Bridgecrest

I purchased a 2013 Hyundai Santa Fe sport se in 2022 put down a 1k payment which is illegal and violates the Truth in Lending Act under the USC 15 Section 1662(b). Not only that I have paid 13k already and still owe 18k and was put in a hole with negative equity keeping me from being able to even refinance, it is impossible as the car is Kelly blue booked valued at $4800. . The car purchase price was 15k originally which was not worth it in 2022 but the dealership tricked thinking it was worth it and also tricked me into signing for three optional products (I didn’t know was even optional) some I didn’t even know what they was like the GAP insurance definitely did not need for $3500 when my full coverage insurance covers more and these three products together and so they ran me a additional 5k on my loan putting me over 21k… so if I owe 17k how does it add up because I done paid 13k that’s a whole 30k or more. Interest rate is too high and unrealistic, The car is a lemon car that has had four recalls all ending an engine fire, highly unsafe for my children to be in. Bridgecrest gave up their right to collect when they transferred my securities into their trust fund and should be paying me my dividends I acquire every month. Out of GOODWILL I would like to request a refund of all payments or at-least half and return the vehicle and end the contract without having it effect my boyfriends credit or mine as we both are on the loan and I would like it removed from all three credit bureaus as it has hurt my family of 5 tremendously financially to be over paying on a car that isn’t worth it and be lied to.

I have been unable to purchase Florida tags for my car because BRIDGECREST will not send the title to Florida, after issuing tags they return the title to BRIDGECREST. It has now been 4 months and numerous phone calls, sending the the DMV Release form,
they still say not correct form. Florida DMV says this from HSMV 82040 is what they need but BRIDGECREST refuses to accept it.
At this point I have done everything I can so I guess next step is hire an attorney. I can’t believe I have to do this but I can’t drive down here without Florida tags! I’m also posting this on Google and Better Business Bureau. HS Rawls

I am a cosigner on a car a friend bought from Carvana. He has set up autopay and shows me where the payment is withdrawn every month. I didn't ask him to do this, he just does it. This month they claim they did not receive the payment, though his bank statement shows it withdrawn and they started to contact me without ever even trying to contact him once. I informed him of the contact and he reached out to them. They assured him autopay was still on and no action was needed. I then suffered a week worth of harassment from bridgecrest claiming I owed them money that had already been paid regardless of me explaining the situation and asking them to contact him. I know that I will never do anything with this company again, whether it is buying a new car or cosigning.

I scheduled an online bill pay with my bank Wisely on 4/10/23. Wisely said it was "successfully delivered on 4/11/23". My payment was due 4/20/23. Bridgecrest and I have gone back and forth almost everyday since 4/24/23 due to my payment not posting. They asked for my bank statement, I sent it to them, they did not accept it. On 5/17/23, when I got off work, my car was gone. I called the police and they said it was repossessed. To be a single mom with 3 kids dealing with anxiety and depression is difficult, they only added to it - and the amount of daily calling, emails, mail they send out is ridiculous especially when I paid my bill on time. I've missed 2 days of work because of this. This is my 3rd car with Bridgecrest, I had no problems before; but this will be my last car from them.

Do not trust this company. I used them to make sure I got the vehicle I wanted through Carvana before someone else did, but that was a huge mistake. In my opinion they're greedy. No wonder Carvana is in financial crisis, from what I've read, using this company they're associated with to finance loans. I also read about how many people have had huge issues getting their title from them, which is a huge issue when refinancing to escape they're ridiculously high interest rate.

LIARS LIARS LIARS LIARS LIARS!

RUN RUN RUN THESE ARE STRAIGHT SCAMMERS!

I will be posting a complaint everyday until something or somebody listens to me. I paid my car note I don’t even have a late balance due and they still repossessed my truck. Told me they have dissolved my loan and if I want the truck back I have to pay the loan out in full of $28000. I’ve been with this company for 4 years never had this happen with my old truck. I hate this company! I will be posting about this everyday on my blog.

