Bridge Property Management, L.C.

This deposit check requested was originally sent out in a timely manner, from our records it looks like the check had not yet been cashedIn most cases this can either be because of an error in address, or being lost in the mailWe have gone ahead and cancelled this check and reissued a new one that has been sent directly to the propertyFormer tenant has been notified about the check- and will be able to pick up the deposit check as soon as it arrives at the property

We are not able to meet this residents desired settlement at this timeWe have communicated with the resident that they will be responsible for the day notice and have to pay in fullPer fair housing laws- this is something that is listed int he lease and again, we are not able to make any adjustments

We again unfortunately have no proof that this package was ever delivered to our office- or that anyone from our staff accepted this packageOur office staff carefully logs each and every package that is delivered to our officeIF the package has the name of a former tenant, our staff simply does not accept and the package is returned to the senderWe wish we could be of more assistance on where this package has ended up- but cannot with any knowledge or documentation that this package was accepted by anyone in our office

This situation is now being handled and resolved by attorneys on both ends of the party

To whom it
may concern,
The issues
with the water heater in the residence have been addressed, and repairs were
made to stop the leaking waterThe carpets have also been cleaned thoroughly as
was requested by the residentOur maintenance staff will follow up on any
issues that the repairs
may not have resolved
MsD***
was advised by the Portfolio Manager, Sojournia O*** that she will be
reimbursed for cost of the hotel stay, in the form of $taken off of next
month’s rentI was advised by MsO*** that MsD*** was pleased with this
outcomeIf you have any further questions or concerns please contact me directly
Sincerely,
Amanda D***
Administrative
Assistant
Bridge Property Management
South Commerce Drive, Suite
Murray, UT
84107
Direct: +*** ***
Email: ***@bridgepm.com

*** was unfortunately sent to collections, however she did make the payment We have retracted the collection from Collections West and they are sending her a letter stating that her account was corrected and there was no negative impact placed on her credit report*** has been contacted and we apologized for the mistake and that she would be receiving documentation for her file regarding this Thank you

We have been in constant communication with this residentWe perhaps think maybe there was some significant miscommunication between the resident and the front office and we do take full responsibility for thatWhen moving in- the resident tried to send the property manager a move in check list-
while the resident was away in ParisWe never received the checklist and we emailed the resident letting her know that we never received itThe resident came back from this trip she came into the front office and apologized that we did not receive it and we will start from here to get her items finishedSince the resident was needing to leave the country we tried everything in our power to make sure things were pleasant for her upon her arrivalWe believe that the 200$ credit is more than enough and we will not be able to give more than that for the items that needed to be fixed upon move inThe apartment was not uninhabitable and did not effect every day life- regardless it should have been repaired fully and that is why we provided the 200$ credit Like previously stated- we take any responsibility for any miscommunication between our staff and the residentWe work very hard so that our residents are happy and we will make sure this does not happen in the future. Thank you

Complaint: ***
I am rejecting this response because: I have attached my response to this emailMy response is embedded in the response from Bridge Property Management in redI am seeking to clarify and correct the facts of this casePlease let me know if you have any questions
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:1) I'm requesting the fee be waved for the entirety of my leaseBy temporarily waving the fee, Bridge Property Management, L.C. is acknowledging the burden it's placing upon residents by changing the agreement residents had with the previous property owners.As I've discussed several times with staff members from Bridge Property Management, L.C., prior to signing my lease I inquired about a fee and was told there was not oneI'm asking Bridge Property Management, L.C. to uphold this, as residents were not given a say in the sell of the property and should not be subjected to new fees which they were not aware of prior to entering a lease.2) The response is factually inaccurateThe response is written as though I was told prior to contacting the Revdex.com that the fee would be wavedThis is not true, as the company failed to respond to me for two days and only responded the day after a complaint was filed with the Revdex.com
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The company has lied numerous times to your organization there is no attorney involved in either side I have videos and witnesses to prove the sameIn fact the business Ceo Richard Stayner has been written several times and not once has reposonded to a single emailMy neighbor *** *** recorded a conversation between him and one of the VP where they denied my assigned power of attorney to handle this matterIn fact they sent a certified letter with a blank mutual release agreement trying to void my contract with themI demand from the business moving expenses, one month rent for damages including any attorney fees in I have to retain an attorneyI am tired of bridge properties thinking they are above the law sending people to my residence trying to force me to sign an agreement due to their promises even after I offered to pay for a gate latch at their dog park I was cited for having loose dogs due to their negligence they need to own up to their promises and stop lying to your agency myself and other customers such as *** *** and my power of attorney
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: once again it is untrueThe tech that came told us the airflow was not coming through to the bedrooms because either it was old or the airflow was being pushed to windowHe flipped the vent, that is all that was doneYet again, it did not workWe have received no calls from anyone to check on this or confirm whether it worked or not, at this point you all are assuming without askingIf the unit is too old to properly work as it should then it needs to be replacedSimple.
Sincerely,
*** ***

