Briggs & Stratton Corporation

Review: I have a lawn mower with a Briggs & Stratton engine that I got new from Lowes in Clarksville, TN in April of 2013. I got the mower brand new in the box with all the paperwork, oil and warranty information. The paperwork says that the mower comes with a 2 year warranty. After I opened the box and assembled the handle of the mower I put the oil that came with it in the engine. I checked the oil level and put new gas in it. It was used maybe twice to cut my grass before I deployed to Afghanistan then the fuel was drained out of it and it was put in storage with the rest of my things. After I got back from my deployment I removed my things from storage. I checked the oil in the mower it was full. I put fuel back in the mower and it started right up. I put a clamp around the handle to let it run for a few minutes, warm up and circulate the oil while I was doing other things. It started backfiring about 3 minutes into running and leaking a dark fluid out of the exhaust and then made a loud pop and shut off on its own. It has never started again. I took it to an authorized repair shop to get it serviced. They took apart the engine and found out that the rod that connects to the piston broke. They got a hold of Briggs and Stratton to discuss getting a new engine for the mower. Briggs & Stratton requested pictures of the engine. Briggs & Stratton said that they wont cover the engine under warranty because the damage was due to “poor lubrication” and that the wrong type of oil was in the mower. I have personally called Briggs and Stratton customer service requesting to speak to a supervision/ manager 3 times and no one has ever called me back.

My complaint is that the oil that was in the engine came with the mower I didn’t have to buy it separately. The mower is 10 months old and has less then 5 hours on it and it was in an environmentally controlled storage during my deployment. Briggs and Stratton needs to honor the 2 year warranty or I would like them to pay me back full price for the mower so that I can get a new one.Desired Settlement: Repair or replace the mower under the 2 year warranty.

Business

Response:

We are waiting for the customer to provide us with some additional information.

Review: We purchased a Husqvarna walk behind wheeled trimmer mower ([redacted]) with a Briggs & Stratton engine from [redacted] in April 2012. I used the mower several times to mow our yard in the spring and summer of 2012, and then several more times this spring and summer (2013). But the mower started running rough, so I changed the spark plug, air filter, and oil as directed by the owner's manual. It did not fix the issue and then the engine simply would not carry a load and cut anything at all. I contacted Husqvarna to get warranty service, but they told me the engine was not covered under the warranty. (The warranty is a 2 year). I could not get anywhere with Husqvarna, even with taking the unit into a Husqvarna authorized service center. Husqvarna told me to contact Briggs and Stratton because that is who manufactured the engine, so I did.

Briggs contacted the service center to find out what the diagnosis was of the engine and to determine if it was covered under warranty. The service center found that dirt got into the intake and that the governor malfunctioned, and then the engine had overheated and thereby warped the cylinder and piston, and therefore was not covered. However this is not acceptable, because this is a result of manufacturer's defect in the product. The governor malfunctioned which caused the engine to overheat and it is blown. It is now useless as an engine.

Briggs is responsible to repair or replace this unit but refuses to stand behind their product. It is absolutely and unequivocally unacceptable that the warranty is not covering this unit. It is defective. I will never buy a Briggs engine again nor will I ever recommend a Briggs (or Husqvarna) product to anybody. It's cheap and useless junk.Desired Settlement: I demand a full refund of $345.00 for the purchase of this useless unit. It should be illegal for a company to sell junk that will not be serviced or covered under the specified warranty terms. Briggs and Stratton and Husqvarna should reimburse me not only on the full purchase price of $345.00, but also the additional $75.00 I have put into replacing air filter, spark plug, oil (multiple times), plus the cost to have the authorized dealer and service center diagnose and examine the unit.

In addition I demand an additional $200.00 for insult to injury due to lost time spent on getting the run around with Briggs, Husqvarna, [redacted], and the authorized service center.

Business

Response:

Warranty was denied due to the condition of the unit. The mechanics notes from the repair as follows do not constitute a defect in material or workmanship. The unit came in with no air filter, governor is shot engine smells like burnt oil. Indications point to dirt ingestion in the engine, the cylinder wall was scored as well. He is in the process of looking for a replacement engine for the customer.

