Bright Cellars Reviews (%countItem)
Bright Cellars Rating
Address: 313 N Plankinton Ave Ste 214, Milwaukee, Wisconsin, United States, 53203-3104
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My last order from Bright Cellars was processed on June 5th, 2020, an order that was refunded. After that refund, I had my subscription canceled so that I would not be charged in the future. The email went as follows:
Bright Cellars Subscription Cancellation Confirmation
Inbox
x
Bright Cellars Wine Concierge
Sun, Jun 7, 3:35 PM
to me
Thank you for being a Bright Cellars member! We have canceled your subscription with us. Your last order was processed on June 5th 2020. Please let us know if you have any questions or concerns.
We are planning on adding a lot more to our services as we continue to grow. Would it be alright if we contact you again in the future? Let me know, as we'd love to see you join us again! Thanks so much for your membership and support! Enjoy your day!
This is confirmation that we have canceled the account associated with following email address:
connor@***.net
On the website under my account information, it says that my subscription is cancelled. However, on July 12th, 2020, I received an email from Maria Santacaterina that I was shipped another box totaling nearly 150 dollars. This action violates my canceled subscription and constitutes an unauthorized charge on my account.
On June 7, 2020, Mr. worked with a concierge over the phone to cancel his account. On July 10, 2020, another concierge placed a custom order on Mr. account in error, in an attempt to process a custom order for another member with a similar name.On July 13, 2020, Mr. called and informed us of this error. Mr. spoke with a concierge who canceled and fully refunded the mistaken order (see Revdex.com_***_Refund). She also assured Mr. his account had been canceled and apologized for the error. That same day, another concierge responded to Mr. email to further apologize, confirm cancellation of this order and his account in writing, and confirm the removal/deletion of Mr. payment and personal information, per his Revdex.com request (see Revdex.com_***_Email for full email communication). To confirm, Mr.' payment and personal information have both been deleted/removed from his account at this time, per his request to the Revdex.com.We always strive to deliver the best possible customer service to our members, past and present, so we are truly sorry for the trouble and frustration Mr. experienced. We thank him and deeply appreciate his patience as we get this issue resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14543218, and find that this resolution is satisfactory to me.
Regards
I told Bright Cellars to cancel my subscription immidietly. I finally got a response today. They said my subsciption was cancelled and that my last order was placed yesterday 6/16/20. However, I did not place any orders and I told them not process the order and that If they charge my card, I will pursue legal actions. I still have not heard from them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
On June 14, 2020, Ms. S emailed our customer support team, "I would like to permanently cancel my subscription." (Revdex.com_S***_Email1)On June 15, 2020, we responded to Ms. S asking for some feedback about her experience and offering a few adjustments that may be of use. Later the same day, Ms. S responded, "I am not satisfied with the wine. I want to permanently cancel my subscription. Please cancel my subscription immediately."On June 16, 2020, we responded to Ms. S, "Thank you so much for your patience as we work through our member requests. This is a confirmation that I have canceled your account, and your last order was processed on 06/16/2020." Unfortunately, the concierge provided the incorrect date upon confirmation. This date stated by the concierge was the account's cancellation date rather than the final order date on Ms. S's account. On June 17, 2020, Ms. S responded to the confirmation and pointed this out to us.
On June 18, 2020, a concierge responded to Ms. S, acknowledging the error, apologizing for the confusion, and re-confirming her account details. On page 3 of the attached document (Revdex.com_S***_Email2), we confirmed that she had not been charged for a new order, and that her final order date was June 8, 2020. We also provided a screenshot from our account records confirming this for her, as added peace of mind.
A list of charges associated with Ms. S's account (indicating that her most recent charge was from June 8, 2020) has been provided (Revdex.com_Request_S***_Charges), as well as confirmation of her account cancellation (Revdex.com_Request_S***_History).
SCAM. Do not buy from these people!! They don’t have a phone number where you can reach REAL people. They only work through email and they never respond!! I WANT MY MONEY BACK YOU SCAMMERS.
Hi Deanna!
I'm sorry to hear that we fell short of expectations. We really appreciate you sharing your concerns, as we always strive to provide the best experience possible. It looks like this issue has since been corrected - thank you for working with us! If there is any lingering service that you need, please let us know. Happy to help! However, if anything else is still unresolved or if there is future support that can be provided, please let us know.
