Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
It is currently the end of March ** and there has not been a refund made to my credit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over 10 years. Please accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delays. We have canceled your order and refunded your original...
payment method if full as you have requested. If you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely,[redacted]
My name is [redacted] and I am Customer Service Supervisor at Brighton Beauty Supply. I would like to apologize for your experience with our company. Unfortunately, the reason why you were never refunded in the form of a check/money order is because our company received a charge back filled by...
your financial institution for full amount. In the case like that, the bank debits our account in full amount of a charge back filed. Please contact your bank for more information. We are in the process of moving our warehouse to a different location and our toll free number might not work for a few days. In case if you need to reach us, please call ###-###-#### Mon-Fri (9 AM - 5 PM EST).Sincerely,[redacted]
We apologize for such unhappy experience with our company. Unfortunately back orders occur on the manufacturer's end and we are not aware of that right away. We have canceled your order as you requested and immediate refund has been issued back to your original payment method. It normally takes 2-4...
business days for you to see it on your statement. Once again we apologize for any inconvenience with your order.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
. I was promised by Brighton Beauty Supply they would credit back my credit card and as of today (10-**-14) there has not been any credit to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business charged my credit card, which is not my bank card or even issued by my bank. I have no idea what the response even means. Do you? It is the same gibberish I got when I spoke to the business's customer service on the phone. My credit card has not been credited back and my bank account, which the business has no access to or knowledge of has no refund either. Please have the business produce documents to support its response. Otherwise, it's nonsense. They have my money and they never shipped the product. Revdex.com is getting the same runaround I got.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is a response to [redacted]'s complaint. My name is [redacted] and I would like to apologize for such unsatisfying experience that you had with our company. I looked in to your account and saw that company experienced delays with getting ordered items to you. We have a few...
different warehouses and also drop ship a lot of advertised items directly from manufacturer/vendors, therefore our quantities depend on what they submit to us and unfortunately, mistakes or delays do happen. Full refund has been issued to your original payment method on 07/**/2014 and by now you should be able to see it on your statement. If you decide to give us another try please visit our web site because we do offer discounts, free gifts and free samples every day. Once again I apologize for this inconvenience and hope you visit us again.
Sincerely,
[redacted]
Hello, my name is [redacted] and I am a customer advocate at Brighton Beauty Supply.com I would like to apologize for your unsatisfactory experience with our company. Due to order volume our inventory levels may
vary. We do have an extensive inventory however there are times back orders
occur. That is exactly what happened with your order. We do not always have full control over the manufacturer's inventory and unfortunately sometimes are given incorrect date of arrival. Full refund has
been issued to customer’s original payment
method. We apologize if
our policy does not seem to be fully suitable for all our customers but this is
how our business operates. We work very hard to satisfy every one of our
customers and to improve for better service in the future.
Sincerely,
[redacted]
My name is [redacted] and I am a [redacted] at Brighton Beauty Supply. I would like to apologize for your inconvenience and such an unsatisfactory experience with our company. Unfortunately, back orders do occur and we have no control over it, but we are committed to a customer...
satisfaction at all times and strive to improve it every day. As per your request, your order was fully refunded back to your original payment method. If you do decide to give our company another try I sure hope you will enjoy that experience. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,I have called the business directly since my prior emails did not resolve my getting a full refund for 'NON SHIPMENT OF PRODUCT.' Spoke to: [redacted] and she promised the refund was sent to my bank account on [redacted] the [redacted] of March. Today it is [redacted] time and there is still no refund hitting my account. (I have online banking and transactions hit almost immediately, but will have a pending status for a day or so. NOTHING is showing on my account!All I get from this company is empty promises! At this point, I would like a CERTIFIED CHECK/MONEY ORDER sent OVERNIGHT to the address they have on file for me. (not forgetting to put the Apt #[redacted] on there as well.)I would like this purchasing nightmare to be over~Thank you for your assistance...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If you still see the full charge and no refund please open a charge back with your bank so we could fax them all documents. We are not allowed to disclose that information via Revdex.com.Sincerely,[redacted]
My name is [redacted] and I am the [redacted] at Brighton Beauty Supply. I apologize for your unsatisfactory experience with our company. Let me explain how our system works:
customer's credit card is charged at the moment of submitting an order because it is sent for fullfilment...
centers which might be directly to the manufacturer warehouse. If the order is sent to the manufacturer of the ordered products it has to be completely paid for. Most of our product stock that is offered for sale on our web site comes from different manufacturers and that explains why, on the rare occasions, our web site shows items in stock and at the moment of processing on the other end are unavailable. We work very hard to improve our services and in our economy we service over 200 people a day.
I understand that you have placed an order for expedited shipping and in a couple of days, when the order was not yet processed, the shipping fee that you paid was fully refunded. The rest of the disputed amount for $249.77 has been refunded back to your original payment method on 02/**/2014.
