Bridgestone Retail Operations

Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates that he has already worked out an agreement with you and apologized for the situationThey agreed to do the wires and no charge and a no charge diagnosis to verify his concern Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!

My complaint is about Firestone Complete Auto Care on Clifton Park CTR RDClifton Park, NY I brought my car in for a tire rotation and alignment (I purchased a lifetime alignment a few years ago) I was told, after the mechanic inspected the Tie Rods, left and right, inner and outer, that they were loose and the alignment wouldn't be affectiveI was told in order to do the alignment the Tie Rods would have to be replacedTo show me how loose my wheels were they wiggled it manually by handI am certain they loosened the lug nuts so that my tires would wiggle to the touch.(This was reenacted when getting 2nd and 3rd opinions) If my tires were that loose, I wouldn't have been able to drive my carThe shimmy would have forced me off the road, even driving at slow speedsThe estimate to have the replace: $I left without any services being doneTo confirm Firestone's recommendations, I took my car for a 2nd and 3rd opinionThe repair shops I went to are: [redacted] s, on Cental avein Colonie and Tri-County Collision, also on Cental AveThe mechanics from each auto repair shop told my there was no problem with my Tie RodsMy tires were then rotated and aligned without any problemsMy car drives and handles beautifullyI also want to concluded with: very time I brought my car in for rotations, alignments, inspections and oil changes, I've always told that my car needs some recommended services and new partsI have always thanked them for this infoand have gone to my trusted mechanics for their opinionEach and every time my trusted mechanics have told me there is NO problem with any of the parts in question and that my car doesn't need any of those recommended servicesIt seems that instead of repairing cars honestly, Firestone likes to recommend and make unnecessary repairs to bulk their customers for their money

Complaint: [redacted] I am rejecting this response because: It's an internal problem if the tires did not make it back to Bridgestone I was instructed with the last faulty tire to bring it to a Firestone store (which I didn't know existed or was the same as Bridgestone) After opening the complaint with Bridgestone after the last tire, I was told to bring that one to the Firestone Complete store to see what's going on and have it replaced I did exactly as told and you should have that tire in your possession There was a warranty claim number and everythingI've been offered absolutely no resolution and just keep getting excuses why you're unable to address my concerns Sincerely, [redacted]

Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for further investigationThe store manager indicates that he has refunded you the entire repair and inspection in reference to work order [redacted] We apologize for not getting things right the first timeWe hope we were able to fully resolve this matterThank you!

Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss and rectify this matter

Complaint: I am rejecting this response because: This information is not accurate in its entirety I was not reimbursed anything My mechanic was reimbursed in the amount of $due to equipment replacement costs, prorated service hours, and discounted rental car fees I, the plaintiff, received nothing except my car finally being repaired, after sitting void of oil for more than a month If we're going to report on things, let's be honest about them, Firestone Sincerely, Yvette [redacted]

I contacted this customer and we agreed to settle this matter by refunding his CFNA card the $from invoice on 12/04/He agreed that this would be a satisfactory resolution

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Dana [redacted] Area Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bfrc.com I refunded the amount requested to the customer and apologizedI could not verify the customer complaint of having to sign up for a credit card in order to inspect the vehicle nor that we would not give the vehicle back if they did not perform the repairsThe teammate involved said this is not what occured

On July 2016, I obtained a quote (code # [redacted] ) for four tires from the Firestone web siteOn July 2016, I scheduled an appointment for the tire installation Firestone Complete Auto Care # [redacted] through the same web siteA short time later, I received a phone call from Richard at the Firestone outletHe asked which tires I was requesting (does the web site not link the quote to the appointment?)I told him and he said he would check availability and let me know if the tires would be thereLater the same day, Richard called and informed me the tires were in Denver and would be on-site on JulyI arrived for the scheduled appointment at 10:00am on July and presented the man at the counter with a print out of the quoteHe clicked some computer keys and informed me that the tire I wanted was discontinued(!!) and the tire they had was more than the quoteThis is obviously a bait & switchI will do my damnedest to make sure others know of Firestone's business practicesBusinesses using this sort of practice should be shut down and I will do my small part to further this goal

Initial Business Response / [redacted] (1000, 11, 2015/06/29) */ We are referring this to our claims department and a claims advisor will be assigned and contacting the customer to send out a third party inspector to investigate the issue and determine how we need to proceed with resolving the matter

Initial Business Response / [redacted] (1000, 4, 2014/07/11) */ The guest communicated with our consumer services department 06/25/and discussed his concerns with the district and locationThey addressed his concerns and he picked up his vehicleIf there are additional items he wishes to dicuss the location can be reached at XXXXXXXXXX, listed on the top right of his invoice Initial Consumer Rebuttal / [redacted] (3000, 6, 2014/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because I pick my car up and paid the bill doesn't resolve the complaint of up selling me parts and labor that wasn't needed for my carThey told me what my problem was and the fix action needed after I told them advance auto told me I had a bad sensor after they pull the sensor logs and I told tires plus thatSo they told me it was not a sensor problem it was the spark plugs, wires and coil packs, which didn't repair my car, so they went on with something else which was the correct fix actionI guess the second fix action was cheaper then doing the first fix action so they did both knowing I only needed my ECM module replaceSO until they address the up sell of products I didn't need my complaint stay un resolveI've look at other customer complaint on other web site concerning tires plus and they have complaint about thier auto service Final Consumer Response / [redacted] (3000, 26, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't contacted me an about a year, They never wanted to talk about what I wanted to resolve the issueThey only wanted me to drop the complaintI told them they up charge me a great deal and I wanted the labor cost removed or greatly reduce, I guess that was to much for them, so I left my complaint activeThey don't want to consider a reduction in labor cost even though they kept my car for days on a days repair jobSO NO I DON'T WANT TO DROP MY COMPLAINT AND I'M NOT HAPPY WITH THEM AT ALL Final Business Response / [redacted] (4000, 28, 2015/10/06) */ If the customer is requesting a refund, please have him contact the store as management has changed since the original complaint I can offer a $value voucher if that will suffice Please let me know

