We contacted Mr [redacted] and mailed him his refund as requested and apologize for not being clearer about the process of obtaining a vehicle not immediately availableLocating one from another dealer was not an option since he made it clear he did not want any miles on the vehicle prior to his purchaseOrdering a specific model from the manufacturer is subject to availability and does take 8-weeks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I stand by my characterization of the actions of the dealer and how they treated my sonWhile Hyundai as a company has addressed the issue the dealership has been silent which leads me to believe nothing will change there and other customers should be wary of this dealership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint that I have is that it was not detailed out to me about the rebates until last minuteI was never made aware of the $rebateI have attached the texts regarding the price matching and price information with the sales consultant that I exchanged with.
The rebate in question was never mentioned to me which is why I feel that I was deceived.
Regards,
*** ***
In total loss situations such as this a proof of loss from the insurance company is required before we are able to process the cancellation and refundWe received this document on the 28th of June and have issued the refund to the customerWe apologize for our apparent poor management of his
expectations but could not proceed without verification that the lien was released and loan paid off. We spoke with the customer who told us to mail him the refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory to me. I did receive a call from the General Manager and my deposit monies were mailed back but as for an apology, I received a lecture about how this business (*** *** ** *** *** *** *** *** ** ***) maintains business practices focused on the companies growth and does not focus on Customer SatisfactionI complained about ordering a part over a year ago and never receiving a call to which his response was "then you shouldn't ever do business with us again." My recommendation to future car buyers is BE AWARE OF THIS COMPANIES' GREED OVER CUSTOMER SATISFACTION GOALS
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Doug B[redacted], our GM, spoke to Ali M[redacted], the Sales Consultant, and Mike M[redacted], the Sales Manager, about the sales process with [redacted]. They assured him that all the rebates were discussed prior to completion of the sale. Ms. [redacted] had been interacting with Ms. M[redacted] on multiple occasions...
over an extended period. All three applicable rebates were itemized as deductive items to the transaction (Retail Bonus Cash - $2,000; Sales Bonus Cash - $500; HMFC Bonus Cash - $750) on the Retail Buyer’s Order (attached) which Ms. [redacted] signed. She researched a couple different makes and compared pricing between a number of stores. There are a number of rebates available to consumers and many options to consider. The rebate in question is Hyundai Motor Finance $750 rebate. This rebate is available as long as you finance with Hyundai at their published rate. Prior to completing the deal , [redacted] felt the rate was higher than she could obtain from another lender. Her options at that point were to pass on the deal or complete the purchase. [redacted] elected to complete the purchase and drive the car home. The next day she came back to the Dealership with her Dad and we had a conversation about the transaction. The rate seems to be the objection. Mr. B[redacted] pointed out that she has the option to re-finance the loan with a lender of her choice and still keep the $750 rebate. If we were to process the new loan at the dealership she would not be eligible for the $750 rebate. Her Dad indicated he could get a lower rate through his bank. We suggested that they do that understanding that may not be as convenient, but it would solve the issue. Ms. [redacted] clearly did her homework regarding her vehicle purchase and negotiated a good deal for herself. If we were to refinance this deal at the same net amount financed through another lender or issue her a refund of $750 as she requested, we would be losing money on the transaction. If she elected to finance the deal with another lender at 3.8% with an amount financed $750 higher, her payments over the term selected would actually be ~ $2 per month higher than her payment with [redacted] at 4.99% not the $30 differential she suggested in her complaint. This is a business about relationships and it is not our intent to have unhappy customers. On the other hand, we are not in business to sell vehicles at a loss. If Ms. [redacted] wants the $750 rebate AND a lower rate, her only option is to refinance the vehicle through her own lender as Mr. B[redacted] suggested. As is, she negotiated a good deal and we take exception to her claim that she was taken advantage of.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have...
reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Upon receiving this notification, we contacted the customer and apologized for our lack of follow through and overnighted the refund to her per her instructions.
We contacted Mr. [redacted] and mailed him his refund as requested and apologize for not being clearer about the process of obtaining a vehicle not immediately available. Locating one from another dealer was not an option since he made it clear he did not want any miles on the vehicle prior...
to his purchase. Ordering a specific model from the manufacturer is subject to availability and does take 8-12 weeks.
We contacted the customer and reached a resolution to the complaint and apologize for any inconvenience this has caused.
Revdex.com[redacted]Superior Hyundai North
[redacted]
[redacted] ** [redacted]
Dear [redacted]
This message is regarding complaint...
ID [redacted] submitted to Revdex.com about your business on 11/10/2015 by [redacted] .
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you.
MESSAGE:Spoke with customer and he verified the complaint has been resolved to his satisfaction.
