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Bridge Property Management, L.C.

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Bridge Property Management, L.C. Reviews (57)

Complaint: [redacted]
I am rejecting this response because:
It was not that simple and shoulnt be sweep under the rug... I advise of my mailbox being brokedn on day one and after I called corp the mailbox was miraclous fixed the next day but while I waited a month and a halve for a mail box my mail was return from the front office even thought they knew before moving me into this apartment the mailbox was broken and told me to come and get my mail from the front they still return my mailed...  without a courtesy call or even a courtesy email... even after finally getting a key to my mailbox I was never giving the mailbox number ... on to top the cake when I complain that there was water coming into my apartment I was greeted with a nasty attitude telling me there was no water I was basically seeing things.. so they cut a hole into my wall left a black trash bag over night and came back the nexzt day to patch the hole and didnt even have the courtesy to remove the mess that was made 
Sincerely.... 
[redacted]

Unfortunately we are unable to meet the desired settlement due our lease agreement, and the situation as follows. This resident contacted the office on September 7th,216 concerning her neighbors being loud (loud television, dropping items, etc) that last for 30 minutes after midnight. The resident...

stated that she is in bed from 10:30 pm-6am. The leasing office sent a violation "noise" letter to the resident on September 15,2016. The resident contacted the office again on September 14,2016 and we sent another letter to the resident in 225C on September 15,2015. We called the residents in 225C on September 15,2016 and asked if they were able to meet with the office manager that day. The resident came in and we talked about the noise complaints and he was very apologetic, these residents even sent the original resident two letters apologizing for the noise. When meeting with the residents in 225C we asked if they were willing to transfer to a different apartment unit, and they were not as they did not want any one living above them. The original resident contacted the office on October 3, 2016 and requested a meeting with the property manager and they met the next day on October 4,2016. At that time the resident was offered to move to a different apartment on the top floor in three different areas of the community and in response said "the resident wants to be let out of her lease". At that time we informed the resident of the lease contract requirement to terminate the lease early which is to pay 60 day early termination fee and to pay for any damages in the apartment. On October 14,2016 we called the resident again inquiring about a transfer, with no response. On October 18th,2016 the resident responded about transferring and said she was planning on moving and did not want to transfer because she did not want to be in a similar noise situation with other neighbors. Our lease states that if you terminate the lease early that you have to pay a 60 day early termination fee. We are very consistent with enforcing this with each resident that does not fulfill their lease due to "Fair Housing." We truly do feel that we handled the situation as shown and in a timely manner and have offered options on our end as well.

Our office does not show any record of receiving a package for this former resident. We have a process in which we log every package that is delivered to our office and do not have any record of a package being delivered to us for this individual. We would be unable to meet this desired...

settlement that is requested for this reason. This individual lived here over 3 years ago.. our process is to not accept any packages delivered to us for former residents. If a package is delivered to our office with a former residents name on it, we simply do not accept it and it would be returned to the sender. In an effort to better assist this individual, we have asked if they could provide any proof that the package was delivered to our properties address, but have been told this is not something that can be provided. We would love to help and recommend that if this package was insured- to file a claim with the company in which it was purchased from. Also to contact the post office and request any sort of confirmation as to where exactly the package was delivered. Again, our staff carefully logs all packages delivered to our office and this package was never recorded as delivered to our office and there is no proof that it ever was. This is a very unfortunate event, but it is possible that the package was delivered to the apartment in which she used to live, lost in the mail, or other. We wish we could offer more assistance in determining where the package ended up, but cannot without any knowledge of who accepted the package, wherever it was delivered to.

We again unfortunately have no proof that this package was ever delivered to our office- or that anyone from our staff accepted this package. Our office staff carefully logs each and every package that is delivered to our office. IF the package has the name of a former tenant, our staff simply does not accept and the package is returned to the sender. We wish we could be of more assistance on where this package has ended up- but cannot with any knowledge or documentation that this package was accepted by anyone in our office.

We are not able to meet this residents desired settlement at this time. We have communicated with the resident that they will be responsible for the 30 day notice and have to pay in full. Per fair housing laws- this is something that is listed int he lease and again, we are not able to make any...

adjustments.