I would personally like to give a shout out to Maddison for being the absolute WORST customer service rep you have. After my husband and 6 year old daughter’s father passed in a tragic accident just a week ago on July 2nd, she showed absolutely NO compassion when I asked for an extension on my payment. She also was not willing to even waive a $4 fee to help me from loading my daughter back in the car for the fourth time that day so I could put more cash into an ATM and pay the required amount to prevent repossession and get my payments back on track. I was given a choice. Pay $964 or lose my vehicle and miss the funeral this weekend. There was no compassion, no help in a time of severe need, and she was extremely rude and did NOTHING to help me or to even comfort me. It was like speaking to a robot. As a manager and someone who has worked in customer service for 12+ years I would never want someone like her working for me. CUSTOMER SERVICE. That title means just that. You have one job and that is to help satisfy the customer. And now to top off all of this off… after asking 5 family members who are also grieving right now for the money to pay my loan, MADDISON had the nerve to ask me “if your husband just died then why are you so far behind on your payments?” I’m dumbfounded that someone could literally ask a grieving widow who has kept a strong face on for her daughter why I fell behind on payments. I had to explain that my husband had been missing for a year and that I was doing everything on my own. I shouldn’t have been asked that let alone had to even ANSWER that question. She is cold, sick, and this loan company would be better off without her. I could do her job as I morn the death of my husband with a smile and a sweet voice 20 times better than she ever could.

Now let’s talk about my loan… I scrambled around just days after my husband passed to come up with every last dollar that was required of me. Since then NOTHING. No phone calls to check in, MY ACCOUNT IS STILL LOCKED, not even an email stating the status of my loan or a “thank you for making close to $1000 payment Mrs. Reese.” Nothing. It is not my job to call my loan company to get a confirmation email. That is your job. It is not my job to wonder when my next payment is due because I’ve been locked out of my account EVEN. AFTER. PAYING. That is your job. You can expect me to put this review in every last platform I can find. If I were you I would look to the better business bureau to find out what was said to them after all of this. Also, you won’t get a future payment from me until my account is unlocked and the CEO of this horrific loan company personally calls me to apologize for the emotional distress I had to endure during this extremely hard time in my life. I’ll even let the CEO know where to send flowers to my dead husband who is STILL ON THE LOAN and you all refuse to even take him of it.

Thank you for making this hard time even harder.

These companies are just/only in business to steal, from US citizens and will treat you just as they please. The workers know there is no code of conduct wherein the have to treat you with common courtesy and in fact they are taught to treat with everything and anything but being polite and courteous because you are the one that need them, they don't need you. Look how they act and treat you with nothing but lies, and disrespect! These people that run things for them are corrupt and wicked. It's just a matter of time before that code of disrespect will eventually bring them down!

I was looking for an honest review when I fell on hard times and bridgecrest/carvana was my only option to finance a car. To begin, I take responsibility for my poor credit score and financial choices and was grateful to get financed. After reading the comments about bridgecrest following the purchase of my vehicle, I was terrified to say the least. I knew my payments and APR would be high, but was praying that the customer service wasn't as bad as the reviews reflected. I am happy to say, my experience was lovely with bridgecrest. They called to welcome me, gave honest information about grace periods. I put my head down and set up autopay for 9 months and never heard a word from them. I was able to re-finance at that time and THEY congratulated me over the phone! They submitted and released everything as promised, cut me a check for overpaying. If you are truly in the head space for working in your credit to the point of sacrificing things you may want for paying a bill on time, budgeting, and saving for additional costs that may be out of your control, you will be fine at Bridgecrest. It's a hard and expensive lesson to learn the importance of maintaining financial responsibility, but I've had nothing but lovely encounters from bridgecrest staff!