Firestone, Have been a loyal customer for years, and months ago, credit service of Firestone reported a late payment to Credit Bureau without sending us a later noticeThis has greatly impacting our credit rating unfairlyThis is not ethical or legal way to treat a customer We were using auto care services, but have stopped using it since this incident

Thank you for bringing these concerns to our attention and giving us the opportunity to resolve this matterThe Area Manager indicates that this has been resolved with Mr***We are going to refund the tire he purchased at store [redacted] since we lost his old tireFrancisco (AM for DLFW) is going to call him to make him an appointment to get the correct tires installed at store [redacted] The customer is satisfied with the resolution

This complaint was sent to the Area Manager to review/resolve with customerAs of 11/20/15, he indicated in our internal system that he: "TALKED TO CUSTOMER AND THEY TOOK CAR TO THEIR MECHANIC WHO FOUND THE RADIATOR TO BE CRACKED AND ALSO THE OVERFLOW TANKREPAIRED BOTH AND IS GOING TO DRIVE TO SEE IF ANY FURTHER ISSUESCUSTOMER IS GOING TO E-MAIL ME INVOICE AND I WILL REIMBURSE FOR COST OF REPLACEMENT."-Per the Area Manager, Nicholas [redacted]

I have been going to firestone for over years, recently relocated to Texas and decided to go to this particular location, took my vehicle in for a simple oil change, turns out they messed it up bad to where I lost all power in my car and couldn't drive it When I called the staff was very rude and they were trying to dodge my issue, I ended up calling the 1-number on the back of receipt and same, they took forever to get back to meLong story short after about phone calls and lots of time wasted at work, I tried to get them to fix my vehicle, however it took weeks for them to get it back to meI called the store manager and he was basically worthlessHe doesn't help in any wayThese people do not take care of their customersI don't think anybody has to go through thisSO SAVE YOURSELF SOME TROUBLE AND DO NOT GO TO THIS FIRESTONE, or any period because I learned the hard way that they don't care about youAnd they don't compensate you for the time you lose trying to fix what they messed upIn my case, weeks without my vehicle

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ The charges on the invoice add up correctly and were authorized before work was completedAll charges are in accordance with proper labor times at this stores labor rate and parts are marked up fairlyWe are willing to settle with Mr ***The store Service Manager has called Times Today (4/17/2015) to try and reach a reasonable customer goodwill gestureMessages have been left and when he returns the call to the store to speak with the service manager a resolution will be met Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its ***, that's whyThey are involved in blatantly ripping off their customers and that's wrongIn no universe should it ever cost $to change out the fan beltIt literally takes an amateur only minutes to doI mentioned in my original complaint that prior to examining this invoice thoroughly, I went to get an estimate to repair my parking brakeTheir best estimate was $to which I responded that I had this repaired in the past and cost had never exceeded $anywhere in the USIn fact I had the repair affected the next week by another shop for $ I never did preapprove these charges - that is a bald faced lie! I never would haveI don't care if the little [redacted] there called me or notWhat on earth would we ever discuss? I am enroute to AK now to assume a new position there and don't even have that phone anymoreThe numbers speak for themselves as does their conductI will never use Firestone again and have thrown away their credit card Final Business Response / [redacted] (4000, 9, 2015/04/28) */ Mr [redacted] has not returned the calls that the store made to reach out to him Mr [redacted] should contact the store @ XXX-XXX-XXXX and speak to the Manager [redacted] or Service Manager [redacted] and they will work with Mr [redacted] towards a resolution

Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolve The Area Manager indicates that a refund was issued to the [redacted] card on 08/05/for a total of $We hope this issue is resolvedThank you

If it was possible to give no stars, I wouldThis location is one of the worst locations I have EVER had to deal withI have been a loyal customer for 15+ years and this location tried to scam me thinking I knew nothing about my carThey tried overcharging me for tire maintenance- replaced bent rim, and a brand new(purchased a month ago from difftires plus location) tireI was told it was going to be over $I called my car dealership and it was going to be $So after calling the tires plus I previously used before I moved, I asked why the tire wasn't going to be prorated like the other tires plus said, since my tire was brand newThey hung up the phone on me multiple times after finding out they were trying to make money off of meThey then put my spare tire on my car, WITHOUT my permissionI told them when I dropped my car off that I needed to save my rim because my spare was faulty and not safeThey ended up popping my spare and refused to replace it, when I told them not to use it in the first placeThey have had my car since monday and have not updated me on when my car will be ready...it's now wednesday

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] Area Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bfrc.com Car has been repaired and apologized for the service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do appreciate Mr [redacted] 's involvement in this matter, however the Firestone in Plainfield on [redacted] did not fix our problem we had to go to another Firestone in Naperville to get the necessary repairs and make it right We will never go back to the Plainfield Firestone as they were rude and [redacted] the manager there never called us back when he said he would when our vehicle was fixed in the other two times we took it there for repairsThey were also very disrespectful and we never received an apology for the way we were treated, nor did [redacted] apologize or explain to us why he never called us back to let us know that our vehicle was completed even though he said he wouldThey were very insensitive to our needs

Crooks Tell you your tires can't be balanced and rotated even if you have lifetime balance and rotation