Review: Puechased a 2013 Hustler Sport mower from a local dealer, the engine began to smoke after 1 year 11 months. Return to the dealer , said the engine had a cracked oil ring but I still had 10 days left on my warranty. He told me the Rep from Briggs & StAtton would make the decision onwheather to honor the warranty. The Rep said they would not honor the warranty. It cost me over $ 1000.00 for repairs.Desired Settlement: To be re-embursed for the money I spent

Business

Response:

We did a full analysis of case and reimbursed cusotmer for the repairs. Customer was sent a check 7/16/15.

Review: I bought a brand new [redacted] lawnmower, and after only 5 uses it ran out of oil and blew the engine, which means it had to be defective, and cost $106.00 to fix, which is all I'm asking for, which a 3 year warranty on it also.Desired Settlement: The repair bill.

Business

Response:

Contact has been made. We are awaiting information from the customer to see where we can assist.

Review: Took my 13 Month old Lawn Mower with a 2 year engine Warranty to a Briggs & Stratton Repair Shop ( as B & S told me to ) they charged me $88.53.

I bought my mower on 07/21/13 from [redacted]. It has a Briggs & Stratton Engine on it with a 2 year warranty.

On 07/05/14 I was mowing when the engine for some reason started blowing oil out of the Carburetor. I stopped the engine immediately and just used my other mower. When I got a chance I called B & S and talked to their representative and was told to pick a repair shop from their list.

I had a vacation day 08/19/14 and I took it to one of their repair shops. I was told by the [redacted] that because no one had called and registered my mowers purchase that b & S would not honor the warranty, I should have Bought a SNAPPER from a Snapper from a Snapper dealer (IMPLYING FRM HIM). I told him to look at it and see what was wrong with it and let me know what it would cost to fix it. He called me and told me there was nothing wrong with it. I asked when I could pick it up he told me Friday 08/22/14 because he would have to order a gasket. Friday turned into Tuesday 08/26/14. Tuesday I picked up the mower and was charged $88.53. When I took the mower home, I unloaded it checked the oil and gas and decided to see how well it ran and started up a fence row. Before I got 90 feet the Engine Backfired and Quit running. It would not restart.

I have it on security camera video from the time I took it out of my car.

On 08/27/14 I called B & S and talked to a representative. I was told the Repair shop was wrong that all I needed was a copy of My Receipt which I did give [redacted]. They asked if I would be willing to Take it to another one of their shops, I TOLD the representative ONLY if they were willing to pay the bill. Since it was one of their shops that had told me nothing was wrong with it and apparently did not do something correct and caused the engine to break. They told me they would have one of their representatives contact me. On 08/28/14 I received an E-Mail from B & S representative " [redacted] " telling me...

" I apologize for the issues that you have had with that unit. The warranty on the engine does not go off of the registration of the unit, it goes off of the actual purchase date which is verified by the copy of the receipt from your purchase. I would recommend taking the unit to a different dealer to take care of the current issues. a dealer is able to review and administer B & S warranty situations. When a question arises, the next step is for the dealer to work with a representative. We do not provide warranty authorization directly from the factory."

If they are not willing to authorize some one to repair what one of the other shops has broken, I should not have to pay another repair bill.Desired Settlement: Since one of their repair shops acting as their agent could not find anything wrong with the engine. Then the engine broke immediately after it left their repair shop and Briggs and Stratton is not willing to AUTHORIZE the repair of that engine ( unit ); I want a new engine. From the sound the engine made it venting the compression out the exhaust, which means a serious problem that even if it is rigged to where it will run the engine life and performance will be permanent diminished. Since, the

Business

Response:

Settlement offer will be extended this afternoon.

Review: I purchased a ARIENS mower with a Briggs and Stratton engine. After 13 months the camshaft broke into 2 pieces (2yr warranty) I asked for the engine to be replaced, they replaced the broken camshaft and said they would extend the warranty 2 years from the repair. 23 months later the camshaft breaks into 2 pieces again. They told me they had no record of the repair and no record of extending the warranty an I had to pay the repairs($360.82). I sent them the documents of the first repair and they said it is out of warranty and would no honor the extension because it was never recorded in their system. Purchased 08/07/12 , 1st engine failure 09/23/2013 case#[redacted], 2nd engine failure08/17/2015 case # [redacted]Desired Settlement: Due to the same exact part failing with < 24 hours of operation and just shy of 2 years from the previous failure the engine should either be replaced or the $360.82 should be refunded. There is an obvious problem here. Even the repair shop said they were surprised that the repairs were not covered. they also felt that Briggs and Stratton should take the motor back for analysis