I have to laugh at the code of conduct I have just looked through because EVERYTHING it states that they do good I literally got treated the EXACT opposite. 2 months after I purchased my car I had a MASSIVE heart attack and I was out of work recovering for 2 months. Of course I got behind on my bill and I tried to make Carvana/Bridgecrest my first priority when I was back up on my feet. I was not able to set up a modification because I hadn't paid on the car for 6 months but they would help me set up payments... literally every single CS rep I spoke to lied to me and had a different story from the last but I begged, pleaded and borrowed to get these payments caught up. I was getting there too, ALMOST THERE... from 10/7 to 12/24 I was able to catch up by $1,903. When I called in on 12/24 I was ready to make a $400 pmt towards the car, the CS rep says great news you only need to pay $307 and we can finally send you over for a modification. Check your email or bridgecrest site in a couple of days you will have docs to sign. A couple of days later a different rep calls and lets me know the first rep submitted it incorrectly and she had to redo it, she asked me 1/2 of the questions again and same thing check in a couple of days. Couple of days later I check as I was instructed and nothing, not even anything showing it was in review so I call and get told that I was NOT eligible because I was short $65 of being paid to 6 months. ARE YOU KIDDING ME! Remember I had $400 to pay a week ago and was instructed NOT TO. Yep, I lost it. I have been kind and polite and WORKED MY *** OFF AFTER A MASSIVE HEART ATTACK to make sure it was taken care of and you're screwing me over like this. I spoke with a manager who very reluctantly agreed to "speak the the modification" department to see if there could be an exception for the $65, after all YOUR EMPLOYEES, 2 OF THEM lied to me and caused this issue so you should honor it! You would think. A couple of days went by and of course NOTHING back from the manager so I call back to be told you are *** out of luck. Not to mention, this "code of bs, we treat everyone with respect BS" I had a MANAGER tell me, not only do my reps NOT have to be accountable for their lies and bs, but NOW you have another pmt due the next day and you must make that before we will review you again because apparently you are NOT out of your hardship yet or you would be able to make your pmt. NO RESPECT AT ALL! I JUST MADE ALL 3 PMTS IN 3 MONTHS minus $65 because YOUR PEOPLE APPARENTLY DON'T KNOW HOW TO ADD OR SUBTRACT and they definitely get paid to lie and scam people. so as of the 5th, my car has gone back up for repossession. Carvana wasn't actually bad to deal with personally but the fact you associate yourself with Bridgecrest and actually allow them to service you, you are just as guilty of being lying thieves as they are. And you lie about taking customer complaints because I tried to call and speak with you about bridgecrest and their behavior and you promptly referred me back to them. I would be FIRED ON THE SPOT if I spoke to my customers the way they do and gave inaccurate information and I would NEVER lower my standards as a decent human being to work for them. TERRIBLE, AWFUL, THIEVES! And you should all be standing in the unemployment line begging for your next meal and have some humility about yourselves...

I am been a Customer of Bridgecrest since 2018. I was reporting every month when I made my payments on time, then I started paying in advance and this morning paid it off because it has not been updated to my Credit Bureaus since Feb 2021. Its still show a 9K balance then and the balance is zero but they have not updated the balance since I started paying ahead. I Fell like I am being punished for paying it ahead.

I went home to Louisiana for my sister’s first heavenly birthday, she was murdered in March of this year. Upon returning home to Texas my vehicle was involved in an accident. Louisiana law requires vehicles to be towed from the scene of an accident. Immediately after the accident I put in a claim with Progressive. Spoke with the adjuster on Tuesday as she stated she would have my car moved and inspected as well as sent to a repair shop. She said she had to ask her supervisor if she could have it towed to Texas. I said if not just have it repaired in Louisiana. I was expecting an update to the app or a call back which neither occurred. I called back and successfully reached her on my birthday 9/22. She scheduled a repair shop to pick it up that morning and when they got there my vehicle was repossessed. Bridgecrest repossessed my wrecked vehicle from the tow yard on 9/18! They said I defaulted because it was towed but the vehicle was not operable so how the hell else would it move from the scene of an accident?