Once again I apologize for any inconvenience you have experienced with us and hope we will improve our service for a better future.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
It is currently the end of March ** and there has not been a refund made to my credit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over 10 years. Please accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delays. We have canceled your order and refunded your original...
payment method if full as you have requested. If you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely,[redacted]
My name is [redacted] and I am Customer Service Supervisor at Brighton Beauty Supply. I would like to apologize for your experience with our company. Unfortunately, the reason why you were never refunded in the form of a check/money order is because our company received a charge back filled by...
your financial institution for full amount. In the case like that, the bank debits our account in full amount of a charge back filed. Please contact your bank for more information. We are in the process of moving our warehouse to a different location and our toll free number might not work for a few days. In case if you need to reach us, please call ###-###-#### Mon-Fri (9 AM - 5 PM EST).Sincerely,[redacted]
We apologize for such unhappy experience with our company. Unfortunately back orders occur on the manufacturer's end and we are not aware of that right away. We have canceled your order as you requested and immediate refund has been issued back to your original payment method. It normally takes 2-4...
business days for you to see it on your statement. Once again we apologize for any inconvenience with your order.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
. I was promised by Brighton Beauty Supply they would credit back my credit card and as of today (10-**-14) there has not been any credit to my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business charged my credit card, which is not my bank card or even issued by my bank. I have no idea what the response even means. Do you? It is the same gibberish I got when I spoke to the business's customer service on the phone. My credit card has not been credited back and my bank account, which the business has no access to or knowledge of has no refund either. Please have the business produce documents to support its response. Otherwise, it's nonsense. They have my money and they never shipped the product. Revdex.com is getting the same runaround I got.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This is a response to [redacted]'s complaint. My name is [redacted] and I would like to apologize for such unsatisfying experience that you had with our company. I looked in to your account and saw that company experienced delays with getting ordered items to you. We have a few...
different warehouses and also drop ship a lot of advertised items directly from manufacturer/vendors, therefore our quantities depend on what they submit to us and unfortunately, mistakes or delays do happen. Full refund has been issued to your original payment method on 07/**/2014 and by now you should be able to see it on your statement. If you decide to give us another try please visit our web site because we do offer discounts, free gifts and free samples every day. Once again I apologize for this inconvenience and hope you visit us again.
Sincerely,
[redacted]
Hello, my name is [redacted] and I am a customer advocate at Brighton Beauty Supply.com I would like to apologize for your unsatisfactory experience with our company. Due to order volume our inventory levels may
vary. We do have an extensive inventory however there are times back orders
occur. That is exactly what happened with your order. We do not always have full control over the manufacturer's inventory and unfortunately sometimes are given incorrect date of arrival. Full refund has
been issued to customer’s original payment
method. We apologize if
our policy does not seem to be fully suitable for all our customers but this is
how our business operates. We work very hard to satisfy every one of our
customers and to improve for better service in the future.
Sincerely,
[redacted]
My name is [redacted] and I am a [redacted] at Brighton Beauty Supply. I would like to apologize for your inconvenience and such an unsatisfactory experience with our company. Unfortunately, back orders do occur and we have no control over it, but we are committed to a customer...
satisfaction at all times and strive to improve it every day. As per your request, your order was fully refunded back to your original payment method. If you do decide to give our company another try I sure hope you will enjoy that experience. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,I have called the business directly since my prior emails did not resolve my getting a full refund for 'NON SHIPMENT OF PRODUCT.' Spoke to: [redacted] and she promised the refund was sent to my bank account on [redacted] the [redacted] of March. Today it is [redacted] time and there is still no refund hitting my account. (I have online banking and transactions hit almost immediately, but will have a pending status for a day or so. NOTHING is showing on my account!All I get from this company is empty promises! At this point, I would like a CERTIFIED CHECK/MONEY ORDER sent OVERNIGHT to the address they have on file for me. (not forgetting to put the Apt #[redacted] on there as well.)I would like this purchasing nightmare to be over~Thank you for your assistance...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If you still see the full charge and no refund please open a charge back with your bank so we could fax them all documents. We are not allowed to disclose that information via Revdex.com.Sincerely,[redacted]
My name is [redacted] and I am the [redacted] at Brighton Beauty Supply. I apologize for your unsatisfactory experience with our company. Let me explain how our system works:
customer's credit card is charged at the moment of submitting an order because it is sent for fullfilment...
centers which might be directly to the manufacturer warehouse. If the order is sent to the manufacturer of the ordered products it has to be completely paid for. Most of our product stock that is offered for sale on our web site comes from different manufacturers and that explains why, on the rare occasions, our web site shows items in stock and at the moment of processing on the other end are unavailable. We work very hard to improve our services and in our economy we service over 200 people a day.
I understand that you have placed an order for expedited shipping and in a couple of days, when the order was not yet processed, the shipping fee that you paid was fully refunded. The rest of the disputed amount for $249.77 has been refunded back to your original payment method on 02/**/2014.
Once again I apologize for any inconvenience you have experienced with us and hope we will improve our service for a better future.
Sincerely,
[redacted]