This has been resolved as we take responsibility as there has been some miscommunicationIt has been communicated that this check for the desired amount has been sent out and sent to the property directlyMs.*** will receive a call when the check has been delivered and can have the option from there to either come pick it up, or have it be sent directly to her address

The residents water heater broke on a SaturdayWe sent maintenance to go fix it but there was a latch on the doorWhen we contacted the resident about not being able to get in she was very upset and said we did not have permission to enterAfter several attempts of trying to schedule a time to
come in she said she was just going to hire someone to do it on her ownThis was on Thursday, days after her water heater brokeIf she would have given us permission to enter we would have had the water heater fixed in a timely mannerWe are not responsible for reimbursing her since she would not allow us into the apartment to make the repairs. Thank you

Ms*** previously spoke to MsO*** regarding the concern she had regarding the fee for online rental payment and was advised that we waived each resident's online fee for the first months. MsO*** did forward the concern to her manager, Steve D***, who advised that the fee
was discussed with our attorney as well and it was within Maryland law to charge. She was also advised that there are other ways to pay rent if she wanted to avoid paying the fee, which we have waived until AprilThis fee is policy within our company for our propertiesWe will be sending out a notice when the period of waved fees is coming to an end to remind residents of the processing charge for paying the rent online, which should have additional details regarding the fee.As a good will gesture to our new residents we have waived the fee until April, at which point they will be able to continue paying online, or they can drop off a check with the leasing office

From the property manager:I phoned Ms*** on 1/5/late evening regarding her concernsI explained her ledger line by line I also clarified why she singed a blank lease that we filled out manuallyIt was clearly due to new ownership and wanted to make sure we had a lease on
fileWith that being said I explained our reason for having her to come to resign another lease being that we wanted her to have a professional lease I apologize to Ms*** on behalf of management that her ledger wasn’t reflecting the moconcession that she did receiveAs far as her water bill I explained to her the new billing situation and that she will be receiving a bill very soonI also brought to her attention that the credit that’s on her account may very well be absorbed when her utilities are uploaded. She was perfectly fine with everythingAnd since then has a copy of her lease agreement. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have met this desired settlement by offering the resident a $concessionWe truly apologize for what seems to be some miscommunication in regards to the residents mailWe feel that this situation is now cleared up as we have taken steps by contacting this resident to discuss any issues or
clear up any confusionThis resident now has a working AC as we ordered in a new part and it came next business day on site and was installed We also have taken the steps by having our property manager on site advise if this resident has any other issues to contact her directly and will have it taken care of

The property manager had notified *** that the file had been turned over to collections through Hunter Warfield and they are the ones responsible for providing documentation notifying of the satisfied judgement***'s husband went to the office and the property manager spoke with him and notified
she can provide a letter explaining that the file now belongs to Hunter WarfieldShe has written out and signed the letter and provided it to the former resident. Thank you

To whom it may concern,We have reached out to the resident regarding the issues she's described she's had with the propertyWe have advised that we will be thoroughly cleaning the dog park more oftenAs for the issues she has had with the Manager, we have spoken with her advised to be more
punctual as well as presentableWe offer our sincerest apologies to Ms*** for her dog's illness and we aim to provide a more clean and enjoyable environment for the animals.Thank you,Amanda D***@bridgepm.com###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***