My name is [redacted], and I recently filed a complaint (ID [redacted]) against Bridge Property Management. At the time of filing, my husband and I did not quite know what outcome we were seeking but wanted to get a complaint going. Now the outcome we would be seeking is to have this erroneous...

debt sent to collections removed from our credit reports. Thank you,[redacted]

Bridge Property Management no longer manages this property.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
Ciara D[redacted]

After much research we are not able to locate this previous resident's file. We believe we did not own the property the time all of the events happened, therefor we are unable to meet any settlements at this time.Thank you.

This situation has been resolved.Starting with the multiple cars per residents, there was in fact numerous cars per one resident. We did get that addressed by speaking to this resident and also giving notices to kindly ask to move the cars they are not authorized to have. The cars have been moved....

We did offer this resident a free carport parking space for their troubles, and they did accept. Also, the property did post demand for the pot smoking as well. As for the pet rent, it is policy that we do charge a pet rent for any animal that is in the unit at any time.After speaking to the resident today (05/02/2016) we did allow this resident to get out of their lease as requested. We waived all fees and the resident(s) were very satisfied with the outcome. Thank you.

On 8/3/2017 Triad Mechanical Service Specialist inspected AC unit (Freon) and conducted a temperature read in all vents in [redacted] 3624G apartment. Temperature read 53 and Freon levels okay. HVAC Technician spoke and explained to resident. Technician also partially closed vents in Living room and dining room to push air flow to bedrooms. Thank you

We feel that we have taken the steps to resolve this situation accordingly. Unfortunately we offered a transfer to this resident, which is what we do if a resident is not happy in their current home. We have acted in a responsive manner. The amount due will stand or we will be in a violation of Fair Housing Policy. We do have to stand firm to this policy for all residents.

