This is a receipt for the full refund that was issued on and was settled on [redacted] You can give that transaction ID or the reference transaction ID to the bank representative to confirm your refundIn case if you still will not be able to confirm that refund we can do a three way calling with your bank and confirm all required informationPlease let us know if you wish for us to get in touch with your bank Hope that information will be helpful and will resolve your question Sincerely, [redacted] Brighton Beauty Supply
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
If you still see the full charge and no refund please open a charge back with your bank so we could fax them all documentsWe are not allowed to disclose that information via Revdex.com.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was promised by Brighton Beauty Supply they would credit back my credit card and as of today (10-**-14) there has not been any credit to my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for such unhappy experience with our companyUnfortunately back orders occur on the manufacturer's end and we are not aware of that right awayWe have canceled your order as you requested and immediate refund has been issued back to your original payment methodIt normally takes 2- business days for you to see it on your statementOnce again we apologize for any inconvenience with your order Sincerely, [redacted]
Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over yearsPlease accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delaysWe have canceled your order and refunded your original payment method if full as you have requestedIf you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business charged my credit card, which is not my bank card or even issued by my bankI have no idea what the response even meansDo you? It is the same gibberish I got when I spoke to the business's customer service on the phoneMy credit card has not been credited back and my bank account, which the business has no access to or knowledge of has no refund eitherPlease have the business produce documents to support its responseOtherwise, it's nonsenseThey have my money and they never shipped the productRevdex.com is getting the same runaround I got[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
My name is [redacted] and I am a [redacted] at Brighton Beauty SupplyI would like to apologize for your inconvenience and such an unsatisfactory experience with our companyUnfortunately, back orders do occur and we have no control over it, but we are committed to a customer satisfaction at all times and strive to improve it every dayAs per your request, your order was fully refunded back to your original payment methodIf you do decide to give our company another try I sure hope you will enjoy that experienceThank you!
My name is *** *** and I am a *** *** *** at Brighton Beauty SupplyPlease accept our apologies for such delay with your orderWe are in the process of moving our main warehouses and that played a big part in that delayYour order is on the way to you and the delivery is
scheduled for today (3/**/2015)A detailed tracking information along with the carrier's information has been emailed to your email address on filePlease let us know if there is anything else we can help you with by emailing us or calling ###-###-#### (Mon - Fri, 9am - 5pm EST). Once again please accept our apologies for this delay with your order.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business, Brighton Beauty Supply will have another victim, like me, by the days end because of their unethical, unprofessional, deceiving website
I shop on many, many websitesNot One states that they have products when actually, they are not in stock at all
If Brighton Beauty is going to charge credit cards for items that are out of stock and then also offer expedited shipping then I think that should be stated very clearly on your websiteHad I known that the description you gave me about "how your business is run", I would have Never purchased from your websiteIt is safer for me and everyone else on the internet to shop on *** from strangers
I claim that this has not be resolved in hopes that the Revdex.com Lowers your rating so others can be weary of using your website like I should have been
Thanks for my money back, now how do I go about getting all of this wasted precious time back?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, my name is *** *** and I am a *** *** *** at Brighton Beauty Supply online web storeI would like to take a moment and apologize for such unsatisfactory experience you have had with usWe strive every day in order to improve our storesWe work directly with quite
few manufacturers and that is exactly why we are able to sell a hard to get itemsWe do have a lot of competitors that do advertise same day shipping but because some of our orders are filled directly from manufacture's warehouse we could never promise one day shippingAccording to our records, you have ordered from our online store three times prior to this order and all those orders were shipped within business daysI took my time and looked into the e-mail history and found only one email from you on 01/**/Due to the Holiday Season we were closed that day and that is exactly why you did not receive a respond that same dayAt this point your order is on the way to your destination and an email confirmation has been sent to you as wellIf you decide that you no longer wish to have this package please contact us and we will take it back at no cost to you.Once again, accept my apologies.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received an email notifying me that a full refund had been issued to my account on 3/*/ As of 3/**/nothing has been credited to my debit card account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have requested for our financial institution to look in to this matter and they have responded this morning (3/**/2015) with a positive debit to our account Unfortunately, it takes sometimes more then hours for this transaction to appear in your bankIt depends on both banksWe have never experienced a situation like this and I would like to advise you to be a little more patientIf this will not be resolved within short period of time we can do three way calling with your bankThere are banks that take somewhere around business days to process any transactionWe do not have any intentions on keeping your moneyWe strive every day to make our business better. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please send a note to *** Attn: *** and thank her for her assistanceI now can see that my bank statement online does show the credit due me.