Sincerely, Bright Cellars :)
My debit card was charged after emailing customer service telling them I wanted my account called. they said they cancelled it but i'm still being charged! it also took like a month to finally get a hold of them through email because they never respond. they ignore all messages and just keep charging your card. I want refunded immediately. also when I first ordered from them, I didn't even receive all the stuff I was supposed to get. I was supposed to get a free corkscrew with my wines and they didn't send it and I emailed them and they didn't seem to care.
On March 30, 2020, Ms. account was refunded the $8 for the missing corkscrew in the first shipment (see attached Revdex.com_Request_Shalee_Stokes3).
On May 31, 2020, Ms. account was canceled (see attached Revdex.com_Request_Shahlee_Stokes) and confirmed via email. The most recent order was also canceled and fully refunded (Revdex.com_Request_Shahlee_Stokes3).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Bright Cellars won't answer there phone. I accidently ordered 2 shipments of wine about 14 bottles worth around $200 . So far I got mostly dry wine. I used to have a subscription last year I enjoy my sweet and fruity wines. I ended it then just restarted it. I have a box unopen they tell me I can send back its a pa law they say. I have open 4 bottles already I'm regretting it. They only gave me enough points for one free bottle of wine. They say they updated my account for what I want next time. I don't see the updated on my end of the account.
On May 20, 2020, Mr. emailed our customer support team, "Please note my account only want sweet and fruity wines in every order or I dont want the order thank you." followed by "can u tell me which ones are fruity or sweet in all my wines I recently got and if I can return the other ones?"
On May 21, 2020, we responded to Mr., "Just tried giving you a call to help out. Our fruity and sweet wines will be our whites, many of our reds will not be sweet, notes of fruit in many but not sweet. To help you going forward as you legally cannot return alcohol, I'd be happy to adjust your subscription profile to all white or all whites with an interesting red. I have bumped up your sweetness taste dimension on your profile as well for future orders." also documented in the attachment (Revdex.com_Request_***).
On May 24, 2020, Mr. emailed, "Can I please return a unopen box of wine this wine is no where from my first subscription on my 4th bottle cant stand it. I should have to be force to open a unopen box I like a return label and refund". On May 26, 2020, we responded, "Thanks for getting back to us. Unfortunately, we are not able to accept returns on delivered wine due to various state regulations. We have adjusted your account to make sure you are receiving the sweetest wines that we have in stock in each order. We do not always have enough sweet wines to fill an entire order though. Would you like me to set a reminder to review the wines each month, and if they aren't sweet, I can skip that order for you?" documented in the attachment (Revdex.com_Request_***).
On May 26, 2020, Mr. confirmed, "yes set a remind to check wines and if there isnt enough to make a order then skip it for me. Have you refunded and of my order besides only one bottle of wine?"
On page 6 of the attached document (Revdex.com_Request_***), we confirmed that we are unable to accept return shipments but offered additional reward points as an apology to the member. We also confirmed that we had updated Mr. preferences, further documented in the attached Revdex.com_Request_*** document.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like my two bottles of free wine sent to me sweet or fruity that white wine before then shipment comes out to see if I want to continue
Regards
On June 4, 2020, We responded to Mr *** complaint through Revdex.com with the following response:----May 20, 2020, Mr. emailed our customer support team, "Please note my account only want sweet and fruity wines in every order or I dont want the order thank you." followed by "can u tell me which ones are fruity or sweet in all my wines I recently got and if I can return the other ones?" On May 21, 2020, we responded to Mr., "Just tried giving you a call to help out. Our fruity and sweet wines will be our whites, many of our reds will not be sweet, notes of fruit in many but not sweet. To help you going forward as you legally cannot return alcohol, I'd be happy to adjust your subscription profile to all white or all whites with an interesting red. I have bumped up your sweetness taste dimension on your profile as well for future orders." also documented in the attachment (Revdex.com_Request_***). On May 24, 2020, Mr. emailed, "Can I please return a unopen box of wine this wine is no where from my first subscription on my 4th bottle cant stand it. I should have to be force to open a unopen box I like a return label and refund". On May 26, 2020, we responded, "Thanks for getting back to us. Unfortunately, we are not able to accept returns on delivered wine due to various state regulations. We have adjusted your account to make sure you are receiving the sweetest wines that we have in stock in each order. We do not always have enough sweet wines to fill an entire order though. Would you like me to set a reminder to review the wines each month, and if they aren't sweet, I can skip that order for you?" documented in the attachment (Revdex.com_Request_***). On May 26, 2020, Mr. confirmed, "yes set a remind to check wines and if there isnt enough to make a order then skip it for me. Have you refunded and of my order besides only one bottle of wine?"On page 6 of the attached document (Revdex.com_Request_***), we confirmed that we are unable to accept return shipments but offered additional reward points as an apology to the member. We also confirmed that we had updated Mr. preferences, further documented in the attached Revdex.com_Request_*** document.