Complaint: [redacted]
I am rejecting this response because: I have reached out to the leasing office trying to comply with the lease agreement by asking what we needed to do since our lease was coming to an end. Your property management failed to do their part in responding to tenants. We tried doing our part as a tenant and reach out to the office on more than one occasion to comply with our leasing terms and no one would help us or respond to calls/ voicemails we have left. I am now contacting Revdex.com because this isn't right, you guys are saying as a business since we signed a lease agreement we have to do whatever it says and you won't help us with any questions/concerns we may have regarding our lease. That is what happened in this situation. It's not right or just that we should have to pay the additional 13 days and a fee of 241 dollars because it is considered month to month because it goes past the 10th. Your business is only concerned with making money, not having employees that can do their job and help tenants who are trying to do the right thing. As a tenant I was doing the right actions in complying with the agreement and your employees neglected in answering questions I had, if I would have known we needed to sign 30 days prior we would have and that is why we tried reaching out to the leasing office multiple times, even walked in the office and the leasing agent still did not help us, instead stated don't worry about it you will get a notice on your door in which we never received. And I continued to call after my boyfriend went inside the office stating my concerns and no one ever called me back or answered the phone, and I do have phone records to prove it. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:property management is not telling the truth they have sent me an excessive bill for paint and other charges that are not stated
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  you you and your company are is I just attached the documents stating it was delivered. I am going to sue you and your company for more than just the apparaisal of the suits but more. There are NC laws tied into this being violated. You [redacted] can afford to compensate me for my[redacted] suits! My tracking confirm says delivered in office and I attached it. Use your eye you were given and READ! Denial has gotten a hold of you clearly. I'm reporting this to the new station, action 9 news, my lawyer is working on this and I'm going downtown to file this law suits [redacted]. You can't deny what the post office has for their records just cause your employee FAILED TO FOLLOW PROTOCOL MEANING SAMANTHA THATS NOT MY PROBLEM. She already told me you guys have no policy, so how do you even enforce people actually following it? Your company is going down and I'm going to make sure of it!!!! I want my money for my suits!!!i will keep this case open until I get my money! Pay up what I'm owed. Samantha your employee which is your company dropped the ball.  PAY UP! I am a mother of 2 and that money was for my kids! Your company is pure fraud! 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As you can see from the emails below, I informed Bridge Property management on Saturday 11/4/2017 that the hot water wasn’t working. The first work order was generated on 11/6/17 & on the same day I received an email stating… “I see the work order notes for the hot water and I believe you were home but there was a latch on the door and maintenance could not enter the apartment but I will follow up with the maintenance team to confirm.” – Bridge Property Management If maintenance came to fix the water heater and a latch was on the door that means someone was home. If someone was home with a latch on the door they were probably sleep or in the shower. There’s someone living without hot water, so why didn’t anyone call?  No one called because “Bridge Property Management” have a problem with contacting residents before entering their apartment. Another issue I had with Bridge Property Management after living in Stratford Ridge for only a month. A Request to be contacted before entering was something I requested the day I moved in. (One of many request I made that was ignored by BPM team – reference to complaint # ) I also made a second request after someone almost walked in on me while I was getting dressed. I was told it wouldn’t be a problem before I signed the lease, but it was definitely an issue afterwards. On 11/9, I was also told “Call before Entering” would be noted on my account for the third time, but later that evening it was not the case AND that’s what I addressed. (As seen in the emails below)Even if the above statement by Bridge Property Management was correct, which it’s not. Another request was made on 11/9 and Bridge Property Management said they would generate another work order on 11/9/2017. (See emails below) The only thing I got was emails requesting feedback for a service I never received. I emailed management again on 11/27 informing them I was still without hot water and as you can see they responded with one word, “Noted”. The water heater wasn’t fixed until the beginning of December when I hired Home Depot to fix it. Immediately afterwards I found out “Pinnacle Living” took over “Stratford Ridge” and “Bridge Property Management” no longer owns the property. Although, Pinnacle living said they’re not responsible for the water heater repair, because it occurred before they took over, they offered to take half the responsibility and pay half for the repair. While Bridge Property Management is 100% responsible for the water heater and refuse to pay anything. A prime example of what I’ve been dealing with since I move in Stratford Ridge under Bridge Property Management on 9/15/2017(Please refer to complaint ID # [redacted] for ongoing issues I’ve had with Bridge Property Management)From: [redacted] <[redacted]> Sent: Saturday, November 4, 2017 2:09:02 PM To: Merical L[redacted] Subject: RE: H20 Hi, I'm still not able to make that payment on your website. Also, any reason why the hot water isn't working? [redacted]  On Nov 5, 2017 8:57 AM, "Merical L[redacted]" <ml[redacted]@bridgepm.com> wrote:Morning,I'm not sure what's going on with the system.  Could you see the updated amount on the website? Is it possible to drop off a money order or check? I can email my rep on tomorrow to see what happened.Does your stove work? From: [redacted] <[redacted]> Sent: Sunday, November 5, 2017 2:22:59 PM To: Merical L[redacted] Subject: Re: H20 Good Afternoon, The site is updated, but now it's not giving me an option for a one-time payment. I will not be able to drop if off until Thursday. I work doubles all week until then. I'll try again when I get off. The stove is working, but the hot water still isn't. [redacted]______________________________________________________________... Nov 6, 2017 7:09 AM, "Merical L[redacted]" <ml[redacted]@bridgepm.com> wrote: Thursday drop off is fine. I'll generate a work order for your hot water.      On Nov 6, 2017 11:02 AM, "Merical L[redacted]" <ml[redacted]@bridgepm.com> wrote:Morning Ms. [redacted],I see the work order notes for the hot water and I believe you were home but there was a latch on the door and maintenance could not enter the apartment but I will follow up with the maintenance team to confirm. I'll also have them review the new move in work order request for you as well. From: [redacted] <[redacted]> Sent: Monday, November 6, 2017 1:45:38 PM To: Merical L[redacted] Subject: Re: H20 No one came to my apartment. And no one should be trying to get inside my apartment without letting me know beforehand,  so how do anyone know if the latch was on or not?   