Sincerely,
*** ***
If you still do not see a full refund back on your account, you can open a charge back for that amountOnce we receive it we will send a proper information providing proof for full refundUnfortunately, we can not send this information via Revdex.com.Sincerely,*** ***
Dear *** ***, we have emailed a copy of a refund from October ***, for the full amount to the provided email address on file: ***
Please look for that email because it contains a transaction ID along with reference ID for the full refundIf you do not see it in you current bank statement please contact your bank with above mentioned information and they will be able to locate that for youFor security reasons that information has been emailed to you directly
Sincerely,
*** ***
We apologize for such unsatisfactory experience with our company. We have extensive inventory but, unfortunately, back orders do occur. In case if item is back ordered, we will try to fulfill it within a week which might delay the order in general. According to our company policy, we have a right to...
keep the order for two weeks if one or more items from the order is out of stock. Please refer to Terms and Conditions on our web site for more information. Sincerely,[redacted]
This is a receipt for the full refund that was issued on 03/**/2014 and was settled on 03/**/2014.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
You can give that transaction ID or the reference transaction ID to the bank representative to confirm your refund. In case if you still will not be able to confirm that refund we can do a three way calling with your bank and confirm all required information. Please let us know if you wish for us to get in touch with your bank.
Hope that information will be helpful and will resolve your question.
Sincerely,
[redacted]
Brighton Beauty Supply
This is a receipt for the full refund that was issued on and was settled on [redacted] You can give that transaction ID or the reference transaction ID to the bank representative to confirm your refundIn case if you still will not be able to confirm that refund we can do a three way calling with your bank and confirm all required informationPlease let us know if you wish for us to get in touch with your bank Hope that information will be helpful and will resolve your question Sincerely, [redacted] Brighton Beauty Supply
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
If you still see the full charge and no refund please open a charge back with your bank so we could fax them all documentsWe are not allowed to disclose that information via Revdex.com.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was promised by Brighton Beauty Supply they would credit back my credit card and as of today (10-**-14) there has not been any credit to my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for such unhappy experience with our companyUnfortunately back orders occur on the manufacturer's end and we are not aware of that right awayWe have canceled your order as you requested and immediate refund has been issued back to your original payment methodIt normally takes 2- business days for you to see it on your statementOnce again we apologize for any inconvenience with your order Sincerely, [redacted]
Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over yearsPlease accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delaysWe have canceled your order and refunded your original payment method if full as you have requestedIf you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business charged my credit card, which is not my bank card or even issued by my bankI have no idea what the response even meansDo you? It is the same gibberish I got when I spoke to the business's customer service on the phoneMy credit card has not been credited back and my bank account, which the business has no access to or knowledge of has no refund eitherPlease have the business produce documents to support its responseOtherwise, it's nonsenseThey have my money and they never shipped the productRevdex.com is getting the same runaround I got[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
My name is [redacted] and I am a [redacted] at Brighton Beauty SupplyI would like to apologize for your inconvenience and such an unsatisfactory experience with our companyUnfortunately, back orders do occur and we have no control over it, but we are committed to a customer satisfaction at all times and strive to improve it every dayAs per your request, your order was fully refunded back to your original payment methodIf you do decide to give our company another try I sure hope you will enjoy that experienceThank you!