----As the above indicates, we added additional rewards points, equaling the value of two (2) bonus bottles in a future shipment, to Mr. acocunt. On June 5, 2020, Mr *** emailed "I would like my two free bottles of sweet or fruity wine sent to me without me buying another shipment so I can see if I want to continue with bright cellars". On June 15, 2020, we replied to Mr ***, apologizing for our delay and confirming that we are not able to ship out the bonus bottle in a separate shipment. In order to offer immediate compensation, however, we refunded Mr *** $30, the value of the two (2) bonus bottles. We also offered to include a bottle of dessert wine (in line with Mr *** preferences) in his July order, should he still decide to keep his account open. Please see attached document Revdex.com_Request_*** 6.15 for the entire conversation. Please also see attachments Revdex.com_Request_***_Refund1 and BB_Request_***_Refund2 for confirmation of this refund.Mr *** has not yet responded to our email, but we will update the Revdex.com once he does to confirm Mr *** final decision.
I contacted Bright Cellars last Thursday, May 14th, 2020 for the cancellation of my account and subscription. They state all customers receive a response within 3 business days but this has not been the case. I need to remove my account from their service because I don't have the money to continue. The next automatic order is on June, 2020 and I need to remove the account before then but they don't reply through e-mail nor through their customer service number. Since May 14th, I have contacted them 05/18, 05/19, and 05/20th both through e-mail and customer service call. I checked my spam folder and confirmed I have received no e-mails from BrightCellars nor even about wine (I used keywords "brightcellars," "bright cellars," "bright," and "wine" in the gmail search engine).
On May 20, 2020, we canceled Ms. account and confirmed via email (see Revdex.com_Request_*** attachment) that her last order had processed on May 4th.
Hi,
I indicated I do not *wantany Chardonnay wines and my most recent box included all Chardonnay wines - I would like to get a full refund and to cancel my membership.
This customer requested to cancel their order and subscription. Unfortunately, we only canceled the order and did not cancel the subscription. However, both the order and subscription have since been canceled and we've recently followed up with the email to confirm. Please see the attached screenshot for additional clarification.
I tried the wine and I loved it. The variety was amazing and I enjoyed the taste. However, I enjoy dry wine and they had mostly dry.
On the other hand, I had to cancel due to COVID. I was still charged after I emailed a month before trying to cancel. I called customer service and they refunded my order and told me to enjoy the wine I had. I am amazed by them! If you have a little patience to call you’ll be satisfied!
Hello!
I'm sorry to hear that we fell short of expectations. We really appreciate you sharing your concerns, as we always strive to provide the best experience possible. We're happy to hear that we were able to get this issue resolved, but always feel free to let us know if there's anything we can help with going forward.
Sincerely, Bright Cellars
I received a gift card from Bright Cellars from my children in the amount of $110 good for 6 bottles of wine. The first gift code I entered on the site was listed as invalid. I tried to contact Bright Cellars by phone and email. I received an email from them the next day with a new gift code. They chose only 4 bottles of wine for me, gave me 10 minutes to checkout. I could not checkout (the site doesn't go to the checkout page) and when I re entered the gift code again, it was listed invalid. I have subsequently received 5 more gift codes and the same thing happens. None of my many calls have been responded to. They will only communicate with me by text or email. They keep assuring me that they will call me, but no response. I
Attached is the order receipt for this customer. On this order receipt you will find that this customer was able to redeem their gift credit sucessfully and was not charged for an order, and this issue has since been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have to give it one star I guess-- I ordered 10 days ago. Somehow the e-mail was incorrect, so I requested that it be changed. Since then, it's been a nightmare! NO communication, RUDE communication, and then nothing-- can't even post on FB, they blocked me when I complained. I am LIVID. Absolute scam artists! No refund, no communication-- NEVER use this company! I will post everything I can about this horrible experience in the hopes that no one else ever has it.
