received by our prospective guests by November 30,
Mr***,Thank you for stating your concerns & desired resolution.As it has been explained, BGV is not a resale entity. If you care for any further information regarding what avenues we are currently recommending, please contact *** *** ***.In regard to non-payment of your
contractually-binding obligations attached to your Ownership please review the documents attached as these will outline your acknowledgements, responsibilities, and the methods for dispute. BGV will not be accepting your property back or refunding the purchase
Complaint: ***
I am rejecting this response because:My complaints have not been addressed fully or honestlyIf you are dismissive of my concerns, I will be dismissive of any claims for my money. Regards,
*** ***
Hello, We apologize for the delay in our responseI am very sorry to hear that your child fell ill during your visit to BreckenridgeBeing a timeshare resort, the Grand Lodge on Peak is renting inventory to guests from weeks that we have received from our ownersDue to the rental contracts that
we sign with our owners, we are bound to cancelation rules set forth in the agreementThis allows us to cancel reservations, for a $cancelation fee, outside of days of arrivalInside days of arrival, the reservations are non-refundableWe do offer our guests the option to purchase travel insurance to protect their vacations from unforeseen challengesI do see that Eric, the booking agent, offered this to you at a price of $All that said, we do recognize that emergency's do occurWhile we cannot refund you for the two nights you did not use during your stayWe would be happy to offer you a complimentary two night stay to return to the Grand Lodge on Peak when it is convenient for you and your familyI have noted this on your reservation (***), so you may contact our Vacation Rentals team at ***to rebook a stay when you are ready to visit Breckenridge againThank you for contacting us and we do hope to see you again in the futureMany Thanks,Breckenridge Grand Vacations
Complaint: ***
I am rejecting this response because:BGV clearly states that they do not as a matter of process imply that the timeshare is a financial investment, however, this is what was clearly verbally told to us by the salesperson we dealt with My husband and I both remember being told we could expect to sell the timeshare within a year as the value would have gone up once the unit was constructedThis is our main complaint with BGV as the primary purpose for the complaint is that the financial value was misrepresented and the salesperson implied that they would take the unit back when we wanted to sell it We are overall satisfied with the customer service received during the year with the unit, but this complaint is arising as we expected to be able to sell the unit back to BGV and make money (or at the very least get our money back).While one document we signed mentions that the unit shouldn't be seen as a financial investment, we were verbally told the opposite at the time of signingThat clause was explained as just a technicality, but the impression we were given multiple times during the sales presentation is that it would be oneThe salesperson actually went so far as to say they weren't even selling us a timeshare but a real estate investment that could be passed on to our children, etcClearly what we were purchasing was misrepresented and for this reason we feel the contract should be voided. Cornell law defines misrepresentation as follows:a representation was madethe representation was false that when made, the defendant knew that the representation was or that the defendant made the statement recklessly without knowledge of its truththat the fraudulent misrepresentation was made with the intention that the plaintiff rely on itthat the plaintiff did rely on the fraudulent misrepresentationthat the plaintiff suffered harm as a result of the fraudulent misrepresentationAll of these apply to our situation - the statements being that this would be a financial investment and that the unit wasn't a "timeshare", we relied on this information as seen in a document we signed stating that the investment was one of the primary reasons we were purchasing, the salesperson wanted us to rely on this information so he could make the sale, and now we have suffered financial harm insofar as the value of what we purchased has been deemed by a third party to have decreased in value to 8% of what we purchased the unit for (as measured by resale value).Regards,*** ***
Complaint: ***
I am rejecting this response because:I stand by my statements regarding being deceived and misled by Drew M*** about the timeshare purchaseAnd I reject the reasoning that because I signed the contract I immediately and fully understood everything in itI say and affirm that a number of lies and deceptions were not apparent until laterAfter hours and hours of non-stop presentation and high-pressure sales I understood that my timeshare was in fact a financial investment in real estate that would increase in value according to what MrM*** told me; that questions arose later and in some cases much later; MrM*** never told me about a rescission periodI trusted him to tell me the truth about the features and benefits of the timeshare and then to tell me the truth of what was contained in the contractHe in fact told me to initial here and sign there, and this paragraph says this or thatI was deceived about the timeshare and have no confidence in GTDC and want no part of it any longerThis is a clear case of fraud for profit by someone operating in an industry rife with this kind of felony.Regards,
*** ***
Revdex.com Case # *** *** *** and *** ***(purchasers) purchased Grand Lodge on Peak Unit 1206C Week Odd Years from Peak 7, LLC(dba Breckenridge Grand Vacations)(BGV) on October 5, from Salesperson- Derrick F* The purchasers put down