Business

Response:

Customer was reimbursed for repairs

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 06/23/2012 I purchased 22"Self-Propelled Walk Behind Mower Model 7800831 Serial#:[redacted].After 3months of use the unit has been in service for one month at [redacted] authorized dealer for warranty. The product has been returned to

me on 12/03/2012 and I was charged for replacing spark plugs for no reasons ( the product was under warranty ,the factory is responsible for replacing any parts ) also Speed control [redacted] Lever was not working properly. On July 2013 the mower has been broken again.The not working engine and throttle lose as a result of very poor quality provided from factory.The unit has been sent to [redacted] location for service on 08/01/2013 and is there waiting for parts. I requested via Email to [redacted] to replace product because this one is defective from from factory. The answer was : Our product is under warranty and can be fixed at [redacted]. This is no an solution because the product was in service in 2 times and is in service now and I do not take any chance to use it because warranty expire next season. As a result of I called Snapper on 08/12/2013 and I asked for replacing the product with a new warranty. The costumer service informed me that is going to call me in next 24 hours. NO CALLS AT THIS TIME FROM [redacted] ! I paid for this mower $348.02 and has been used a few months in two seasons , in top of of that I got to pay extra money to other company for service. This is not acceptable and I expecting to get an full refund for this mower because of DEFECTIVE FROM FACTORY.

Business

Response:

The unit in question was exchanged. Customer inquired as to compensation for hiring someone to maintain the lawn. We are awaiting invoices from customer.

Review: Have an Ariens riding mower with a 17.5 hp Briggs and Stratton engine that suddenly lost compression and started smoking just as the warranty expired. Have had numerous conversations with customer service and finally had to take the mower to a local authorized dealer to determine the nature of the problem. The dealer confirmed the engine had minimal compression and smoked but would not contact the area representative as requested in an email I received from Briggs and Stratton. So I again called Briggs and Stratton and asked if they could provide me with contact information for the are representative and was told that they did not have that information. I told them I was amazed that they would have area representatives but not know how to contact them. I considered this another stall tactic since I have gone online and seen numerous references concerning the fact that they do not stand behind their products. The engine in my mower happens to be one that has evidently had break down issues since there are numerous references also online to problems with it. But of course Briggs and Stratton claim no such issues exist.Desired Settlement: For them to provide me with contact information for an area representative in the Richmond VA area who can review my issue with the engine and authorize repair or replacement of the engine.

Business

Response:

Engine repaired as customer courtesy

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Snapper self-propelled 3-in-1 lawn mower in June of 2013. While using it on November 3, 2014 something blew a hole in the side of the engine block. I took it to an authorized Snapper repair facility on Tuesday November 4 , after three weeks it was finally disassembled to find the cause of the problem, which I was told I would have to pay for if it wasn’t covered under warranty, it was a mechanical defect and covered under warranty, I received my mower back on December 18, a full six weeks later, after I got it home I looked at the mower and realized that the oil dipstick is sort of under the cover for the top of the mower and underneath you can see a belt that runs toward the back of the mower for the self-propelled portion of the mower, it looks like to me if I use this then all the clippings would clog the self-propelled feature and render it useless. I have called a number of times both the local shop then to Briggs and Stratton Company. One of my last calls to the local shop was the day after I picked it up on December 19, they never returned my call. After that I attempted to call Briggs and Stratton, I finally spoke with someone on January 2, 2015 and received a case number [redacted] and was told someone would call me back possibly the same day if not by Tuesday. No call. I called back January 12 and was told [redacted] would the person that would be handling my case. [redacted] returned my call on the January 15 when I was at school, I missed the call and returned it at 3:51 pm central time and they were closed, but the recording said normal operating hours are 8:00 till 5:00 Monday thru Friday Central time. Called back on the 16th and was told [redacted] would call me back, No call. Called back on the 19 and spoke with [redacted] who said she would call the shop and [redacted] and she would call me back, [redacted] DID call me back and asked if the shop had called, NO they hadn’t, she was in disbelief and the only one who called back when they said they would. [redacted] also called me on January 19 to get my version of what was going on and said he was going to call the shop on the Tuesday January 20 and call me that same day, NO CALL from [redacted] since Monday. The shop called me on Tuesday January 20, I was at work so I called them back at 4:24, and the service department was busy so they would have to call me back probably the next day, NO CALL yet. This is very frustrating and extremely unbelievable. It has been almost three months since this ordeal has started and my lawn still is not finished.Desired Settlement: My expectation is a new mower in the box delivered to my house.