Hello! I'm sorry to hear that we fell short of expectations. We really appreciate you sharing your concerns, as we always strive to provide the best experience possible. It looks like this issue has since been corrected - thank you for working with us! However, if anything else is still unresolved or if there is future support that can be provided, please let us know.
That is a lie-- nothing was resolved, you kept sending things to the wrong e-mail after I specifically changed it. I want the world to know how freaking awful the experience was. No receipt, no support, no phone number-- not even on-line chat available. When someone spends discretionary income on a product you need to be very careful in how you treat them. I was willing to overlook all the errors until you deliberately sent everything to a defunct e-mail address.
It took several attempts at communication via email and phone to adjust the cost of goods to the advertised price, though they had no problem spamming me with automated marketing messaging constantly throughout their poor customer service flow. They proceeded to follow up once finally resolved to ask if they could contact me in the future. I said absolutely not, and they still proceed to hit me with automated messaging from their “concierge”. If you’re going to market with automated messaging then hire a CRM specialist that knows not to spam and harass your customer base inappropriately. I’ve never felt so harassed by a company!
Hello! I'm sorry to hear about your experience with us. We really appreciate you sharing your concerns, as we always strive to provide the best experience possible. It looks like you were successfully unsubscribed - thank you for working with us! However, if anything else is still unresolved or if there is future support that can be provided, please let us know.
The business' website does not have a way for you to cancel your subscription electronically. They ask you to email (***) or call them *** during business hours 9am - 5pm CT. I have emailed them literally dozens of times. I have called and left multiple messages asking to cancel. I never hear back. They are still operating through COVID, because they are still shipping boxes out, but they will not allow you to cancel. I can't even remove my credit card information from their website. It's a scam.
This customer contact us on May 6, 2020 to cancel their subscription. On May 7, 2020 we sent them confirmation (attached) that the account had been canceled, and has since been sucessfully canceled in our system.
As of today, June 4, 2020 we've resent additional email confirmation to this customer to provide them with additional documentation that their account has been closed.
I have called several times and emailed customer service twice to no avail to cancel my account. I'm okay with paying for and receiving the first month if absolutely necessary, but ideally i'd like a full refund, and never take delivery of anything.
This customer originally signed up with us on May 11, 2020 and had requested to cancel his account on that same day. On May 15, 2020 we confirmed that the account was canceled, however, we did not confirm that the order had been refunded.
That said, this order has since been refunded and a screen shot of the refund in our credit card processing system has been attached.
Ordered from company because I had a promotion. Realized about a week later after doing some research about the company that the reviews were terrible and the products were subpar. Canceled my account and order about eight days after initial order, and received a confirmation email of my cancelation. Two days later, I received an email that my order had shipped, along with a tracking number. Sent another cancellation request and for them to stop the shipment. Received in response the same, verbatim, cancellation email that was sent the first time I requested to cancel my account. Three days later I received the order, sent it back Return to Sender, and sent another email stating I canceled this order, and I wanted my account closed. However, online it still reflects my account as active, as well as another shipment pending in two weeks. I have sent emails and called, still I have yet to speak with a real person.
This customers request has been honored, per the attached email. For their charge, they had also disputed this charge with their bank and our company has since accepted the dispute and the funds have been returned to them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I cancelled my membership in this wine club and requested a refund of a payment they had taken from my credit card even though they did not send the shipment for which that payment was to be applied. They have acknowledged the cancellation of the account, but refuse to even respond to my request for a refund for the shipment I never received.
Complaint ID #***On April 22, 2020, Mr. reached out to our concierge team and requested "Please cancel my membership and all future shipments. Thank you". The same day, a concierge confirmed the cancellation of his account. Mr. responded later that day requesting that the April 20th charge be reversed and his order canceled. Unfortunately, the concierge working on Mr *** account made an error and Mr *** account was not canceled, and his April 20th charge was not addressed.On May 8, 2020, Mr *** reached back out inquiring about his account and explaining that his order had not yet been refunded. On May 11, 2020, a concierge responded to Mr ***, "My sincerest apologies for the delay in my reply and I'm so sorry for any inconvenience this may have caused you. I've made sure your account was fully canceled and I'm having a manager review this to be sure. I also fully canceled and refunded you for your order, and you should be receiving your refund shortly. Again, my apologies for this inconvenience. This is not typical of the level of service we like to provide and I'm sorry that this was your experience with us."Attached are the conversation confirming cancellation and refund (Revdex.com_***_Confirmation), as well as screenshots from our concierge portal verifying this (Revdex.com_***_Cancel and Revdex.com_***_Refund). Screenshots confirming refund and the removal of Mr Neace's cad information from our site have also been included, per Mr *** request through the Revdex.com.We extend our deepest apologies to Mr *** once more for the disappointing experience he had with us and thank him for his patience as we work to resolve this issue.--***Senior Wine Concierge
I ordered a wine tasting package and refused to be upsold on corkscrew openers, only to see a receipt saying I was paying for 4-5 of them (I don't recall the exact number) at $8 each. They also signed me up for an ongoing subscription without my knowledge. I decided to immediately cancel my order, but the only way I can do that is by emailing them or calling them. I have done so for days and received no answer. I am deeply concerned that they will continue to charge my card month to month and will not refund me for an order I do not want -- they never pick up the phone, and do not reply to emails. I have two charges on my account for $53.66 and $48.00 and a pending charge of an unknown amount (presumably the future subscription).