$to*** down payment and $for related town and association taxesTotal amount paid $ Upon review of the file an error was discovered with the loan documents The first payment date was listed as 12/1/vs12/1/ Here is a timeline of events that can be verified by email correspondences and notes made to our file:• 10/19/14-email from BGV to both purchasers advising consumer of error in paperwork with corrected documents attached • 10/24/14-email from *** *** indicating that they had now decided they wanted to cancel transaction due to financial reasons (contract did not allow for cancellation via email)• 10/24/14-email from BGV to purchasers notifying consumer that the right of rescission had passed, options were given regarding the transaction 1)sign the corrected documents and keep contract in force 2) if they decided not to pursue purchase and they were outside the rescission period and we would cancel the contract but they would not receive a refund of the monies paid and 3) keep contract as signed and have interest free period and no payments till December 1, along with enjoying all the benefits of ownership at the Grand Lodge • 10/30/14-received voice mail from *** ***• 10/30/14-returned call to *** and left message • 10/31/14-received call from *** *** and he indicated a strong desire to get out He was referred back to the email sent on 10/24/ He indicated he would discuss with his wife and call back on Monday• 11/3/14-received call from *** *** she did not want to review options in letter, she only wanted a refund of monies paid • 11/14/14-received email from *** Flinders demanding cancellation of contract and refund of monies paid Explanation and review of contract indicating again that notification for rescission is days from date of purchase and this letter along with purchasers email were outside this time frame There were several phone calls with *** Flinders • 2/27/15-received call from *** Flinders indicating he wanted a written confirmation that contract was cancelled and all monies were forfeited• 2/27/15-sent email as requested to *** Flinders indicating contract was cancelled and all of purchaser funds were forfeitedResponse to Consumer’s Concerns:We paid $as down payment of timeshare[Purchaser’s paid a total of $not $2700]Two days later after we came home, I called Grand Lodge and emailed them to cancel the contract because we changed our minds[BGV’s contract clearly indicates we must receive a written letter in person or postmarked within days of contract date in order to comply with the right of rescission to receive a full refundNo email or letter was every received from Purchaser during the rescission period]Months went by with no response [Purchasers were given three options as defined above and neither the purchasers nor their attorney ever corresponded with BGV as to how they wished to handle the situation until MrFlinders called our contracts office on 2/27/15]My husband and I have never received our down payment back that was promised by Christine in Contracts[Consumer was outside of rescission period and first written response requesting refund was sent by purchaser via email to our office dated 10/28/well outside the right to rescission Right of Rescission clearly states a letter must be hand delivered or postmarked by days from contract signing, email notification is not acceptable way to rescindLetter would have to have been postmarked no later than October 12, Purchasers were outside the right of rescission and BGV has no obligation to refund any monies paid nor pay for their attorney fees]
Complaint: [redacted]
I am rejecting this response because: In the attachments is my response to their response and the other attachment is an email sent to Jessica C[redacted] after I spoke to her saying we could cancel our contract and get a refund of our down payment.
Regards,
[redacted]
Attached the executed Residential Contract on this purchase. Several sections are marked with an * that specifically relate to consumers compliant. Paragraph 23 -clearly states that the purchaser has read and understands this Contract in its entirety and their are no other agreements, promises etc. Paragraph 25 -is clear to define the purchasers right of rescission and what is an acceptable form of notification. Facsimile, email and telephone correspondences will not be accepted as notification of rescission. Paragraph 20 (B) and paragraph 3 further address the concerns of the purchaser/consumer.
Hello [redacted] & [redacted], I apologize for the delayed response. My name is Rick T[redacted] and I am the Director of Owner Relations for Breckenridge Grand Vacations. While the summer is certainly a busy time in Breckenridge, I believe that we can assist you with reserving your week for the timeframe...
that you desire. I see that you purchased a summer suite on the odd years at the Grand Lodge on Peak 7. I also see that we were able to secure you a week for this August using your ownership for this year. Your next week will be in the summer of 2017 and we will start to take reservations a year in advance, so the summer of 2016. It is completely understandable if you cannot make plans this far in advance. We are here to help you secure and week whenever you are ready, and we will certainly do everything possible to get you a week that works with your schedule. I believe that you will find enjoyment in your ownership and I can help you with this booking process to alleviate any challenges with this process. My email is rt[redacted]@breckenridgegrandvacations.com and my contact number is [redacted]. Please feel free to reach out to me directly with any questions. Thank you for being part of the Breckenridge Grand Vacations Family.Rick
Thank you for the opportunity to respond. Please be advised that we have worked directly with our Owner previous to me viewing this comment, and that all has been handled to our Owner's satisfaction as of 5.2.17.