My name is *** *** and I am a *** *** *** at Brighton Beauty SupplyPlease accept our apologies for such delay with your orderWe are in the process of moving our main warehouses and that played a big part in that delayYour order is on the way to you and the delivery is
scheduled for today (3/**/2015)A detailed tracking information along with the carrier's information has been emailed to your email address on filePlease let us know if there is anything else we can help you with by emailing us or calling ###-###-#### (Mon - Fri, 9am - 5pm EST). Once again please accept our apologies for this delay with your order.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business, Brighton Beauty Supply will have another victim, like me, by the days end because of their unethical, unprofessional, deceiving website
I shop on many, many websitesNot One states that they have products when actually, they are not in stock at all
If Brighton Beauty is going to charge credit cards for items that are out of stock and then also offer expedited shipping then I think that should be stated very clearly on your websiteHad I known that the description you gave me about "how your business is run", I would have Never purchased from your websiteIt is safer for me and everyone else on the internet to shop on *** from strangers
I claim that this has not be resolved in hopes that the Revdex.com Lowers your rating so others can be weary of using your website like I should have been
Thanks for my money back, now how do I go about getting all of this wasted precious time back?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, my name is *** *** and I am a *** *** *** at Brighton Beauty Supply online web storeI would like to take a moment and apologize for such unsatisfactory experience you have had with usWe strive every day in order to improve our storesWe work directly with quite
few manufacturers and that is exactly why we are able to sell a hard to get itemsWe do have a lot of competitors that do advertise same day shipping but because some of our orders are filled directly from manufacture's warehouse we could never promise one day shippingAccording to our records, you have ordered from our online store three times prior to this order and all those orders were shipped within business daysI took my time and looked into the e-mail history and found only one email from you on 01/**/Due to the Holiday Season we were closed that day and that is exactly why you did not receive a respond that same dayAt this point your order is on the way to your destination and an email confirmation has been sent to you as wellIf you decide that you no longer wish to have this package please contact us and we will take it back at no cost to you.Once again, accept my apologies.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received an email notifying me that a full refund had been issued to my account on 3/*/ As of 3/**/nothing has been credited to my debit card account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have requested for our financial institution to look in to this matter and they have responded this morning (3/**/2015) with a positive debit to our account Unfortunately, it takes sometimes more then hours for this transaction to appear in your bankIt depends on both banksWe have never experienced a situation like this and I would like to advise you to be a little more patientIf this will not be resolved within short period of time we can do three way calling with your bankThere are banks that take somewhere around business days to process any transactionWe do not have any intentions on keeping your moneyWe strive every day to make our business better. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please send a note to *** Attn: *** and thank her for her assistanceI now can see that my bank statement online does show the credit due me.
Sincerely,
*** ***
If you still do not see a full refund back on your account, you can open a charge back for that amountOnce we receive it we will send a proper information providing proof for full refundUnfortunately, we can not send this information via Revdex.com.Sincerely,*** ***
Dear *** ***, we have emailed a copy of a refund from October ***, for the full amount to the provided email address on file: ***
Please look for that email because it contains a transaction ID along with reference ID for the full refundIf you do not see it in you current bank statement please contact your bank with above mentioned information and they will be able to locate that for youFor security reasons that information has been emailed to you directly
Sincerely,
*** ***
We apologize for such unsatisfactory experience with our company. We have extensive inventory but, unfortunately, back orders do occur. In case if item is back ordered, we will try to fulfill it within a week which might delay the order in general. According to our company policy, we have a right to...
keep the order for two weeks if one or more items from the order is out of stock. Please refer to Terms and Conditions on our web site for more information. Sincerely,[redacted]
This is a receipt for the full refund that was issued on 03/**/2014 and was settled on 03/**/2014.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
You can give that transaction ID or the reference transaction ID to the bank representative to confirm your refund. In case if you still will not be able to confirm that refund we can do a three way calling with your bank and confirm all required information. Please let us know if you wish for us to get in touch with your bank.
Hope that information will be helpful and will resolve your question.
Sincerely,
[redacted]
Brighton Beauty Supply