Please see the attached PDF for our full responseOn September 13, 2016, we spoke with our customer to address the concerns in her complaintWe advised that for Bridgecrest to administer an investigation we would need a police report or a report from any government law enforcement agencyIn addition, we also require a theft affidavit signed and notarized and legible copies of her driver’s license and social security cardOur customer stated she would provide the requested documentation; however, prior to providing direct contact information for our customer to forward, she abruptly terminated our correspondenceTo this date, Bridgecrest has not received any of the aforementioned documentation, nor have we received a police report, a direct report or correspondence from the FBI or any other government law enforcement agencyShould our customer wish to provide us with the required documentation, she can fax the documents to our Customer Relations department at ###-###-####Alternatively, she may also email us at [redacted] Bridgecrest thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, Brodie H Customer Relations

August 27, 2016Revdex.comPh(602) 264-5299Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concern.On August 22, 2015, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Ford Fusion from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.Our customer’s account was initially set up for bi-weekly payments of $198.50, and one final payment of $197.19, as noted on the attached Federal Truth in Lending Disclosures.Bridgecrest assesses a $late fee once accounts go over days past dueIn ourcustomer’s case, the most recent late fee was assessed on June 3, 2016.Our customer began making approximate monthly payments on May 3, 2016, but did not request a frequency change to a monthly payment schedule until June 15, The initial request was submitted on June 23, In other words, all late fees assessed on the account were assessed prior to the submission of a frequency change request.The June 23, 2016, frequency change request was denied because a payment posted while the modification was processingThis alters the dates that the modification is based on, and renders it invalid.On July 13, 2016, another request was submittedThis one was denied as the documents were signed after the effective dateThis appears to have been a Bridgecrest error, as the request was submitted with the same effective date as the submission date of July 13,The documents were not send to our customer for signing until July 15,

Bridgecrest/Drive Time is a SCAM! I have a Stratus that we have paid over $22,for and started back in Its now 2016, and they still say I have a balance of over $5000! How can a company rob people and get away with it? They asked for the balance last week, told them I am not paying anymore on it and asked where vehicle was, threatened for days that they were on way to get itNow, a week later and they say its out for repo but nobody wants the jobI have called and aggrevated them to death to show them how it feelsAlready got another car and that piece of crap still in driveway

I had bad credit and was able to lease a car thru bridgecrest they told me it would help my credit well as year later I find out that's not true they don't even report it to a credit bureau I have a year left on the car I found out that Kelly blue book price for this car is I owe they are a total rip off I would not recommend this company to anyone I want out of my lease with out being held accountable for the remainder balance.they have horrible Customer service I had the car only a couple of months when I broke down on the highway lucky that was covered under warranty when it was time for inspection it was dollars for repairs that should have been done before hand that's more than its worth

I do not understand, how are company who says they are all about customer service, continues to remove the customer, from the service I have been jumping through hoops for the last weekshow doing and submitting everything that has been requested to resolve the issue EVERY time I call, I get a different response and answer You ask to speak with a supervisor and then you get questioned as if they are screening you to speall with the President of the United States of America! weeks into this issue and yet my issue is still unresolved, and told to call back in yet another hours At this point, I'm really considering the fact of just voluntarily turning this car back over to them, vs jumping through these ungodly hoops for a due date change Why is it such a big deal and so much paperwork to request a due date change in order to be set up on automatic deductions to make sure you get your money in a timely fashion without being late, do you not want your money? It's really beginning to feel like your company is setting people up to fail versus setting people up to get back on their feet!! The fact that I get more peace of mind walking and riding the bus then I have the last days with your company I will NEVER recommend your company to anyone

Please see the attached PDF for the full response On October 17, 2016, we contacted our customer to address the concerns in her complaintAlthough our customer is outside of the days, we advised that given we had not previously applied her payment as requested we would make an exception and provide her the option to utilize our Interest Rate Buy Down ProgramShould she wish to take advantage of our offer, she would be required to make a $paymentUpon receiving her payment, we will reallocate her initial $towards the Interest Rate Buy Down Program subsequently lowering her interest rate and paymentsAs previously stated, since the initial payment was not allocated to the program, if we reallocate it as of that time this will cause our customer’s loan to fall into a default status for that period of timeBridgecrest strives to ensure our customers’ success with their loanIntentionally causing hardships to our customers is not in accordance with our policy, procedures, and applicable lawsOur customer stated she would be unable to accept our offer, and we ended correspondence On October 18, 2016, Bridgecrest re-sent a check in the amount of $to our customer’s address on file We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, Bridgecrest has applied a $credit toward our customer’s principal balance Bridgecrest thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, Brodie H Customer Relations