Thank you again for your comments, and for the opportunity to respond.We are very thankful for each our our Owners, and strive to provide Grand Vacations It is evident that our Owners, the [redacted] 's experience with the BGV Club Owner program (a trial membership which includes a day-two night stay, Day Use of the property, and time with Interval International exchange, along with various monetary gifts) which began on impressed the [redacted] family enough that the purchased a fractional vacation Ownership with BGV on with almost one year of testing BGV's products and service.The Owner upgrade presentation was encouraged as we find that many of our Owners will care to change their type of Ownership from the original purchase within a six-month time frame after our Owners have further tested their needs These presentations are not mandatory, thought encouraged, and the stay that was offered and accepted at the Breck Inn (in Breckenridge, CO) in this case for the [redacted] family only cost $for three days and two nights It is correct that the Breck Inn does not hold the same amenities as other BGV resorts, and yet the Owners have the ability to utilize all benefits of Ownership while they are in Breckenridge This includes all water amenities, shuttle service, locker rooms, and as mentionsite activities.Also, as mentioned by Ms [redacted] , the access to the pool was provided as promised All compliance is in order for the swimming pools, and Owner/guest safety A manager from the BGV Owner Relations Department spoke with Ms [redacted] based on her incoming call A compensatory stay was offered with no presentation attached.BGV will not be purchasing the unit back from the [redacted] family, and look forward to future opportunities to provide Grand Vacations Please find attached the pertinent Ownership Documents which are approved by the Colorado Department of Regulatory Agencies Real Estate Division
Thank you for the opportunity to respond further.Our broker has been interviewed, and states that all internal policies regarding representation have been followed These statements place us at an impasse regarding what was said, or heard during the point of sale presentation, and thus we will need to keep the conversation focused on the contractual documents that were executed by Ms [redacted] ( [redacted] ), and Mr [redacted] on We do not feel it necessary to re-illustrate the matters of fact from our previous response, and trust that all information provided previously and currently will be considered Portions of the point of sale contract have been uploaded for consideration The entire exhibit includes: Deed of Trust, submissions from the DORA-approved Contract to Buy & Sell Real Estate which reference the rescission period, legal responsibilities of the client, and the remedies for dispute resolution, and the Owner Acknowledgement Form
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***
Attached the executed Residential Contract on this purchase Several sections are marked with an * that specifically relate to consumers compliant Paragraph -clearly states that the purchaser has read and understands this Contract in its entirety and their are no other agreements, promises etc Paragraph -is clear to define the purchasers right of rescission and what is an acceptable form of notification Facsimile, email and telephone correspondences will not be accepted as notification of rescission Paragraph (B) and paragraph further address the concerns of the purchaser/consumer
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because Colorado Grand Vacations refuses to honor the VERBAL contracts and messages from their sales people Regards, [redacted]
Complaint: ***
I am rejecting this response because:
No one is denying that the contract was signedMy
frustration lies in the 100% lack acknowledgment of phone conversations and
emails between myself and your companyI have other concerns in regards to
just getting my down payment a lawyer fees refunded back to meI only receive
a very short email from Scarlett saying our contract was cancelledMy concern
is what if in two years we are sent to collections because someone at Grand
Lodge Peak didn’t cancel the contract or was told to do soIt states you have
days to mail a letter out cancelling the contractMy concern was what if the
letter doesn’t reach you in time hence me calling Grand Lodge Peak to let
them knowThis whole process is so incredibly frustrating and I feel like I am
not being heard or my concerns are validIt’s not fair to lie to consumers
they can get out anytime or sell their property because neither statement is
trueI want this resolve and I am tired of repeating myself all the time and
not getting any acknowledgment.
