Bright Cellars

I'm being charged monthly without being able to cancel my subscription manually. I've tried delaying the order monthly but they still send them anyways. Their customer support representatives aren't helpful and won't honor my request to cancel unless I fill out an exit survey apparently. Really scummy tactic trying to keep people hooked into paying hundreds a month.

I signed up for the Bright Cellars subscription to encourage myself to try new wines and enjoy the convince of it being delivered right to my home. After my first two orders I realized that this wasn't for me. The wines were a little out of my price range and it actually wasn't convenient to have to be at home to sign for the package due to my work schedule. I then called and emailed the customer service team several times to cancel my subscription, since it wasn't an option manually on the website, and I was met with the answer that I could not cancel my account every time. What kind of company does not allow their customers to cancel their subscriptions?

I am furious that I do not have the ability to control my account and cancel it if I wish to do so. It is my right as a consumer to say when and if I wish to buy a product.

After delaying my next shipment to the maximum amount of time possible, of about 6 months, I missed the notification of shipment email that was sent, and then I was charged again for another box of wine that I did not want. Also, the wines in this unwanted order were many of the same bottles that I has already tried in a previous order. The company prides themselves on sending you new wines to try and half of the order was exactly the same as I had ordered in the past. So, in addition to corrupt business policies and customer service, they also do not uphold to their statement of tracking what orders you've had in the past and maintaining their promise to send you new wines. Terrible business model, and I do not recommend this company.

When ordering my box of wine I was not notified that I was signing up for a monthly subscription. I was under the impression I was making a one time purchase. I then received an email a month later saying my order was out for delivery. Upon calling customer service to get my money back I was told that the TERMS AND CONDITIONS said I was signing up for a membership. The fine print!!!!! That is not okay to put a monthly financial commitment in the fine print. I got most of my money back but had to pay for the return shipping. Please be aware.

I have reached out to customer over email three times and have called twice regarding the cancellation and refunding of my purchase due to their false advertising.

I started looking into Bright Cellars when I got a $50 gift card in the mail from there. I took the quiz on their website and was "matched" with wines that apparently fit my tastes. When I went to look up the wines to see if they were worth the price I found somthing troubling. They produce all the wines themselves just under different lables! I looked on the websites of 'Strange Ones Wines' , 'Baltik Wines', and 'Raincheck Wine Co' and there adresses were all the same as Bright Cellars. This is very dishartening considering their own website states "We focus on finding unique, hidden gems from small vineyards from all over the world, including Italy, Spain, Portugal, and South America." Maybe they are not breaking any laws by doing this but it is very misleading.

I initially signed up for their monthly subscription, but after a few months realized it wasn’t for me, so I attempted to cancel my subscription a few months ago. There was, nowhere on their website, a way to cancel so I contacted customer service, only to be told I could only ‘suspend’ my account. Forward to a few days ago, they fraudulently charged me for a new order, that I did not place. I again contacted their ‘concierge’ and told them I wanted my membership cancelled entirely as well as this new order I did not place. I was told they didn’t have my information which doesn’t make any sense, and that if I sent my name and address they would do as I asked. Well, no reply ever came and today I get a notification that ‘my order’ has been sent out. I contacted their customer service ‘concierge’ again only to get no further reply. There is no way to cancel a subscription or a way to remove your credit card number, and they place fraudulent orders you can’t cancel.

Impossible to cancel. Customer service is unresponsive and only messages back generic things about other offers and will not close my account. It has been over a week since my cancellation request and my membership is still active. I’m unable to remove my credit card from their system or make changes to my account. Do not buy from them!!!

They are charging me a recurring fee for a monthly wine subscription. They do not allow you to remove your credit card from their site, nor can you cancel online. I submitted two requests over the last two weeks to cancel and they are not obliging.

If this is not resolved, I will need to cancel my credit card.