Bridge Dealer Services Inc

This customer received from the dealership a valid day resident temporary registration and plateOur average turnaround time on title document delivery to a customer is to weeks and this is explained to each customer at the time of vehicle deliveryOur dealership will sell over 2,
vehicles annually and are ahead of the industry standard in terms of title deliveryThis customer's temporary registration was scheduled to expire on April 7thThe title was delivered to the customer on April 3rd prior to the expiration dateAnd the dealership offered the service of registering the vehicle to the customerThe service was declined by the customer.The temporary registration and also the temporary license plate provided by the dealership to this customer was valid for the entire time period leading up to the delivery of the permanent title documentThis complaint is without meritPlease take it down from your site

Complaint: ***
I am rejecting this response because: First of all my personal mechanic was willing to fix the issue but it was rejected by Bridge Dealer who wanted me to take it back to them and their mechanicAnd if I was sent to a mechanic that you wanted then it is a representation of youSecond, I am not receiving any money from the insurance company because the car was financed and the finance company would like to be paidSo, all the money that the insurance company valued the car at is going to the finance company and I am still responsibility for the balance without a carSo, the dealer got paid, the finance company got paid and I am out of a car, a trade in which the dealer has and the car that caught on fireI would like to be made whole in some wayThis car was not driven a full weekAnd if you did allow my mechanic to fix the car, I would have still had a car
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The claims that the business has made are interpretations of the true storyThe phone call and text message was sent the exact minute that I arrived at the dealership, why would I answer or respond to a message if I’m already on the property? I called an hour and half prior to arriving at their address to make sure the truck was still available to view I even asked the salesperson “why are you showing me the truck if there is a deposit on it?” And he laughed and said “money talks.”the responder also failed to mention why I took such an aggressive stanceCondescending and ignorant remarks such as “you must read minds” and poor intimidation tactics were used to tell me to leave the buildingI was nowhere near abusive, I was defending my argument to the ownerThe car that they had advertised wasn’t on the lot or anywhere in sightI drove over an hour and a half away to see the vehicleNo one offered any type of service for my timeThe person I spoke to was trying very hard to be intimidating and gestures to the door for me to leaveThere was no apology until I reviewed their business on google and no efforts were made to find me another vehicle with the same description and specsThey poorly handled another clientI have contacted the Attorney General of NJ also and will be following up closely with them. Every employee I spoke to in this business had no intention on helping me, apologizing for their mistakes, or finding another’s vehicle that would fit my needsHow nice it must be to be utterly horrible at your jobI was unaware that, in this day and age, you can mistreat customers who are willing to spend money at your establishment.
Regards,*** ***

Complaint: ***
I am rejecting this response because: My mirror was never ordered shortly after I purchased the vechicle due to never being able to get in contact with the service department or anyone from the dealershipI'm not sure why more lies are being told or writtenI never was able to have a real conversation directly with the dealership until I drove two plus hours and spoke with Miguel, Steve, Winnert directlyThere was no commincation error for the installation eitherI was told the vechicle would be fixed "sometimes the same day" once I was able to make an appointment, which once again I was unable to make an appointment since no one answered or returned any of my messages and calls from the service departmentI knew there was a possibility the car would have to stay overnight.Now, leaving my vechicle at a dealership that hasn't been truthful or hasn't honored there promise in thirty days after purchase which is on the We Owe You doesn't sit wellIn my opinion I believe my vechicle would just sit there for weeksNOW, I'm deciding to have it shipped and taking my vechicle to a trustworthy shopI would have accepted the message if I actually had gotten a tracking number message from Rick who just called but as I stated before all I have gotten was smoke and no mirror
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I do NOT trust anything about bridge autoThey told me it was a safe car to drive It is not safe to drive They lied about the fact they sell quality cars They are no better than a common criminal The organization is a complete FRAUD
Regards,
*** ***

The response from the customer is not valid and untrueThe customer is only being asked to sign one document and this is a contract for the $that our office never receivedThe contract clearly states all terms related to the sale and would be satisfied with a single payment of the $that represents the full payment of the balance dueEither this customer is confused which is doubtful because they claim to have engaged an attorneyHowever we have heard nothing from the attorney nor have we been provided contact information for the attorneyWe have tried to resolve this matterIt seems possible at this point that this customer is simply trying to avoid paying for the vehicle altogetherWe hope this is not the case as we have given Ms*** the benefit of the doubt by releasing the vehicle to her and have tried to work with her regarding payment arrangements

This customer's title was mailed to them on 5/31/Please close this complaint as resolvedTell us why here

Complaint: ***
I am rejecting this response because: I would like to know if we are able to purchase a warranty for this vehicle, since I put in this complaint my car has had many more issues and has become a bigger expense than it is worth I have since called directly to the office and was hung up on upon asking what my options are, I was also told I couldn't be helped although my problems have started since the day I purchased the vehicle It's a shame the way I was treated when my car left me stranded, everyone I spoke to was very rude I have reached out to them asking if I can purchase a warranty and I am still awaiting a response and it has been a little over a week While we understand your stand point we were sold this car under pretense, and were assured that we wouldn't have these major issues that we are having now, furthermore our salesman didn't even complete our sale after stating he would be the one completing the sale and has since been let go Had we been given the proper information on the car we would have chose a different vehicle that would be much safer for our family
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was told that it didn't matter if the color is wrong, people paint their cars all the timeThe fact that it took so long for them to get the car registered and titled (days after purchase), and the fact that the error should not have been made, they didn't do what they were paid to doAlso, the fact that the color was wrong could have caused me issues with NYPDBeing an African American man, in the tense climate in NYC now, it could have caused me many problemsI didn't send it back to them to correct because I didn't want to wait weeks for it to get doneI got it done in minutesThey are taking these fees from customers, and are not earning themFor $the mistake shouldn't have been madeOn top of that, all of the paperwork say that my car is black, so this 'minor' clerical error is unacceptable.
Regards,
*** *** **

