Breuners Furniture Inc.

Dear Sirs, While I have attempted to correct this issue I must explain that at no time did the customer contact the store in writing notifying Breuners that she wished to cancel her order. As a matter of fact the only time that she contacted the store in writing is attached. We informed [redacted]...

[redacted] off the return policy and have initiated getting her a refund less the fees that were incurred to ship and restock the merchandise that she did in fact order. The entire email thread is attached and at no time was [redacted] hung up on or cursed at either by email or by phone. We will attempt to come to some sort of solution with the customer within reason if that is possible. She can email [redacted] a solution that would accommodate both her as the consumer and the store if she wishes to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Financial dispute was closed May **, 2016. Funds were taken out of our account and are in holding account until Breuners completes paperwork sent by credit card company. Received an email from credit card company on May **, 2016 notifying us that Breuner's sent a response to them, indicating they DID receive the paperwork. I have attached two emails from our bank. One showing they never responded to our bank on May ** and one from May ** showing they responded. Just spoke with them again and they said they have had contact with their bank so I know they have been contacted. I also requested to release the funds to them to have this whole thing over with. We still request a refund on half the cost of the nightstand since it came in a set and we just had problems with one.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]