Regards,
*** ***
BGV wishes to have our prospective guests satisfied at all times. We strive to provide concise written confirmation of a purchase at the time of package purchasesThe prospective guests did receive & executed written documentation, inclusive of a statement clearly identifying the
agreement and promotional price being fully refundable for 7-days after the date of purchase. That said, as a good steward to the communities we operate in we will provide, contrary to the executed documents referenced, a full refund which will be received by our prospective guests by November 30,
Mr***,Thank you for stating your concerns & desired resolution.As it has been explained, BGV is not a resale entity. If you care for any further information regarding what avenues we are currently recommending, please contact *** *** ***.In regard to non-payment of your
contractually-binding obligations attached to your Ownership please review the documents attached as these will outline your acknowledgements, responsibilities, and the methods for dispute. BGV will not be accepting your property back or refunding the purchase
Complaint: ***
I am rejecting this response because:My complaints have not been addressed fully or honestlyIf you are dismissive of my concerns, I will be dismissive of any claims for my money. Regards,
*** ***
Hello, We apologize for the delay in our responseI am very sorry to hear that your child fell ill during your visit to BreckenridgeBeing a timeshare resort, the Grand Lodge on Peak is renting inventory to guests from weeks that we have received from our ownersDue to the rental contracts that
we sign with our owners, we are bound to cancelation rules set forth in the agreementThis allows us to cancel reservations, for a $cancelation fee, outside of days of arrivalInside days of arrival, the reservations are non-refundableWe do offer our guests the option to purchase travel insurance to protect their vacations from unforeseen challengesI do see that Eric, the booking agent, offered this to you at a price of $All that said, we do recognize that emergency's do occurWhile we cannot refund you for the two nights you did not use during your stayWe would be happy to offer you a complimentary two night stay to return to the Grand Lodge on Peak when it is convenient for you and your familyI have noted this on your reservation (***), so you may contact our Vacation Rentals team at ***to rebook a stay when you are ready to visit Breckenridge againThank you for contacting us and we do hope to see you again in the futureMany Thanks,Breckenridge Grand Vacations
Complaint: ***
I am rejecting this response because:BGV clearly states that they do not as a matter of process imply that the timeshare is a financial investment, however, this is what was clearly verbally told to us by the salesperson we dealt with My husband and I both remember being told we could expect to sell the timeshare within a year as the value would have gone up once the unit was constructedThis is our main complaint with BGV as the primary purpose for the complaint is that the financial value was misrepresented and the salesperson implied that they would take the unit back when we wanted to sell it We are overall satisfied with the customer service received during the year with the unit, but this complaint is arising as we expected to be able to sell the unit back to BGV and make money (or at the very least get our money back).While one document we signed mentions that the unit shouldn't be seen as a financial investment, we were verbally told the opposite at the time of signingThat clause was explained as just a technicality, but the impression we were given multiple times during the sales presentation is that it would be oneThe salesperson actually went so far as to say they weren't even selling us a timeshare but a real estate investment that could be passed on to our children, etcClearly what we were purchasing was misrepresented and for this reason we feel the contract should be voided. Cornell law defines misrepresentation as follows:a representation was madethe representation was false that when made, the defendant knew that the representation was or that the defendant made the statement recklessly without knowledge of its truththat the fraudulent misrepresentation was made with the intention that the plaintiff rely on itthat the plaintiff did rely on the fraudulent misrepresentationthat the plaintiff suffered harm as a result of the fraudulent misrepresentationAll of these apply to our situation - the statements being that this would be a financial investment and that the unit wasn't a "timeshare", we relied on this information as seen in a document we signed stating that the investment was one of the primary reasons we were purchasing, the salesperson wanted us to rely on this information so he could make the sale, and now we have suffered financial harm insofar as the value of what we purchased has been deemed by a third party to have decreased in value to 8% of what we purchased the unit for (as measured by resale value).Regards,*** ***
Thank you for your reply. The original response remains our stance on this matter
Complaint: ***
I am rejecting this response because:I stand by my statements regarding being deceived and misled by Drew M*** about the timeshare purchaseAnd I reject the reasoning that because I signed the contract I immediately and fully understood everything in itI say and affirm that a number of lies and deceptions were not apparent until laterAfter hours and hours of non-stop presentation and high-pressure sales I understood that my timeshare was in fact a financial investment in real estate that would increase in value according to what MrM*** told me; that questions arose later and in some cases much later; MrM*** never told me about a rescission periodI trusted him to tell me the truth about the features and benefits of the timeshare and then to tell me the truth of what was contained in the contractHe in fact told me to initial here and sign there, and this paragraph says this or thatI was deceived about the timeshare and have no confidence in GTDC and want no part of it any longerThis is a clear case of fraud for profit by someone operating in an industry rife with this kind of felony.Regards,