From: [redacted] <[redacted]> Sent: Monday, November 6, 2017 7:36:52 PM To: Merical L[redacted] Subject: Re: H20 At 1:53pm today you responded to my email regarding letting strangers in my apt without me knowing. You responded and told me that you will put on my  account to have someone call before anyone enters my apartment. I just got off of work and walked in my apartment and there was two individuals that said  you gave them permission to enter. After they spoke to you in my home on speaker phone you'd told the gentleman to leave. I guess due to me being highly upset that you did the very opposite  to what I requested. I just want you to know they left me with no water running. I took pictures of how my apartment was left and the way they left this heater.  On Nov 6, 2017 8:04 PM, "[redacted]" <[redacted]> wrote:I actually placed the order on Saturday. If the note was on the account and "reflected" then your staff should not have entered my apartment without someone contacting me, like I requested.  From: [redacted] <[redacted]>  Sent: Thursday, November 9, 2017 7:45:21 AM To: Merical L[redacted] Subject: Re: H20 I will be there today to drop off the money order for the remaining balance. I've been without hot water since Saturday. I asked you to have someone call before entering my apt the day I moved in. I made this request the day I signed my lease. I came home hours later to find strangers in my home after specifically asking you not to. You have no idea as to WHY I requested that someone call before they come.  Between the notes left on the door threatening to break locks if you can't enter, to my request being ignored and you repeatedly allowing people in and out of my apartment without me knowing you have created a uncomfortable living environment for me. Before the first, please send me a statement showing the days I've been without hot water deducted from the bill or it will not be paid. And I will not pay a late fee. We can handle this in court as well. Today is November 9, so you have advance notice to avoid additional issues going forward? Whenever you feel it's necessary to have someone call me to fix this water heater let me know. And I still haven't heard anything from your "regional ".From: [redacted] <[redacted]> Sent: Thursday, November 9, 2017 8:00:01 AM To: Merical L[redacted] Subject: Re: H20 If this water heater is not fixed by the end of the day I will hire someone to fix it myself and deduct it from the rent. If I asked not to enter my apartment without contacting me then that should be respected. Like I said, you have no idea WHY I made that request. I don't mind explaining it to a judge though. I have documents that can explain why. My wishes should have been respected. I pay rent and I have a right to feel comfortable where I live. I was told it wouldn’t be a problem when I signed the lease so there's no excuse as to why I didn't receive a call ESPECIALLY that I emailed you and u responded hours before.On Nov 9, 2017 8:08 AM, "Merical L[redacted]" <ml[redacted]@bridgepm.com> wrote:Ms. [redacted],I explained everything to you in previous emails in regards to your hot water and maintenance request. I will generate another work order for your maintenance request. I cannot confirm a time in which maintenance will come by and I have notated on your account to call before entering. Keep in mind as stated in the emails calling before entering is not always possible.On Nov 9, 2017 8:37 AM, "Merical L[redacted]" <ml[redacted]@bridgepm.com> wrote: I cannot confirm that rent can be deducted because maintenance made 2 attempts to make the repairs.   On Nov 9, 2017 8:55 AM, "[redacted]" <[redacted]> wrote:The first attempt someone was here. Your maintenance team confirmed that someone was in my apartment. If the latch was on like u stated then that confirms someone was here, but obviously didn't hear them.  If you didn't want your residents without hot water, a call would have been made bc obviously the person inside was probably sleep or maybe in the shower? Thank God, because your team could have walked in on someone getting dress or scared someone to the point it could have caused physical harm to someone. From: [redacted] <[redacted]> Date: Thu, Nov 9, 2017 at 9:11 AM Subject: Re: H20 To: Merical L[redacted] <ml[redacted]@bridgepm.com> The second attempt, I walked into two strange men in my home. As anyone would be, I was alarmed. The simple fact that your incompetent representative told me that it would be no problem to have someone call before they come on top of so many other lies.  It was a simple task before I moved in, but now its rocket science.  When the guy asked me did I want him to finish, I told him yes. You got on the phone and told him to leave. The Spanish guy confirmed before he left in front of the black guy and another witness that I said repeatedly that my anger after I was startled wasn't directed to them, but to the people in the office that told me my request would be respected. I apologize for the inconvenience a hundred times to customers at work for things they caused. Your team failed in so many areas with my move that people lost their jobs and I have yet to receive an apology.  Any other management team would have apologized, rectified and accommodated. It’s no surprise this place have the ratings it do.   From: [redacted] <[redacted]>  Sent: Thursday, November 9, 2017 8:34:57 AM  To: Merical L[redacted] Subject: Re: H20 I will have someone here tomorrow if u don't have someone here today. It will deducted from the rent. From: [redacted] <[redacted]> Sent: Monday, November 27, 2017 3:33:19 PM To: Merical L[redacted] Subject: Fwd: Your Requested Installation Documents Good Afternoon, Please note that my hot water has been off since I emailed you last. No one has contacted me, but I keep receiving emails regarding service that was never provided. Below is a statement provided to me today by a licensed contractor who is scheduled to finally fix the heater this week. I was also left with documents confirming the condition your team left the water heater. Not only have I been living without hot water for almost a month, but I could not use the sinks in the bathrooms as well. Due to the fact that your team failed to fix anything in this apartment since I moved in and the cheap fixtures used. Refer to previous pictures and emails sent regarding the sinks and tubs not working. I know your management team don't care about any of this, but I had a house full of kids for the holidays that I had to take to a local Gym to take showers. I don't expect a resolution. I just want this to go on file. BEST REGARDS, [redacted] M. [redacted]From: [redacted] <[redacted]>  Sent: Monday, November 27, 2017 3:33:19 PM  To: Merical L[redacted]  Subject: Fwd: Your Requested Installation Documents Good Afternoon, Please note that my hot water has been off since I emailed you last. No one has contacted me, but I keep receiving emails regarding service that was never provided. Below is a statement provided to me today by a licensed contractor who is scheduled to finally fix the heater this week. I was also left with documents confirming the condition your team left the water heater. Not only have I been living without hot water for almost a month, but I could not use the sinks in the bathrooms as well. Due to the fact that your team failed to fix anything in this apartment since I moved in and the cheap fixtures used. Refer to previous pictures and emails sent regarding the sinks and tubs not working. I know your management team don't care about any of this, but I had a house full of kids for the holidays that I had to take to a local Gym to take showers.I don't expect a resolution. I just want this to go on file.(attached estimate in email)  On Mon, Nov 27, 2017 at 3:41 PM, Merical L[redacted] <ml[redacted]@bridgepm.com> wrote: Noted Merical L[redacted] Community Manager – Stratford Ridge    
Sincerely,
[redacted]

