Brightway Insurance

As an insurance agency committed to ensuring that all of our customers enjoy total protection, Brightway Insurance takes its responsibility of securing coverage for our customers extremely seriouslyWe have read and investigated Ms [redacted] ’s complaint (Complaint ID [redacted] ), and we apologize to Ms [redacted] for any confusion or frustration this situation causedOur records, however, do confirm that Brightway resolved the issue in way that ensured Ms [redacted] was never without coverage except for the period of time after which her policy was canceled by her insurance carrier and she sought no additional coverage from her Brightway agentMs [redacted] ’s original policy was canceled by the insurance company in November 2016; the insurance company sent her a non-renewal notice on Nov7, Each insurance company is regulated by each state’s Department of InsuranceSending non-renewal notices well in advance of a policy’s expiration date is a regulatory requirement in the state of FloridaWe have the notice that was sent to Ms [redacted] well in advance of her policy expiration dateWe have no record of Ms [redacted] contacting us after that point inquiring about replacement coverage until June 14, 2017, when Ms [redacted] bought a new Homeowners insurance policy from one of our agentsShe paid the policy promptly and we submitted payment promptlyHowever, there was a mistake made by the insurance company and, as a result, the payment was not posted promptlyAs a result, Ms [redacted] received a cancelation notice from that company; when we received this we contacted the insurance company and corrected their mistakeThe company rescinded the cancellation and Ms [redacted] was never without coverage under that policyThe error that the insurance company made in posting the payment is unfortunate, however mistakes happen and it was swiftly handled with no negative effect on Ms [redacted] who continues to have coverage under that same policyWhile unfortunate, we believe we did everything we could to ensure that the mistake made by the insurance company was corrected as quickly as possible and respectfully request that this complaint not negatively affect our standing in the eyes of the Revdex.comThank you

[redacted] of bright way insurance is one of the most dishonest insurance agents in the florida insurance business. Bright way will sell insurance that you do not need and cancel you without notice.