*** ***
Escalation is your right as a consumer. The documents provided illustrate the options for escalation of disputes
Revdex.com Case # *** *** *** and *** ***(purchasers) purchased Grand Lodge on Peak Unit 1206C Week Odd Years from Peak 7, LLC(dba Breckenridge Grand Vacations)(BGV) on October 5, from Salesperson- Derrick F
* The purchasers put down
$to*** down payment and $for related town and association taxesTotal amount paid $ Upon review of the file an error was discovered with the loan documents The first payment date was listed as 12/1/vs12/1/ Here is a timeline of events that can be verified by email correspondences and notes made to our file:• 10/19/14-email from BGV to both purchasers advising consumer of error in paperwork with corrected documents attached • 10/24/14-email from *** *** indicating that they had now decided they wanted to cancel transaction due to financial reasons (contract did not allow for cancellation via email)• 10/24/14-email from BGV to purchasers notifying consumer that the right of rescission had passed, options were given regarding the transaction 1)sign the corrected documents and keep contract in force 2) if they decided not to pursue purchase and they were outside the rescission period and we would cancel the contract but they would not receive a refund of the monies paid and 3) keep contract as signed and have interest free period and no payments till December 1, along with enjoying all the benefits of ownership at the Grand Lodge • 10/30/14-received voice mail from *** ***• 10/30/14-returned call to *** and left message • 10/31/14-received call from *** *** and he indicated a strong desire to get out He was referred back to the email sent on 10/24/ He indicated he would discuss with his wife and call back on Monday• 11/3/14-received call from *** *** she did not want to review options in letter, she only wanted a refund of monies paid • 11/14/14-received email from *** Flinders demanding cancellation of contract and refund of monies paid Explanation and review of contract indicating again that notification for rescission is days from date of purchase and this letter along with purchasers email were outside this time frame There were several phone calls with *** Flinders • 2/27/15-received call from *** Flinders indicating he wanted a written confirmation that contract was cancelled and all monies were forfeited• 2/27/15-sent email as requested to *** Flinders indicating contract was cancelled and all of purchaser funds were forfeitedResponse to Consumer’s Concerns:We paid $as down payment of timeshare[Purchaser’s paid a total of $not $2700]Two days later after we came home, I called Grand Lodge and emailed them to cancel the contract because we changed our minds[BGV’s contract clearly indicates we must receive a written letter in person or postmarked within days of contract date in order to comply with the right of rescission to receive a full refundNo email or letter was every received from Purchaser during the rescission period]Months went by with no response [Purchasers were given three options as defined above and neither the purchasers nor their attorney ever corresponded with BGV as to how they wished to handle the situation until MrFlinders called our contracts office on 2/27/15]My husband and I have never received our down payment back that was promised by Christine in Contracts[Consumer was outside of rescission period and first written response requesting refund was sent by purchaser via email to our office dated 10/28/well outside the right to rescission Right of Rescission clearly states a letter must be hand delivered or postmarked by days from contract signing, email notification is not acceptable way to rescindLetter would have to have been postmarked no later than October 12, Purchasers were outside the right of rescission and BGV has no obligation to refund any monies paid nor pay for their attorney fees]
Complaint: [redacted]
I am rejecting this response because: In the attachments is my response to their response and the other attachment is an email sent to Jessica C[redacted] after I spoke to her saying we could cancel our contract and get a refund of our down payment.
Regards,
[redacted]
Attached the executed Residential Contract on this purchase. Several sections are marked with an * that specifically relate to consumers compliant. Paragraph 23 -clearly states that the purchaser has read and understands this Contract in its entirety and their are no other agreements, promises etc. Paragraph 25 -is clear to define the purchasers right of rescission and what is an acceptable form of notification. Facsimile, email and telephone correspondences will not be accepted as notification of rescission. Paragraph 20 (B) and paragraph 3 further address the concerns of the purchaser/consumer.
Hello [redacted] & [redacted], I apologize for the delayed response. My name is Rick T[redacted] and I am the Director of Owner Relations for Breckenridge Grand Vacations. While the summer is certainly a busy time in Breckenridge, I believe that we can assist you with reserving your week for the timeframe...
that you desire. I see that you purchased a summer suite on the odd years at the Grand Lodge on Peak 7. I also see that we were able to secure you a week for this August using your ownership for this year. Your next week will be in the summer of 2017 and we will start to take reservations a year in advance, so the summer of 2016. It is completely understandable if you cannot make plans this far in advance. We are here to help you secure and week whenever you are ready, and we will certainly do everything possible to get you a week that works with your schedule. I believe that you will find enjoyment in your ownership and I can help you with this booking process to alleviate any challenges with this process. My email is rt[redacted]@breckenridgegrandvacations.com and my contact number is [redacted]. Please feel free to reach out to me directly with any questions. Thank you for being part of the Breckenridge Grand Vacations Family.Rick
Thank you for the opportunity to respond. Please be advised that we have worked directly with our Owner previous to me viewing this comment, and that all has been handled to our Owner's satisfaction as of 5.2.17.