Business

Response:

This case has been successfully resolved.

Review: In April 2013 I purchased a lawn mower with a Briggs & Stratton (B&S) engine. After 32 hours the engine lost power and stopped. I took it to the [redacted], local B&S repair. After 6 weeks they had to put in a new push rod that had become bent. The rod was bent so bad that they had to take the oil sump off to get it out. Lawn mower was returned and was working great. I asked why the rod had become bent and was told that after 25 hours that the rocker arm needed to be torqued, not mentioned in the owners manual. I finished the summer without any issues. In the spring of 2014 on the third time using it, after 10 minutes the engine lost power again and I heard a loud bang and the engine quit. I took it back to [redacted] for repair. they disassembled the engine and told me that I needed a new engine because there was severe damage inside the engine. They took some pictures and sent them to their distributor, the distributor reviewed the pictures and said the cause of the failure was due to lack of oil in the machine. I contacted B&S customer service department to find out what I could do, they did not have a record of it. I opened a case number 41306 and was told a tech would be calling me. After 2 days I called again and was told a tech would contact me. After 2 weeks and 4 calls I asked to speak to a supervisor and was told that the tech did not have one. I called back and a different person answered and was told that my case would be elevated to a manager's level. The manager called me and we decided for send the engine to their location to be evaluated. After about 4-5 weeks I was told by B&S that they had checked the porting and all was clear and no signs of external leakage and the cause of the failure insufficient lubrication. I explained that the engine had oil and that something else must be wrong. The engine was returned to me. I looked at the oil pump and found a small piece of metal lodged between the gears that had caused the oil pump the lock up and no longer pumping oil. I took very good pictures and sent them along with an explanation of what I thought had happened and copied the CEO. I then get a phone call, during the day, on my home phone and they left a message that they were sticking by their original denial. The engine only has 60 hours on it and the B&S authorized mechanics are the only ones that have done anything to that engine. I did not have to even change the oil as that was done when the push rod was bent. the warranty claim number is [redacted].Desired Settlement: have a new engine installed into my lawn mower with a new engine warranty, and have all costs involved be bared by B&S.

Business

Response:

This engine was sent into us for a further investigation under the Questionable Dispute Process. It was broken down and pictures were taken. Attached is a copy of the findings and the denial letter sent to the customer. There were no manufacture defects found, so no warranty applies. We are considering this case as closed.

Review: product had to be repaired after being purchased 05/25/2015 and used 2 timesDesired Settlement: sent briggs & Stratton copy of my repair and copy of purchase date should of been handled as warranty repair

Business

Response:

Not a warranty repair - reimbursed customer as good will concession

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: GE generator w/ B&S engine # 1018768294 standby home generator, failure to exercise (weekly start) in temperature below 20 degree, since 2011.Desired Settlement: exchange with a similar unit

Business

Response:

This customer's issue has been sent to one of our technicians. They will be in contact with the customer.

Review: I purchased parts for my generator. the parts shipped were wrong. I had some personal problems and wasn't able to contact them within 90 days. I now am trying to get the correct parts and have these shipped back. they said it was past the 90 days and they wont take them back saying it is my problem. I don't even mind paying a restocking charge. I know I am partly to blame in not getting back within the 90 days. they are also to blame for sending the wrong parts. they were very unfriendly on the phone. kept telling me: oh well its your fault. I asked to speak to a supervisor and the lady refused to transfer me.Desired Settlement: I would like to send the parts back and I am willing to pay a restocking charge. I would like to purchase the correct parts for my generator.