Rest assured that we operate with the highest level of integrity and we do not seek to hold any money rightfully due to a customerWe sell thousands of cars per year and much of our business success is dependent on our reputationUpon research, I see that this vehicle was financed thru
*** *** *** and therefore any refund money is to be forwarded to the lien holder and they would forward any excess proceeds to the customerAs with most businesses, refunds are processed thru our accounting department not our sales departmentWe are not looking to hold your funds as you suggest but all refunds must go thru accountingMany companies take several weeks and even months to process refunds especially from a sale that occurred more than a year agoThis is because it has to go thru a validation and authorization processIn this case it's only been a few days so please understand that your refund is being processed in a very timely manner

This complaint is possibly invalidThe vehicle was at a 3rd party mechanic shop that we refer business to but do not ownIt was not at our facility when the fire incident occurredThis is an insurance matter and the customer is expected to be paid the replacement value from an insurance company
It seems that this customer is either misinformed or is possibly attempting to get paid double from an insurance claimYou may call me to directly to discuss this matterMy direct number is ###-###-####My name is Rick R*** and I am the General Manager of the businessTell us why here

Complaint: ***
I am rejecting this response because: I was told by my salesperson *** that the title was in hand on the day I purchased the carAt the end of the sale I was then told by the finance person that they did not have the titleThere was quite a few back and forth between myself, the sales person, the manager/owner and the title rep that the title was there and then it wasn't and then *** ** *** had it and finally the manager/owner had the title rep look for it in her title book only to discover it was in their possession the entire timeThe reason I purchased the car was because I was told that the title was in hand...and then found out at signing that this was NOT the case.
Regards,
*** ***

This is an insurance matter and the client will likely be made whole and potentially even profit from the insurance proceedsIf you would like to discuss further or if we can otherwise assist you please call my mobile ###-###-####

I spoke with Mr [redacted] shortly after he received his registration documents and apologized for the DMV error and let him know that we would have it corrected for him. Customer seemed very understanding and stated that he would withdraw his complaint. Since then, the DMV file has been...

corrected. Please close this complaint as resolved.

This customer visited the dealership on multiple occasions and also brought his own independent mechanic to inspect the vehicle prior to purchasing. His mechanic gave him the green light to go forward with the purchase and there were no issues present at the time of purchase. The referenced vehicle...

was 15 years old with more than 100,000 miles at the time of purchase. The vehicle was sold "as is" and the customer declined to purchase any extended warranty. This customer was also offered the option to trade the vehicle in for another vehicle and declined. Tell us why here...

We prepared and submitted proper documentation for title and registration to the NY agency for this customer's vehicle. A minor clerical error was made by the DMV agency on the color section of the vehicle. Vehicle was registered and titled to customer. We offered to handle the correction on this customer's behalf. I just confirmed with my title department that the customer never returned the title document to us for correction. It's a very minor and common error and very easily corrected. Vehicle was titled and registered so service was performed and completed.

We try and ensure that the vehicles we sell are safe and mechanically sound. However we cannot always guarantee continued performance on a vehicle that is 10 years old and more than 100,000 miles. We empathize with customers who have mechanical issues after purchasing the vehicle, however this...

vehicle was sold with over 100,000 miles at the time of sale. Extended warranties are available to purchase only and are not included in the sale. This was an "as is" sale. Most of our service work is outsourced. We do a substantial amount of business with several repair facilities in the area so we are often able to negotiate discount prices for repair services for our customers but without a warranty they would still have to pay out of pocket for any requested repairs that are not included as part of the original sale. Tell us why here...

Again, I am sorry that you had any issues at all and have not been completely satisfied with your vehicle purchase. However all extended warranties generally must be purchased at the time of sale. This is the warranty company's policy, not ours. In order for you to purchase an extended warranty after the sale date, the vehicle must be inspected by a third party for any current outstanding mechanical issues that would otherwise be covered by the warranty. If you would like to purchase an extended warranty at this time I would be glad to assist you with this process. Please feel free to contact me directly at ###-###-####. My name is Rick R[redacted] and I am the General Manager of the business. Tell us why here...

Mr. [redacted] called in to inquire about a Land Rover that was available for sale at the time. He told our office that he was 20 minutes away. He did not have a scheduled appointment nor did he leave any prior deposit to hold the vehicle. We advised him that there were other parties interested in the...

vehicle but that at the moment it was still available as no deal had yet been finalized. This was around 10am. Prior to Mr.[redacted] arrival another customer finalized their purchase of the vehicle. Our office called his cell phone around 10:30am and also sent a text message to inform Mr.[redacted] that the vehicle was no longer available and had been sold. Mr. [redacted] did not answer the phone nor did he respond to the text. He showed up at the dealership and was very irate and demanded to see the owner. The manager on duty attempted to assist Mr. [redacted]. Mr [redacted] was verbally abusive to the staff and he left. I have attached a screenshot of the text message that were sent to Mr. [redacted] within 20 minutes of the initial text communication clearly explaining that the vehicle was sold and no longer available.

The  dealership is going to send my refund today. I will follow up with you to let you know that they did mail it! Thanks for your help!!