Our GM contacted the Customer and resolved the matter to the satisfaction of both parties
Our GM left a message for the customer today to discuss this matter
We contacted Mr [redacted] and mailed him his refund as requested and apologize for not being clearer about the process of obtaining a vehicle not immediately availableLocating one from another dealer was not an option since he made it clear he did not want any miles on the vehicle prior to his purchaseOrdering a specific model from the manufacturer is subject to availability and does take 8-weeks
We contacted [redacted] and apologized for the fire drill this has become and are overnighting her reimbursement
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Upon receipt of the complaint, we contacted the customer and resolved the issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I stand by my characterization of the actions of the dealer and how they treated my sonWhile Hyundai as a company has addressed the issue the dealership has been silent which leads me to believe nothing will change there and other customers should be wary of this dealership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint that I have is that it was not detailed out to me about the rebates until last minuteI was never made aware of the $rebateI have attached the texts regarding the price matching and price information with the sales consultant that I exchanged with.
The rebate in question was never mentioned to me which is why I feel that I was deceived.
Regards,
*** ***
In total loss situations such as this a proof of loss from the insurance company is required before we are able to process the cancellation and refundWe received this document on the 28th of June and have issued the refund to the customerWe apologize for our apparent poor management of his
expectations but could not proceed without verification that the lien was released and loan paid off. We spoke with the customer who told us to mail him the refund
Our GM contacted the customerPicked up the vehicle at her houseCompleted the repairs and returned the vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory to me. I did receive a call from the General Manager and my deposit monies were mailed back but as for an apology, I received a lecture about how this business (*** *** ** *** *** *** *** *** ** ***) maintains business practices focused on the companies growth and does not focus on Customer SatisfactionI complained about ordering a part over a year ago and never receiving a call to which his response was "then you shouldn't ever do business with us again." My recommendation to future car buyers is BE AWARE OF THIS COMPANIES' GREED OVER CUSTOMER SATISFACTION GOALS
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Doug B[redacted], our GM, spoke to Ali M[redacted], the Sales Consultant, and Mike M[redacted], the Sales Manager, about the sales process with [redacted]. They assured him that all the rebates were discussed prior to completion of the sale. Ms. [redacted] had been interacting with Ms. M[redacted] on multiple occasions...
over an extended period. All three applicable rebates were itemized as deductive items to the transaction (Retail Bonus Cash - $2,000; Sales Bonus Cash - $500; HMFC Bonus Cash - $750) on the Retail Buyer’s Order (attached) which Ms. [redacted] signed. She researched a couple different makes and compared pricing between a number of stores. There are a number of rebates available to consumers and many options to consider. The rebate in question is Hyundai Motor Finance $750 rebate. This rebate is available as long as you finance with Hyundai at their published rate. Prior to completing the deal , [redacted] felt the rate was higher than she could obtain from another lender. Her options at that point were to pass on the deal or complete the purchase. [redacted] elected to complete the purchase and drive the car home. The next day she came back to the Dealership with her Dad and we had a conversation about the transaction. The rate seems to be the objection. Mr. B[redacted] pointed out that she has the option to re-finance the loan with a lender of her choice and still keep the $750 rebate. If we were to process the new loan at the dealership she would not be eligible for the $750 rebate. Her Dad indicated he could get a lower rate through his bank. We suggested that they do that understanding that may not be as convenient, but it would solve the issue. Ms. [redacted] clearly did her homework regarding her vehicle purchase and negotiated a good deal for herself. If we were to refinance this deal at the same net amount financed through another lender or issue her a refund of $750 as she requested, we would be losing money on the transaction. If she elected to finance the deal with another lender at 3.8% with an amount financed $750 higher, her payments over the term selected would actually be ~ $2 per month higher than her payment with [redacted] at 4.99% not the $30 differential she suggested in her complaint. This is a business about relationships and it is not our intent to have unhappy customers. On the other hand, we are not in business to sell vehicles at a loss. If Ms. [redacted] wants the $750 rebate AND a lower rate, her only option is to refinance the vehicle through her own lender as Mr. B[redacted] suggested. As is, she negotiated a good deal and we take exception to her claim that she was taken advantage of.
Our GM contacted the Customer and resolved the matter to the satisfaction of both parties.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have...
reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our GM left a message for the customer today to discuss this matter.
Upon receiving this notification, we contacted the customer and apologized for our lack of follow through and overnighted the refund to her per her instructions.
We contacted [redacted] and apologized for the fire drill this has become and are overnighting her reimbursement.
We contacted Mr. [redacted] and mailed him his refund as requested and apologize for not being clearer about the process of obtaining a vehicle not immediately available. Locating one from another dealer was not an option since he made it clear he did not want any miles on the vehicle prior...
to his purchase. Ordering a specific model from the manufacturer is subject to availability and does take 8-12 weeks.
We contacted the customer and reached a resolution to the complaint and apologize for any inconvenience this has caused.
Revdex.com[redacted]Superior Hyundai North
[redacted]
[redacted] ** [redacted]
Dear [redacted]
This message is regarding complaint...
ID [redacted] submitted to Revdex.com about your business on 11/10/2015 by [redacted] .
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you.
MESSAGE:Spoke with customer and he verified the complaint has been resolved to his satisfaction.