Complaint ID #***On May 2, 2020, Ms. requested to cancel her recent order and account.On May 6, 2020, we responded to Ms., "No worries at all! I have canceled your order and have given you a full refund. Please allow 5-10 business days or whenever your bank accepts the refund. I have also canceled your subscription. Please let us know if you have any questions!" (Revdex.com_***_Email). Attached are screenshots confirming that Ms. account and order have been canceled and that the order has been fully refunded. (Revdex.com_***_Confirmation). Per Ms. report to the Revdex.com, please note our terms and conditions (Revdex.com_Terms), which must be agreed to upon sign up, that indicate we are a recurring subscription.Attached is also a copy of Ms. order receipt (Revdex.com_***_Receipt). While no corkscrews were listed on the itemized receipt (per Ms. concern in her Revdex.com report), it does appear Ms. opted to receive cheese pairings with her initial order. As such, I wanted to confirm for added peace of mind that these cheese pairings (the second charge of $48 Ms. mentioned) have been fully canceled and refunded as well (Revdex.com_***_Refund_Wine and Revdex.com_***_Refund_Cheese).We want to extend our deepest apologies for the delay Ms. experienced when working with our customer service team, as well as any confusion our site my have caused when she placed her order. We appreciate her giving us a try, and we're truly sorry for the frustrating experience she had, as we always strive to deliver the best possible service to our members. --***Senior Wine Concierge
Then I am satisfied with the outcome but I will not be recommending this business to anyone. It's extremely poor practice to not give people the option to cancel a subscription, particularly when they take so long to respond to messages.
Bright Cellars, after confirming account cancellation (which was very hard to do), charged me for another month of subscription to their service. Their business practices are woefully incompetent at best, and, more likely, extremely dishonest.
The order receipt for the wine box I didn't want was sent, I assume purposefully, on a Saturday with very specific verbiage that to make any adjustments to the order they needed to be contacted within 24 hours. However, they wouldn't be open for another 48 or so at that point. As of Monday morning, I am left with no response to my email (which I immediately sent to them after the fraudulent charge) and a phone number that auto-forwards to a voicemail after 5 minutes rather than connecting me with a "concierge".
--Complaint ID #***On April 20, 2020, Mr. reached out to our concierge team and requested, "I'd like to cancel my account." That same day, a concierge confirmed the cancellation of his account. Unfortunately, the concierge working on Mr *** account made an error and the account was not canceled properly, as confirmed. On May 2, 2020, Mr *** reached back out, explaining he had canceled his account and requesting cancellation and refund of his May 2, 2020 order. On May 6, 2020, we responded, "Sorry about the delay in response. I was able to cancel and refund your order. You'll see a full refund of the charges issued back to your card. I also made sure to cancel your account so you won't have to worry any future charges."On May 8, 2020, Mr *** responded, "Thank you for your response and I see the canceled subscription in the account. If possible, please remove the entire account".Later that day, we confirmed that the refund was processed, elaborated on processing timelines, and confirmed we deleted their card and other personal information from our system. (see Revdex.com_Ross_Email).We extend our deepest apologies to Mr. for the error and resulting frustrations, and we thank him for his patience as we resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Ive tried getting an update on my order, after asking them to cancel my subscription I didnt get any help after. They told me they cant find my acct, which is strange cause they were able to find it to cancel my subscription ive given them last four of the card address and birthday. Basically anything needed to create the acct. I cant get through to there customer care and there not email me back. On top of all that I still see a next shipment date on my acct which they told me they cancelled
On April 21, 2020, Mr *** reached out and requested, "I need my subscription canceled please, I thought it was a one time offer." Later that day, a concierge confirmed the cancellation of his account. On April 24, 2020, the concierge reached back out to apologize for their misspeak and explain we were unable to locate an account with the email address Mr *** had initially used to reach out. Later that day, Mr *** provided his shipping address, which allowed us to locate his account, created under an alternate email address. Unfortunately, the concierge closed out the communication in error, without confirming for Mr *** that his account had been canceled.To confirm, Mr *** account has been canceled in full, and his April 21, 2020 order was fully refunded in apology for the delays and error he experienced. Screenshots confirming the cancellation and refund have been provided (Revdex.com_***_Cancel and Revdex.com_***_Refund).We are deeply sorry for the disappointing experience Mr *** had with us, and we wish to thank him for his patience as we resolve this matter.