Business

Response:

Offer was extended to customer and accepted

Review: Replacement engine for small tractor bought from [redacted] last August. This was sold as a direct replacement for the original engine. They have verified to me that the engine that was sold to me has been used in my same application hundreds of times. After using tractor for 10 minutes it was very clear that there was a problem with this engine. I took the tractor to a local briggs & Stratton dealer. To make a long story short, the tractor can still not be used. Customer Service from Briggs & Stratton is deplorable. I have been trying to get this problem resolved for nearly 3 months. Briggs customer service rep has stated that it is the wrong engine for my tractor & it is not briggs problem, the wrong engine was sold to me for my application. I have been told by Briggs that the engine sold to me is too big. The original engine was 20HP & this one is 23HP. This engine fits perfectly in my tractor, in fact it is a little smaller than the original engine. The bottom line is that I have a brand new engine that has a 3 year warranty that needs to be honored. I respectfully request a phone call to my cell: ###-###-#### to discuss this whole issue from beginning to this point.Desired Settlement: I want a new engine sent for replacement. I am sorry of trying to convince briggs to repair this engine. If this can't be done, I want my original purchase price returned to me.

Business

Response:

We have received the complaint, will contact Customer Direct and will advise upon resolve.

Business

Response:

Briggs & Stratton can offer no further assistance. The customer's inquiry has been reviewed by a [redacted] and a [redacted] Technician. The engine is not the correct application for the customer's rider (please refer to details in our initial response)

Consumer

Response:

Review: I owned a Troy Bilt push mower for less than one year (fewer than 7 running hours) and it threw a cylinder. when the technicians looked at it, they conluded that the problem was due to lack of lubrication, not a manufacturing error. I have properly maintained and lubricated the mower and it had barely been used; there is no reason this should have happened with such a new mower. I spoke with the customer service deparrment multiple times and was repeatedly passed around. my claim (#[redacted]) was closed without contanting me like the woman on the phone said would happen.Desired Settlement: I would ideally like my $300 mower repaired or replaced. I have wasted far too much of my time dealing with this matter.~

Business

Response:

The Customer was sent the following information 9/2/15. This is not a case of manufacturing defect.Dear Mr. [redacted], We received a copy ofthe letter you sent to the Revdex.com regarding your engine which was taken to [redacted] and their analysis revealed that the engine did not fail do to adefect in material or workmanship. You were not in agreement with their findings, and they then called in their FieldRepresentative from their distributor [redacted] in Mequon Wisconsin, ( [redacted] ) who inspected your engine and [redacted] also came to the conclusion thatthe engine failure was not a warrantable repair.We were informed that you had been advised that you had the option of having the dealer ship theengine to Briggs & Stratton in Menomonee Falls for evaluation by ourinspectors. To our knowledge, the dealer informed us that you were going todiscuss this and let us know how you wanted to proceed. Thank you We did hear back fromyou on August 3rd, when you requested a call back from Briggs. I called you on8/4 and left a voice message, and later that day you called and we spoke atwhich time I informed you of the Disputed Warranty procedure and you were goingto contact the dealer with your decision. When the Revdex.com letterwas received, I called the dealer to find out if your mower was still at theirshop, and was informed by [redacted] that they were instructed by you to scrap theunit. I asked [redacted] to re-check and he confirmed that they no longer had yourmower in their shop, and their work order noted the unit had been scrapped, perthe customer's request. We will be informingthe Revdex.com that your mower has been scrapped with no further opportunity toinspect the consumers engine and we will be closing our case # [redacted].

Review: WE BOUGHT A BRIGGS & STRATTON WHOLE HOUSE GENERATOR

ON 07/28/2012 FROM [redacted]. IT RAN ONLY ONE TIME 09/05/2014, AND ENGINE BLOWN UP OIL EVERYWERE.

WE PAY $4,981.99 FOR THIS GENERATOR,IT RAN ONLY ONE TIME ON 09/05/2014 AND BLEW UP OIL EVERYWERE AND

BRIGGS & STRATTON IS NOT FIXING IT THEY GAVE US A CASE#[redacted] THE GUY WE TALK TO IS [redacted] ###-###-####

THIS IS NOT RIGHT TO SELL US A DEFECTIVE GENERATOR

WE WANT IT FIXED OR REFUND. NOW BRIGGS & STRATTON HAD US CALL [redacted] AT ###-###-#### TO COME OUT TO TAKE PICTURES, NOW BRIGGS & STRATTON WANTS [redacted] TO COME BACK OUT TO TAKE APART THE GENERATOR AND CHARGE US LABOR FOR DOING THAT.THIS IS NOT RIGHT WE WANT IT FIXED OR REFUNEDDesired Settlement: WE WANT IT FIXED REPLACED OR REFUNED.

