Breckenridge Grand Vacations, LLC

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you again for your comments, and for the opportunity to respond.We are very thankful for each our our Owners, and strive to provide Grand Vacations.  It is evident that our Owners, the [redacted]'s experience with the BGV Club Owner program (a trial membership which includes a 3 day-two...

night stay, Day Use of the property, and time with Interval International exchange, along with various monetary gifts) which began on 9.17.2016 impressed the [redacted] family enough that the purchased a fractional vacation Ownership with BGV on 8.12.2017 with almost one year of testing BGV's products and service.The Owner upgrade presentation was encouraged as we find that many of our Owners will care to change their type of Ownership from the original purchase within a six-month time frame after our Owners have further tested their needs.  These presentations are not mandatory, thought encouraged, and the stay that was offered and accepted at the Breck Inn (in Breckenridge, CO) in this case for the [redacted] family only cost $49.00 for three days and two nights.  It is correct that the Breck Inn does not hold the same amenities as other BGV resorts, and yet the Owners have the ability to utilize all benefits of Ownership while they are in Breckenridge.  This includes all water amenities, shuttle service, locker rooms, and as mentioned-on site activities.Also, as mentioned by Ms. [redacted], the access to the pool was provided as promised.  All compliance is in order for the swimming pools, and Owner/guest safety.  A manager from the BGV Owner Relations Department spoke with Ms. [redacted] based on her incoming call.  A compensatory stay was offered with no presentation attached.BGV will not be purchasing the unit back from the [redacted] family, and look forward to future opportunities to provide Grand Vacations.  Please find attached the pertinent Ownership Documents which are approved by the Colorado Department of Regulatory Agencies Real Estate Division.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because Colorado Grand Vacations refuses to honor the VERBAL contracts and messages from their sales people. 
Regards,
[redacted]

Thank you for the opportunity to respond further.Our broker has been interviewed, and states that all internal policies regarding representation have been followed.  These statements place us at an impasse regarding what was said, or heard during the point of sale presentation, and thus we will need to keep the conversation focused on the contractual documents that were executed by Ms. [redacted]), and Mr. [redacted] on 2.5.16.  We do not feel it necessary to re-illustrate the matters of fact from our previous response, and trust that all information provided previously and currently will be considered.  Portions of the point of sale contract have been uploaded for consideration.  The entire exhibit includes:  Deed of Trust, submissions from the DORA-approved Contract to Buy & Sell Real Estate which reference the rescission period, legal responsibilities of the client, and the remedies for dispute resolution, and the Owner Acknowledgement Form.

Complaint: [redacted]They should check their records, we haven't stayed at the property (Peak 8 or Breck Inn prior).  When we have visited Peak 8, before purchasing we were treated 10 times better than we were during this visit.  You should check what your team says when they call about the Owners Update and what your Sales team says during a sale.  We were told many misleading and flat out wrong items concerning the stay, timing, cost and HOA.  All have proven to be incorrect.  It is nice to know that I now know where Peak 8 puts their concern in the sale and not in saving owners. My comments about the pool were about safety and the how disrespectful EMPLOYEES children were, not about using it. 
This concern will be escalated.  Regards,
[redacted]