[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for...
a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Superior Hyundai North agreed to send me a check for $309.75. I will let you know if I do not receive the check in a timely manner.Thanks to the Revdex.com in assisting me in this matter! It is very much appreciated!
Regards,
[redacted]
Mr. [redacted] did purchase a used 2014 Mercedes on 9/25/16. The dealership received the vehicle from a trade-in on a new purchase. We paid the vehicle off on 9/13/16 to Mercedes Benz Financial.We did not receive the title and lien release back from Mercedes Benz Financial in a timely...
manner. When we received the title from Mercedes Benz Financial on the 8th of November 2016 we put it in our name immediately. The next day we received the title back from the Courthouse. At that time we also transferred the plates from the customer’s 2010 Nissan Altima to his 2014 Mercedes. I am not sure when we knew he received a ticket, however we are overnighting his sticker, memo title, and a check for the ticket he received. Please let us know if this meets his satisfaction. Thanks [redacted]
The customer’s complaint has been resolved and he will be receiving his settlement as requested. We understand his frustration with the process and apologize for the inconvenience. On the other hand, his assertion that our Service Manager’s actions “took advantage of his son” and were “fraudulent”...
and that our business practices are “sleazy” is completely off point and illogical. We take strong exception to his characterizations. While we will evaluate the situation and try to ensure that our people deliver a consistent message when communicating a problem and concern, it is in our and our customer’s best interest to have something covered through the factory warranty program. That said, we are required to follow strict guidelines regarding items covered under warranty or risk future chargeback by the manufacturer. Our refusal to cover a valid warranty concern has no benefit to us either from a financial standpoint or a relationship standpoint with the customer.
Upon receipt of the complaint, our GM contacted the customer and resolved the matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for...
a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Superior Hyundai North agreed to send me a check for $309.75. I will let you know if I do not receive the check in a timely manner.Thanks to the Revdex.com in assisting me in this matter! It is very much appreciated!
Regards,
[redacted]
Mr. [redacted] did purchase a used 2014 Mercedes on 9/25/16. The dealership received the vehicle from a trade-in on a new purchase. We paid the vehicle off on 9/13/16 to Mercedes Benz Financial.We did not receive the title and lien release back from Mercedes Benz Financial in a timely...
manner. When we received the title from Mercedes Benz Financial on the 8th of November 2016 we put it in our name immediately. The next day we received the title back from the Courthouse. At that time we also transferred the plates from the customer’s 2010 Nissan Altima to his 2014 Mercedes. I am not sure when we knew he received a ticket, however we are overnighting his sticker, memo title, and a check for the ticket he received. Please let us know if this meets his satisfaction. Thanks [redacted]
The customer’s complaint has been resolved and he will be receiving his settlement as requested. We understand his frustration with the process and apologize for the inconvenience. On the other hand, his assertion that our Service Manager’s actions “took advantage of his son” and were “fraudulent”...
and that our business practices are “sleazy” is completely off point and illogical. We take strong exception to his characterizations. While we will evaluate the situation and try to ensure that our people deliver a consistent message when communicating a problem and concern, it is in our and our customer’s best interest to have something covered through the factory warranty program. That said, we are required to follow strict guidelines regarding items covered under warranty or risk future chargeback by the manufacturer. Our refusal to cover a valid warranty concern has no benefit to us either from a financial standpoint or a relationship standpoint with the customer.