Bridgecrest

I spoke with Brodie H[redacted] with DriveTime customer relations on July 21 and I expressed my frustrations with how I never received a call from regarding that my documentation was received and I was the one calling to make sure they documentation was received by Fax, or via email to Angela Grim and Barbara L**. I also expressed to him that it was difficult to get a supervisor on the phone after asking for one each time I called.
 
Mr. H[redacted] apologized for the miscommunication with Brigdecrest reps and he was able to assist me with my loan modification.  He also contacted me to let me know he received my documentation. I appreciate his assistance.
With that said, Bridgecrest as a company still n**d to work on their customer service and communication skills, especially with dealing documentation. Hopefully, I will never have to speak to another rep nor will I ever do business with Bridgecrest after my loan is paid.