We have electric work that needs done on our apartment and they refuse to pay to do what needs to be done.
We have 2 bedrooms in our apartment that have a switch plug in them. Its a plug that is ran off the switch so that you can plug in a lamp and turn it on/off with switch. Both of these switch plugs are not working. Last week our apartment maintenance man (cheyenne crest apartments colorado springs, co) came to try and fix them and said that he could not. He said that he would get with management and have them get a licensed electrician to come out( they need a licensed electrician because the maintenance man is not). After a week we were contacted today and told that they could not fix the problem. We were told that Bridge Property Management refused to pay for an electrician and come out and fix the problem. The reason was not only because they did not want to pay for the cost but that because of the outlets in our rooms are working that they didnt need to be fixed. So basically telling us that even though the switch on the wall is suppose to work one designated outlet, they were not going to make that so. They said if we had no power at all that they would send an electrician to fix it but not just to make a switch work and outlet in the room. Why have the switch in the rooms then? That is mine and my wifes question. How is that even an acceptable answer for a paying tenant. I was an electrician for 5 years before joining the United States Army and this would have never, nor would it be now, an acceptable answer for any customer or tenant in any business relationship. We just want the electric in the bedrooms working in the way that is meant to be working. Also I would like to add that no where in our lease agreement does it say that they will not fix anything. In fact we were given a checklist when we moved in to mark and right down anything that was not in working order and they would have it fixed. We did that and now they are saying that they will not fix it.

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Description: Property Management

Address: 5295 Commerce Dr Ste 175, Salt Lake City, Utah, United States, 84107-4786

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