Business

Response:

We have reached out to the customer and we are all waiting for the service center's final evaluation of the engine teardown. If the service center determines that this is not a warrantable issue, we will discuss with the customer our process for disputing the findings.

Review: two years ago I purchased a [redacted] riding lawn mower, since then I have had three major problems with the briggs and stratton engine. two of those repairs were done at an authrozid repair facility under the [redacted]. warrenty the items repaired were one engine cam shaft, one engine head gasket, and a power take off cable, cost to me was a total of $83.00 dollars. appx. four weeks ago the head gasket blew for the second time, at this point it was out of warrenty and the repair cost me $146.39. I called [redacted]. but no help because it was out of warrenty. Repair facility repair man told me it was a design flaw in the mounts for the gasket and was advised to call briggs and stratton. The repairman also told me because of the flaw in design it is highly possible this gasket will blow again. After speaking with 8 different associates 8 different days explaining the problem, I was told by each of them every time I called that the info would be reviewed and would receive a call within 24-48 hours. I have never received a call back any of the times(8) and they continue to lie to me every time I call them. I am totally frustrated and hope you can help. My claim number with briggs is [redacted]. thank you very much. [redacted]Desired Settlement: after being frustrated and never having the decency to at least call me and respond with some kind of help I am hoping they will send a new enging with a design change to my repair facility so I won't ever have any other blown gaskets. at the least reimburse me for the repairs. Thank you

Business

Response:

The Customer requested that if the engine in question has a newer, more improved design, he is interested. At this time we do not have one available.

The dealer will refund the invoice from 6/27/2013.

Review: I ordered a part from Briggs and Stratton to repair my riding mower. I received the wrong part. I called on June 10, 2016 to ask to exchange the part for the correct one. The first agent I spoke with told me they had no idea want part I ordered even though she was looking at my order. When asked for a supervisor, she hung up. When I called back the next agent stated they would have someone call me. I received a phone call on June 13 and was informed they had to have the wrong part returned before proceeding. I returned the part via UPS on June 14 and verified with UPS tracking the part was returned on June 16. I called again on June 17. The agent informed me he had no idea how to exchange the part but he would order me a new one if I gave him the correct part number. I advised I did not have it and asked him to look it up for me. He then informed me it was not his job to look up parts and he only had 30 minutes left in his shift he was not able to help. I asked for a supervisor and was again hung up on. I called back and asked again for a supervisor who stated she would have to have some call me back again. I called again on June 20 and asked for a supervisor. The agent informed me he would only transfer me after he had all the information. After giving him my name four times, phone number three times and asking ten times for a supervisor he still could not find my account, but threatened to hung up if I did not stop asking for a supervisor. After the supervisor got on the phone, he informed me he had told the agent out to transfer the call because he did not want to get involved. He would however send an email to have someone call me.Desired Settlement: Correct part shipped and review of customer service standards.

Business

Response:

The return process was explained to the customer, the returned part was received and logged back into stock on 18 June 2016. The return credit will be processed through the accounting department then forwarded to the customer's credit card company for refund to the customer account.

Consumer

Response:

Review: we bought a Murray M21450 from Wal-Mart in Hillsboro,Texas ,we got it home and looking over the mower we noticed it was missing the operator control presence bar,this was 2 months ago and trying to find this part any way we can but NO help from anyone,it's sickening ,all we want is the part to finish out the mower so that it will operate like it should. It's just mind numbing.Desired Settlement: just need the control bar,that's all we want!!!!!!!

Business

Response:

Briggs & Stratton did not manufacture the [redacted] lawn mower and does not have access to replacement parts for the mower.Customer was referred to HOP (the manufacturer of the mower) for information on the mower warranty and receiving any missing mower parts.

I purchased Yard Machines lawnmower from Home depot in July 2015 for $150. Used it 4 times and before the winter I left it without gas as I was doing with all my previous tools. It did not start this spring. I took it to the authorized B@S repair shop. They told me the carburetor is clogged and asked me $60. I took it to the Home Depot, where they said they would repair it for $45. They said that if is anybody to blame it is the gas companies, which put ethanol in the gas. They also said that it would take 4-6 weeks to repair it. My conclusion is that I paid $150 f0r 4-time use of the equipment. I have to rent from Home Depot ($25 for 4h) or just buy a new machine and throw away my money. By the way they should mention how important is the gas treatment with RED in the manual.
I am appalled.