On April 9, 2020 I placed an online order with this merchant. Their offering is a subscription service, in which a box containing four bottles of wine is shipped once each month. According to the advertising on their website, subscribers can "cancel at any time."
On April 10, 2020, in the face of ongoing financial stresses, I decided to cancel my order. I attempted to call the company at the phone number given on their website for customer service, but my three calls (placed during business hours) went unanswered. Because I could not contact anyone by telephone, I emailed my "concierge" and asked to cancel the order and close my account. Two days later, on April 12, 2020, I received a message from the "concierge" stating that my "account" had been cancelled, as of April 12. Two days after that, on April 15, I received notice of shipment of the order (which "concierge" promised had been cancelled).
At that point, I checked my credit card statement, and discovered that the card had been charged for the order as well as for two additional orders or items. I'm not sure what the additional charges were for, since I placed no additional orders, and received no receipt or notification of additional orders.
I disputed all three charges with the card issuer--the order that I placed and cancelled--as well as the two charges that I never approved. I then checked my account with this merchant, and discovered that, as of April 15, they had not closed my account, and they continued to maintain my credit card number on file, and were planning to charge additional future shipments of wine to the card.
In order to prevent my card from being charged for additional wine orders, I locked the card and asked that a new card be issued for the account. I also asked my "concierge" at Bright Cellars (again) if they could close the account and delete my payment information from the system. On April 20, I received an email message from the "concierge" that was identical in wording to the first message I received. This message said that my account had been cancelled, as of April 20.
On April 23, I received a notification that my shipment of wine was out for delivery. Again, I did not place this order, and I made multiple attempts to cancel ongoing orders being made from my account. At this time, the account's status on the merchant's website reads "cancelled." However, they continue to retain my credit card information (though the card number they have is now locked.)
Complaint ID: ***On April 10, 2020, Ms. reached out and requested "Can you please cancel my outstanding order, as well as cancel my account?"On April 12, 2020, a concierge confirmed the cancelation of Ms. account. Unfortunately, the concierge working on Ms. account made an error and the account was not canceled properly, as confirmed. Ms. orders were also mistakenly unaddressed.Ms. account has since been canceled (Revdex.com_***_Confirmation). Per her Revdex.com request, Ms *** has disputed all three charges associated with her account: her initial order, the Mystery Bottle add-on Ms. opted to include, and the second shipment that our records indicate was processed by Ms. on our website. Our company has since accepted the disputes, and the full funds for each order have been returned to her at this time. For additional peace of mind for Ms., I have also gone ahead and fully removed her payment information from our site at this time (see Revdex.com_***). We sincerely apologize for any confusion caused by our site regarding hr account and orders, as well as the delay and frustrating service Ms. experienced. We truly strive to deliver the best possible experience for all of our members, and we are deeply sorry we fell short in this matter. However, we do wish to express our thanks and appreciation to Ms. as we resolve this matter.
I would give zero stars if I could. Never received my first box... No shipment emails or notifications. I did get a letter in my mailbox that said it would arrive shortly.. I assumed delays from COVID-19 impact and was trying to be patient.. Now it's been a month. Still no wine and I was charged for a SECOND MONTH. Called customer support but there was no reply. Intending to dispute charges from my bank. This is robbery.
Hey Gabby!
I'm sorry to hear that we fell short of expectations. We really appreciate you sharing your concerns, as we always strive to provide the best experience possible. It looks like this issue has since been corrected - thank you for working with us! However, if anything else is still unresolved or if there is future support that can be provided, please let us know.